Horrible Services from bigenning to 3 weeks later when we got our staff..some broken, and boxes falling apart after being in a warehouse in Chicago for 3 weeks....DO not recommend this company nor Househaulding.
Will never used them again. Very unhappy
18 reviews for Charter Van Lines
Your trust is our top concern, so businesses can't pay to alter or remove their reviews.
Alba Lopez7 hours ago
Horrible Services from bigenning to 3 weeks later when we got our staff..some broken, and boxes falling apart after being in a warehouse in Chicago for 3 weeks....DO not recommend this company nor Househaulding.Move cost: $5Start state: IllinoisEnd state: Florida
Keyer Ganesp6 days ago
Very bad service and they charged more on the moving day. I have no other option and paid them. My wife was upset with their services. They delivered scratched sofa.Move cost: $1800Start state: ArkansasEnd state: Colorado
Karthik Gajula6 days ago
A cheating company, they give very low quote and take deposit.On moving day , driver wont agree even for what it is in the contract.They say some stupid reasons that sofa is heavy,boxes are not clean.
They will leave us and go and don't even refund the money.
I reserved it and later heard from my friend that its a cheating company,immediately I asked for cancellation but they didn't and on moving day they charged $983 extra.Move cost: $2300Start state: North CarolinaEnd state: Ohio
jags Mji3 weeks ago
This is a broker company, They have tie up with topratemoving.com.
Charter van lines is not responsible for any of your items damaged/missing. Even topratemoving.com also wont care about your words. I missed my bag which costs $3k with my valuable items. They brought a bag to me which was not belongs to me and when i refused to take that bag, they simply thrown that bag in trash near my building.Move cost: $5000Start state: IllinoisEnd state: Connecticut
Stephanie staton3 weeks ago
STAY AWAY! THEY ARE NOT A MOVING COMPANY/VAN LINES. THEY ARE BROKERS!
This is the type of company we all heard about on the news.
I was dumb enough to believe them when I went to a moving quite website, they called me. Didn't realize (stupid) the site sold my number to 50 companies.
Their quote for moving me from TX to MA was $4500. I gave them a $950 "deposit". A few days later, I found out they were a scam. Called to cancel, they refused to refund my money. I disputed with my bank. Bank ended up siding with them because of the contract even though they scammed me.
This company doesn't own not 1 moving truck much less a van/18 wheeler.
DON'T FALL FOR IT!!!Move cost: $4500Start state: TexasEnd state: Texas
James Hook1 month ago
Charter Van Lines underquoted my move by 30%, provided little documentation to justify the increased quote, and then I had 12/40 crushed boxes (due to stacking heavy items on top of light), water damaged cloth furniture (from a leaking trailer and torn heavy duty plastic wrap), and plenty of broken heavy duty plastic totes.
In a bright spot, Robert, the mover on the delivery, was an excellent and professional fellow who was level headed and did his due diligence for his company in documenting issues.
However, I would discourage others from using this van line due to everything - especially warehousing and trailer loading at warehousing - leading up until the delivery.Move cost: $3000Start state:End state:
Lisa Moreno2 months ago
Charter van lines helped me move to Oregon. It was difficult for me to find a trustworthy moving company, but after I did my research, they somehow stood out. They had plenty of positive reviews and testimonials so I called them immediately. They seemed professional and reliable during our first call, so I decided to go for them. To be honest, I was concerned if my valuable breakables would survive the trip. I was impressed when I realized that nothing was broken or lost throughout the process. They are the best movers I’ve ever met and I’ll be happy to move with them again!Move cost: $3200Start state:End state:
Heather Brown2 months ago
Charter van lines managed to accommodate my move although I had only a couple of weeks to move to Indiana for my new job. I got detailed instructions from the sales person so I knew exactly what to expect at any stage of the move.
I was referred to Charter van lines by my friend and according to his experience I knew they were an honest company I could trust with my belongings. The transition to a new state was an extremely demanding and stressful prospect and these amazing guys were a huge support. They managed to put my mind at ease with their professional and friendly approach.Move cost: $698Start state:End state:
Andrea Hartzach2 months ago
I was very impressed with Charter Van lines. I decided to hire this company on such short notice. Although I was nervous, they really fulfilled my needs as a customer. They didn't break anything! That was such a fear of mine. I have already recommended this company to a friend.
They did everything up to par and was able to help me reserve the elevators on my delivery apartment. The customer service is way better than most that I have dealt with.Move cost: $3420Start state:End state:
Andrew Heinzman3 months ago
Charter van lines inc helped me during my cross-country move from California to Jacksonville, FL. I had to move for my job and I didn’t have much time to organize everything. While I was researching moving companies, I noticed that Charter van lines stood out somehow. I went through their reviews which were mostly positive so I called them immediately. Their proactive approach and professionalism actually helped me decide. They were willing to handle everything on short notice and more importantly, I didn’t pay too much. A reasonable pricing combined with a quality service seems to be the best possible option when it comes to choosing a moving company.Move cost: $6000Start state:End state:
Max Denysov3 months ago
We used Charter van lines inc to move our family home to Calabasas, CA. I have to admit that researching moving companies was a painful and time-consuming experience. At some point the colleague of mine recommended Charter van lines. I called them immediately, our communication went smoothly and they answered right away all my questions and concerns. There was a slight issue with the truck, but they took care of it in no time. They took care of my items with the utmost care so I didn’t have to worry about anything. Eventually I paid exactly the same amount that was previously quoted.Move cost: $2650Start state:End state:
Kasey Carroll3 months ago
I’m so glad my friend referred me to Charter van lines. It turned out that hiring them was one of the best decisions ever. Great customer service and moving and packing skills make this company one of the greatest service providers I’ve ever dealt with. Everything was pretty straight-forward with them – transparent pricing, quality and timely service, great communication, friendly but professional approach.
