Open Road Moving & Storage Reviews | Verified Movers Reviews
(888) 574-5565

Our team is committed to finding movers we believe our readers will love, and we receive compensation from movers that we rank. We also may get a small share of revenue when you click a sponsored company's link.

Open Road Moving Storage

Get Your Instant Moving Quote

Step 1 of 2

  • Hidden
  • Hidden
  • (888) 574-5565

Open Road Moving & Storage is ready to move you! They are in operation as a moving broker through the Department of Transportation. The have great companies that they work with and are able to give you the best price. Being able to not flush down money during a move is crucial. It is not easy today with the moving industry. Open Road is here to help and offer a move you can easily afford! There are a lot of opportunities to apply discounts to your move. Be sure to ask them how when you are booking your move. They have the most upstanding customer service. It is a good feeling knowing that you have a representative that will help you through the entire moving process. No need to go about it alone.

Services That Open Road & Storage Provides:

Unlike a lot of companies, they offer it all. Whether you need auto transport of  a residential move, you can get it with Open Road. They also do long distance and commercial moves. Whether you are moving your family or maybe moving office locations, they are able to aid you through the whol entire move. Don’t feel like wasting time packing your items? Are you not sure how to properly pack your breakables? Don’t worry, Open Road Moving & Storage can help. They can assist you all the way through. You won’t have to move a muscle.

Whatever your needs might be, they can get a deal that best suits you. The will make sure your mover offers you a binding contract to ensure your protection. They will also check the mover’s safety record. This includes any complaints that were filed, as well as updates on the Better Business Bureau. It is truly crucial to know that the companies performing the move are well above the standard. So don’t fret, Open Road is covering all bases!

Reviews

12 reviews for Open Road Moving & Storage

Your trust is our top concern, so businesses can't pay to alter or remove their reviews.

5 years ago

I would give zero stars if I could. In short, this company billed me fraudulently for weight that I did not ship. I contracted with Open Road Moving and Storage in August 2018, and they subcontracted through Spirit Van Lines. They refused to furnish me with weight tickets, so I had to weigh my own goods. The weight they billed me for exceeded the actual weight by more than 1,000 pounds. They also charged item specific fees after their initial quote, even though I disclosed these items when making the initial quote. They also refused to ship my good until I paid the increased balance (more than 110% of the original estimate), without offering me a revised contract, in violation of federal regulations. Further, they lost a box and damaged a couch, washing machine, dryer, weight bench, box spring and grill. My experience with these movers was so poor, I filed a complaint with the USDOT, claim number 100116139 if you want to verify. I have since discovered that Spirit Van Lines, the company the contracted me with, was illegally operating at the time. Neither they nor Open Road provided me with the federally mandated information on my rights as a customer. They take advantage of first time or inexperienced movers to pocket your brokerage fee and then wash their hands for the rest because you pay the movers directly.

5 years ago

I am convinced that the majority of reviews here are auto-generated or paid for my Open Road. Worst experience! DO NOT USE! I thought I had found a decent moving company to help with my move... boy was I wrong! Everything seemed great until the movers showed up at my door, then it just got worse and worse. I was misled on multiple accounts and didn't find out until the movers showed up at my door and I was in a tight spot as I had to be out of the house by the next day. When I called them they didn't attempt to make it right. The most they did was offer me $150 (out of a $9,000 move) and say they removed the carrier from their list. That was only after repeated attempts to talk to their customer service department. Most of my messages and e-mails were never answered. Here are some of the main issues I had with Open Road: 1. My move would not be contracted out to a third party, something I specifically asked about and was assured it was an Open Road truck. Only afterward was I told that all they do is contract out. 2. That my move was going to be cheaper than the competitor I got a quote from. This competitor did not include everything on their inventory list, but came up with a weight around 10,000 lb, which was my estimate and which was later proven. At the end of the day I would have been incredibly better off going with their competitor. 3. That my quoted price was the absolute maximum I would have to pay unless my weight was more than the estimate, and that if my weight was less it WOULD go down. STAR Moving USA (the actual moving truck the purchased my contract from Open Road) told me that WAS NOT how it worked and that it would only increase because he bid on the total truck cost and it wouldn't be profitable for him if it was any less. I was led to believe that if my weight was less than the estimate I would have a cost reduction for the full amount of each pound less. It took two hours of haggling, Open Road's involvement and high tension to get to a point where I was offered a cost reduction of half the pound cost for every pound less than my quote. Due to the high tension that pervaded for the remainder of the day I did not hover over the packers as I was worried if I did they would not take care of my household goods. This caused me to not scrutinize every box they packed. 4. I was told I would need to pay the initial deposit of 25% to Open Road, pay 50% of the remaining in the form of a certified check upon pick-up and the remaining amount upon delivery. I clarified the 50% required for pick-up with Open Road after paying the initial down payment in order that I might only have to purchase one certified check. I even got a certified check above the amount stated by Open Road. Because my bank is primarily online, I had to pay a fee for the certified check as well as a expedited shipping cost which in total ended up being around $50. When STAR Moving USA showed up at my door he insisted I had to pay him no less than 50% of the total moving cost (meaning paying 75%) by the time he left. He also said he did not need a certified check. So not only did I have to pay more than the certified check amount, but I could have saved myself $50 and just written a check. 5. The Open Road price I paid was itemized to show a specific amount of over $1000 for the packing cost. This packing cost was further broken down to the specific number of each type of box required. I was told by Open Road that the more boxes I packed myself, the more I would save. STAR Moving USA refused to do any type of box counting stating that there was no such thing as a separate "packing" cost, that it was a "total" moving package I paid for and that it was impossible to do such a thing because his team would decide the best boxes that needed to be used. I heartily disagree with "best" as you can see from the pictures I hope to attach after I post the review. When I spoke with Open Road that morning I was told I just needed to make him keep track, I'm not quite sure how I was supposed to do that when he flat out refused. 6. The packing job was absolutely horrific.They did NOT use ANY fragile picture boxes! Four of my large pictures where squished together, with nothing in-between them, and wrapped in a blanket. It is a miracle that only one of the frames had broken glass! I am just very thankful that I packed up a lot of my pictures myself before they arrived! 7. I was flat out lied to by Open Road and STAR Moving USA about getting climate controlled storage. I specifically asked each more than once if I would be getting climate controlled storage to which I was assured I would be. Due to my horrible experience I elected to pay a little extra and have a second company go an get my stuff out of storage for final delivery. I found out from this company that my household goods WERE NOT stored in a climate controlled storage unit.

5 years ago

Open Road Moving & Storage was an exceptional company that quite a few people at my office used. They came highly recommended and we decided to go with them as well. We did have some prices that were cheaper but were strongly advised to use a company that we could trust versus a company that we 'thought' would be less expensive. Glad we took the advice, it ended up working out in our favor. Everything went very well with Open Road. We had two storage units we needed to be moved from. Wow, what a good move I made. Extremely professional. Thank you for making this so easy and smooth. Reasonable prices, along with great customer service. Thank you.

5 years ago

I’ve moved with Open road moving and storage a couple of months ago and I have to say that they are one of a kind. Thanks to my friend who referred me to them, my move became much easier. Their experienced and knowledgeable approach guided me through the process all along. My items were loaded and unloaded with the utmost care and when I unpacked everything I realized that nothing was damaged or lost. Each aspect of the move was properly planned and accomplished. I cannot be more pleased with the service and commitment they showed during the move. Thank you so much for making my move a breeze!

5 years ago

Open road moving and storage turned my relocation into an easy and smooth event. I was looking a perfect moving company that won’t overcharge me for my office move. As they were willing to accommodate me on short notice, I accepted their offer. They accomplished everything as promised and my experience with them was just perfect. My first conversation with their representative was very informative. They helped me understand terms of the move as I didn’t even know what to expect down the road. Whether you are moving house or your business consider contacting Open road moving and storage team. They may have an interesting offer for you!

1 2 3

Rate this company and write a review

  • star-icon star-icon star-icon star-icon star-icon
  • Rating (please rate on a scale of 5) 

Get Your Instant Moving Quote

Step 1 of 2

  • Hidden
  • Hidden
  • (888) 574-5565