Landmark Moving and Storage LLC

Believe the rating that you see on Google. They simply do not care. I used their service for moving from NJ to TX back in June 2022. A representative named Ryan contacted me. He was a friendly fellow at first, sounding sincere and cordial. He promised many things, repeatedly claiming that the assessment is final and “rock-solid.” He also ensured of his availability, stating he’s reachable anytime including weekends. I even talked with the owner Tom who pretty much ensured the same promises. As soon as you sign the contract, the honeymoon period is over. If you haven’t signed the contract yet, please take note of the ridiculous 48-hour cancellation policy. The fact is Ryan avoided my calls during this window, as I approached him with a different quote from a competitor. If you have already signed the contract and are still in the time window, I suggest you cancel the contract ASAP with a written request. What eventually happened is that they sold my contract to a different broker (who they call “partner”). I later learned they take a hefty premium for the few friendly initial phone calls, and they ditch you to the bottom-tier broker who’ll run a s*** show with your belongings. They will bend the rules to their advantage. If you underestimate your items, they’ll charge ridiculous premiums on the extra items. If you over-estimate, they’ll simply swallow the extra payment you made. On the moving day, one of the movers got frustrated because he couldn’t disassemble our refrigerator correctly. He later threw a box on the ground in front of our 5 yo threatening to tip extra for their “hard work.” Once the items are picked up. You’re at their mercy to receive the item. Do not expect to receive your items on time. Do not expect anyone to pick up your calls. And, on the day of arrival, you’ll be surprised by all the damage done to your belongings. They broke our LG washer’s shock absorber which is a critical component that sustains the weight of the drum of any front-load washer. They scratched and damaged our premium Samsung refrigerator. They dented my Martin D-28 acoustic guitar. And yet, they are making every excuse to avoid the damage claim. Simply ridiculous.

Amazing crew!!! Very fast and professional. I liked their work. I will recommend using them!

Romeo were my moving crew. They were beyond exceptional. They were so helpful and neat with their job. Took all the garbage and boxes. They made my unpacking/moving so seamless. Everything came intact as well. On top of that, they were swift. Focused and dedicated to their work. Thank you for your work and help!

The crew was accommodating and efficient. Excellent moving company - highly recommend if you're moving.

I was so confident in this company, that I was prepared to tip the movers very well. I booked my cross country move several months in advance and promptly communicated any updates or changes as needed. However, this was the MOVE FROM HELL! Not only is this company a broker, but they contracted my move with a company with completely different terms (including a $1000 increase in my bill) than what my contract listed. Although I provided an itemized list of every single thing in my inventory and confirmed the move date, my move got pushed back to the day after the move window and the contractors refused to do the work. Paula was rude and unprofessional when I attempted to get a confirmed move time. Landmark never responded to my phone calls nor emails on or after my move date, leaving me to figure out how to move my stuff out of my apartment on my own at five months pregnant! On top of that, Thomas Banner wrote a letter in response to my dispute with my bank and lied stating that I attempted to cancel my contract! I can assure you the five star ratings for this company are fake!!! Run from this company or you will regret it!