Now all I can say is that I will recommend these guys with all my heart to all my coworkers, friends and relatives. I will use them again for sure if I have to move house again. They are definitely one of the best in the business.Move cost: $2000Start state:End state:
Lindsay Grystar3 months ago
Charter Van Lines is a moving broker who contracted another (awful) company for my move out of NYC. I was told one thing on the phone when booking the move, and when the movers showed up the entire opposite was true and they tried to charge me $1k more. Of course I when I emailed Luke, who scheduled my move, to tell him they need to understand how the moving companies they are contracting to ACTUALLY work and bill, I got no response. They'll say anything to get you to sign that contract and then it's all out the window. What a shame. Your deposit goes right to Charter for doing nothing and falling off the face of the earth, and then you pay another moving company on top of that. Just be aware!Move cost: $1800Start state:End state:
Kym Buchanan3 months ago
Charter van lines movers helped me wrap some of the fragile and sentimental items I wasn’t sure how to pack. They ensured a painless move and I’m really grateful for it. I had a terrible experience with another company during my previous move and I even considered moving everything by myself this time. Luckily, a colleague of mine recommended Charter van lines saying that they were a great help for his family. He actually convinced me to give them a chance and at this point I’m glad that I did that. In order to keep me as a customer they even offered a free furniture disassembling service. Best movers ever!Move cost: $2500Start state:End state:
Tla Tla3 months ago
I had a bad experience with Charter Van Lines, trust the user experiences on Yelp even if their company has an A+ rating on BBB. It's incorrect.
They do not disclose a lot of information during the quoting process which resulted in me sleeping on the floor for 3 weeks without my belonging and the actual movers (some company contracted out of another state) overcharging me $200 the day of delivery, incorrectly too, but didn't find out until after the movers left.
DO NOT TRUST THE DELIVERY DATE/WINDOW THEY TELL YOU:
The real delivery times per the Bill of Lading Contract for the contracted movers (not Charter Van Lines)
Bill of Lading Terms and Conditions--Carrier will attempt delivery within 10 (Ten) days for delivery within 500 miles, 14 (Fourteen) days for delivery within 501-1000 mils and up to 21 (Twenty-one) days for delivery within 1001-1500 miles and within 30 (Thirty) days for delivery over 1500 miles from the FIRST available delivery date requested.
Which means, say the first available delivery date is the next day, no matter what. I went without my belongings for 3 weeks in an empty house. Had to sleep on the floor and put my guests visiting (who were excited to stay in my new place) up in a hotel. The broker agent will not care about responding or helping you after they've made their deal.
A flight of stairs equals 10 steps, if you have a landing in between each floor then the moving company will count that as 2 sets of stairs. So when I told the agent I was on the 3rd floor, he didn't ask if there was a landing and when I negotiated the price down by the amount of additional floors. What they really did was deduct the $60 fee from their own brokerage profit and left the 1 flight of stairs so the movers ended up recharging me for the additional and more stairs than expected at delivery. The contracted movers threatened me into paying the additional fees: "Either pay me an extra $200 or I leave all your things outside on the ground"
I paid $2,600 just to wait for my furniture for 3 weeks. And had to go buy basic living items during that time. If it's going to cost you about that much to hire local movers at each location to load and unload, a U-Haul and 2-3 days driving time. I would suggest you just move your own things, you'll save on the heart and headache.Move cost: $2600Start state:End state:
Dimmie Nalson4 months ago
My husband and I used Charter Van Lines for our recent move to Boston. We decided to find our own moving company after reading some of the reviews of the movers his employer was willing to pay for. This company was great at communicating with us every step of the way. There was an issue with one of the drivers at the pickup site. He was rude and on his personal cell phone for the majority of the time he was at our house. We called and spoke to their customer service after the pickup was completed and they assured us this would be addressed as they do not tolerate this type of behavior. We later found out that mover was fired and they made sure the driver and the crew that arrived for delivery was A+. We did have a few items show up scratched which was easy to fix on our own so we did not file a claim for. I would rate them 4/5 stars.Move cost: $5400Start state:End state:
Hana Avramov4 months ago
I moved with Charter Van Lines and it seemed at first that they did a good job. I wasn’t involved in the process because I had other personal issues to deal with and I decided to trust them with my belongings. They took care of packing and transporting my belongings and they seemed totally trustworthy.
When I was unpacking I noticed some unfamiliar items that weren’t mine. What’s more, those items were damaged and my movers claimed they had nothing to do with it. It was an unpleasant situation for everyone involved and I don’t think I will recommend this company to anyone.Move cost: $3100Start state:End state:
Jade Gorziaman5 months ago
I had two weeks to set up a move since I waited until the last minute of my lease. The company got me set up and picked up within three days. Awesome. I have a small two-bedroom apartment. It was packed and loaded within two hours. The unfortunate part is that I am on the fourth floor. No close by elevators or stairs and the ‘easy’ access is a very long parking garage. It didn’t seem to faze the movers at all.Move cost: $5000Start state:End state: