Worst movers in the history of moving. Too bad it isn't possible to give 0/5 stars. They called the day before the final day in my "moving window" to tell me they couldn't come and they were coming 3-4 days later but still could not give me a confirmed time/date. RUN AWAY. DO NOT BOOK.
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173 reviews for General Moving and Storage
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Wade Gill3 days agoStart state: FloridaEnd state: Florida
Louis Hughes3 days ago
My long distance move from Florida to Nevada was nothing but pleasant, easy and professional. General moving & storage managed to finish the work in record time and were extra careful with all my stuff. We had a lot of fragile things and the company was very careful to place them in wooden boxes and mark them as fragile. This took care of the things while they were in transit. Can’t say that I had a better or more affordable move so far and because of their work I would be more than happy to recommend them to people who I know and are ever looking for a moving company.Start state: FloridaEnd state: Nevada
Jerald Carroll5 days ago
Very few moving companies can do what General Moving & Storage can! They promised me the safe delivery of each and everything I own. They did just that! There is really no point in examining how movers do their job. I am only concerned about the end result. When they delivered everything to my new house, nothing was missing, broken or damaged. On top of that, they were punctual, polite and cost effective. I can’t tell you a reason why you shouldn’t hire them.Start state: FloridaEnd state: Louisiana
Wilson Berry1 week ago
I move every six to nine months with the kind of work I do. I am usually back and forth between Florida and New York. I have used two other moving companies before General moving & storage and the service is not the same as General moving & storage. The process was smooth and easy. The order was free of hassle due the professional customer service staff along with the actual movers. The van even beat me to the new address and was ready to start unpacking as soon I arrived. My things were intact and still neatly in my boxes. From there, I could conclude that their drivers were safe and reliable. I would highly recommend this moving company to anyone that truly appreciates accountability and efficient service.Start state: FloridaEnd state: New York
Wade Wise2 weeks ago
Thanks to General moving & storage for coming on the scheduled date I requested and was promised 1 of 2 moving days. The office staff has also been helpful to me, and offered me packing assistance. The crew was very kind and loaded everything from my 1 bedroom apartment. My price went down and I didn't take everything listed with them. All arrived in great shape, thank you for assembling my bed. I have started my new job and am able to enjoy my new life here in California. Thanks again General moving & storage and I would recommend it to friends and family.Start state: FloridaEnd state: California
Alice Parker2 weeks ago
I had to move from Florida to Missouri due to a family member needing care. I looked at other moving companies and their prices and the reviews that I read were very few and far between with good ones. But I started asking around and I was told to check out General moving & storage. So I did and I was nervous trying them. But I have to say it was an awesome experience! Not only were they professional but they were also understanding things happening and myself having kids and all. I will definitely recommend General moving & storage to all my family and friends!Start state: FloridaEnd state: Missouri
Jeremy Adams2 weeks ago
My friend told me that General moving & storage handled his move and all his belongings were delivered intact. I had to see it for myself and I hired them when I was moving. This company knows how to do the job properly. They maintained their timings and the crew was just too skilled. My valuables were all safely delivered. All the hype about this company is really true.Start state: FloridaEnd state: Louisiana
Michelle Kaufman2 weeks ago
This is an update to my previous review. After posting the last someone named Morgan called and said they were issuing a refund for my deposit. The check was sent with two names on it .. mine and a friend of mines back in Az (I am in Ok). Could not cash the check anywhere. After trying to reach Morgan for several days she finally answered and said that I could send the check back and they would issue one with just my name on it. It took a few weeks to get the new check, but it arrived today. Cannot cash it anywhere!!! Everywhere I have tried says there is an issue with the writer of the check. Go figure!! And of course Morgan does not answer her phone again.
The reviews on this site are FAKE!!! Read them closely and you will see a lot of similarities in them.
This is a broker NOT a moving company. They led me to believe they were a company. A moving truck never showed up. I could not get anyone at distribution to answer. They would put me on hold for 45 min at a time then hang up. If they did answer they said they will call driver and call me back. Nothing!!! After waiting a few days for the driver to show up I gave up and rented a Uhaul. That put me out more money. After 3 days of waiting for a driver to show up a gal on the phone said she would call another mover and call me back in one hour. That was almost 2 months ago and no call back yet!! Do NOT use General Moving and Storage!!!!! Worse customer service ever, they under quote, and driver's never show up ... Now they are sending out bad checks that cannot be cashed.Move cost: $879Start state: ArizonaEnd state: Oklahoma
Erick Soto3 weeks ago
I am certain no other relocation company could have done it General Moving & Storage. No mover could have given me what this company offered me. Considering the price at which it came, I see it as a big luck. Their services were superior and different from what I had known. Maybe I was given a special treatment that not everyone gets to lay his hands on; I am yet to find out. I will never forget the relocation from Florida to New Jersey.Start state: FloridaEnd state: New Jersey
Freddie Boyd3 weeks ago
That performance was beyond my expectation. It was too much for me. I had come to convince myself that the local movers had nothing much to offer except after a series of disappointments. It’s like General moving & storage came to change that because when they relocated me, they did the exact opposite of what the others had been doing all along. They were time conscious, thorough with the work and, above all, they were trustworthy. I do appreciate that.Start state: FloridaEnd state: Kentucky
Jeffrey Sanders3 weeks ago
I have every reason to believe that they are the best ahead of the rest. I have all the reasons to strongly believe that they are second to none. Out of all the relocation companies I have sought out their services in the past, they are the best. I might have doubted it, but not their capability in handling relocation services. They are not just capable but awesome when it comes to efficient relocations. I recommend them for quality relocations. I keep feeling that I am indebted to them however much I try otherwise. I paid them and even gave the crew tips after the work was done, but I still have the feeling that it was not enough. They deserved more than that. The level of diligence that was displayed during my relocation to Louisiana was resounding. It was something I least expected, but it came anyway. I had anticipated good services, but perfection never crossed my mind. Now that I know, I will stick to them.Start state: FloridaEnd state: Kentucky
Natalie Wright3 weeks ago
ABSOLUTELY TERRIBLE COMPANY IF I COULD GIVE 0 STARS I WOULD!! THEY WILL QUOTE YOU A LOW NUMBER TO GET YOUR BUSINESS AND ONCE THE MOVERS COME OUT THEY DOUBLE THE PRICE. EXPLOITATION AT ITS FINEST. CHOOSE ANOTHER MOVING COMPANY AND SAVE YOUR MONEY! I BELIEVE THE HIGH RATINGS COME FROM PAID EMPLOYEES BECAUSE THEY WERE AWFUL AND CUSTOMER SERVICE LINE IS A WASTE OF TIME THEY JUST TRY TO CUT YOU OFF AND STATE YOUR OPINIONS ARE INVALIDMove cost: $5200Start state: MichiganEnd state: Virginia
James Griffin3 weeks ago
There are no movers in Florida who are as expert and careful like General moving & storage. I have used a good many of them in the past decade, and General moving & storage provided the best service so far. Firstly, the manager was very prompt, he called on the eve of the moving day to confirm the work and his team arrived pretty early and started the work right away. They showed great organization and determination and were able to complete the process on schedule.Start state: FloridaEnd state: Michigan
Jacob Murray1 month ago
I moved a studio between states on the east coast. Price was as they said it would be and no hidden costs or misleading information. They provided all moving materials. They carefully wrapped all items and everything arrived intact. They were on time for both pickup and delivery. They were very polite and professional. I was happy with the service provided by General moving & storage.Start state: FloridaEnd state: Kentucky
David Parker1 month ago
The moving team came right on time, I really like the way they managed to arrange our stuff inside the truck in order to be sure that nothing won't break along the way, the entire process was very professional, I am very happy with their work, actually I did not expect so much care they gave in packing my furniture, and they were careful in handling my boxes and furniture, they didn't damage any of my furniture or walls in the house, that's amazing! I moved everything, the delivery was fast, and the delivery person who came, also was very punctual and nothing was damaged or lost in the transportation. I will always remember this moving experience with Happiness!!! I could not ask for more.Start state: FloridaEnd state: Georgia
Dean Bowman1 month ago
I have used this company before and found them to be excellent. I requested the same movers a year later and got two of them. The driver was new to me. All three men were very good, knowledgeable on moving and acted very professional. They worked hard all day without a break and completed our move in a timely manner. They helped set up furniture and followed our instructions on placement of furniture and boxes very well also. I would recommend General moving & storage to anyone and if I were moving again, I would request the same men as this time.Start state: FloridaEnd state: Illinois
Stephen Russell1 month ago
These very polite guys came early and stayed late and had a strong attention to detail. I had belongings in three locations and they were more than happy to run all over town to pick up and deliver my goods. They have all the professional equipment for moving and protecting your possessions during transport. They also have the right equipment to protect your home during the move as to not damage your walls and doors. Most importantly they managed to complete the entire moving process without a single incident. General Moving & Storage is surely one of the best moving companies that charge a decent amount.Start state: FloridaEnd state: Maryland
David Jenkins1 month ago
General moving & storage was great! Their sales rep listened to my needs and came up with a plan that met my needs for a move date and a delivery date. And then beat the commitments with a flawless move with no mishaps or damage delivered cross country in two days less than the accelerated commitment! I highly recommend them to anyone with a long distance move!Start state: FloridaEnd state: Kentucky
Justin Powell1 month ago
On rather short notice (4 days including a weekend), General moving & storage moved the contents of a one-bedroom apartment from Pompano Beach, FL to two locations in New York. Although they arrived slightly late, this was because of traffic issues, and they were in regular communication as to their progress. Upon arrival, they were pleasant, efficient, careful, and thorough. When I inquired into the cost of making an extra stop on the delivery side, they got the information for me promptly (it was not outrageous so I paid for it). Once they had left with my stuff, they communicated well as to the arrival plan, and were early on that schedule. Everything arrived in fine shape at both destinations. I could not have been more pleased and would use this company again.Start state: FloridaEnd state: New York
Ryan Harris1 month ago
Moving is stressful. I just finished unpacking. And I wanted to take the time to comment on the great job General moving & storage did in moving my things. All of my things were delivered on time and in order. In fact, even the pickup went without incident. I had all my stuff packed up and ready to move. The guys were a pleasure to work with: courteous and hard working. The office gave me an estimate and kept to it. It was important to me that the terms were clear and that they communicated with me. They were helpful and willing to work with me to make my moving to Boston less stressful. I would definitely recommend them.Start state: FloridaEnd state: Maryland
Donald Diaz1 month ago
General moving & storage was amazing. I moved because of work along with several colleagues. I went first and was pleased enough by my experience that I recommended them to my colleagues as well. They were prompt, and amazingly fast while maintaining quality (nothing broke and the move was totally pain-free). If I ever have a reason to move into or out of Florida area again, I will be using them without question.Start state: FloridaEnd state: Pennsylvania
Jack Holt1 month ago
General moving & storage have moved me 3 times in the last 5 years as I am moving almost every year. The movers were professional and prompt and did an outstanding effort to complete the job within the time frame. I am happy that every time I move with them I can expect the same quality of service and more. Very professional service. People and hard working men do everything with a smile to keep me happy. I love working with them. I will continue doing so in the future. I strongly recommend General moving & storage to whoever need any moving services.Start state: FloridaEnd state: North Carolina
Kaitlin Eckrote1 month ago
RUN, don't walk, away from this broker!! Wish I could rate them zero stars. This was truly the experience from hell. When I was first calling to book movers, Matthew (salesman, I guess) called me multiple times a day until I finally booked - he would not stop. As soon as he got my money, forget it, he wanted nothing to do with me. He never informed me that I would need to provide a two day window for the move and made it seem like whatever day I asked for would be the pick-up. He also said it would be 5-14 days for delivery, but on the lower end because I was going straight down I-95. He quoted me about $1420.
It wasn't until the day before I thought my move was happening that I was informed that the movers wouldn't actually pickup until Saturday, not Friday like I asked for. I was told they would be there between 1-5pm. On Saturday the movers called and said they'd be there between 5-6pm. They (Easy Movers LCC out of NJ) finally arrived around 6:30pm. It was two guys who were truly incompetent at their job. About 20 minutes in, one asked me if there were any fast food nearby because they were hungry. He proceeded to leave and come back with pizza - both sat in their truck in my driveway for a dinner/smoke break while I waited for them to continue my pickup. This was after I watched the other guy push a box marked 'fragile' down the stairs. When they went to disassemble my bed the one man asked me if I had tools to take it apart.
