I am, by no means, an easygoing client. But I had no issues with the way Charter van lines handled my move. They were punctual, efficient and very friendly. The movers amazed me with their skills and strength. Their packing abilities were out of this world. I was told that they would deliver everything within 5-7 days. The van showed up at my new house on day 5. I was constantly looking for flaws but unfortunately I couldn’t find any. Even their final bill was less than the original estimate.
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40 reviews for Charter Van Lines
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Joseph Thomas3 days agoMove cost: $2800Start state: GeorgiaEnd state: Texas
Mark Howard3 weeks ago
They moved my things out very quickly and with care. I have a lot of antiques and expensive furniture so I was defiantly looking for a company I felt comfortable with and could trust. From the very beginning I had a good feeling with Charter van lines. I highly recommend this company. You will not be dissatisfied what so ever.Move cost: $4160Start state: FloridaEnd state: Illinois
Juan Bennett1 month ago
Charter van lines is such an amazing moving company and I can vouch for that. They took such great care of my valuables while moving them. I originally hired them only because their quote seemed amazingly reasonable to me. I wasn’t expecting much but their performance turned out to be very satisfactory. The movers arrived right on time with all their tools. They wasted no time while packing everything. They were extra careful while packing my breakables. They neatly finished packing and loading everything shortly. The delivery was made the next day and nothing went missing or damaged. It was then I realized how perfect this move really was.Move cost: $3900Start state: GeorgiaEnd state: Florida
Roger Harris1 month ago
We were relocating for my new job. We went for Charter van lines because they gave us the lowest quote. They were very efficient at everything. The movers arrived on time and everything went really smoothly. Nothing was broken or damaged when they made the delivery. They made our move so easy. I recommend them very highly.Move cost: $4350Start state: IllinoisEnd state: Florida
Fred Jones1 month ago
Having to move halfway across the country is no easy thing. So, naturally, I was worried how my things were going to travel this long distance. I have consulted many friends who relocate frequently and most of them advised me to hire Charter van lines. When I called the company, the guy on the phone seemed very friendly and well informed. He fixed me a slot on the moving day and gave me a rational estimate. Their movers arrived on time to my apartment and they were all very well equipped. They efficiently packed all my stuff. Even the corners of my furniture were packed with cardboard. They gave me a week long window for the delivery but thankfully the delivery was made in the first quarter of that window. All my things traveled without suffering any damage. They billed me exactly the amount they quoted and I was so happy.Move cost: $4300Start state: GeorgiaEnd state: Kentucky
Lawrence Davis1 month ago
No one on this earth can possibly understand your attachment to the things you bought with your hard earned money. The movers don’t even understand which paper could be useful, let alone packing with care. Since the moment the men from Charter van lines arrived, they were very polite and friendly. Their work was very efficient and they wasted no time while packing and loading all my belongings. By the time the men had left with my belongings, I was sure that my valuables were safe in their hands. They really did deliver everything unbroken and undamaged. I still can’t believe how easy they made my move seem like. Luckily, there are still companies like these who don’t just pretend to care, they actually do!Move cost: $2800Start state: FloridaEnd state: Georgia
Martin Nelson2 months ago
Charter van lines gave me a nice crew of prompt movers who were highly dedicated towards the success of my move. I was able to settle in my new home within no time and embark on other more important business, thank you guys. From what Charter van lines did for me as I moved a long distance, there is hardly any better mover in the country. Everything about this company is splendid, from their quality of work to skills of their movers and their moving fees; Charter van lines is simply the best.Move cost: $2980Start state: FloridaEnd state: Georgia
William Moore2 months ago
Relocating during the Easter is a trauma in itself. Although I had been contacting the moving companies for months, no one could find me a vacant slot. My apartment was already rented out and if I couldn’t find a moving company, I would have become homeless. After calling so many companies, finally charter van lines called me back and gave me a very early morning slot. I’m not an early riser but I took the slot immediately. Their men arrived right on the scheduled time, 7:30 am. I hadn’t packed anything the night before. Anyways, the movers took on the job of packing literally everything. Thank god for these guys because I had too mean of a hangover to help them with anything at all. They finished with all the packing and loading quickly and I was very impressed with their quality of work. Two days later, my things turned up in perfect condition. I’m grateful to these guys beyond any words.Move cost: $2430Start state: FloridaEnd state: Kansas
Laura Smith2 months ago
If you are planning your move and are considering using Charter Van Lines, there are a few things you should know.
1. They are ONLY a brokerage company and are not the ones delivering your stuff.
2. They will give you a low quote to get your deposit and when you get your call to confirm your shipment the price will double. We were quoted 2200 for our move which included 35 boxes. We removed the boxes completely and our order still increased by 150 dollars. Why, because they did not record the measurements of the furniture correctly.
3. They assure us that our furniture would be there with in 5 -10 days. However when we called to see when it would be delivered after the 5 days were up, we were informed that they had 35 business days to deliver our stuff.
They say they are a 5 star company but they are not.
Do not use this company. You've been warned.Move cost: $2500Start state: MissouriEnd state: Florida
Craig Hernandez2 months ago
The companies I had hired in the past to move my things were not awful but they weren’t the most efficient either. Then I came across Charter van lines, which amazed me with their superb services. This last move was their absolute best. Nothing needed to be done by me. They know everything of mine probably better that I do. Relying on them makes me feel relieved. As a frequent mover, I feel safe having them in my contact list.Move cost: $2100Start state: FloridaEnd state: Georgia
Richard Bryant3 months ago
Charter van lines is a moving company worth hiring. This company sent over their movers on time and all the men were very energetic. They were very strong and it showed in the way they carried my heavy pieces of furniture. They were creative in packing and didn’t run out of packing materials. They have been very well trained and I could tell that given how professionally they behaved. They were done with my 3-bedroom house in just 2 hours. The delivery was made on time and all my stuffs were unharmed. I keep hearing people complaining about moving companies. I have no complaints though.Move cost: $2790Start state: FloridaEnd state: Connecticut
Junior Vallon3 months ago
I hired this company after I read their reviews. It was one of the biggest mistake of my life. The agent that took my quote his name was: Daniel, oh ... He is a very dishonest person. Lier and lier. He lies about the stuff and wanted me to pay more money when it's time to come to pickup my stuff. It took them for ever to bring my stuff. Boxes destroyed. I miss my bed frame. They don't respect customer. Please stay away of Charter Van line ok don't deal with them. Specially Daniel. Zero 🌟Move cost: $1890Start state: New YorkEnd state: Florida
Carlos Rodriguez3 months ago
I will never recommend their services to anyone. Not even my worst enemies. After all the headaches to cancel and losing out on $610.00 You have not made an enemy of me and others that witnessed all the aches and pains. I will make sure to destroy your business for its not legitimate.Move cost: $610Start state: FloridaEnd state: Arizona
Sean Wilson3 months ago
Charter van lines didn’t give me the lowest quote but they provided amazing value for the money I paid. I was well aware that the delivery might take a while since they had to cover a long way. But they delivered right on time. The credit really goes to the movers. They maintained the schedule throughout. Their packing skills were amazing and I was blown away by easily they carried everything. It really was a mighty effort by the boys. All my belongings were transported in great condition. They even unpacked everything and put them in place. This level of efficiency is so rare these days.Move cost: $1680Start state: GeorgiaEnd state: Georgia
Faith James3 months ago
While all my things arrive in tact the experience was horrible. I needed my stuff to arrive on a certain date and at no point did they tell us that it could take up to a week for my stuff to arrive PAST the date we had originally said I needed the stuff to arrive. Customer service representatives were mean and bitchy when I called to talk to them which I did several times during the whole process. While it was in the contact that we signed at no point in the process or during the numerous conversations did they mention that in some cases it could take UP TO 20 DAYS for my stuff to arrive due to the distance. I am not faulting them for what is in the contract but I would have been able to plan better if they had just been upfront at the beginning about that the time period I wanted was unreasonable. They left a lot of things unmentioned and then got mean and snippy when I asked about why these things where not mentioned beforehand. I would not use them again and I would suggest you don't either.Start state: North CarolinaEnd state: Ohio
Ernest Parker4 months ago
Having to leave your home where you grew up, feel in love and raised your kids is not easy. But when your employer of 35 years decides to lay you off suddenly, you really don’t have a choice. But at least there is a moving company who made sure I move the least painstakingly way. Charter van lines performed an excellent job at moving all my belongings. I'm saying that because many of my friends have had terrible experiences with other movers. As if the movers stopped caring about us just like the economy. At least I have all my belongings intact while I'm starting to make a new life. This moving company has taken very good care of us and our stuffs, that also at a very low price. I am forever grateful.Move cost: $2070Start state: GeorgiaEnd state: Florida
Miriam Magnuson4 months ago
We selected Charter Van lines bc it had reasonable reviews, but we had an absolutely terrible experience. I should note that the subcontractors they actually sent were ok, but Charter underquoted the job by over $3K and once the subcontractors showed up, they said they wouldn't take our things unless we paid more money. That is 50% over the quote. We had also paid for packing services over two days, however, they only packed on the first day and toldus we'd have to pay even more to get the rest of our things packed--so we ended up paying over $9K and had to spend a half day packing last minute.
