DO NOT BOOK WITH MONARCH!!! Horrible experience, extremely stressful. They seem very legitimate, but DO NOT BE FOOLED! The moving companies they contract with are scammers.
Monarch is a broker that contracts your move to a moving company. Monarch is completely unhelpful and a useless middle man that will prevent you from directly evaluating the movers you get. Booking with Monarch makes it easier for movers to scam you because the movers blame Monarch for messing up the estimate. The movers do not honor Monarch’s estimate, saying the “estimate is meaningless.”
The movers they set me up with, Stop and Move, overcharged me by $450 and forced me to pay a $300 tip (threatening to charge me another $800 if I didn’t give the tip). They harassed me throughout the move for being reluctant to pay the extra charges. They would not let me see the loaded truck before signing the contract, saying that they were giving me a “deal” by charging me less than my total cubic feet, but if I saw the truck loaded, they would charge me the “full amount.” When I ultimately saw the loaded truck, my 250 cubic feet of items (which I later measured to be absolutely certain of the size) had somehow expanded to hit the 650 cubic feet mark on the truck. I assume they packed filler behind my items to make them hit a higher marker.
I called Monarch for help at least 10 times during my move and they never answered the phone. When I complained to the customer service rep Jordan about the higher price, he said that there was nothing they could do since I signed a new contract with the movers. They refused to refund my deposit, which would have covered the extra amount I had to pay.
Monarch did absolutely nothing helpful during the entire process. They are only helpful until they get your deposit. Monarch is really good at selling you on their business and seeming like they provide good customer service. Don’t buy it.
Kevin’s sales pitch (Monarch’s salesman):
-Says not to trust online reviews (Google, Yelp) because they can be put up by anyone who may not be a real customer. Even says that some of the positive reviews are his own family and friends.
-Sends you the link for the DOT FMCSA website which only showed 1 complaint (now 4) for Monarch and asks you to compare to other companies that have many more. (It seems like they have been in business only a few months, which might be why they don’t have more complaints).
-Says that they only work with reputable movers and that the movers want to do a good job to keep getting business from Monarch (not true, the movers they sent me have a ton of complaints and scammed me)
-Says you will not pay any more than the estimate (not true)
-Takes the time to answer your questions and gives very reassuring responses (regardless of whether or not his answers are true)
DO NOT TRUST MONARCH. They are a useless middle man and set me up with a scamming company. And the stuff I mentioned is only the major things. Other things that went wrong: Monarch scheduled the movers for the wrong day, movers did a terrible job of wrapping the furniture and several items were broken/scraped, movers broke my desk before they even got it into the truck, movers didn’t give me any of the paperwork on pickup, movers charged me an extra $350 for a shuttle truck for delivery even though the 18-wheeler could have easily fit on the street as evidenced by the furniture delivery my roommate got the following week. Based on the obvious scam practices of the movers, I was terrified my belongings would never arrive. Overall, this move cost me an extra $1100 and A MONTH OF MY SANITY. SPARE YOURSELF.