Both Coast Logistics

DO NOT HIRE THIS COMPANY!! I should have heeded the warnings about this company that were available online so please, listen to us now. This company is a logistics company. By definition, "logistics" means coordination of complex detail of operation. This company from my experience CLEARLY failed to function as the logistical center of my move. At first, it seemed promising to work with this company. I spoke with sales representative who promised me a great move at a reasonable price. But that is a bait and switch. They hired out a moving company (to be named in a later post) who, to say the least, was non-communicative. I called BOTH COAST on a few different occasions to find out the status and the update of the move of my family's belongings to the new home. Each time, I was assured by representative that I worked with through the duration that he would get a hold of the moving company to find out what was happening on their end. No return phone calls from Oscar or BOTH COAST on this matter. About one-month to a month-and-a half of making these phone calls to both the hired moving company and the representative at BOTH COAST... nothing. Then, on a weekday morning I hear the ominous sound of a moving truck backing up outside of my townhome....at 5:30 am. I had not one bit of a heads up that the truck was coming to disturb myself and my neighbors at such an early time in the morning. Needless to say my neighbors were none to happy. Upon their arrival at an UNGODLY time of day, the movers were charging me MUCH more than I expected to be charged based on the space in the truck that I was quoted. I had no choice but to pay what was demanded in order to retrieve my elderly mother's belongings from the truck. During the time the movers were unpacking my things, I watched them start to open an unfamiliar package. It was a TV that I did not own. I told the foreman that it wasn't our TV and he, for some reason, tried to challenge me on that. He said "What do you mean?". Then went out to get the invoice of things to be delivered, trying to show that I was wrong. I was not. Why would I turn away a 60" TV ? Also, as we finally got unpacked I have realized that we are missing some items and would assume that it got misplaced by this company. I addressed this with the representative at BOTH COAST LOGISTICS about the move and he became very defensive. Very poor customer service. He did not want to take responsibility of the actions of the moving company that they hired out. Yet, they are supposed to be the logistical company, so how is their professionalism, or lack thereof, not a concern of the company's? In conclusion, just don't do it. Make certain to honor the consumer reviews that you see prior to hiring any such moving and/or logistical company.

I don’t know where to begin, this company is a fraud. They claim to be a moving company but all they do is take money from their customers without providing any service. Any 5 star review before or after mine is fabricated. I called just now and the customer representative on the line says they are a different company. Ridiculous! If you are planning to move just know you will lose money, valuables and time using this company. Beware!!! P.S. Do not go with City Moving as well. They are answering the phones for Both Coast Logistics. They claim to be a different company but they share the same clients. Obviously they are part of the scam!

I have been trying to get a hold of this company for the past 6 days since they were the ones that contracted my move out. Nothing, not even a phone call or email to update me on what's happening since my deliver spread started. They have no empathy for people moving at all, just tell you well you signed this contract.

All I can say is that selecting Both Coast for my move was one of the best decisions. They've been tremendous. Everything about the experience has been fantastic. Will definitely use Both Coast's service again if I ever have to move across the country again.

Declan and his team were fantastic! Very quick, efficient, and a hard-working crew. We've worked with multiple moving companies, and this was by far the best! I recommend this company to all those nervous about choosing the right company.