I would 100% recommend Monarch Moving Group to any friend or family member that is moving. They were really professional and handled all of our things with care. Adam was extremely informative and basically walked us thru the entire process before it even started. It was a pleasure working with them and I'm really glad that Monarch was the company we went with.
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14 reviews for Monarch Moving Group
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Daryl Lewis2 days agoStart state: CaliforniaEnd state: Nevada
Christina Menotti1 week ago
Extremely deceitful and questionable business practices. Their only goal is to deliver your belongings by the 21st business day as legally obligated but with no respect or regard for their client's belongings or money. I moved from Boston to San Francisco and I was never informed that work was being sub-contracted out and that my move actually involved 3 organizations (Monarch Moving Group based in PA, Patriot Relocation Corp based in NJ (couldn't find a website for them), and DelPro based in NJ). This information only came to light when a) the movers came to pick up my stuff and they were not Monarch (they were Patriot) and b) when I was calling the sub-contracted movers (Patriot) after my stuff had already been taken with no update for 8 days. They then told me that they didn't have my stuff but actually had sub-contracted the move out to yet another company (DelPro).
To briefly sum up the long, disappointing saga of dealing with them, I incurred extra charges, I received different answers from everyone I spoke to when I actually managed to get a hold of them (they still haven't answered our most recent messages from 8/29), I was yelled at by the still unidentified owner of Monarch who threatened to sue my mother and I for slander because we were vocal about our dissatisfaction with his services, I was treated extremely disrespectfully by almost everyone I talked to about the status of my move and in the end, I had to pick up and move my own belongings from a sketchy "industrial park" in Oakland to San Francisco because their 18 wheeler truck carrying my queen mattress, 10 boxes, rug and guitar couldn't fit on or near my street. Somehow their lack of planning is the customer's problem and results in an extra minimum charge of $350 for shuttle services.
Please don't make the same mistake I made and hire Monarch for ANY size move that you have. If I had properly done research, I would have seen their numerous (and growing) poor ratings outside of just Google. Completely unacceptable and overpriced.Move cost: $2200Start state: MassachusettsEnd state: California
Derek Caber1 week ago
I chose to use Monarch Moving Group when relocating because of work from north Jersey to Atlanta. The process was pretty simple, i spoke with Adam and gave him a list of what i was moving and once he explained the services i figured it was a no brainer. It did cost a little more than i was expecting but not having to do anything myself made the move a lot easier for me and worth it.Move cost: $2440Start state: New JerseyEnd state: Georgia
Andre Simmons3 weeks ago
Monarch helped us move from New Jersey to California. We received several quotes and Monarch provided us with the best pricing. The movers were professional and did all of the heavy lifting. Their service was great and I'm very pleased that we chose to go with them.Move cost: $1655Start state: New JerseyEnd state: California
George Hansel3 weeks ago
We decided to choose monarch Moving Group to take care of moving our family. It was an all around great experience from start to finish. From the initial phone call Dave walked us through everything we would be taking. He paid attention to all details. They were definitely not even close to the cheapest company but David and the rest of the team especially Jordan and Dan from Monarch made us feel super comfortable. The movers they had perform the job were awesome. When they delivered to our new home everything was in the same condition as it left in. All around great service thank you Monarch.Move cost: $12500Start state: MinnesotaEnd state: Arizona
Margaret Menotti4 weeks ago
My daughter was quoted a rate of $1900 for 10 boxes and a mattress to move cross country. The Monarch Moving sales representative indicated that a 7 day move was feasible and they understood her concern for a tight deadline and would work hard to adhere to it. Naturally the rate is $265 higher and 12 days out, her stuff is sitting in a holding facility in NJ. They subcontract it out. That outfit (Patriot) was professional and answered the questions and ideally her stuff will arrive in the 21 day window. (Moving companies incur a fee if it goes over). He says that the 21 days should be communicated upfront to manage expectations. When I tried to obtain answers from Monarch, they hung up on me, threatened to sue for slander for posting on FB that her stuff was unaccounted for. RUN away from Monarch Moving or be prepared to lose your mind and money. Most unprofessional organization that I have ever had the displeasure of dealing with.Move cost: $2200Start state: MassachusettsEnd state: California
Chris Dixon4 weeks ago
DO NOT and I repeat, DO NOT spend your money with this company. They will take your money and run. Other reviewers are correct in the fact they these guys are brokers. They will promise you whatever it takes to part you from your hard earned money. Once you're hooked they don't know you anymore. They contracted my move to two carriers, neither of which showed on time. I had to make last minute travel arrangements so that the carrier could make it a day late for my furnishings and for my motorcycle a day later with them picking up at 3 in the morning. The move of my household good was a disaster, they sent ONE person to move a 5 bedroom house and he complained and complained about his employer and Monarch the entire time. His poor loading and wrapping resulted in several hundred dollars of damages to my possessions. Moarch of course promised to help me with filing a claim and covering my damages. Basically that meant blaming the moving company and leaving me hanging.
Oh and so anyone who's potentially still willing to deal with these folks, be aware that Jordan is an owner of the company. Don't let him fool you with the dispatch/customer service manager routine.
I dealt with Jake Stout and Jordan Naughton primarily. Avoid these folks, they're out for your money and that's it. Just read their Google reviews, notice how they don't seem to know any customers that leave bad reviews..
I can't say this enough whenever the topic arises, AVOID MONARCH MOVING GROUP.Move cost: $2300Start state: MarylandEnd state: Georgia
Gay Lancaster1 month ago
Do not use this company. 1 week late picking up then I had to pay $200 myself to move someplace else because sold home where it was and owners wanted it out!! Now 3 weeks later and still nothing! Can’t get any info. They move your things then sub out to other drivers and little communication after that. All I know is things in Dallas. Don’t ever use them. After the fact BBB in Philadelphia shows then with ‘F’ rating. Shame on me for trusting Dave Kimbrel and not double checking this moving company out further!Move cost: $1640Start state: MississippiEnd state: Florida
Melanie Seidman2 months ago
This is NOT a moving company. They will contact you the second you request a quote for your move to get you to book immediately and make you think other movers won't have availability. They'll tell you anything you want to hear to get you to book that day and to put down the deposit. Monarch booked my move with another company, which put all the liability and responsibility on them. Monarch told me the movers would deliver everything immediately following pick up, which did not happen. Once the movers came, they told me they could hold my belongings for up to 21 days even though Monarch had said they'd deliver that day. I was never informed I had to pay an extra 550 for "direct delivery," which would deliver my things 3-5 days from when I booked direct delivery. It took 6 days of constant calling to even get on the schedule for delivery. Overall, the drastic miscommunication on Monarch's part cost me about 1300 extra.
Monarch is a horrible service - do more research ahead of time and do not involve any broker in your move.Move cost: $3000Start state: North CarolinaEnd state: Ohio
Mary Youssef3 months ago
DO NOT BOOK WITH MONARCH!!! Horrible experience, extremely stressful. They seem very legitimate, but DO NOT BE FOOLED! The moving companies they contract with are scammers.
Monarch is a broker that contracts your move to a moving company. Monarch is completely unhelpful and a useless middle man that will prevent you from directly evaluating the movers you get. Booking with Monarch makes it easier for movers to scam you because the movers blame Monarch for messing up the estimate. The movers do not honor Monarch’s estimate, saying the “estimate is meaningless.”
The movers they set me up with, Stop and Move, overcharged me by $450 and forced me to pay a $300 tip (threatening to charge me another $800 if I didn’t give the tip). They harassed me throughout the move for being reluctant to pay the extra charges. They would not let me see the loaded truck before signing the contract, saying that they were giving me a “deal” by charging me less than my total cubic feet, but if I saw the truck loaded, they would charge me the “full amount.” When I ultimately saw the loaded truck, my 250 cubic feet of items (which I later measured to be absolutely certain of the size) had somehow expanded to hit the 650 cubic feet mark on the truck. I assume they packed filler behind my items to make them hit a higher marker.
I called Monarch for help at least 10 times during my move and they never answered the phone. When I complained to the customer service rep Jordan about the higher price, he said that there was nothing they could do since I signed a new contract with the movers. They refused to refund my deposit, which would have covered the extra amount I had to pay.
Monarch did absolutely nothing helpful during the entire process. They are only helpful until they get your deposit. Monarch is really good at selling you on their business and seeming like they provide good customer service. Don’t buy it.
Kevin’s sales pitch (Monarch’s salesman):
-Says not to trust online reviews (Google, Yelp) because they can be put up by anyone who may not be a real customer. Even says that some of the positive reviews are his own family and friends.
-Sends you the link for the DOT FMCSA website which only showed 1 complaint (now 4) for Monarch and asks you to compare to other companies that have many more. (It seems like they have been in business only a few months, which might be why they don’t have more complaints).
-Says that they only work with reputable movers and that the movers want to do a good job to keep getting business from Monarch (not true, the movers they sent me have a ton of complaints and scammed me)
-Says you will not pay any more than the estimate (not true)
-Takes the time to answer your questions and gives very reassuring responses (regardless of whether or not his answers are true)
DO NOT TRUST MONARCH. They are a useless middle man and set me up with a scamming company. And the stuff I mentioned is only the major things. Other things that went wrong: Monarch scheduled the movers for the wrong day, movers did a terrible job of wrapping the furniture and several items were broken/scraped, movers broke my desk before they even got it into the truck, movers didn’t give me any of the paperwork on pickup, movers charged me an extra $350 for a shuttle truck for delivery even though the 18-wheeler could have easily fit on the street as evidenced by the furniture delivery my roommate got the following week. Based on the obvious scam practices of the movers, I was terrified my belongings would never arrive. Overall, this move cost me an extra $1100 and A MONTH OF MY SANITY. SPARE YOURSELF.Move cost: $2990Start state: New YorkEnd state: California
Matt Schroeder3 months ago
Stay far away from Monarch Moving Group. I've had a terrible experience with them and as other reviewers have stated I suspect they're a scam.. They are not a moving company they are brokers who sub-contract other moving companies. Monarch has the worst customer service I have ever dealt with in any industry.
I ended up losing my $1,000 deposit to them and they did zero work ( a reputable moving company will charge a much smaller deposit). The first sub-contractor they hired had horrible reviews (Xtra Mile), they had less than 5 employees and did not meet the insurance requirements of my apartment building. They tried to scramble and find a new contractor but on 4/27/19 they could not tell me the day or time of my move which was planned to be 4/30/19. My building requires residents to reserve the freight elevator to move out. Since Monarch couldn't schedule my move, the freight elevator was not available on my move out day and I had to pay my landlord more money.
Save yourself a huge headache and go with a different moving company.Move cost: $2800Start state: New YorkEnd state: California
Dan Tait10 months ago
I typically do not write reviews online but I feel like Monarch Moving Group deserves one! They professionally went over all of my inventory over the phone and provided a quote which was similar to the ones I had received from in home estimates. I ended up only paying $200 more than expected due to some packing I needed them to do for me. Their services were amazing and everyone I spoke to was helpful. I would use them again.Move cost: $3405Start state:End state:
Dan Thompson10 months ago
I've never reviewed anyone before, but if someone can make moving stress-free, I'd say they deserve a review! Monarch Moving Group really knows their stuff. At first, I was very nervous about going off a quote that they had built for me over the phone, as I have a large house and a lot of stuff. They spent 2 hours on the phone with me to make sure they had the most accurate list possible. The price ended up being pretty spot on, I paid an additional $50 because of some packing that I didn't know I would need until the day of. Personally, I hope that I never have to move again, but if I do then I would definitely be calling Monarch again! Great job guys!Move cost: $7540Start state:End state:
Kellie Jenkins10 months ago
My husband and I just recently used Monarch Moving Group and they beyond exceeded our expectations! We were moving our family from our apartment to our first home, so this was already a very nerve-wracking move for us. They made sure we did not have to lift a finger! They were able to complete our move as stress-free as you can possibly make a move. I would definitely recommend them to anyone looking to move without having to worry about a thing! We will definitely be using them again if we ever move again!Move cost: $3240Start state:End state: