They were pretty nice and helpful and offered me a good insurance. I was surprised about how careful they were, not even one piece suffered the slightest of damage. They were 100% available for me and delivered right on time. I’m happy with their service and recommend it.
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46 reviews for BULLS MOVING
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Beverly Harper20 hours agoMove cost: $4200Start state: WisconsinEnd state: California
Catriona Ewing2 days ago
Probably one of the worst customer services experiences I've ever had. I would not recommend them to my worst enemy. Not only did the movers arrive an ENTIRE day later than the original two day window scheduled, they repeatedly changed their estimated arrival time with little to no notice. On the day of my move, the movers loaded my belongings onto the truck and then presented me with a 'revised quote' which was significantly higher than the original quote I was provided (almost double), as well as multiple fees not included in the original estimate. I've always understood that the ultimate total may fluctuate, however the actual inventory they loaded was closely aligned, if not identical, with the inventory list I supplied to formulate the quote in the first place. To be presented with an astronomically higher price (after my belongings had already been loaded onto the truck, leaving me no other option but to proceed), is not only problematic from a business ethics perspective, but unbelievably deceptive.
The customer service rep I spoke with to get my original estimate, requested an input e.g., list of inventory and I trusted that he would then use that requested input to form a realistic estimate. At no point did he ever request the weight of any of these items. The input I provided was accurate - the list of inventory did not vary significantly (if at all) upon pickup, so for that reason I’m not quite sure why I was the one held accountable for the egregious estimating error made by their customer service rep, unless this was a concerted effort to mislead me into choosing their service by offering an inaccurate low estimate and executing a bait and switch maneuver once my belongings were already on the truck - raising the cost substantially and leaving me no other option except to proceed.
Once I received my belongings, several pieces of furniture were damaged (both broken & water damage) and several items were missing - including 2 table legs from my dining room table. To top things off, there were items that didn't even belong to me - including a box of highly sensitive documents from another individual. Overall, it was/has been an incredibly disappointing experience.Start state: IllinoisEnd state: South Carolina
Kristen Osborn4 days ago
I had a terrible experience working with this company and would not recommend them to anyone looking to book a move. The movers were late on the pickup day (scheduled to arrive between 9AM-12PM and didn’t arrive until 7PM,) and upon arrival I was notified that my actual cost of the move was going to cost significantly more than my original estimate and would include many additional fees that were not included in my original estimate.
The delivery of my belongings was also extremely delayed, and when I attempted to get updates on my delivery date I repeatedly received conflicting information, including being told that my goods would be loaded on a truck on a certain date and then the next day calling to confirm that they’d been loaded only to be told that they weren’t. This happened many times. This is not an exaggeration - I have documented evidence of my experience both in recorded phone calls and emails.
My goods were estimated to arrive on August 3rd and didn’t arrive until October 4th. When they did arrive, many pieces of my furniture were damaged and my coffee table was missing altogether, and I was also told that I would receive no further discount for the delay, despite being in breach of their contract and the fact that, since I was expecting my belongings two months prior and didn’t have my basic living essentials, experienced significant added expenses like buying an air mattress, new bedding, and clothing for the change of seasons. The emotional, physical, and financial discomfort I experienced as a result of Bull’s negligence can’t be overstated. It was a horrible experience.
I would recommend reading the fine print of your contract EXTREMELY carefully. The delivery date is an estimate and the company then has up to 30 business weekdays to deliver, but even after they are in breach of contract, there is no outlined penalty in the fine print for this and they will not give you any compensation for the inconvenience and will refuse to deliver your belongings unless you acknowledge your final balance and pay it in cash. They won’t even unlock the truck until you have handed over the full payment in cash.
I would also recommend looking at the following sites/documents and making sure you are super informed before entering into any agreements with Bull’s Moving, and looking through all of their past reviews because there were many red flags I wish I would have noted prior to giving them my money:
Federal Motor Trade Carrier Safety Administration:
Move Rescue: (lots of good info here for before during and after your move)
And this article from the BBB:
Moving is incredibly stressful during regular times, and during a pandemic it is even more stressful. I hired movers thinking I would be reducing the amount of turmoil I’d experience during my move, and as a result of my experience with Bull’s Moving I will never trust a moving company with my belongings again. I’d rather know where my stuff is at all times and coordinate the details, truck rentals, labor, etc. myself. I would have saved a whole lot of money and turmoil.Move cost: $2400Start state: IllinoisEnd state: Texas
Kimberly Mcdonald1 month ago
After checking out several moving companies I chose this one due to several reasons. First off, the big popular companies were way too expensive. Then I found the smaller companies had pickup and delivery times that were not convenient for me. But when I spoke to these guys I was given a better price and delivery window. They picked up on Tuesday and delivered the next day. Also they are a member of the BBB and have a clean record on the website.Move cost: $3000Start state: KansasEnd state: California
Dorothy Ellis1 month ago
I had a smooth move with these guys. First off the sales man sent me a quote quickly, he was nice on the phone and answered to all my questions. I liked that he treated me like a person and not like a sale. I called back again to make my reservation. I liked they made my requirements their priority and not the other way around. The crew came early the day of pickup and the foreman did a great job, he made sure nothing was damaged. Everything got to my new place in one piece. It was a nice job.Move cost: $2100Start state: TexasEnd state: Texas
Matthew Blackwell1 month ago
I was worried about moving because of my motorcycle. I needed to find a company that could move it and take it to my new home without a single scratch. I called 5 companies and one of those were these guys who guaranteed that nothing would happen to my bike and offered me good insurance. I decided to hire them and I don’t regret my decision. The day of pickup they came with a big crate to protect my bike. Their expertise was impressive. They also loaded the rest of my things and left. My bike and other items came to my new house safe and sound. I’m so grateful for that.Move cost: $3000Start state: ColoradoEnd state: West Virginia
Karen West1 month ago
Whenever I decide to move my main concern is my piano. I’m a musician and I have guitars, a drum set, a violin among other stuff. These are obviously fragile so I decided to go with these guys that came highly recommended. I was pleased to see my piano in my new home without a scratch. All of my other items were in good shape too. I have nothing but positive comments about this company.Move cost: $4000Start state: TexasEnd state: California
Daniel Rich1 month ago
This company helped us move our office. It contains a lot of fragile items and despite this they finished the move in just 5 hours. Everything went down smoothly and safely. This company is worth a try.Move cost: $2300Start state: LouisianaEnd state: Arkansas
Mary Hayes2 months ago
Great move with this company. They even helped me do a second pick up without any extra charges. I really like the companies that go that extra mile, and this is one of them. Thank you!Move cost: $3200Start state: MassachusettsEnd state: California
Diana Foster2 months ago
This has to be told to the word. They did a great job for me. They were extremely helpful loading my furniture and boxes. The foreman was always there for us making sure we knew what was going on with our things. After the truck left customer service kept us updated about the status of our things. The delivery was right on time and unloading was done with the a great attitude and care. I couldn’t have handled it by myself. I might be moving again in about a year and I would definitely hire these guys again.Move cost: $2400Start state: IowaEnd state: Delaware
Sophia Bryant2 months ago
We could not have chosen a better company. The movers were very kind and easy going. All our things were delivered in good shape. The movers came by for delivery a little earlier than expected but they were kind and waited for us to come. They placed all the things as we told them. All this is why I'm recommending this company.Move cost: $2800Start state: New HampshireEnd state: Maine
Brittany Butler2 months ago
They took great care of my things. They worked quickly to get everything done within schedule. They were everything I was hoping for.Move cost: $2300Start state: TennesseeEnd state: Arkansas
Eugene Booth2 months ago
Moving is one of the most stressful things I've ever done, but these people helped me a lot. First off I went online to get an idea of the cost of my move. I received countless responses to my online request but I found that this company was the best. It felt like I was talking to professionals. The salesman answered all my questions so professionally and told me about what to expect. I was so happy he was able to match the pickup and delivery dates I needed. Overall service, packing, loading and unloading was outstanding, they are pretty fast and reliable, I would recommend them undoubtedly.Move cost: $2500Start state: WyomingEnd state: Connecticut
Grace Coleman2 months ago
I got a call from one of their advisors who was friendly and reasonable. He sent me the quote later that day and I compared it to other moving companies that I previously checked and their price and insurance was the seemed a good deal to me. So I gave them a chance and I don’t regret it since they were so careful and got the whole move under control. All in all they did a wonderful job until the very end.Move cost: $3000Start state: UtahEnd state: California
Janice Wood2 months ago
I received outstanding service during the whole move. They were very polite and were willing to explain all of the details of my move. The movers were very quick, but at the same time so careful with my things. I'm sure they will be of great help for anyone.Move cost: $4000Start state: VirginiaEnd state: California
Billy Vicent2 months ago
I was not sure of using a moving company due to my bad experiences in the past but this company changed the old concept I had about moving. My advisor did an amazing job explaining me the whole process and the contract. He sent me a pretty good quote too. So I decided to move with them and I’m glad I made the best decision. The movers showed up on time either for pickup and delivery. In about 3 hours my whole house was wrapped, packed and loaded. Fast and reliable service at a good price.Move cost: $3100Start state: VermontEnd state: Arkansas
Jean James2 months ago
Moved about 2 months ago. First off service was outstanding!! I called my moving consultant all the time to change dates and other details and she was so helpful, never disrespectful or evasive. The crew was great too, they moved my entire house, packed and boxed my fragile items up and had me in my new home the next day!! I have moved 3 times before with other companies, and this by far was the best one.Move cost: $3600Start state: West VirginiaEnd state: California
Joyce Rogers2 months ago
I can say their service is one the best. They helped me out so much during my last move. I was busy because of my work but they came and carefully packed and loaded everything, they did it all for me. I appreciate they did not lose or break anything. Nice and trustworthy company!Move cost: $2300Start state: NebraskaEnd state: West Virginia
krishnan chittur2 months ago
These movers (legal name is Chicago Top Movers) got my stuff from Alabama July 13 2020 - and as of today, I have no idea when they will deliver. They were contracted by a broker company out of Ft Lauderdale. I have called several times and left messages and no one has returned my call or email - to let me know what the status is.
All I am looking for is some realistic estimate of when my household items will be delivered. If someone will call or email me it would help. The move was distressing enough and now not knowing where my things are or when it will be delivered is more troubling - and I am just looking for someone from the company to contact me - and deliver my items.Move cost: $12200Start state: AlabamaEnd state: Utah
krishnan chittur2 months ago
Well - it looks like SOMEONE is monitoring these boards - Has anyone has had luck with this company? I am still waiting for my stuff to be delivered - Got a call back once - and reply to an email - but nothing concrete as a possible day for delivery. Does anyone else on these boards have specific ideas they can post/help with -? ALL I am looking for is to have my items delivered.Start state:End state:
krishnan chittur2 months ago
Update - Today is August 31, 2020 - and a truck came and delivered - a few items are missing, some damaged - I have to do a detailed inventory/look up and will check - apparently the items were unloaded onto a warehouse - and then reloaded onto another truck for delivery.Start state:End state:
Melissa Lewis3 months ago
Somebody recommended this company for my move and I shared this with a friend of mine and he confirmed these are reputable guys. I called one of their sales representatives. This guy was polite and willing to answer all of my questions and I like to ask so many questions. On the move day the guys showed up 30 min later but the supervisor personally apologized for the inconvenience and compromised to move quickly. From that point on they were so quick and careful. Also the delivery was just as promised. For they are trustworthy I recommend them.Move cost: $4000Start state: MassachusettsEnd state: Arkansas
David Burnett3 months ago
This was our first time using these amazing movers I was extremely impressed about their service. These guys were really helpful and made my move much easier. I was skeptic in using a moving company due to bad experiences I had in the past, but this one broke those hang-ups and now I feel confident in hiring them again.Move cost: $3800Start state: South CarolinaEnd state: California