The pickup man said I was quoted for 300 feet and would let me know when he reached that. He packed up all my stuff and then said I used 700 feet and my price would increase by $1000. I had no other choice but to pay it as my stuff was already packed.
Patrick in dispatch told me three different times my delivery was expected - first the weekend of September 5th, then "Thursday or Friday" (Sept. 10/11) and then "the weekend" (Sept. 12). When I never heard anything over the weekend I called and was told by the weekend dispatch woman that my stuff was just being loaded in NJ that day. Patrick continuously told me I would be provided a day notice of the delivery - I got the call on Tuesday the 15th at 2:30pm that they were 1.5 hours away. Thank god I work from home. When the truck pulled up I noticed that neither my bed frame nor my coffee table were wrapped in blankets and both arrived with significant damage.
The drop was slightly more pleasant than the pickup, but when I ran to the ATM (to get a tip, no less!) the men went into my fringe and helped themselves to some beer, which I later found in my trash can.
I can't stress it enough. Go somewhere else. This company is the worst and I will tell everyone I know who's moving to avoid them at all cost.Move cost: $2100Start state: D.C.End state: Florida
Bennie Ryan2 months ago
This was the first time I ever used a company to move and next time I will definitely be giving General Moving & Storage a call. Before the move, they were excellent at communicating and answered all of my questions with kindness and patience. During the move they were punctual and courteous and, perhaps most importantly, handled all of our stuff with extreme care. They wrapped all the furniture before moving it, even stuff that I didn't think was necessary and packed up all of our loose lamps, etc. in boxes (something I hadn't even thought of doing). They were also extremely attentive and careful with where we wanted things to go in our new place.Start state: FloridaEnd state: Maine
Benjamin Ramirez2 months ago
General moving & storage crew at pick up was fast and efficient. They wrapped all my furniture. They delivered my stuff fast (5 days) and all arrived in great condition. They even reassembled my bed. The communication with their office was great. They called me before the pickup, after the pick up for a survey and they called me again before delivery. They email me with the delivery driver information, so I can contact him directly and they even sent me a copy of my receipt before they delivered. It was great to know that my rate will not change. That is the scariest part when you move. I will definitely use them again if I move.Start state: FloridaEnd state: Missouri
Ira Harden2 months ago
The pick up was good, but I had two major items, a mattress and shelf missing at delivery. Additionally, the driver was extremely rude and unprofessional and three of my other major items were damaged. I also was never given a copy of my signed paperwork.Move cost: $1967Start state: TennesseeEnd state: Arizona
Michelle Kaufman2 months ago
If I could give 0 stars I would!
I am convinced that the good reviews on here are made by Generalobing & Storage to drown out the real reviews.
They are NOT a moving company as their website indicates. They are a broker. You don't know that until after booking with them.
I booked my move on May 8, 2020 for August 31, 2020. Plenty of time.
They estimated my move at 495 sq feet for a total of $2179. I paid a deposit of $879. I was told I would hear from them closer to the move with an eta from the driver. Never happened. I called them numerous times and was able to find out that the driver would be there between 10am and 1pm and that the driver would call. Driver NEVER called or showed up. I called them and each time I asked where the driver was I got put on hold for 45 minutes and then they'd pick up and hang up. I was also told they couldn't get ahold of the company or driver and they would keep trying and call me back. Of course they never called back.
After two days of this crap I had to rent a U-Haul and drive to Oklahoma. By packing the U-Haul I found out they underestimated my sq footage by 300 sq feet. This would have brought the cost way up from their quote.
In the past 2 weeks I have called and emailed many times with no answer or response from them at all.
They are a scam!!!! DO NOT USE THEM. THE POSITIVE REVIEWS ARE FAKE!!Move cost: $879Start state: ArizonaEnd state: Oklahoma
Cesar Holloway2 months ago
I never use moving companies, but when I found a job in AZ, and had to relocate from FL in a fairly short time, I needed to find someone ASAP--with a reasonable price, and reliability. A friend told me about General moving & storage, but I still did my due diligence and price shopped. In retrospect, I may have wasted my time with comparisons, because General moving & storage truly stood out in a positive way. Their timeliness and competence engendered trust, and all my items were delivered on time, and within a reasonable budget. I would strongly encourage anyone who has to move their possessions to use General moving & storage.Start state: FloridaEnd state: North Carolina
Gustavo Rogers2 months ago
General moving & storage is the best moving company I have ever used. I think there are 2 main points that the average person looking for a moving company wants to find. 1) The movers do not waste time on your expense and make you pay for their lunch breaks etc. 2) They carry your furniture as if it was theirs. I could say with most certainty that this company has these two qualities. This is the 4th time I have used them and each time I had a better experience then the previous one. If it was possible to give the 100 stars I would!!!!!!Start state: FloridaEnd state: Maryland
Kevin Bennett2 months ago
Before moving out a long distance we did our research on moving companies. We eventually decided on General moving & storage. The moving rep played a very vital role by suggesting the best possible package and explained the entire process to us. The onsite estimate proved to be very precise and the price seemed very reasonable too. They moved us in record time. Though we had plenty of fragile and delicate items, art works and plenty of glass and crystal ware but they managed to transport all the single pieces without any damage which was simply great. I was very happy to receive everything in great condition. I would definitely hire them again.Start state: FloridaEnd state: Pennsylvania
Donald Johnson2 months ago
These guys are great. From the initial contact to the time they left my home everything went smooth. The sales rep comes out to my house. He was kind and polite .The movers were hard workers and efficient. I have nothing to complain about this company. The quote was competitive and reasonable. Hopefully I don't have to move again in the near future, but if it happens I will definitely use General moving & storage.Start state: FloridaEnd state: Mississippi
Brenna Kolar2 months ago
This company is THE WORST. I honestly have no idea how they have 3 stars...if I could give them ZERO, I would. Patrick in customer service is especially the worst, but that entire team is completely unprofessional and for lack of better words - complete liars. They quoted me $2100 for 286 sq ft when I told them that I had a queen size mattress, dresser, couch, side table and bed frame. the 286 sq ft was taken up by the bed alone. These guys are CROOKS. When I called about it their solution was me leaving behind whatever did not fit in that space. I was moving from CA to MN...I was not leaving everything behind! Truly disgusting service and the fact they have a business is mind blowing.
I am being billed almost $6000!!!! THREE TIMES MORE THAN THE QUOTE. And when you ask for a call back they don't call back. We are taking legal action, as they are completely out of line. DO NOT USE!!Start state: CaliforniaEnd state: Minnesota
Craig Turner2 months ago
They kept me up to date on the transportation of all of my furniture. Everything came in a pretty timely order, and there was no damage to any of my stuff. The movers that came in, they were very nice and accommodating, and they had no issues going up a few flights of stairs to move furniture around. And they were overall pleasant people.Start state: FloridaEnd state: North Carolina
Chris Smith2 months ago
Let’s keep it short and simple. If you are up to relocate General moving & storage is the best choice. Sounds like advertising, right? It’s a fact dude. I hired them and it was a live demonstration of excellence in service. They quoted me an accurate quotation, sent me a perfect team and finished my relocation within exact schedule and without any damage or anything. I cannot thank them enough for what they did.Start state: FloridaEnd state: Missouri
Maria Davis2 months ago
I hired General moving & storage to move all my belongings because they were recommended by my boyfriend. They were just too good. Firstly, they gave me a very reasonable quote. Secondly, the crew was very capable. They lifted heavy belongings with such ease. They were very time efficient as well. Lastly, all my belongings arrived right on the scheduled date. Can you really ask for more from a moving company? No way!Start state: FloridaEnd state: Georgia
Enrique Davis2 months ago
I have dealt with many moving companies before, but these guys were awesome! At every step of the way they went above and beyond to make sure I was happy. I have already recommended them to another family member. I want to make sure I spread the word as much as possible because they exceeded my expectations in every way. I wish you guys the best of luck, not that you'll need it! General moving & storage is highly recommended!Start state: FloridaEnd state: Georgia
Elyse Jayson2 months ago
***General Moving & Storage does NOT vet their mover companies and not all case managers look after their customers seriously.
When I had my initial conversations with General Moving & Storage, I liked the personable dispatcher and spent a long time even talking to the General Manager. Unfortunately, my good experience stopped right after I decided to use them.
SERVICES: We learned A LOT about the moving business during this process. For starters, General Moving is just a moving broker, which has little to do with the actual moving company. It makes no difference to this broker how they estimate your move, so you should assume they are severely underestimating how much stuff you have (therefore giving you a MUCH LOWER cost estimate than what will become reality, but it makes them seem like a better option over other companies). We were also promised that a variety of packing products would be provided, which ended up not being the case, such as boxes for computer monitors, dish boxes, boxes would be labeled with fragile items (none were labeled period), mattress covers, etc. We had a very bad packing experience, but I guess that is partially on the moving company, not just this broker.
MOVING COMPANY: We had an awful time with the moving company General Moving used, called Touch of Class. Unfortunately, we have since learned they have HORRIBLE ratings online – everyone calls the company a scam and they are criminals for how they treat your stuff and their customers. Since you’re using General Moving as a broker though, you not only have no choice of who they use to do the moving, but you don’t even learn about the company until you’re already scheduled. This company does NO VETTING of their companies and even defends Touch of Class’s manager, who honestly has very negative reviews online.
COMMUNICATION: I was contacted to schedule my move the day after we flew cross country (which was the day after we were packed up), so this broker clearly doesn’t communicate well with its moving company. Later, I was having a lot of trouble communicating with the moving company, so I called General Moving and was assigned a case manager to help me. I only got to speak with her twice because I was passed off to someone else. Despite me asking if I could just leave a message for the other manager, I was told I wasn’t allowed to speak with her and I could relay any of my concerns to this new manager.
Our stuff took 27 days to arrive and about three-quarters of that we were dealing with severe communication issues. General Moving did nothing to try and help solve our issues, which during a time that’s stressful enough (moving across country during a pandemic with a toddler and while pregnant) leads me to seriously question any of their positive reviews.Move cost: $7500Start state: CaliforniaEnd state: Virginia
Jean Brewer2 months ago
If you listen to me and just hire General Moving & Storage, you will thank me later! This moving company is really the best! They move you very smoothly and easily! They move you within the given time and they also do not charge much! Last month I hired them and I loved every bit of it! They moved me cross country like a breeze! I found no damages, no errors and no chances to complain! It all went well! Also they helped at the new place too! I would use this moving company in a heartbeat! So basically what I mean to say is that you cannot go wrong if you hire them!Start state: FloridaEnd state: Pennsylvania
Kenneth Wallace2 months ago
We had a challenge for these people - lots more stuff than we thought we had, pre-packed and not well stored, and including lots of old crystal and China and a grand piano. The crew was on time, handled everything with great care and professionalism, and not a single thing damaged. I hope we never move again, but if we do, these are the people we'll call. Outstanding!Start state: FloridaEnd state: Kentucky
Michael Bell2 months ago
I was having a hard time fathoming the fact that a few strangers would take away all the things I own and between the time of the delivery, mishaps were only a regular occurrence. But the movers from General moving & storage proved to be very reliable and I really thank them for being so. They were punctual, efficient and very friendly. The movers amazed me with their skills and strength. Their packing abilities were out of this world. They delivered everything exactly as they had promised. I was constantly looking for flaws but unfortunately I couldn’t find any. Even their final bill was less than the original estimate. It turned out to be the easiest possible move.Start state: FloridaEnd state: Colorado
Karla Mikkelson2 months ago
1br apartment move - the estimate provided to me by General Moving and Storage was $1722 by the time the move was complete it cost $2657. I was quoted 296 cubic ft. I questioned the amount of space several times and was assured it was accurate and I was under the limit for that rate. The company that picked the items up said that is the minimum space, we actually used 400 cubic ft. General Moving and Storage knew they were quoting me low to get the job!!! I don't know that any other moving company is any better - they all have negative reviews. I think they are all a scam. They were pleasant to work with. The company that picked up and delivered were two different companies. They were quick with the delivery, items were picked up on a Monday and delivered the following Monday. One item broke beyond repair, it was a TV stand. Be prepared to pay quite a bit more than the quote!! I would have given 4 stars had the one item not been broke and the quote would have only been a couple of hundred dollars off but $850??? we were not prepared for that - its all a scam and there's nothing you can do except get a uhaul and move on your own!Move cost: $2657Start state: New YorkEnd state: Arizona
Robin Jessee2 months ago
I contacted this moving company and received a price to move. Firstly I spent a lot of money on packing supplies. The company wants EVERYTHING in a box! Expensive! I had a limit of something like 38 boxes or I would be chanrged more. That’s certainly not a lot of boxes when moving a three bedroom home! Then was told I had to buy mattresses covers for all mattress! Another expensive purchase. I then learned that the home I was moving to was not going to be available due to COVID. I called to try to reason with this company to cancel my move and reimburse my down payment of almost $700.00. My home is in foreclosure and I’m sick with Multiple Sclerorsis . I’m poor and live off my small disability check. They were VERY rude and told me that they would not reimburse my down payment. The ride man I talked to told me they were doing all of the work? What work? Charging my credit card? I was doing all the work! Now I’m stuck with trying to pay this bill off on my credit card! If I could give this company no stars I would! I’ve since read more of their reviews and I’ve found plenty bad reviews! My advice is this company is a scam and the personal are very rude!!Move cost: $700Start state: TennesseeEnd state: Virginia
Calvin Garcia2 months ago
I’m just over the moon at what a fantastic job the guys and gals of General moving & storage did getting my house paced up and moved for me. I moved from a little house in Florida to Arizona and they made the whole thing very easy for me. I’m not exactly old you see, but I am of an age where I don’t want to be moving myself all by my lonesome. Anyway, the point is they were great. Very helpful, pleasant, punctual and a joy to be around in general. I would definitely use them again!Start state: FloridaEnd state: Arizona
Sylvia Rode2 months ago
So far no driver. He isn’t answering calls. Do not use this company when trying to move your 83 year old mom across a 700 mile journey. They are FULL OF LIES AFTER LIES. Job isn’t complete yet.Start state: TexasEnd state: Oklahoma
Milutin Dimac2 months ago
worst service I ever see in my life. I did move few times in my life, and this is first time, I am waiting. 10 days for my staff. They lie 3 times, I take day off and wait fir them, they not come. And again, again again. You have to be cerofool for small price.... I can not believe.Move cost: $1510Start state: OhioEnd state: Florida
Jerald Owen2 months ago
I hate regrets. As such, I am always careful when making my choices; especially the critical ones. When I needed to move from Florida to Colorado, I didn’t just go for any mover, I went for the best people around. I relocated in such a good and perfect way. I found everything so easy and adorable. In future, I will go for nothing short of this.Start state: FloridaEnd state: Colorado
Angelo Mcgee2 months ago
When I researched online for a reliable and prompt mover, I bumped into very positive reviews of General moving & storage. Almost everyone who had used their service was commending them well and recommending them to others. I decided to use their service on my moving to Norfolk, VA and now I understand why everybody is full of praise for General moving & storage. They were timely and professional, and didn’t mess with my program, and for all the work they did for me, I can say that their charges are really modest.Start state: FloridaEnd state: Georgia
Andre Wood2 months ago
The guys from General moving & storage proved that they were knowledgeable about matters relocation. They packed everything including my bicycles, printers, and other heavy machinery. They were also cool-headed and dedicated towards the successful completion of the process. They are unarguably the best. No hidden charges, no stresses, no problems! That is how I would summarize my experience with General moving & storage. Everybody I collaborated with was helpful and transformed my relocation into a fun filled moving!Start state: GeorgiaEnd state: Florida
Dave Salazar2 months ago
If you are used to disappointments every time you relocate, it is time you got the wake up call. General moving & storage is what you have been missing. I never knew about it before my sister insisted on using it for my relocation. Being my first relocation, I was afraid of disappointments since I had read about them on the web. The crew arrived early to start packing the things in the house, and I knew that they were punctual. They ensured that everything was loaded before hitting the road. I wasn't disappointed at all.Start state: FloridaEnd state: Georgia
Lee Ritchie2 months ago
If I could give a negative rating, in stars, I would. This is a terrible company that will lie to you through the whole ordeal. It turns out they are just brokers. I thought that I had hired them to move a household of furniture from Michigan to Missouri, but they subbed the job out to a nobody company. This other company, UGHA Moving from Atlanta, showed up with a rented Ryder truck and the driver told me they would have my furniture at my destination the next day, but they took it back to Atlanta instead. Per the worthless contract, the moving company has 21 days to get your goods delivered, but that is not a guarantee they can stand by and your insurance for loss is only sixty cents per pound. I am out $8,000 in furniture and if it goes to insurance, then I will only get a few hundred dollars based on someone's weight calculation.
Spare yourself and hire a reputable company and steer clear of General Moving and Storage out of Pompano.Move cost: $1600Start state: MichiganEnd state: Missouri
Marvin Neal2 months ago
Finding a mover that can understand not only the needs you have but also the worries you try so hard to hide will go a long way in ensuring that your relocation is secure and successful. One such mover is General moving & storage. Right from the time I got in touch with their customer care staff over the phone, I knew I was in the right place. I was given the quotation, and I couldn't believe my eyes. I expected to dig deeper into my pocket for long distance relocation. It feels awesome to know that you are dealing with an experienced mover who takes over everything and leaves you with nothing but to relax and see the relocation rolling out.Start state: FloridaEnd state: New York
Melanie Montoya2 months ago
I don't even know where to start ... This has been one of the worst experiences of my life ... My daughters and I have wanted to move to Florida from Boston for a long time now.. As myself being a single Mom , I worked two jobs for two years to save for this big move . I called so many moving company and wish I went with anyone but these crooks .. But Michael called me everyday before the move and assured me that they would not do us wrong understanding that I was a single Mom and worked so hard for this .. Proceeded to tell me what all other moving companies do wrong and that would not happen.. Oh it happened and it was even a lot worse than he explained .. So my first quote was for 1600 although as they ask if there is anything added please call...So I did as I forgot to add my girls area rug , floor lamp and long mirror and it went up to 1900 ..So I put 788 down for a down payment the guys. Very unprofessional only one speaking english came in looked checked out our stuff to match with list and put stickers on our belongings . The only one that could have a conversation was so unprofessional trying to hit on me saying we can make a deal.. So disgusted .. Tried calling Patrick or Michael with no answer .. So they get the stuff on the truck and come back with a price of 3200 I literally cried and tried calling the company again.. As I believe that is called bait and switch . So the movers were suppose to be there July 31 between 8 and 10 am , I still have the voicemail .. The evening of July 30 they say we are on our way I said no your suppose to be here tomorrow I had to pick up rent a car and get our last errands done so I called comp. Talked to Patrick as rude as he was and said well that's when they can come . I said I have your voicemail that says different he was rude and basically told me to bad .. So Im now waiting for them , lost my rent a car because I didn't get it on time waiting on them and had to pay so much more money for one the next day because we were leaving and I could not disappoint my daughters as they just seem me crying about the whole money issue with these crooks .. So the movers leave , I could not go upstairs to check because of my COPD was acting up my girls come back from dinner with there papa and said they didn't take our lamp rug or mirror ( I even bubble wrapped the mirror for them.. Mind you this is why the price went from 1600 to 1900.. I was beside myself .. Now nobody wants to answer my calls , yet before I booked it they called me everyday and fed me lie after lie ... I believed in him.. Now it is 3rd week in August nobody wants to answer my calls or return them as I still needed to find out how it could go up over 1200 after they checked all the stuff and it was still 1900 then they bait n switched on me .. A single mother, its so disgusting . they didn't care and couldn't even tell me where there drivers were .. I was getting really scared because that is all we had . mind you it was my daughters bedroom sets and my bedroom set and bins of clothes. Thats all & don't forget they left behind the rug lamp and mirror . So finally I get a hold of Patrick furious and he says they will be there 3 to 5 days they got caught in storm in actuality they were in NJ clearly going through our stuff as they put it on a different truck . Well that same day I get a call from movers we will be there in 50 minutes .. Thank God my poor daughters. And I had nothing.. So they come no tools lost all the screws to our furniture (beds and bureau). My neighbor who I didnt even know was so angry at the whole situation she had a bag of screws they used that n her little tools she had .. Im shaking as I write this . I never want anyone to go through this . So they out my girls stuff together just put the boxes in living room as Im missing how conveinant all our brand new bathroom towels curtains bathroom rugs and set of brand new pans that were all gifts GONE ..SO UPSET. .. My mirror on bureau was smashed .. I get it stuff happens .. So the screws they put in my bed cracked the wood and my bed is now on floor ... They have somebody elses wood to there bed with a different color sticker ( those poor people don't even have there whole bed set .. Like I said This has been a nightmare .. So Our dream moving to Florida that I worked 2 jobs for 2 years became the worst experience of our life so far ..I have contacted the BBB and Attorney General and now I am contacted the news just so this never happens to anyone .. So that extra 1200 they added after they went through list and I signed for 1900 then they changed it to 3200 was our car money . so now we have no car .. Thanks Michael Powers and Patrick for your lies and manipulation and still couldn't call me back.. This company is a disgrace . They say they are family and they send other company that don't care about you or your stuff..... DO YOURSELF A FAVOR GET ANOTHER MOVING COMPANY.. THIS was such a devastating expensive lesson learned .Move cost: $3300Start state: MassachusettsEnd state: Florida
Herbert Paul2 months ago
I came across some relocation stories where businesses made a lot of loss from damages mainly from the mistake of the relocation company. I promised myself to find the ideal mover that would take care of my worries. I met General moving & storage which promised to handle my commercial relocation promptly guaranteeing the safety of my property. I went ahead and hired them and received nothing less than what they promised. They had special boxes to hold the delicate machines and cabinets for documents.Start state: FloridaEnd state: Georgia
Willard Shaw3 months ago
I just had General moving & storage move my one bedroom apartment from Pompano Beach to Washington DC. I want to express how happy I was with every aspect of the move from the Sales Department to the Crew that did the actual labor. The Sales Department was very helpful with scheduling as well as getting me materials to do the packing. The Crew was on time and neat and clean. The move was smooth and easy and the schedule that they promised me was kept. I will continue to use as well as recommend General moving & storage for all of my relocation needs.Start state: FloridaEnd state: D.C.
Irvin Schwartz3 months ago
I am always tempted to doubt several things. As such, it wasn’t strange when I had seamless doubts clouding my mind when I first hired General moving & storage. From what I had heard from friends, they were reliable enough although I still had my doubts. After they had been done with the move, all doubts about them being the ideal relocation company are gone. In fact, I am quite impressed with them. They helped me save money and also, they offered me very wonderful relocation services. The move was well executed. It was such a lovely experience.Start state: FloridaEnd state: Georgia
Anna Con3 months ago
I highly recommend that you do not use this service. Until today the service itself has been average (not great but not terrible) but after today's conversation, I would not recommend them. I have been waiting on my items to arrive since July 23rd. While I recognize the unlikelihood that I would get my items on the 23rd, I did not expect for it to be August 13th and I still do not have my items. I am shipping a one-bedroom apartment from Milwaukee to Boston. I called today asking about my delivery. As a person who has moved every 4 years due to the military, this wait has been excessive. Today when I got on the call with a representative, they were not only rude and disrespectful but extremely unprofessional. When I stated that I had been waiting for my items since the 23rd the representative "K" ( she wouldn't give me her name and she states she runs the company), said that I called the 6th and asked for my items to be delivered later. For the "owner" of the company, she doesn't know what's going on. I have been in an empty apartment since the 24th. I explained to her that she was mistaken and must be looking at someone else forms. I explained that due to my job I may require more than a 1-day notice about when they were going to deliver my items. She explained to me that that wasn't possible etc. I ask to speak to the manager. She tells me that she is the manager. I then ask to speak to her supervisor. (Here is where things get real unprofessional ). She tells me that she is the owner of this company and that there is no one above her. I tell her that I don't have to speak to someone now, but later on, tomorrow etc. She tells me that I can speak to someone else but it is someone that she supervises. I then tell her that this is extremely unprofessional and I will just call back later to talk to someone else. She then says " When you call back you will talk to me." That is when it hit me. There are really unprofessional and just miserable people in the world. I do not have the time or energy to deal with such miserable people. They just bring you down. So I got her "name." "K" Whatever it is and hung up. I will be getting my items sometime next week, and thankfully will not have to deal with "K" again or her "business." Long story short. It's always better to deal with organized and professional people when you move. This company is not that. There are thousands of moving companies. Chose another one. And two.. Don't let miserable people bring you down to their level. Life is too short.Move cost: $2000Start state: MissouriEnd state: Missouri
Brett Shaw3 months ago
I feel moving is nothing but a tedious matter. I came to Oklahoma from Florida by the help of General moving & storage. I moved for the second time in my life. This time my experience was far better than the previous one. I received a quick response from their customer service agent. They followed up my queries after giving me an initial response. They contacted me when my stuff was taken from my old apartment and updated me all the way. The supervisor was absolutely helpful. He had skills to control and monitor each and every step taken by his crews. The delivery workers were also too good. I was tense and they helped me to get rid of it. In fact they made trouble-free moves for me. I am sure to hire them again.Start state: FloridaEnd state: Georgia
Hector Singleton3 months ago
General moving & storage was very attentive and did a great job from start to finish. Their sales rep was very quick to set up an appointment and offered me the best package that suited my requirements. He was very responsive and very informative. I really appreciate the attention to detail the movers showed handling my stuff. I will be using them again if I have to move a long distance again.Start state: FloridaEnd state: Georgia
NATALIA VALENCIA3 months ago
I hired the General Moving and Storage to do my move from NY to SC in June, which in turn contracted the work to Hometown Van Lines Value. The pick up was not an issue, everything was fine and on time. It took them 2 weeks to deliver my stuff (it is supposed to be normal) When the delivery finally arrived, some things were broken, my mattress was greasy (how did it happened? who knows) and my spring boxes were damaged as well. It has been month and a half and I have not been able to make the claim because their insurance company (if real) does not answer the phone or email. Keep in mind that THESE ARE BROKERS NOT MOVERS—and your price can change radically. Tip: Before moving you can call FMCSA (1-888-368-7238).
FTC ( 1-877-382-4357) or if you already have a problem with this company and want to make a complain https://nccdb.fmcsa.dot.gov/ . Good LuckStart state: New YorkEnd state: South Carolina
Gordon Crawford3 months ago
If you are looking for a moving company to make your move simple and affordable, then this is the company for you. Everything from the quote to the hours estimated were right. I have no complaints. This is the first review that I have ever left because this is the first time that a company did exactly what they said they would do. Thank you guys for making the move so easy!Start state: FloridaEnd state: Hawaii
Lewis Newman3 months ago
We had a great experience with General moving & storage. Everything was laid out clearly, priced as discussed, and professionally followed up. They were quick to get things rolling, had a courteous staff for both the meeting and the move. They packed everything with care, disassembled and reassembled everything well. Were on time and stayed on time throughout the move. I would highly recommend them.Start state: FloridaEnd state: Georgia
Lorenzo Jennings3 months ago
Moving with this company was the best decision. They gave me the day I wanted for the move and they sent a very efficient and professional moving crew to my place. They very nicely dealt with everything and everyone. In just 4 hours I was moved out! The delivery was made on time and when they unloaded all the things, there were no damages! I was so glad! I felt very proud that I took the right decision! This move was fantastic! General Moving & Storage deserve 5 stars. Everyone should give them a try!Start state: FloridaEnd state: Colorado
Francis Stevenson3 months ago
I have no issues with the way General moving & storage handled my move. They did such an amazing job moving my valuables. It was so easy getting a quote from them and they were really inexpensive. Their manager is a truly friendly man who took a lot of time explaining to me the details of this move and where my money was going. The movers were very friendly too. They packed up my apartment very quickly. It was amazing efficiency and clearly these men have been doing this forever. They delivered on time. Nothing was missing or damaged. There really was no negative in this move and the credits go to the movers for sure.Start state: FloridaEnd state: Georgia
Colin Steele3 months ago
This is the second time that I have taken the services of General moving & storage. I was very happy with their previous service. This time I’m even happier! They have kept their commitment with regards to improving their service. The customer support has certainly improved a lot. I noticed that they have got new improvised techniques of moving heavy objects. Carry on the good work guys! I’m really glad to have such a reliable moving solution provider within my reach. I will definitely hire them again for any future moves.Start state: FloridaEnd state: Georgia
Duyu Chen3 months ago
I hired the General Moving and Storage (broker) to do my move from PA to CA in June, which in turn contracted the work to American Home Relocation Inc. The move is a nightmare. I have no good thing to say about the broker, and the moving company is absolutely the worst. The rogue movers are still holding my stuff as "hostage" as of 08/04, and demand additional payment (or ransom) beyond the contract that we signed at the day of the pickup, before they schedule the delivery. Legally, this is known as "hostage load". They have now breached the contract as well as federal regulations requiring that the delivery should happen within 21-business day window counting from the first available delivery date specified on the contract.
These people regularly engage in "broker to moving company scam". This is how this kind of scam works: load the truck half way or all of the way and then spring the new quote on you (not in my case). If you fall victim to these companies, here are some good resources:
FTC ( 1-877-382-4357).
Also, reach out to the state attorney general office in Florida or the state where you movers are located (include the DOT number in your complaints).
It appears that Florida is a hot bed for moving scam. I don't think these companies really care about the reviews here or the website of Better Business Bureau, since they are not normal companies and there will always be customers (like me) who do not do enough homework before hiring a moving company.Move cost: $1640Start state: PennsylvaniaEnd state: California
Selena Snyder3 months ago
I scheduled a move with General Moving and Storage in April of 2020 for a July 31st move, they said they would be at my place on July 30th or 31st, they would call earlier in the week to confirm. On July 29th I finally had to call them. I spoke to Patrick in dispatch, he said he couldn't give me an ETA yet but he would call me by the end of the day. I explained that I had a move out inspection scheduled for the 31st and new Tenants were moving in on the 1st, and it was super stressful so I said, "please call me back" He said "I understand" but Patrick did not call back that day, finally around 1pm the next day I called him, I was left on hold for 30 minutes, I finally hung up and called back, at which time Patrick answered and said he still couldn't give me an ETA that was Thursday, that evening I called again, a lady answered and left me on hold forever and when she finally got back to me couldn't give me an answer, by this time I knew something was wrong and I was getting the run around. What finally transpired was,, they breached the contract and never showed, so on Saturday my husband and I had to make a 4 hour trip to Oregon, spend $2000 on a Uhaul and load it ourselves. And now we are driving two Vehicles across country and paying twice as much for gas. General Moving and Storage treated us like we were less than human, not one apology, they keep putting me on hold and avoiding my calls, that was the worst part. Terrible people, horrible customer service. I cant believe they are still in business.Move cost: $1800Start state: CaliforniaEnd state: California
Gerardo Mcbride3 months ago
We purchased a custom couch that the original movers could not get up our stairs. It was wedged in our entryway and we had very little faith it could get in. Then came General moving & storage! Three guys showed up and they used brains to solve the problem. We are so thrilled that our couch made it up and it's a near miracle. I would highly recommend this company.Start state: FloridaEnd state: Georgia
Pamela Cirulli3 months ago
Do not use this service my estimated cost started at $1,600 and by the time I was finished it was up to $3,500 they do not tell you all have to do and then they don't tell you that you do not have a guaranteed delivery date so now that we are at our new place we have nothing to sleep on or have nothing to sit on for maybe 3 to 6 days. So I would advise everyone when you go to a moving company to really investigate them because they don't care about you they care about the money.Move cost: $3500Start state: PennsylvaniaEnd state: Alabama
Robin Adams3 months ago
The worst of the worst! ABSOLUTELY SCAM BUSINESS!
The final cost was TWICE the estimate!! Items were over packed, broken, tossed around nothing was handled with care.
They lie, deceive and when pressed they just stop responding to you.
My household was handled by at least two sub contractors who are NOT PROFESSIONAL MOVERS!
Sandy, Patrick, Devon and Jennifer are scam artists and don’t give a damn about you or your belongings.
AVOID GENERAL MOVERS, EASY MOVERS and PACK RITE MOVERS, they are all dishonest, sleazy cowards, who lie through their teeth and will do anything to jack up the final costs.
Beware!!! OF SCAMS like GENERAL MOVERS.Move cost: $6346Start state: South CarolinaEnd state: Virginia
Martin Ortega3 months ago
This is the second time I've used General moving & storage. Our sales rep was so helpful, accommodating, and very professional in organizing the move. He answered all my questions and was so thoughtful with my concerns. The foreman and his two guys showed up on time and were awesome. They were so careful, and also very efficient in moving every box, helping me pack up the remaining items, and disassembling and reassembling all the furniture. Definitely recommended and I will use them again!Start state: FloridaEnd state: Georgia
Barbara Massella3 months ago
DO NOT HIRE THIS COMPANY!!!!!! Moved from Ohio to Pennsylvania. Quoted $3,900 for the move. When Patrick called 2 days before the move, we went over the inventory again. I removed several large pieces of furniture, but added boxes. He told me that the price just went up $600! The movers showed up with a very small Penske truck, which already had someone else's belongings packed in that truck. The driver looked around and told me it would cost another $400! Of course, I had to agree to the cost before they would move a box. Needless to say, they filled the truck and left more than HALF of my belongings sitting there. I was told they could send another truck the next day.......for an additional $2,000! If I did not pay when my belongings reached Pennsylvania, they threatened to take everything to a warehouse in New Jersey! I couldn't believe I was living this nightmare. I spoke on the phone with several reps from the company (which turned into screaming matches), and they would not budge. Everyone kept referring to cubic square footage - I am not a mover. Cubic square footage means diddly squat to me. I told the company everything I had to move. If their computer program did not compute the cubic square footage correctly, they may need to update their software. I paid $4,932.75 in credit cards and CASH for a job half done. If you need to move, call your family, call your friends, rent your own moving truck, but DO NOT waste your money on this company.Start state: OhioEnd state: Pennsylvania
Supriya Golas3 months ago
SCAMMERS - Complete fraud of a company with very smooth salesmen.
As others below have pointed out, this is BROKER not a MOVER (i believe they are covering the bad reviews with good ones from within their company). The company they hired damaged our apartment building entranceway and refused to pay for it. I got stuck with a $1,000 bill. However, the broker wanted nothing to do with it, and Patrick said it was out of their range of responsibility. We paid almost double of what we were originally quoted ($3000) — quoted at $1700. They are quick to take your deposit. They are not transparent about delivery dates. They pretended that “their movers” are paid well and for tip to buy them lunch. Such BS. They hardly work with the companies they hire to move our stuff. In fact, they had no idea that our stuff even made it to the destination. They called two days after it was delivered to say it had been “dispatched.” Such a thief of a company. DO NOT HIRE THESE GUYS. I bet after I submit this review, you will have employees covering their behinds by submitting positive, fake reviews!Move cost: $3000Start state: D.C.End state: California
Chris Oliver3 months ago
Used these guys last month - have to say I was pretty pleased. They were on-time (actually a little bit early - never hurts!), very efficient, nice, and wrapped things really well so as not to get scratched or damaged. Extremely affordable, brought me wardrobe boxes for my clothes which made it very easy to transport. There was a minor mishap which is they forgot one of my boxes on the truck - however, once I realized it, I called them, and my box was returned early the next morning. Also, they did put my bed back together but I noticed some of the screws weren't in all the way. However, overall, these guys rocked it.Start state: FloridaEnd state: Georgia
Willard Reed3 months ago
A girl I work with gave me the info of General moving & storage and spoke highly of them, so I really didn't shop around for a price. My main concern was that I got an accurate estimate and didn't get jerked around. That did not happen one bit! They were timely and hard working and really did a perfect job. I definitely recommend them to anyone who is about to move. A+ work 100%Start state: FloridaEnd state: Georgia
Willard Collier3 months ago
I searched about everywhere for movers we could afford. Finally I came across General moving & storage. I must admit I was doubtful at the beginning as it was hard to believe that affordable moving service does exist. I don't actually know the reason, but their quotes are much cheaper compared to their competitors. Being honest, I never expected such a world class performance within the budget I had this time. But their sales rep offered me the best price and scheduled the move perfectly and the foreman and his team did wonders while packing and loading and moving. They also handed over all my belongings in one piece and without any damage. These guys are real moving professionals. I would definitely recommend everyone to hire them.Start state: FloridaEnd state: California
Michelle Werda3 months ago
Scheduled a move 45 days in advance with a 2 day window. This company never showed up, then promised to pick up the next day and ended up dropping the job and never pick up. Do not use this company they are not a reliable source for movingMove cost: $2600Start state: ArkansasEnd state: Arkansas
Virgil Ray3 months ago
I thought my apartment was going to be an issue for the movers as I lived on the 3rd floor and the building had no elevator. The movers arrived on time and started packing. I wasn’t really concerned about that part though. When it came to carrying big furniture down 3 sets of stairs, I started to panic. But the movers seemed quite unmoved. They put their efforts together and handled the job quite efficiently. There was no delay anywhere and they managed to deliver on time as well. I don’t know how they do it but my move with General moving & storage went perfectly.Start state: FloridaEnd state: Connecticut
Jaime West3 months ago
Let me just say this: As a lot of people - there is nothing I dislike more than moving. I have been moving so often I have started to see my things getting worn from it, not to mention all the things that actually break - The movers from General moving & storage were ultra professional. They have super professional movers and respectful people. In addition they are more than affordable; I would recommend those people to my family and best friends. Just super respectful, ultra professional - pleasant people to deal with, thank you!Start state: CaliforniaEnd state: Alabama
Edgar Mckinney3 months ago
General moving & storage handled my small 1-bedroom move very well and cost-effectively. The customer care agent was very prompt and helpful in setting up the move. Initially he had confirmed on one date but then came to know that the movers were not free. I had a couple of dates set aside to move, so chose the next date which was available. He confirmed it 48hrs in advance. Had stairs at both places. The 3 men team arrived early and worked fast. They kept asking if there were any more items and I checked and found forgotten items to move. All items were protected with blankets and moved carefully. I am very happy with my move.Start state: FloridaEnd state: Alabama
Edwin Green3 months ago
I had to move some stuff then I called several places they all wanted me to wait and couldn't book it. General moving & storage came through for me in more than one way. Beat every One's price quote that I got that alone was enough but the timeline and professionalism of the people there really terrific. I may have saved my time if I find the General moving & storage first and really glad I did through. Thank you for helping me out!Start state: FloridaEnd state: Georgia
Saul Logan4 months ago
They were on time. I mean they did everything quickly. Yes the price was reasonable. There was no damage to my belongings and they arrived safely at my destination. I don't have anything to say to their customer service. I think everything was fine. For future customers I would say just use them because they are efficient and they are on time. They were friendly.Start state: FloridaEnd state: Georgia
Israel Ballard4 months ago
I am pleased with the move. Their timing, price and professionalism were great. They did the job in an efficient manner and completed it quickly. Everything went well, and the end price was also accurate to the initial quote. My goods were delivered with minimal damages, but only small things like for example there was a scratch on my wall. I am going to move again in nine months, and I would use them again.Start state: FloridaEnd state: Georgia
Amanda Green4 months ago
My husband and I used General moving & storage at the end of June and we had a great experience. From start to finish everything was excellent. Their sales rep always responded to my emails quickly, the movers called when they were about 20 minutes out, they arrived on time, and worked hard, fast and non-stop. They did an amazing job securing all our staff and were very careful. If you are looking for a reasonably priced moving company with excellent service, General moving & storage is the best. They did an amazing job!!!Start state: FloridaEnd state: Kentucky
Darrel Sullivan4 months ago
They were very responsive and efficient. Moving is stressful, but these movers made it easier by addressing everything proactively, following up, packing and moving goods promptly. The crew members were very decent, knowledgeable and helpful. Their passion and commitment to work are commendable. We truly appreciate that you've done for us while moving goods. We would definitely recommend General moving & storage to others.Start state: GeorgiaEnd state: Hawaii
Jacob Roy4 months ago
I was thrilled to find this service and was equally satisfied with all communications I had with the initial party and with the delivery people. What a great service you offer and the cost were reasonable/fair. My items were wrapped very well and showed no signs of damage from their journey. I was treated respectfully by everyone involved and that means so much in this day when so many service personnel act like they can't be bothered by your concerns or needs.Start state: GeorgiaEnd state: Florida
Fred Parks4 months ago
If you need to do a cross country move and can’t decide whom to hire, just go with General moving & storage! They are very professional, efficient, smart and energetic. They will move you very quickly and they will move all your things with care. I recently hired them for my move and I am very happy that I chose them. They moved me in record time and they also moved me without any damages. Their moving team, their customer service and their office team were all more than helpful. It was a very smooth and easy move. I strongly recommend them to all.Start state: FloridaEnd state: Georgia
carol paras4 months ago
I give a zero. No less than zero…
Truly this is a scam! Hard sell ---sign fast pay fast
Well you please be careful T At least I can save you! They can be persuasive!
THESE ARE BROKERS NOT MIOVERS—your price can change radically – read the reviews herein
And on this site.
ANCD as brokers- They do not control or manage the movers you get!
I believe the recent flood of positive reviews is due to my pointing out their bad reviews
in early may as a reason for wanting to cancel my contract within a few days.
They had very few good reviews then!
Note they STILL do continue to get bad reviews now actively!
THE SCAM: AS SOON AS YOU SIGN – you ARE IN For 15 % -no matter what occurs – if you are sick, you do not move – who cares?
AFTER 72 hrs. and THEY DO COUNT THE WEEKENDS—You ARE IN For Your Whole DEPOSiT
They will not tell you this! At the very least , read the contact carefully!
BUT I THINK YOU SHOULD GO TO A REAL MOVER! AVOID WHAT I AM GOING THRU!
I am trying to i save others from what I am going thru ---losing 1800 for no service at all!
CarolMove cost: $1850Start state: New YorkEnd state: Florida
Gilbert Burton4 months ago
Pricing was reasonable, fair, and below what I was expecting based on experiences from other friends in the same area. They were careful with my belongings and all items arrived in good condition. Overall it was a great experience and I will use them for future moves.Start state: FloridaEnd state: Georgia
Arnold Meyer4 months ago
I hired this company not actually for myself, but for my daughter. She called me crying about how there was too much to do to pack her entire apartment and study for finals. Her finals actually finished the day she was also supposed to be out of her apartment. Anyway, as a gift to her, I hired these guys and they took care of all the packing and moving for her. All she had to do was be there to let them in. She also informed me they were very respectful of her as she sat studying while they packed her house for her. In the end it all ended up working out, she passed all of her finals and all of her things are new in her new apartment back home!Start state: FloridaEnd state: Georgia
Leland Davidson4 months ago
Loved moving with General moving & storage everything was so straightforward, from the price to the times of pickup and deliveries. They did everything they said they would do, which made this move so easy, it was unbelievable. It fit perfectly within my budget, and I loved how organized they were about everything. Keep up the good work!Start state: FloridaEnd state: Pennsylvania
Cedric Harvey4 months ago
Last week we moved cross country and General moving & storage did an exceptional job for us. They showed up excellent promptness, loaded up the truck and then hauled our stuff up a third floor walk up. They were professional, friendly and fast! Definitely, their rate was quite reasonable! The sales rep was very clear about the rate and tip amount upfront, which was very appreciated. I would use them again and certainly recommend them to friends.Start state: FloridaEnd state: Georgia
Chris Hall4 months ago
I had a WONDERFUL experience with General moving & storage. I am a nice person, but also have zero patience for carelessness, unprofessionalism or rudeness. These guys were bright. Their prices were fair, they were very professional and I feel confident that they gave us the best deal compared to the other movers I called when I was shopping for a mover. It was so easy making the reservation with General moving & storage, I thought I missed something because it really was too easy.Start state: FloridaEnd state: New Hampshire
Abel Carter4 months ago
I don’t know where to start but I thought I would struggle when moving further but thanks to General moving & storage they made it so much easier. I talked to other moving companies but this company gave me a really nice quote and I talked to them about it and we came to an agreement. Right now we wouldn’t be in our nice new home if it wasn’t because of them thank you guys so much!!Start state: FloridaEnd state: Georgia
Gizelle Robinson4 months ago
First this will be many reviews done on this move. They never showed on pickup day and never called.Start state: VirginiaEnd state: Texas
Abel White4 months ago
I cannot express how great of a job and experience our move with General moving & storage was. From the customer service in setting up and adjusting the moving details to the price to the actual movers who did a perfect and timely job, General moving & storage is the best company I’ve used.Start state: FloridaEnd state: Georgia
Eliza Satterwhite4 months ago
Contracted General Moving and Storage to deliver furniture from Missouri to New York. The company provided a date and time for pick-up and did not show up. Only after we called did they notify us of the date change. Once they arrived the movers did not follow covid_19 protocol by wearing masks nor did they wear them when delivering furniture to its final destination. Miscommunication is understandable, however, putting the lives of its clients at risk is unacceptable. They did not follow proper protocol as mandated by law. Other than that, the furniture was delivered in a timely matter and seems to be in decent shape.Move cost: $1590Start state: MissouriEnd state: New York
Seth Daniels4 months ago
I have come to believe that they are second to none. I have tried comparing General moving & storage and anytime I do that I come to the same conclusion; this is the best relocation company in town. Ranging from affordability to efficiency, they are at the top. The pack of crew they have in place is also amazing. I love the vigor and dedication with which they discharge their duties. I know they will always do that and remain superb even to future clients.Start state: FloridaEnd state: Illinois
Ramon Simpson4 months ago
I love almost everything about General moving & storage. I love their dedication. I am in love with their diligence and I like so much how fast they are when it comes to relocations. Above all, however, I do love and appreciate so much the fact that they are very humble. When I came to them for relocation, I was addressed with lots of respect. I was shown all that I needed to know and when they finally came to my home, they did such an incredible job.Start state: GeorgiaEnd state: Florida
Valli Bashor4 months ago
DO NOT USE THIS MOVING BROKER! Notice I said broker, and not mover. They will set up your move, and take your deposit, but another company will show up to move you...in fact, we had two separate companies because the original salesman quoted our cubic feet too small and the first truck they sent was too small. My review is very much like the other reviewers giving this company a one star: movers arrived a day early with a truck too small, they took furniture and boxes from top floor only leaving the basement items for the second movers who had to use the stairs The second truck arrived a day later and said we didn't have enough "fillers" (boxes) to fill the truck and that was going to be a problem. They were supposed to deliver in two days and it ended up being 2.5 weeks, the original quote we got was for $5,100.00 (Kansas to Minn) and we ended up paying $10,300.00. Sierra, the manager, was rude on the phone and never returned a phone call. We did have a young man named Patrick who stepped in the last week and did return phone calls. At one point we were told our second load was unloaded in a warehouse in Kansas City and was waiting for a truck...and then two days later they said they couldn't seem to "locate the driver." We finally got our second load unloaded at 10pm three days later. They did not put furniture together--they said they couldn't because they didn't take it apart--and they left a cardboard mess. I am now filling out a claim/complaint about broken and bruised furniture, and trying to get my deposit back from my credit union. I already asked Sierra a week into this mess if she was going to give a refund and she said the bill was correct, even when I pointed out that we had now paid double what our original contract was. All in all, a terrible, stressful experience. We packed ourselves and I really wish we had hired some teenagers to load a truck and we driven it ourselves. DO NOT USE THIS COMPANY! THEY ARE SCAMMERS!Start state: MinnesotaEnd state: Minnesota
Pete Curtis4 months ago
I knew there was something sinister about this relocation company right from the moment that I got in touch with them. Their sales person was so nice when talking to me and he explained to me much about the relocation company over the phone. I went ahead and gave them the chance of relocating me to South Carolina form Florida. The experience was one fantastic one and I would love that to happen yet again.Start state: FloridaEnd state: South Carolina
Rene Rowe4 months ago
Moving from Florida to New Orleans was a very good experience. I got to move without any troubles. It was facilitated by General moving & storage. They did such a good job that was worth praising. Looking at them, you would wish that they do it over and over again for you. I was so happy with the fact that they were very hardworking and determined. They did not take any rest till they were done with the relocations. It was an honor.Start state: FloridaEnd state: Georgia
Abraham Evans5 months ago
I have used General moving & storage in the last couple of years and had a flawless experience both times. They showed up on time, were careful with packing and delivery and sent out some great people to do the move. I would recommend them wholeheartedly to anyone!Start state: MichiganEnd state: Oklahoma
Alton Gibson5 months ago
Thanks to General Moving & Storage for helping my family and I during these hard times. The movers were so polite and professional. I stored my belongings at their storage facility for 8 months and had them delivered back to me. The 3 movers placed all of my furniture in my new home with lots of care. I will make sure that everyone uses these guys on their next move.Start state: FloridaEnd state: Kentucky
Eugene Peters5 months ago
I can’t believe how well it went! It did not feel like a long distance move at all. They did everything and that’s why I did not feel any kind of stress at all. They are the ones who did the packing and moving. After unloading on the other side, they even helped me unpack. They were so nice and helpful. I am old and alone and I live by myself, so this kind of helps means a lot to me. I cannot thank you enough for this kind of mind blowing service. I will never forget the name General moving & storage!! I will tell others to hire you for sure. Thank you and god bless.Start state: FloridaEnd state: Georgia
Araceli Beltran5 months ago
Hiring this company was the WORST decision I ever made. I hired someone to move me since I am a single female who assumed paying someone to move my stuff would give me the peace of mind, convenience and security of knowing that my items would be seamlessly picked up and delivered on time to me. Boy, was I wrong! This was short of a nightmare. My move was 503 miles from door to door and I was moving the smallest quantity available (essentially a studio apartment). For starters, the movers called me within my pick up window to tell me they would be sending me a copy of my instructions with ETA, but they would actually be there a day later than the ETA on paper. They proceeded to argue with me about how this was within the window. It was not. After calling the main office multiple times, they confirmed that my items would be picked up on time and it was all a misunderstanding. The day of pick up, they conveniently called me at noon, my pick up time was 4p that they would not be there until the next morning (their original plan OUTSIDE of my established window.) After much protesting, I was essentially told too bad, so sad by everyone I spoke to about it including the manager. They "generously" gave me a $50 "discount" and proceeded as if nothing had happened. The movers showed up a day later, outside of their stated time window for the later date. See a pattern here? Then, they said my items would be there within 5 days. My items arrived 12 days later after I called them several times with the main office saying they would call me and update me. But didn't actually. Received a text from the carrier saying he'd be there the next day at 9a. Well, that's nice, but I had specified on day 1 that I was unavailable for delivery until after 5p. They reassured me this was fine upon making the initial contract. Finally got a hold of the carrier who said he was 80 miles away on a Th night. I said, come on over! I was fed up and ready for the nightmare to be over. But wait, the carrier wants to charge me an EXTRA $200 more because the distance is too far from where he parked to my front door. The distance was the same as my initial apartment. He also parked WAY far and calculated the distance by going the round about way after I told him the straight way to get to my front door. I told him what my quote was, then he left to the truck and came back with my items an hour after he arrived. He then unloaded my items and unwrapped items in blankets then leaving all the tape all over the place as I unwrapped things on saran wrap on my own. They did not put my furniture together OR cleaned the mess which is clearly stated on their contract that they will. They also advertise the job as a 4-man job. Only 2 people showed up on either end. I spent probably 6 hrs on the phone with them over about 3 weeks between pre pick up and delivery. All to be given the run around, ignored, be offered pitiful service, and pay full service price. Hire them at your own risk. But I can tell you that if I were to do it all over again, I would prefer to do the whole move on my own than to hire this disrespectful and unprofessional company.Move cost: $1560Start state: TexasEnd state: New Mexico
Donnie Jones5 months ago
All I can say about General moving & storage is that they did a stellar job!!! The foreman and his team were helpful every step of the way. We hadn't moved in 30 years, so we had certain concerns as we downsized from a 3 bedroom house to a 1 bedroom apartment. The movers were wonderful handling the actual move allaying any of our concerns. I highly recommend General moving & storage to anyone considering a move!!Start state: FloridaEnd state: New Mexico
Morris Valdez5 months ago
The foreman of my move was extremely knowledgeable. He communicated well with me in regards to my needs and budget. There were a few minor mishaps during my move. I was able to work with him quickly to get these issues resolved in a manner that was agreeable and fair. I would definitely consider General moving & storage for my next move.Start state: FloridaEnd state: North Carolina
Osvaldo Gentile5 months ago
My team of workers was three very nice guys who came on time and were very enthusiastic about their job. They treated me with high respect and did their job in a great way. Really, I had no complaints. They were so careful with my furniture so nothing got broken, nothing got damaged. The quote was more than reasonable. I thought it was going to be much more. I am so thankful to General moving & storage. Overall opinion, these people are amazing. If you hire them, you will be glad you did!Start state: FloridaEnd state: North Carolina
Gerardo Hawkins5 months ago
I was quite impressed by the way General moving & storage handled my move. They don’t really charge a lot but provide very good service. These guys have a reputation for sticking to their original quote, unless you don’t fully disclose how much stuff you are transferring that is! The movers arrived right on the schedule time. If that is not professionalism, I do not know what is! They were very thorough with taking inventories and packing every possible thing that might break. Nothing was overlooked by them. Even the delivery wasn’t delayed like it is with every other moving company. I am surely going to hire them again.Start state: FloridaEnd state: Georgia
Robert Henderson5 months ago
General moving & storage blew me away when they handled my last move. We hired them after reading so many amazing reviews from other people. They seemed friendly and reliable when we called them. The real proof came during the move. The movers were all very experienced and they wasted absolutely no time. Their packing skills were amazing and they carried everything with ease. They were literally in and out of our house. We couldn't believe how fast they finished the job. It must have saved us a fortune. The delivery was made on the scheduled date. All our valuables travelled excellently and we couldn't be happier. I haven't seen anyone being this professional in a long time.Start state: FloridaEnd state: Georgia
Damon Davidson5 months ago
Movers of General moving & storage are highly skilled. They are not amateurs. They know how to manage a tough move within the deadline and budget. I used them when I relocated a long distance and they did a great job for me. I was not at all hoping to have a perfect move because of the horrible stories that I heard from others. But fortunately I was lucky enough to have them for the move. I am very impressed with their price as well. This is a very good company. I am recommending them.Start state: GeorgiaEnd state: Florida
Randal Myers5 months ago
Great price and a positive experience! I recently moved from FL to upstate NY and the move went fine...better than expected. The guys arrived a little late. The loading crew handled my items as if they were their own, drove them over 6 hours to my new home and then placed everything where I requested. The guys were hard-working, fun, friendly and very easy to work with. They worked tirelessly to get me settled in and really handled my antiques with the care I had hoped for - I was very pleased with the condition of everything once I unpacked.Start state: FloridaEnd state: New York
Gustavo Richardson5 months ago
Finally I moved after 42 years. This was the big one. I had a great experience with General moving & storage. The 2 guys moving me went above and beyond. They were on time, took the furniture to the new house, arrived on time and were extremely careful with my belongings. They were constantly in motion and finished the job within hours. I would definitely recommend this company. And by the way, the rates were the best around. Thank you!!Start state: GeorgiaEnd state: New York
Devin Yates5 months ago
This is my 3rd time using this company and every time it has been a pleasant move. I have had them move everything from just a refrigerator to my whole house. Each time everything had gone well and as planned. I have recommended them to my friends and family and have been thanked afterward. Just wanted to thank the guys down at General moving & storage for everything they have done for me!!!Start state: FloridaEnd state: Georgia
Linda Pritchard5 months ago
Very nice people to talk to! Horrible service! They used Integrated Moving Solutions Inc. out of NJ. Sierra is their customer service representative. It took a month to get our belongings, and when we finally received them, my desk and my dad's cedar chest were broken. I am still unpacking and still finding broken things! For instance we tried to put the back on my husband's favorite chair and it was broken. I just found picture frames in a box, broken. I will be contacting the BBB and Florida's governor.Move cost: $3537Start state: OhioEnd state: North Carolina
Marion Kelley5 months ago
I am a 30 year old nurse. My work schedule is very hectic to say the least. I needed to relocate out of state on an emergency basis due a promotion. I called around and around, none could move me. By the time I called General moving & storage, I gave up hope. To my surprise, they ended up being able to move me and gave me a great price. When the movers came out 2 days later, they wasted no time. They had 2 rooms done before I was finished doing paperwork with the guy who I guess was the boss. The move went smoothly and I would definitely recommend this company to anyone that needs to move.Start state: FloridaEnd state: Georgia
Luther Rice6 months ago
The guy that came out to do the inventory and quote for us was very nice. The inventory list was in my email right away and we just had to electronically sign the agreement. The 5 moving guys showed up on time and got right to work. I loved that I didn't have to box any of my computers, TVs, DVD players, etc. They wrapped it all in bubble tape and boxed it in their boxes. I just sat on my window seat and they did all the work. The loading and unloading went smooth. They had to make a second trip because we have so much stuff. The only thing to break was one wine glass but I'm sure that was due to my husband's packing job! We are definitely going to use them again and would highly recommend them to anyone that can afford them. They are a bit pricey but for me this was worth the extra money to know my stuff would be safe and my move would be as hassle free as possible.Start state: IllinoisEnd state: Indiana
Donald Collins6 months ago
General moving & storage made my home move home so easy! Their response time after my initial inquiry to schedule a date was very fast, and I was able to schedule my move quickly. I received important information in a timely manner and the crew arrived on time the day of the move. They were professional, well equipped, considerate of the few specialty items I have, and took care to protect my furniture and paintings very well. The crew was professional, hard working, efficient, polite, and personable. I was very impressed with the quality of service and the transparency of the estimate and final cost. I would definitely use this service again and highly recommend it.Start state: FloridaEnd state: Georgia
Joseph Smith6 months ago
All the positive reviews are well deserved for General moving & storage. Everything was done right on schedule. No secret fees or hidden charges. I was truly relieved from a ton of tension from my head. Before hiring them I used several movers in different times but this mover defeated all previous movers’ actions. Their truck was one of the cleanest one I have experienced. Their manager helped me all the time and finally the delivery window was as promised. I would highly recommend this mover for any ones future move.Start state: GeorgiaEnd state: Florida
Howard Martinez6 months ago
My basement was flooded and I had to get out of there quickly so I could temporarily relocate while repairs were done on our house. We knew it would take about 4-6 months so we had to store a lot of our belongings with you. It was tricky because the process spanned two seasons and we didn't know what to take and what to store. It helped a lot to talk it out with your consultant. She was very practical and down to earth. Though it was a local move, it was majorly uprooting, in that we were in a strange place, living out of suitcases and boxes. Thanks for your expert help and also your sense of humor-that helped us gets through!Start state: IndianaEnd state: New York
Kyle Hayes6 months ago
I had never used a moving company before, so was nervous about finding the right company to use moving our two-bedroom apartment out of Pompano Beach, FL. Based largely on online reviews I went with General moving & storage. They were phenomenal. Courteous, professional, on-time and dedicated, as well as very reasonably priced. I can't think of a single thing I wished they had done differently. I won't hesitate to use them again and have already recommended them to other folks.Start state: FloridaEnd state: Georgia
Ruben Bell6 months ago
General moving & storage managed our recent relocation with huge success. We discussed with their salesman to relocate us urgently in our new home. He gave me an estimate within a few minutes and agreed to move according to our desirable time. The movers were very hardworking and polite; did awesome job to present me an excellent service.Start state: FloridaEnd state: Georgia
Wilfred Patrick6 months ago