Also, many of our things arrived damaged and a lot of our art wasn't packed as promised.
We reached out to Charter multiple times for explanations of the fees (they will NOT release your stuff to you unless you pay them the outstanding amount--so basically extortion), and to request payment for our damaged items (including one box that never arrived), and did not hear back from them. We also filed a claim with BBB to which Charter has not responded. Do not use them. We did a full inventory and then they claimed things like "heavier than anticipated." A terrible experience when you HAVE to move and can't research other options last minute. This was a very expensive lesson to learn.Move cost: $9300Start state: TexasEnd state: Maryland
Andrew Smith4 months ago
I have hired Charter van lines several times now and I can honestly say that they are very reliable. Many movers often complain that moving companies had lost their valuables. But this company is yet to lose any of my boxes. In fact, they do the job so efficiently that my belongings don’t even suffer the slightest of damage. The crews I worked with have always been friendly and helpful. Their customer service always checks up on me even after the move is completed. That really is a nice touch. One thing to note: even if the movers finish the work early, you have to pay them for the whole hour. I think that’s a small price to pay for the amazing job they do.Move cost: $1970Start state: FloridaEnd state: Kentucky
Johnny Wilson4 months ago
Charter van lines is a company that has a huge network, a large fleet and superbly efficient movers. I know this because I have hired them before. They were just as good, if not better, during my last move. They took all the information, cross referenced with my previous move and gave a very reasonable quote. The men who moved my stuffs charged by hour so they had to be quick; and they were. All my stuffs turned up at my new house right on schedule. I am so happy to be recommending them.Move cost: $1700Start state: FloridaEnd state: Alabama
Neil Floyd4 months ago
For the last two moves I have been hiring Charter van lines. All the people I have dealt with from this company have been very professional and active. I learned many things from them. They showed punctuality in every step of my moves. They are also more economical than others. The movers are very efficient. They packed our all stuffs properly. They have delivered my properties undamaged both times. I think I’m sticking to these guys for all my future moves.Move cost: $1900Start state: GeorgiaEnd state: Florida
Donald Jenkins5 months ago
I wonder why we all can’t get our dreams jobs at the cities we call home. Home will always be home but the big apple does provide me better opportunities in my professional field. The only consolation is that the things that remind me of home are still here with me, thanks to Charter van lines which immaculately transported all my things. They were very professional at their job and they really know how to do their job. I have never seen anyone packing things so perfectly, not even the packing lady at the gift shop. All that at such a good price!Move cost: $1800Start state: FloridaEnd state: Kentucky
Jordan Rowe5 months ago
I've never used a moving company before, and I am so unbelievably happy that we did! I requested a quote from Charter van lines and someone called me just a few minutes later. We scheduled our move and they called to confirm the day before. The two movers they sent were great - they arrived on time and got right to work. They were so nice and kind and took such great care of our things! They were also super-fast -- it would have taken us over a day to take care of everything they did in just over a few hours! Thank you so much for making our move the easiest and least stressful move I've ever had. Now I can rest easy in our new apartment tonight! I'm so incredibly grateful. If you're moving interstate, go with these guys!Move cost: $2310Start state: FloridaEnd state: Indiana
Alba Lopez5 months ago
Horrible Services from bigenning to 3 weeks later when we got our staff..some broken, and boxes falling apart after being in a warehouse in Chicago for 3 weeks....DO not recommend this company nor Househaulding.
Will never used them again. Very unhappyMove cost: $5Start state: IllinoisEnd state: Florida
Keyer Ganesp5 months ago
Very bad service and they charged more on the moving day. I have no other option and paid them. My wife was upset with their services. They delivered scratched sofa.Move cost: $1800Start state: ArkansasEnd state: Colorado
Karthik Gajula5 months ago
A cheating company, they give very low quote and take deposit.On moving day , driver wont agree even for what it is in the contract.They say some stupid reasons that sofa is heavy,boxes are not clean.
They will leave us and go and don't even refund the money.
I reserved it and later heard from my friend that its a cheating company,immediately I asked for cancellation but they didn't and on moving day they charged $983 extra.Move cost: $2300Start state: North CarolinaEnd state: Ohio
jags Mji6 months ago
This is a broker company, They have tie up with topratemoving.com.
Charter van lines is not responsible for any of your items damaged/missing. Even topratemoving.com also wont care about your words. I missed my bag which costs $3k with my valuable items. They brought a bag to me which was not belongs to me and when i refused to take that bag, they simply thrown that bag in trash near my building.Move cost: $5000Start state: IllinoisEnd state: Connecticut
Stephanie staton6 months ago
STAY AWAY! THEY ARE NOT A MOVING COMPANY/VAN LINES. THEY ARE BROKERS!