Mary Vang3 months ago
The representative and crew made my move smoothly and without issues. I was pleased about their great care. They were so careful when loading and unloading. Their punctuality was one of the aspects that I liked the most. Very reputable company.Move cost: $2600Start state: WyomingEnd state: Connecticut
Philip Bridges3 months ago
I knew my move was not going to be an easy one since we owned a big house and a lot of fragile things and ome of those things are large and expensive. I told the guys to be very careful and they paid attention to my instructions attentively. They were so careful that I could not do it any better. I recommend them.Move cost: $4000Start state: West VirginiaEnd state: Arkansas
Mark Rivas3 months ago
Frauds and thieves. They will damage your belongings, open boxes and go through your items. Most of your items will be damaged. They use fake names, don't answer the phone, and may hold your items hostage for more money. They are terrible at their jobs and very unprofessional. DO NOT USE THIS COMPANY. You will regret it. They are in violation of Dept of Transportation and Federal Trade Commission laws. Several customers have had to call the police, involve lawyers, and report their activities to federal authorities.Move cost: $3200Start state: IllinoisEnd state: Virginia
Austin Bowers3 months ago
I m grateful for their service. All my stuff got to my new house safe and sound. The crew that delivered my stuff called me 2 hours before arrival and they showed up right in time. I m satisfied in general and I m happy for being their customer.Move cost: $4100Start state: West VirginiaEnd state: Oklahoma
Emily Hernandez3 months ago
This company will quote you one price and double the amount when they pick up your stuff, and you literally have no other choice but to pay. They will give you a hard time about using a credit card because they want to take your cash and run. They will show you a contract online with the first quote, and when you try to email it to yourself, it will disappear. After they take your stuff, they will keep it for a very long time. Never delivering it on the day they say they will (because they have 21 days from the scheduled date to deliver, but they don't communicate with you the entire time). They will NEVER pick up the phone. You will have to try several different phone numbers with various area codes to try and trick them into answering the phone. I left them a horrible review on Facebook and only then did they finally communicate with us. Last week they threatened that they would hold the items hostage until the review was taken down. I took the review down, but put one back up when the "customer service agent" we spoke to had their phone number disconnected. They have 0 days as of today to deliver without it being a violation of DOT standards. We did contact the police and made a police report regarding this whole situation. Apparently we aren't the only ones who have done this. If you value your time, money or possessions, please use another company.Move cost: $3200Start state: IllinoisEnd state: California
Ryan Anthony3 months ago
Bulls Moving is a “rogue” moving company that attempts to defraud customers by providing on-line estimates without in-person inspection of goods, withholding contracts upon loading, failure to provide bills of lading to customers, as well as not providing inventory of goods at loading – many of their practices are in violation of Department of Transportation Federal Motor Carrier Safety Administration regulations, as well as laws governed by the Federal Trade Commission (more on these actions below).
Bulls Moving is one of several companies registered in Illinois under Chicago Top Movers, Inc. and registered to Gagik Hovhanisyan (also, Hovhannisyan), and run by his son, Rafael Ohanesyan (also, Okanesyan). From July 2019 to July 2020, the company has changed their name four times – they have operated as Chicago Top Movers, Bulls Moving, Platinum Moving and Storage, and Allianz Van Lines (inactive). Previously, they also operated under the names A1 Moving and Spark Moving and Storage (dissolved January 2020). Operating authority for several of the ‘companies’ has been involuntarily revoked by the FMCSA. Several recent contracts with the company were entered during a period where the company DID NOT HAVE FEDERAL AUTHORITY TO OPERATE. The websites for these companies are templates created in 2020, and the sites are registered to a company created by Rafael Ohanesyan called SIMPLE SAVE, LLC in Brooklyn, NY.
Bulls Moving Information
US DOT Licence #: 3312217
Address: 3909 Grove Ave, Gurnee, IL 60031
Owner/Operator: Rafael Ohanesyan
Phone #: 616-777-7770
During 2019, Bulls Moving received 3 federal complaints, and in 2020, the number of complaints has climbed to 7. There are two complaints of deceptive business practices, five pickup and delivery complaints, four hostage complaints, and five instances of shipment documents and estimates/charges complaints.
Most of the telephone numbers and answering services are rerouted and hidden behind the veil of VOIP service Bandwidth.Com.
The company “employees” operate using fake names – sales agents will pass you from one person to another, then they will stop communicating. Their “customer service” department is also fake, and you never know who you’re dealing with. The company’s MO is to show up late to load your furniture, usually in a Penske rental truck, and have you sign their contract. The contract will likely NOT have a revised estimate based on inspection. Instead, they may increase the price of the move on the spot, and charge high prices for boxes/shipping supplies. They may not provide a Bill of Lading OR a signed inventory upon loading, which is in violation of federal FMCSA regulations. They will also leave the Valuation page blank, which upon certain damage to your goods, affects how you can file a claim with the company. In addition, they will leave their portions of the contract unsigned, and attempt to sign them upon delivery…if you get your items. All of the contractual manipulations may add up to contract fraud.
Once you turn over your belongings to the company, they will hold them as long as they can. After 30 days, they may attempt to charge warehouse fees. They are very difficult to get in touch with once they pick up your belongings, and will screen your calls or simply not answer. They will promise week after week that they’re working on the delivery, promise loading and delivery dates, and then go silent. They pay their moving foremen around 8% of the total move price, so the “representatives” you’re dealing with are trying to increase the price as much as possible to earn their commission. And the drivers are paid about $150-$250.
Upon delivery, they will demand cash and contract signatures before unloading. In many cases, they will open most if not all of the boxes before delivery, untape them, go through belongings (including clothes) and then retape the boxes. Electronics will likely be broken; furniture unusable. The company may hold your furniture hostage, or threaten to reroute the shipment, if you do not agree to their deceptive practices.
Their business practices may fall under the legal category of negligence, and in many cases times, gross negligence, which is defined as a “conscious and voluntary disregard of the need to use reasonable care, which is likely to cause foreseeable grave injury or harm to persons, property, or both.”
Bulls Moving, and the other associated companies, are committing a crime under Federal Trade Commission 15 U.S. Code § 45 by paying for fake 5-star reviews on Yelp and other moving websites – the company has posted publicly advertising payment for reviews. The FTC has the power to stop and penalize parties “using unfair or deceptive acts or practices in or affecting commerce.” The company is likely in violation of the Consumer Review Fairness Act by strong-arming customers into not leaving negative reviews.
Report any fraudulent activity to the corresponding federal authorities.Move cost: $3200Start state: IllinoisEnd state: Illinois
Brittany Valenzuela4 months ago
I've moved with this company twice. This time I used their storage service which monthly cost is pretty cheap. They took their time to move everything preventing the items to get broken or damaged. The movers were kind and respectful, they packed and wrapped everything. I did not have any damaged items not even the ones that were on storage.Move cost: $4000Start state: MississippiEnd state: California
Tyler Garner4 months ago
I live with my 80 year old mom who's on a wheelchair. These guys helped me to get her downstairs and into my car, this was really helpful and made my move much easier. My stuff got to final destination in good shape, everything was perfect. I would not be able to do it better.Move cost: $4000Start state: UtahEnd state: California
Carolyn Wilder5 months ago
Our rep was extremely courteous and willing to clarify all our doubts and made sure all our questions were answered. Excellent organization, they always stuck to the plan and handled everything carefully.Move cost: $3800Start state: WisconsinEnd state: Oklahoma
Greogry Salazar5 months ago
I have used many times this company and they always have been a charm. Movers were fast, clean and friendly, always paid attention to my instructions joyfully and even gave me a couple helpful advises on how to handle things. It’s evident they have wide expertise. I will definitely use them again.Move cost: $4000Start state: IllinoisEnd state: Missouri
Katherine Benjamin5 months ago
It was my first time moving by myself and I was concerned about finding honest and capable movers. Despite my lack of expertise I was billed what was quoted initially and price was quite fair. Also the crew was able to disassemble and reassemble two large furniture pieces quickly and without hassle. These guys are really trustworthy.Move cost: $4000Start state: NevadaEnd state: D.C.
Nicholas Sharp5 months ago
It was very cold the day of the move which makes it harder for movers to work, however they loaded and unloaded according to their plan and were so careful and nice to us all the time. It’s great to find people that really love what they do. I will recommend these guys for sure.Move cost: $4000Start state: IllinoisEnd state: Indiana
Helen Joyner5 months ago
This company came highly recommended to me and they definitely fulfilled all expectations I had. Nice people with great attitude came right on time and went straight to work. The crew carefully loaded my furniture. I will call them again for sure.Move cost: $4100Start state: ConnecticutEnd state: Missouri
Michelle Rosario5 months ago
I liked their honesty and professionalism. My old dining table got damaged during the move, I noticed it was damaged when unloading it, thus I told Rob and he agreed to repair it since movers were responsible for that. They took the table to fix it and then returned it as promised. I really appreciated their honesty and compliance.Move cost: $4000Start state: New YorkEnd state: Colorado
Joshua Ball5 months ago
The building’s elevator was available only until 6 so I asked these guys to be punctual. I’m happy they were right on time, even movers were so efficient that they ended up loading faster than expected and saved me issues with the building’s administration.Move cost: $4000Start state: KentuckyEnd state: Maryland
Margaret Mcneil5 months ago
I hired these guys for the first time and I confess that I was skeptical, however from the very first phone call my rep was friendly and reasonable. The crew showed up on time and again they were nice and organized. I liked their smiling faces and kindness the whole time, even when carrying heavy furniture. I feel like moving again with them.Move cost: $4000Start state: FloridaEnd state: California
Daniel Love5 months ago
I appreciate the services, courtesy, professionalism, and fair rate I got from them. They went even beyond my expectations when packing and handling all things. Definitely recommend. Thank you.Move cost: $4100Start state: D.C.End state: Hawaii
Linda Cabrera5 months ago
These guys exceeded my expectations. First off, our sales representative assessed our move. He asked precise questions that we hadn’t thought of and helped us to have an accurate quote. I recommend their packaging solutions, they’re pretty careful handling all kinds of stuff. I was with the crew the whole time and they handle everything as fragile. I was just impressed with their service.Move cost: $4000Start state: MarylandEnd state: Colorado
David Vaughn5 months ago
We couldn’t be happier with this company's service. We move fairly often and this was by far the cheapest and most organized move. Workers were pretty careful with all our items and their attitude was always friendly and helpful. Would definitely recommend.Move cost: $4200Start state: MaineEnd state: California
Lori Salas5 months ago
Unfortunately, we have had to move 3 times in less than 5 years. Each time we have used these guys. The first time we were so delighted with their service that we used them again and again they always do such an amazing job. Our representative understands the stress of moving and he always do the needful to make us feel at ease. So moving so many times with them has given me confidence to say that these guys will take good care of my move.Move cost: $4200Start state: MissouriEnd state: California
Bobby Rhodes5 months ago
Our rep was responsive, helpful and organized. The crew was unbelievable, they did such a nice job. I feel completely satisfied since they took great care of all our belongings, including our expensive glassware. The guy was pretty reasonable to deal with. I’m happy with their service and would use them again.Move cost: $4200Start state: MaineEnd state: California
Gabriel Lucas5 months ago
They made my move on time and on budget. The crew was incredibly punctual and committed with their job. This company turned what could be a stressful move into a smooth and nice experience. Delivery time was even better than promised and that’s something that I appreciate a lot. Thank you guys for making my move easier.Move cost: $4200Start state: MinnesotaEnd state: Colorado
Denise Donaldson5 months ago
I made a great deal with this company. Their service was fast and effective, they even made the loading and unloading in less time than expected. They supplied packaging even for our mattress and wardrobe, that was awesome. The crew worked solid till the move was done. They are definitely worth it, give them a try!Move cost: $4000Start state: MaineEnd state: Kansas
Jose Hoffman5 months ago
These guys will always be my number 1 moving company. They were always reasonable and respectful. I called around several moving companies and they were the most reasonable one. Service was excellent and everything went smoothly. I would move again with them.Move cost: $3900Start state: MichiganEnd state: California
Emma Rivas6 months ago
They responded quickly to my call, sent me a quote shortly and explained me the whole process making sure I had no questions. The truck arrived on time and they handled everything like professionals. I wouldn’t have done it better. A pleasure to find people who love their work and company.Move cost: $4000Start state: New YorkEnd state: Minnesota