I most usually favor working with local businesses so it was good to know that General moving & storage was in the same town as me. My representative knew Pompano Beach inside out and actually knew my road too so clocked straight up that I would need a shuttle van to get the stuff to a truck, as there was no way a truck would be able to stay in my road. Although that took me by surprise, I really hadn't thought about it, I was glad that it didn't end up being a bad shock on the day of the move. I think that kind of forward thinking is what made this move go well.Start state: FloridaEnd state: South Carolina
Bruce Peterson6 months ago
I would describe General moving & storage as a breath of fresh air. It is so good to see such honest hard workers and I am writing this review because I think these guys went above and beyond what they were required to do. They were so careful with my things and honest about the price. I would love to see their business flourish because I believe that good work should pay off. In fact I am confident that anyone who moves with them will be just as satisfied as I am.Start state: FloridaEnd state: Oklahoma
Harry Foster6 months ago
We moved our things from one storage unit to another. We used 3 men and while they were not on time they called us twice to keep us informed on their status as their morning move had run over. They arrived 45 minutes after scheduled time, but went straight to work as if we were their first job of the day. Well mannered, hard working and efficient. I will definitely use General moving & storage again for our moving needs.Start state: FloridaEnd state: Alabama
Oliver Harmon6 months ago
I am so thankful to have such a reliable moving service that I can also recommend to others. Movers were quick to get my stuff moved into the apartment and were also careful as well. Great customer service and reasonable quotes, what more could I ask for? I highly encourage my friends to call General moving & storage if ever they plan to move in the future.Start state: GeorgiaEnd state: New York
Fredrick Warner6 months ago
I'm sending this message to you after two of your colleagues, just delivered a Baby Grand piano to my home. I was very impressed with their professionalism, demeanor, the way they handled our property, and their efficiency. This was our second time doing business with General moving & storage, and it was again a very good experience. As News Anchor who often sees less- than- professional work in all types of service areas, it made me feel good to say something good about your Company! All the best and I'd be happy to refer people we know to General moving & storage!!!!!Start state: GeorgiaEnd state: Florida
Mark Peterson7 months ago
We worked with General moving & storage to cross the country from Pompano Beach, FL to Brooklyn, NY. Their team did a very expert and did a wonderful task evacuating and also moving our entire one-bedroom apartment or condo. They were also really clear, and also interacted with us throughout the process, responding to any type of inquiries that we had. Terrific rates for such great movers!Start state: FloridaEnd state: New York
Kim DeMino7 months ago
They give you miss information. LIARS Then when you tell them what Darrell Johnson told you, they laugh and tell you to read the contract. Scammers. Most of my furniture was completely broke and turned into a pile of garbage. I wish I could post pictures here of all my broken furniture. They had to have gone out of their way to destroy everything. For a while it was on the way, then it was in NJ. They couldn’t tell me when I would get it. I have an entertainment stand with fireplace that I never got back. What I did get it back was mostly destroyed. DO NOT USE THESE SCAMMERS. They also have other names so watch for this address and stay away. We call and try to talk to people to get compensated and can’t get anyone. I filed a claim with the BBB.Move cost: $3000Start state: New YorkEnd state: Florida
Charles DeMino7 months ago
This company is very unprofessional real crooks , lost furniture and broke furniture late with the delivery ,
. Stay away from this companyMove cost: $2500Start state: New YorkEnd state: Florida
Ella Dem7 months ago
Horrible company they are all about you until they get your deposit! They are merely a broker who makes a profit from you, and then some other company shows up to do your move. The girl Sierra is ignorant and rude, I asked for a manager after the pick up, because I was over charged for room on the truck I did not use. I could not get any returned calls, her answer was she was the manager. the worst customer service. That you have no idea about, it took over a month to get my items , and all I got was voicemails I heard from the truck driver the day before and all her said was I’m just the driver?!?! He knew nothing ! So they push it off and ignore you, Friendly until money then bye bye! once they pick up your items you will never hear from them again ! Stay away save yourself the headache!Move cost: $3000Start state: New YorkEnd state: Colorado
Mable Daniels7 months ago
My overall experience with General moving & storage was good. They were fully transparent all along. Affordable services at a really good price that didn't change in the end. My move was smooth and efficient without any additional cost. I was a bit skeptical about hiring movers because I read a lot of awful testimonials from unhappy customers. Luckily, my friend was using General moving & storage and his recommendation was very helpful. I couldn't imagine my next move without them. Thanks to them everything was perfect and I had my items safely delivered to my new home.Start state: FloridaEnd state: Connecticut
Lewis Wilson8 months ago
Steer clear!!! Once you give your deposit you are dropped like a hot potato. All you can do to communicate is leave messages on voice mail and you can go up to a week without a returned call. You will end up with a third-party carrier that has no concern for your needs or household goods. Watch out for up-charges from the middleman, Insta Move, who expects cash on delivery. Our move of 231 miles from NC to SC went via Birmingham AL. Nearly every major piece of furniture had damage and the new home has been scarred by dents, scuffs, smears, and scratches left by the movers. Extremely disappointing, unprofessional, and deceptive in their business practices.Move cost: $4000Start state: North CarolinaEnd state: South Carolina
Dennis Frank8 months ago
I really hate moving. I heard about General moving & storage and they were reliable! The staff packed my things extremely fast, nice and neat. They were very friendly and trustworthy. None of my fragile items got broken! The whole process didn't take long; they wrapped it at a quick pace. I forgot I was moving. I won't be moving anytime soon, but I'll recommend them if you want quick services!Start state: FloridaEnd state: Oklahoma
Janie Brockman9 months ago
They might be fine if you are moving doll house furniture. We gave them 24 items we needed moved and were quoted $2.991.65. We had moved boxes and a lot of the small items ourselves over the last 2.5 months. Of the 24 items we gave them, they were only able to take 15 of them leaving 9 items for us to figure out how to move ourselves at the last minute. We were told we cubed out our space because our things were larger than normal. If we wanted them to take everything it would be an additional $2,000.00. King size beds, double beds, couches, refrigerator, kitchen table and chairs - should be pretty standard in size. Not sure who does their math or calculations, but they need some education. There was an additional $365.25 to crate a curio cabinet which I agree was a great idea, making our actual total $3,356.80. However, when they came to unload - they had all of their money from the original quote and the movers were told to stop unloading our stuff until they received the additional $365.25. I had to immediately go get a cashiers check for that money before they would unload the 15 items they brought for us. I would never recommend them - definitely a rip-off and stressful to deal with.
They also called the very next day to see if they could come unload. They must've forgotten that we still had 9 items to figure out how to move on our own at the last minute.
They get 0 stars from me.Move cost: $3357Start state: WisconsinEnd state: Minnesota
Phillip Jones9 months ago
PLEASE DO NOT USE THIS COMPANY!
I am actually embarrassed for even contacting you. We hired this company to help us recently and paid our deposit. Everything seemed to be going fine until the day of the move. Their movers arrived at my mother’s house but refused to start packing because the company failed to send the proper equipments/tools to carry her furnitures. Rather than finding an alternative solution, the movers left without packing or taking a single item. The mover then insists that my mother pays him an additional $2000 in addition to what was initially agreed to even start packing. This is the worst experience I have encountered with a moving company. When I called to request for a refund, I was told “the movers showed therefore you’re not entitled to a refund”... Let me reiterate... we paid our deposit, movers came but did not provide the services they were paid for. They left without taking a single furniture and the company refuses to return our deposits. You guys are scumsMove cost: $2300Start state: New YorkEnd state: Massachusetts
Jasmine Cameron9 months ago
I posted a negative review a few days ago but took it down as our stuff had not yet arrived. I figured I would give General Moving & Storage a chance to redeem themselves but alas the experience just got worse. First of all we had to pay an extra $400 at pick up due to the movers claiming we had more stuff than a “minimum” move, we were living in a 240 square foot studio it’s not possible we had too much stuff! Furthermore, nothing was mentioned about possible additional fees at pick up or delivery when we accepted the quote over phone. At this point we had no other choice than to pay the fee as we were leaving the state that night. Then we were told all we had to do when we arrived to our destination is call and our stuff would be sent out for delivery right away. We waited almost a month for our stuff to arrive! To top it off they told us there would be more fees if the truck had to park more than 75 feet from entrance, supposedly this was in fine print on our contract that they rush u through and not surprisingly skip over that major detail! The delivery driver was rude, would not provide us measurements to prove the fees he was charging were valid etc. I had to call and complain to his manager because he was being extremely unprofessional and screaming at us in the street because we didn’t want to pay the fees he was claiming we owed without providing the details for those fees. Unless you want to get ripped off in added fees and wait for a long period of time for your stuff do not use General Moving & Storage! It is a scam and the quote they initially give is a lie! You will end up paying more than if you hired a local reputable company than using them as they are a broker who finds you a mover for a fee (which they also didn’t disclose, we thought they were an actual moving company)! This is fair warning, please read all the negative reviews, they also have several complaints filed with BBB.Start state: OregonEnd state: Minnesota
Eric Coldren9 months ago
Don"t believe the 5 star reviews ... i believe they are all fake... Look thru the others and see that they are only 5 star and 1 star....
Would not believe that there are any 1 star rating on an actual 5 star company
Look for other reviews on other sites...
Can NOT find them with the BBB and I know whyStart state: IndianaEnd state: Florida
Eric Coldren9 months ago
Avoid this place...l assume this review will not make the site or anybody will see it so I will continue to find places to post this and will go thru BBB as well which I believe they are avoiding because of this issue.
Under quoted and tried to be additional charged once half of the items were already on the truck. Then told they could do nothing about the misquote and so sorry. Would like to know if anybody quoted was accurate or if the entire business is based on bait and switch. Tried to charge me an additional $1000+ just to put items quoted on the truck!!Start state: IndianaEnd state: Indiana
Lauren Paul9 months ago
This company is one of the very best choices I have made. I required moving across the country. I contacted General moving & storage to ask regarding their solution. I was surprised to discover reasonable costs. I hired them and they surpassed my assumptions. I discovered them to be incredibly professional and also cozy. They treated our valuables with the utmost care. They had us set up in our brand-new house in no time at all. They helped unload and had us seeming like we were currently getting familiar with our brand-new surroundings before they also left.Start state: GeorgiaEnd state: New York
John Chandler9 months ago
General Moving & Storage gave Jean a "Binding Moving Estimate" of $1,370 ... as though they were the moving company. they are merely a broker who farm out moves. There was no option for a ZERO star rating.
They sent her move request to Touch of Class (of which they have NO class), out of Las Vegas. They showed up at her door ~ "Will", the driver who refused to give his last name, with two Mexicans who immediately started moving the 48 boxes to their trailer - then one full-size bet, 2 night stands and one dresser, While they were rushing everything out to the truck, "Will" was writing up THEIR quote for the move that General Moving & Storage gave her.
"Will" presented her with his quote of roughly $3,000 then bullied her into signing it since most of her items had been loaded onto their truck. She had already given "Will" $995.00 -
CASH ~ as they demanded They drove her items to Arizona then demanded $1,660 = CASH to unload her items. She nor i had that much cash - on a Sunday (and all of my savings are in a CD with a local Arizona bank). Monday (today) is a national holiday, so no bank is open. "Will" ordered us to pay up or they were taking all of Jean's items back to San Diego.
To get the items RE-delivered it would cost another $500 PLUS $240 per day "storage" on her items they would not deliver.
MOST people, like Jean and me, do NOT move on a regular basis ... 31 years for me and 8 for Jean. Neither of us know all of the "BS" built in to benefit movers, so we could only watch as her items were "stolen" by Touch of Class Movers and "Will" (with no last name).
Keep in mind that General moving & Storage - out of Pompano, FL gave her a "Binding" quote of $1370 then they farmed out the move to Touch of Class Movers - out of Las Vegas, who showed up then "Will (with no last name) started writing up their bill while the 2 Mexicans he brought with him started loading her things onto their truck ... "Will finished writing up his bill as the Mexicans were finishing loading HER things onto their trailer. "Will;" then bullied her into signing his excessively high bill.
What do you do? She had to be out of her apartment January 16 and the "thieving movers" had her items on their trailer late in the day January 15.
WHAT TO DO NOW?????
[email protected] ... any ideas?Start state: CaliforniaEnd state: Arizona
Carroll Fernandez10 months ago
The four-man crew from General moving & storage was professional, yet very friendly and they were very courteous with my belongings. They moved my belongings from the second floor in my previous apartment to the third floor in my new place without any complain. They were super efficient and highly talented in this work. Their skills and experience in the relocation business showed as they were able to offer protection to my furniture and nothing was scratched.Start state: FloridaEnd state: North Carolina
Michael Searer10 months ago
The account exec I spoke with quoted me $5700, after walking through the house and giving him a room by room inventory. I paid a $1500 deposit, and was told I'd have to pay the remainder of the remaining half upon pick-up and the other half on delivery.
The account exec I spoke with (Chris) never told me they are a broker. It was my fault I did not look more closely at the contract. I have always moved myself, so did not know what to expect.
The moving company (Fair Rate Movers) showed up and tripled the cost of my move. They said the broker (General Moving) will rope you in with a low cost quote. When I spoke with Tina (CS) she said she would find out why the difference was so much, and I never heard back from her.
Be aware when you are dealing with a broker. My move from Nashville to Dallas cost 3x what they quoted me, and they could not explain why. Absolutely horrible experience.Move cost: $5700Start state: TennesseeEnd state: Texas
Marion Jefferson10 months ago
We did a lot of back end research before putting money down with a long distance moving company. We were a little frightened by some of the things we heard so we wanted to make sure everyone was on the same page and working to make our move stress free and not to get charged last minute at our pickup. After 2 weeks we got our furniture and we were happy with all the service from this great company. Most companies cost way too much and there was no way we could haul this.Start state: FloridaEnd state: New York
Armando Vaughn10 months ago
There is more to relocation than just moving properties from one place to the other. Thanks to the services of General moving & storage, I was able to undergo such a lovely move. It dawned on me that relocations are not as hectic as most people perceive them to be. It is just a mentality owing to the multiple disappointments by low-grade companies. A single experience with General moving & storage is enough to change your mind about relocations. I relocated using their services and it was one of the best moments of my life. I found relocations so easy and reliable.Start state: FloridaEnd state: Mississippi
Manuel Kennedy11 months ago
Great communication. Pricing was simple, straightforward and extremely reasonable. The moving crew was punctual, polite, friendly, courteous, hardworking, efficient and respectful of our belongings. They took apart and reassembled desks wrapped our furniture carefully and positioned the furniture where we wanted at our new location and removed all packing materials. I can't say enough good things about them. They far exceeded my expectations and I would highly recommend General moving & storage! HOORAY! High-quality customer service still exists!Start state: FloridaEnd state: New Jersey
James Larson11 months ago
I have never used a moving company before. I have always had family and friends assist me to move if needed. Unfortunately, I needed to move ASAP due to personal relationship reasons. I needed to do it immediately but was very hesitant about a moving company. I was pleasantly surprised how their moving team worked. They were outstanding in every aspect of the move. I would definitely recommend your company in the future and to get these 3 hardworking men again. Thank you!Start state: New YorkEnd state: Georgia
Alane Esposti11 months ago
Very slick sales operation which does not outline the moving details and leaves many gray areas that will cost you big time in the end! If you want to make the manager accountable he will disappear and they will have your stuff! They outsource everything so not for out of state moves for sure. Beware!Start state: ColoradoEnd state: Pennsylvania
Justin Lewis11 months ago
The guys got everything packed up and loaded quickly. When there was a problem they helped get it solved and were quite nice about it. The guys who delivered the items weren't as nice and refused to do their job. I contacted the office and they had me file my claims. It took a while but they finally took care of things and paid for the mistakes. The sales guy and the guys who deal with the claims were very nice and understanding. Just make sure to have them pack it all so they are responsible for the issues and not you.Start state: FloridaEnd state: Arizona
Harry Nelson12 months ago
I was very pleased with my moving experience. I had done a lot of research prior to my moving and decided to go with General moving & storage because I found their rates quite reasonable. They picked up and delivered my household items on scheduled time. The items arrived in perfect condition. They even applied AAA discount from the original quote. Pretty impressed with their service and would definitely recommend it to other and use them in the future!Start state: FloridaEnd state: Missouri
Patrick Phillips12 months ago
You would think that these movers were actually working on their own properties when they work on your stuff. They did it with all of their hearts as if it is theirs. This is why they render excellent and highly professional service. I have never seen movers as dedicated as the workers from General moving & storage. No wonder they have 100% positive reviews because they are positive all round. I have never had a move as perfect as this. The moving guys from this company were truly out to accord me a perfect experience and I must say that I enjoyed every bit of it. The service was cheap and affordable and I worked with a bunch of wonderful folks. Next time I move, I will definitely hire them again for the move. Thanks guys for the great job.Start state: GeorgiaEnd state: Colorado
Victor Williams1 year ago
What a team that General moving & storage has! They all worked together and made sure that my family and I were not only treated like family but all of our stuff was handled with care in like it how to giant fragile sign on it. I was a little upset that I had to be relocated from my job but one thing that I can say is that the moving company handled everything and I have no worries and no stress. Nothing was standards in my company said that they were very happy with the final bill. Thanks to all of you for making sure we moved within the schedule and without any unwanted issues.Start state: FloridaEnd state: Georgia
Craig Diaz1 year ago
We had a very prompt move with General moving & storage. The manager called the day before to confirm the move. The crew arrived at my house pretty early and embarked on the job, which they did professionally and carefully all day long until everything was done. We had many things in our fully furnished four bedroom house, but these guys never get tired until they accomplished the disassembling, parking and loading.Move cost: $4280Start state: FloridaEnd state: Kansas
Albert Martin1 year ago
This was my first time moving and to say the least I was very nervous about making the move across the country. I wanted a moving company that is cautious with my valuable, and worked for a reputable company. General moving & storage was just that. They look very good care of my things. My family and I were moving. It was a great overall experience. The movers were helpful, and careful, and certainly went the extra mile.Move cost: $1980Start state: FloridaEnd state: Georgia
Albert Howard1 year ago
I was really impressed with this company. I recently moved and I couldn't be happier with the service I received from General moving & storage. This isn't the first time I've relocated and I've had bad experiences with other moving companies in the past. This was not the case with this move. Their friendly and professional staffs made me feel confident in them and they did not disappoint. All of my things arrived on time and undamaged. The cost was very fair and there were no surprises. I highly recommend this company.Move cost: $4100Start state: FloridaEnd state: Ohio
David Powell1 year ago
A service provider like General moving & storage is not so easy to find in this current world. Most of those who offer service right now are only concerned with their individual interests. I observed a great difference in their crew when I hired them out. Those people were so selfless. They would go beyond their professional boundaries to ensure that the clients were satisfied. They even volunteered to help me put all the pieces of furniture in order and according to my liking. I pray that God may bless them.Move cost: $3200Start state: FloridaEnd state: Louisiana
Johnny Evans1 year ago
Thanks to everybody at General moving & storage. Now that the move is complete I was looking back and appreciating all the hard work that this company put into us. They are very organized and are on top of all the details. There are so many small things that we didn’t even think about when it came to us moving that we had to take into consideration and they put everything in order for us. The whole process was smooth. Very easy to work with and affordable. Pleasure doing business with you.Move cost: $3300Start state: FloridaEnd state: Kentucky
Raymond Smith1 year ago
I had a bad experience before with another moving company. I was definitely not expecting much when it came to damage free or even getting everything from point A to point B. But I was shocked they took care of my equipment like it was their own which is important to me. This is how I make my living. I will definitely be calling them back in the future. You guys rock and thank you for showing me one bad experience shouldn't poison my mind for the industry.Move cost: $3500Start state: FloridaEnd state: Kentucky
Tammy Hughes1 year ago
Your team is just perfect. They are the kind of people I can never get tired of hiring out. I tried them last week and the outcome was amazing. I realized that they were not only fast but also reliable. They kept all the promises they had made when I was hiring them out. They offered me extraordinary service and I am so much grateful for that. You deserve my praises - that is one thing I know. You are the people worth hiring out. When I sought your services, I walked out of the moving wearing a smiley face. It was because of our diligence and perfection in ensuring everything was perfect. I enjoyed your services. Keep it up General moving & storage.Move cost: $4200Start state: FloridaEnd state: Alabama
Shawn Thompson1 year ago
I expected results - average result. Having seen the favorable quotes, I did not expect anything beyond the normal moving. During the moving, therefore, I was keen enough to take note of slight mistake. It was fruitless. These crewmembers were keen with their work. They wanted everything to work out the perfect way and they did not fail. They remained awesome throughout the moving. Such level of commitment and professionalism inspire me so much. I know I am going to seek their services again. I cannot just wait for that moment to come again. I am sure I will love it. I enjoyed my first experience with them. I have every reason to believe the second one would be similar if not more remarkable. It was easy because you were in charge. I want more of what you offered me.Move cost: $3800Start state: FloridaEnd state: Kansas
David Wallace1 year ago
There’s always that inner sense of doubt when strangers work for you. That clearly points out my experience when I hired out General moving & storage for the very first time. I went ahead and sought out their services. I am grateful it was so because what followed is an experience I have never forgotten. I went for the best and that day, I experienced how it felt being close to the finest. I wouldn’t want another experience different from that when I am relocating next time.Move cost: $3180Start state: FloridaEnd state: Illinois
Eric Sanchez1 year ago
My wife found General moving & storage for our move. Their sales rep offered me a competitive price and informed us details of the moving process and also gave me detailed info on what to do before the pickup date, what to do on the pickup day and what to expect at the final destination. Packing and loading process took about two days after which they drove it to my city. The unloading team brought everything they need. Our electronics and fragile glass items were all as well as I had handed it over to them. All of my valuables were in great shape. At last, I found that everything was fairly close to how it was described to me from the very beginning. I am happy that I chose this company.Move cost: $3920Start state: FloridaEnd state: Indiana
Wayne Turner1 year ago
I am so glad to have worked with General moving & storage. They were on time and quickly loaded up the truck while we packed up our car. Very friendly and affordable; we made it to our destination (Tallahassee) without any issues. I would highly recommend this company to anyone looking for a good price and helpful individuals when moving!Move cost: $4100Start state: FloridaEnd state: Illinois
Miguel Wise1 year ago
I rejoice in knowing General moving & storage. I appreciate myself for having made them vital singling them out of the many options I had. I could have decided to hire out another relocation company and it couldn’t have been this better. I am so thankful because hat single decision has since they changed my life in different ways. I now have confidence in the local service providers because the crew of this lovely company showed me that it was all possible after all. Their inspiration lives in me.Move cost: $4210Start state: FloridaEnd state: Indiana
Jamison Ogden1 year ago
We just moved back to Atlanta, GA after 10 years in Miami, FL. We used General moving & storage and would like to share our great experience. We received an accurate estimation on the content of our apartment, the movers packed everything perfectly, and last week we received all the boxes to our apartment in Atlanta. We had a great experience from start to finish!Move cost: $3500Start state: FloridaEnd state: Georgia
Harold Phillips1 year ago
I do like dominance so much. I like it when professional completely take care of the work given to them. I like it when they show dedication because I always sue that something better and worth the value of my cash is coming my way. I saw the same with General moving & storage 2 weeks ago. When I hired them out, they gave me reasons to appreciate and not regret. They gave me a reason to smile instead of frowning. Working with them yet again will be my delight.Move cost: $4750Start state: FloridaEnd state: Texas
Claude Moore1 year ago
I am so sure that I will not be disappointed by General moving & storage when I get to hire them out again. They treated me perfectly well the very first time that I tried them out. I have every reason that they would do even better in future relocation. What had seemed to be hard at the onset turned out to be one of the most interesting experiences? I would long for one more experience like that.Move cost: $5000Start state: IndianaEnd state: Florida
Robert Perez1 year ago
Found my dream job and needed a place that could fit me in quick! I only had a couple weeks to prepare for my move. I have a lot of heavy antiques so it was vital that the movers took extra care when preparing those items for the move. I was worried about my stuff because it was such a long haul. What if this and what if that! They were really professional and put my anxiety to rest! Everything arrived exactly as they said, nothing was broke! They move my stuff into my condo without a problem. They didn’t waste any time getting the truck unpacked and setting up my beds and putting my dressers back together.Move cost: $3900Start state: FloridaEnd state: Tennessee
Alton Padilla1 year ago
Thanks to General moving & storage for the outstanding moving experience. For the very first time in my life, I was worry free during an inter-state move because of General moving & storage. Their sales rep was very responsive and attentive when we talked over the phone. He gave me confidence. Later their onsite estimator estimated a very reasonable price and also made the inventory list. They did well to accommodate the date I wanted to move. Everything was perfectly planned and the movers executed the plan to the perfection. They care with complete preparation and never looked to in problems. It was a great team work by the team of five. They were simply amazing during the packing, moving and unloading. I was more than just happy with the outcome. Really, after trying my best, I was unable to find any weakness of this fine company.Move cost: $4100Start state: FloridaEnd state: Georgia
Craig Pittman1 year ago
From the first phone call till the end of the move – General moving & storage did everything possible to satisfy me. Their sales rep is a gem. He offered the best possible deal, estimator was very precise in his estimate and the foreman and his crew gave their best in packing, moving and unloading. I received all my valuables in great condition and the moving time was a lot less than what I was anticipating. It was more than a surprise to move to another state without any damage and within the estimated amount!! I am sure that I will be using this company whenever I need any moving services.Move cost: $2900Start state: GeorgiaEnd state: Indiana
Daniel Morris1 year ago
I found General moving & storage to deliver a solid moving experience at a price that can best be termed as cheap. They handled my move in such a professional manner. They arrived early, packed everything with great care and loaded all my belongings onto the vans with caution. The best part was that they charged me very reasonably. Their initial estimate wasn’t too high to begin with. The final bill came very close to it and I was just so happy.Move cost: $3000Start state: FloridaEnd state: Georgia
Alex Cortez1 year ago
I have opened a new branch of my shop in Columbus, OH so I had to move some of the things for the shop from Pompano Beach, FL. Many of my friends have hired General moving & storage and not only because they referred me their name but also for the fair they were offering made me go for them. And no doubt I’m happy with their job very much. They were on time, very organized and real professionals. I just loved them.Move cost: $3780Start state: FloridaEnd state: Ohio
Jeanna Shic1 year ago
I filled out a few online quotes and it seemed the whole world got my info. Anyway, I chose General Moving & Storage. I originally spoke with Jeff, nice guy. We went over everything and got a base quote. Seemed reasonable, so we chose General Moving and booked the move. The original quote was for household items and a vehicle. It was to be done by two different movers. The car delivery went great, super nice guy came and got it and delivered it a week later, no issues. As far as the we had some heavy furniture so I was worried but they managed everything nicely. I did have them pack up my china cabinet to assure it was done correctly They took great care of my belongings and all my furniture arrived safely the delivery was a few days longer than originally told I spoke with Nicole the dispatch manager she gave me $100 refund for the inconvenience of having to stay in a hotel longer besides that everything was great. i would definitely recommend General Moving & StorageMove cost: $5253Start state: CaliforniaEnd state: New York