This is the type of company we all heard about on the news.
I was dumb enough to believe them when I went to a moving quite website, they called me. Didn't realize (stupid) the site sold my number to 50 companies.
Their quote for moving me from TX to MA was $4500. I gave them a $950 "deposit". A few days later, I found out they were a scam. Called to cancel, they refused to refund my money. I disputed with my bank. Bank ended up siding with them because of the contract even though they scammed me.
This company doesn't own not 1 moving truck much less a van/18 wheeler.
DON'T FALL FOR IT!!!Move cost: $4500Start state: TexasEnd state: Texas
James Hook6 months ago
Charter Van Lines underquoted my move by 30%, provided little documentation to justify the increased quote, and then I had 12/40 crushed boxes (due to stacking heavy items on top of light), water damaged cloth furniture (from a leaking trailer and torn heavy duty plastic wrap), and plenty of broken heavy duty plastic totes.
In a bright spot, Robert, the mover on the delivery, was an excellent and professional fellow who was level headed and did his due diligence for his company in documenting issues.
However, I would discourage others from using this van line due to everything - especially warehousing and trailer loading at warehousing - leading up until the delivery.Move cost: $3000Start state:End state:
Lisa Moreno7 months ago
Charter van lines helped me move to Oregon. It was difficult for me to find a trustworthy moving company, but after I did my research, they somehow stood out. They had plenty of positive reviews and testimonials so I called them immediately. They seemed professional and reliable during our first call, so I decided to go for them. To be honest, I was concerned if my valuable breakables would survive the trip. I was impressed when I realized that nothing was broken or lost throughout the process. They are the best movers I’ve ever met and I’ll be happy to move with them again!Move cost: $3200Start state:End state:
Heather Brown7 months ago
Charter van lines managed to accommodate my move although I had only a couple of weeks to move to Indiana for my new job. I got detailed instructions from the sales person so I knew exactly what to expect at any stage of the move.
I was referred to Charter van lines by my friend and according to his experience I knew they were an honest company I could trust with my belongings. The transition to a new state was an extremely demanding and stressful prospect and these amazing guys were a huge support. They managed to put my mind at ease with their professional and friendly approach.Move cost: $698Start state:End state:
Andrea Hartzach7 months ago
I was very impressed with Charter Van lines. I decided to hire this company on such short notice. Although I was nervous, they really fulfilled my needs as a customer. They didn't break anything! That was such a fear of mine. I have already recommended this company to a friend.
They did everything up to par and was able to help me reserve the elevators on my delivery apartment. The customer service is way better than most that I have dealt with.Move cost: $3420Start state:End state:
Andrew Heinzman8 months ago
Charter van lines inc helped me during my cross-country move from California to Jacksonville, FL. I had to move for my job and I didn’t have much time to organize everything. While I was researching moving companies, I noticed that Charter van lines stood out somehow. I went through their reviews which were mostly positive so I called them immediately. Their proactive approach and professionalism actually helped me decide. They were willing to handle everything on short notice and more importantly, I didn’t pay too much. A reasonable pricing combined with a quality service seems to be the best possible option when it comes to choosing a moving company.Move cost: $6000Start state:End state:
Max Denysov8 months ago
We used Charter van lines inc to move our family home to Calabasas, CA. I have to admit that researching moving companies was a painful and time-consuming experience. At some point the colleague of mine recommended Charter van lines. I called them immediately, our communication went smoothly and they answered right away all my questions and concerns. There was a slight issue with the truck, but they took care of it in no time. They took care of my items with the utmost care so I didn’t have to worry about anything. Eventually I paid exactly the same amount that was previously quoted.Move cost: $2650Start state:End state:
Kasey Carroll8 months ago
I’m so glad my friend referred me to Charter van lines. It turned out that hiring them was one of the best decisions ever. Great customer service and moving and packing skills make this company one of the greatest service providers I’ve ever dealt with. Everything was pretty straight-forward with them – transparent pricing, quality and timely service, great communication, friendly but professional approach.
