Moving Pro Logistics LLC

Horrible, I had to click on one star but my real rating is zero stars. They sound convincing and legitimate but they will say whatever it takes to get you to make a deposit. Then when you realize they are a scam, they come up with every excuse in the book to keep your money. Do not book with these people, don't make the mistake I made! I was able to complete my move for the amound of money I paid these people for just a deposit, which I will never get back.

13 1star reviews on google in the last month all saying worst experience ever, scam artist, not holding up to contracts , waiting on refunds they never receive, horrible experiences. Lied to from the beginning. Was told by Kim that my move included a month of storage at the destination and that I would have access to it. A week before the move I’m told nope, the storage unit is a warehouse I won’t have access to and is in the origin (Ie the state I’m moving out of). Day of move, no communication? I have to call and wait 45 minutes for someone to pick up as my customer service reps never answer the phone or return messages. Finally get someone whom says the movers will there midday the next day. Frustrated but dealing. 5pm rolls around and the driver calls me to tell me he’s in Albuquerque?! What?! He’s supposed to be coming from Watertown Kim said which is 1.5 hours outside Sioux Falls. WTH?!kim said the drivers could only drive 500 miles at a time?! That puts them coming Monday at the earliest. I call to cancel. Wait an hour. Lady whom says she’s the boss said the truck will be there in the evening. Said the miss communication is not their fault or problem. I say no that is unacceptable. I have children and family to consider. After she clearly could care less I ask to speak to her boss. She has the owner call me from Coral Springs. He cares even less. Lied by saying his driver spoke to my brother whom said all is good. I said really considering you don’t have his number and if you did he speaks Vietnamese. Then he turns around and denies saying that in the same conversation. He said as long as the truck gets there by the 29th it’s contract binding. So I said your telling me that you authorize your movers to drive none stop through the night and arrive late as hell and think that’s good service? Lie to, keep changing plans, keep telling me different things and think that’s good service? Whatever you do stay away from these desperate people. They will not be on time, they will lie to you, they will take your money and offer no services to you, they will cheat you, they will not communicate clearly to you or in a timely manner. They will make your move completely stressful and miserable.

Under no circumstances use this company. They take your money and then disappear. Joe Gordan and Chloe are scammers. They operate out of an apartment and are laughing all the way to the bank. DO NOT DO IT!

Fed a bunch of Lies They fed me a bunch of BS about price not changing like other companies and that I'll get my stuff within 3-4 days. My price changed twice and once they got their deposit, nobody returned any of my phone calls or texts especially Greg who stated to text him if I needed him. Once they passed me on to the movie company, they were done with me and the moving company had their own potential dates of when I would receive my stuff. Moving Pro Logistics told me I will get my stuff on July 18. Here it is July 20, and my stuff is sitting in a trailer in New Jersey waiting on the driver to finish his current route and pick up the next one. It's been a HORRIBLE experience. DO NOT USE THEM!

EVERYONE --- THIS "COMPANY" NEEDS TO BE SHUT DOWN IMMEDIATELY!!!! DO NOT GIVE THEM ANY BUSINESS WHATSOEVER!!!!!! Moving Pro Logistics is a fraudulent company, based according to the address they list on their website, https://movingprologistics.com/ , in someone's residential apartment in Fort Lauderdale! I filed a police report for their culpability in the events I will soon relay here, on August 1st and August 3, both in my California hometown (where they were supposed to coordinate a moving pickup), and with the Fort Lauderdale Police Department, where they are based. I booked with Moving "Pro" through a man named Ryan Franklin ("Senior Moving Coordinator" 786 539-5754), who welcomed me with an emailed welcome package, formal estimate and contract. My move was from Northern California to Delaware, and the estimate for moving our 3 bed townhome was going to be some $5k, which is really a good rate. Too good to be true y'all! Ryan sent me over to "customer service department," which I now understand is some woman sitting in the same apartment as the other crooks. She also welcomed me, and gave me a receipt for my deposit to retain their services, amounting to $1,840. She assured me that someone would give me a call in the weeks before our scheduled move, which was to take place on August 1. On July 23, a scumbag by the name of "Greg" (if anybody knows his last name -- please share --- I would like to thoroughly drag him and any reputation he has left), texted me to set up a call that day. He later called and we took an even more detailed inventory of all of our things we were moving across country - even more detailed than the initial call with Ryan Franklin. During this call, I added a few small items to my move, and Greg informed me that because their rates depend on cubic square feet I need to make another payment to keep my account up. I actually felt relieved to hear this, because my gut told me that the initial quote was too good to be true. I did understand that this was a rather snaky sales approach, increasing the estimate in this way, but it was still a lower rate than most other companies we researched, and the transit time to delivery was really ideal. I was willing to pay another $1,500 at that time, which would mean my final payments at pickup and delivery would be a little under $2,000. We also loved that our first deposit of the $1,840 was payable via credit. But on this second call, Greg told me that "due to covid-19, credit card processing was not able to process their customer payments" things were "delayed," and they required a direct payment. Greg mentioned zelle payment directly from my account would be preferable. I have learned a huge lesson with this ordeal. When this hogwash was entering my ears, I felt that it was lies, and it made very little sense. I should have stopped working with them at this red flag, but again, we had never made such a move before, or worked with moving companies, no less moving brokers, as Moving Pro Logistics claim to be, and not wanting the added stress of requesting a refund or potentially losing money we already paid, and being verbally assured by Greg that questions I raised about the sneaky language of their contract meant that their customers would be protected (lies!), we foolishly continued working with them, and sent them the requested $1,500 via zelle. I nothing short of regret doing so! At the end of this call, Greg assured me that they would have movers out to our home on the 1st. I told him this was very important because we had cleaners coming that same day, would then meet with our landlords to close out our lease, and had hotels scheduled for that night, and a cross country drive booked after that. He assured me that was no problem and they would definitely call me on July 31st to give me the exact timeframe they would come to move me out on August 1st. On July 31, NO ONE CALLED ME! I called them instead, repeatedly, on all numbers associated with their SCAM. NO ONE ANSWERED! I emailed all persons associated with their scam, no one responded! I called Greg's cell phone (754) 246-6684 but he ignored my calls.OnAugust 1, no one showed up & no one has EVER called me since! Look on the Better Business Bureau (they're not accredited!) and mymovingreviews.com. All horrible reviews stating that these scammers have actually either directly ROBBED PEOPLE of all of their belongings, or else hired shady local movers that even NEVER DELIVERED PEOPLES' STUFF!!! I am so happy I filed multiple police reports and will drag them on every review site possible and the BBB in the hopes that other good people don't get scammed and left with a huge mess to clean up, and that they can be stopped and justice will be had.