Given that this is not the first time I use Zip Moving and Storage, I can honestly say they continue to excel with their customer and overall amazing services.
When I gave them a call a little over two months ago, I instantly remembered why I had previously chosen Zip for my other moves.
David Novak, my Moving Coordinator, was very attentive to all my needs, and very understanding about the importance of my move (and my mental sanity). In less than 30 minutes, I had a quote, a confirmed date, and a full description of all the things I needed to know prior to my move. Their website was also extremely user-friendly, and it answered all of my questions prior to initially contacting Zip. I even decided to got for the full packing service… what a lifesaver and timesaver!!!! I was assured once again that everything will be handled for me without any stress — and they were definitely right!!!
With just a few weeks before my move date, David answered all my emails and was very helpful providing with other options, in the case that my original move date could change.
Fast forward to a week and a half before my move, I received a call from Peter Bozic (my other Moving Coordinator). He wanted to confirm my move date, answer any questions I might have had, and provide me with more specific details about the movers and the move itself. Peter was extremely friendly, helpful, reassuring and understanding of my accommodations, regarding PPE. This was extremely important for me, as I am part of the vulnerable population that can’t be exposed.
The day before the move and the day of the move, Peter called me to assure me that he’s been in contact with the movers and that I’d be receiving a call from them with an estimate time of arrival. As promised, the movers called me 30 minutes before arrival to let me know they were on their way. When they arrived, they were already wearing masks and gloves.
Aside from the great customer service by both David and Peter, I have to rave about my movers, Jorge and Nemanja. They disassemble and assemble, pack, and move everything for me - I didn’t even have to lift a finger! It was a huge weight lifted off my shoulders. They were so, so, so careful when handling all of my stuff (making me aware of the things that were already damaged), and packing the plates, glasses, artwork, amongst other valuables. Nothing was broken, nor scratched.
My new address has a very complicated entrance for moving trucks. I was convinced the truck wouldn’t fit in the back alley. Surprise, surprise… Jorge maneuvered that truck like a pro and was able to successfully park it. Another huge hurdle was the size of the elevator compared to the size of my 3-piece sectional sofa, let’s just say I was worried. I decided to wait upstairs, and in less than 20 minutes, my sofa was assemble. Jorge and Nemanja were fast, clean, and polite. Incredible!
Peter called me a few hours into the move to ask how things were going, and once again after the movers were done to ask how things went.
I honestly can’t emphasize how amazing Zip Moving and Storage is! I’m so grateful. From months before my move up until well after the last piece of furniture was assemble in my new place, Zip’s customer service and attention to detail truly exceeded all my expectations (once again!). NO damages, NO tears, NO anything. I would recommend it to anyone and everyone! Thank you for everything, and thank you for making my move stress free and just great!