Now all I can say is that I will recommend these guys with all my heart to all my coworkers, friends and relatives. I will use them again for sure if I have to move house again. They are definitely one of the best in the business.Move cost: $2000Start state:End state:
Lindsay Grystar8 months ago
Charter Van Lines is a moving broker who contracted another (awful) company for my move out of NYC. I was told one thing on the phone when booking the move, and when the movers showed up the entire opposite was true and they tried to charge me $1k more. Of course I when I emailed Luke, who scheduled my move, to tell him they need to understand how the moving companies they are contracting to ACTUALLY work and bill, I got no response. They'll say anything to get you to sign that contract and then it's all out the window. What a shame. Your deposit goes right to Charter for doing nothing and falling off the face of the earth, and then you pay another moving company on top of that. Just be aware!Move cost: $1800Start state:End state:
Kym Buchanan8 months ago
Charter van lines movers helped me wrap some of the fragile and sentimental items I wasn’t sure how to pack. They ensured a painless move and I’m really grateful for it. I had a terrible experience with another company during my previous move and I even considered moving everything by myself this time. Luckily, a colleague of mine recommended Charter van lines saying that they were a great help for his family. He actually convinced me to give them a chance and at this point I’m glad that I did that. In order to keep me as a customer they even offered a free furniture disassembling service. Best movers ever!Move cost: $2500Start state:End state:
Tla Tla9 months ago
I had a bad experience with Charter Van Lines, trust the user experiences on Yelp even if their company has an A+ rating on BBB. It's incorrect.
They do not disclose a lot of information during the quoting process which resulted in me sleeping on the floor for 3 weeks without my belonging and the actual movers (some company contracted out of another state) overcharging me $200 the day of delivery, incorrectly too, but didn't find out until after the movers left.
DO NOT TRUST THE DELIVERY DATE/WINDOW THEY TELL YOU:
The real delivery times per the Bill of Lading Contract for the contracted movers (not Charter Van Lines)
Bill of Lading Terms and Conditions--Carrier will attempt delivery within 10 (Ten) days for delivery within 500 miles, 14 (Fourteen) days for delivery within 501-1000 mils and up to 21 (Twenty-one) days for delivery within 1001-1500 miles and within 30 (Thirty) days for delivery over 1500 miles from the FIRST available delivery date requested.
Which means, say the first available delivery date is the next day, no matter what. I went without my belongings for 3 weeks in an empty house. Had to sleep on the floor and put my guests visiting (who were excited to stay in my new place) up in a hotel. The broker agent will not care about responding or helping you after they've made their deal.
A flight of stairs equals 10 steps, if you have a landing in between each floor then the moving company will count that as 2 sets of stairs. So when I told the agent I was on the 3rd floor, he didn't ask if there was a landing and when I negotiated the price down by the amount of additional floors. What they really did was deduct the $60 fee from their own brokerage profit and left the 1 flight of stairs so the movers ended up recharging me for the additional and more stairs than expected at delivery. The contracted movers threatened me into paying the additional fees: "Either pay me an extra $200 or I leave all your things outside on the ground"
I paid $2,600 just to wait for my furniture for 3 weeks. And had to go buy basic living items during that time. If it's going to cost you about that much to hire local movers at each location to load and unload, a U-Haul and 2-3 days driving time. I would suggest you just move your own things, you'll save on the heart and headache.Move cost: $2600Start state:End state:
Dimmie Nalson9 months ago
My husband and I used Charter Van Lines for our recent move to Boston. We decided to find our own moving company after reading some of the reviews of the movers his employer was willing to pay for. This company was great at communicating with us every step of the way. There was an issue with one of the drivers at the pickup site. He was rude and on his personal cell phone for the majority of the time he was at our house. We called and spoke to their customer service after the pickup was completed and they assured us this would be addressed as they do not tolerate this type of behavior. We later found out that mover was fired and they made sure the driver and the crew that arrived for delivery was A+. We did have a few items show up scratched which was easy to fix on our own so we did not file a claim for. I would rate them 4/5 stars.Move cost: $5400Start state:End state:
Hana Avramov9 months ago
I moved with Charter Van Lines and it seemed at first that they did a good job. I wasn’t involved in the process because I had other personal issues to deal with and I decided to trust them with my belongings. They took care of packing and transporting my belongings and they seemed totally trustworthy.
When I was unpacking I noticed some unfamiliar items that weren’t mine. What’s more, those items were damaged and my movers claimed they had nothing to do with it. It was an unpleasant situation for everyone involved and I don’t think I will recommend this company to anyone.Move cost: $3100Start state:End state:
Jade Gorziaman10 months ago
I had two weeks to set up a move since I waited until the last minute of my lease. The company got me set up and picked up within three days. Awesome. I have a small two-bedroom apartment. It was packed and loaded within two hours. The unfortunate part is that I am on the fourth floor. No close by elevators or stairs and the ‘easy’ access is a very long parking garage. It didn’t seem to faze the movers at all.Move cost: $5000Start state:End state: