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    18 reviews for Axis Van Lines

    Your trust is our top concern, so businesses can't pay to alter or remove their reviews.

    • Robin Ward
      5 18 hours ago

      Best move yet. They were so helpful and made the transition smooth and uncomplicated. I really appreciate all the tips and working with the little things. They were on time, worked quickly, and went above and beyond what I expected. Thank you for everything!

      Move cost: $2548
    • Alec Helm
      5 19 hours ago

      I pretty much never leave reviews but they were great. They were extremely helpful and responsive in the lead up to the move, helping to answer zillions of questions (seriously, at one point I sent a numbered list of 8 questions). Move day itself was seamless. They arrived about 10 minutes early, packed everything up very carefully and extremely quickly, and moved me into my new place with no issues.

      Move cost: $2600
    • Annu Walia
      5 2 days ago

      Axis Van Lines is a company that really cares for you and your belongings. Their movers were so careful while handling my valuables while relocating them. Nothing was overlooked by these men. They used enough packing materials to make sure that my belongings would travel safely. They were done with the job so quickly. The same job has taken other movers all day long. It’s crazy how fast and thorough these guys were. I took an inventory when they delivered everything. I realized that nothing was missing and there was not even a dent on anything. It really was the perfect relocation.

      Move cost: $2563
    • Russell Smith
      5 3 days ago

      These guys were the best! They were on time, professional and very efficient. They had everything loaded up in no time and had it delivered to the new home in just a few hours! I was dreading moving day as I was expecting it to last hours and all weekend, but not with these guys. They were excellent and I would definitely use them for all my future moving services. Thank you so much!

      Move cost: $2500
    • Joseph Hall
      5 4 days ago

      Amazing service! I cannot recommend them enough. We had a complicated schedule that required a couple of different stops with loading and unloading at each place, and everything went flawlessly. Moving team were professional and SO efficient. I would wholeheartedly recommend axis van lines for anyone looking for a reliable team for a great value.

      Move cost: $2900
    • Brandon Cissell
      5 6 days ago

      Our crew was a bit earlier (just like the email says about the possibility of coming earlier) and so we tried to make it happen and it all worked out.

      Move cost: $2600
    • Shawn Holloway
      5 7 days ago

      If you're looking for a moving company that's fast, reliable and professional, look no further. I was very nervous to pick a moving company for my recent move, because I have a lot of furniture and many of my pieces are very valuable. axis van lines took great care of all of my items and made me feel like they truly cared and wanted to give me a great experience. I would recommend them to anyone for any type of move!

      Move cost: $2900
    • Hannah Prieto
      5 1 week ago

      I hired Axis Van Lines to move my old small house. I already relocated my house once more. So I had a little bit experience of working with these types of moving companies. This company was just different from them. They were really good at their work. They finished their moving before time. I will rate them nine out of ten. The movers were time efficient and hard working too. I was impressed with their service.

      Move cost: $2547
    • William Cooper
      5 1 week ago

      Axis Van Lines helped me to move my apartment in just a few short hours. Literally don't know what I would have done without them since I was short on boxes and unsure of how to move the living room furniture. Thankfully they were able to wrap up everything and unpack it for me. I am so grateful to these guys. They did an incredible job for me with a low-ended price.

      Move cost: $2258
    • Mary Shumate
      5 2 weeks ago

      Just moved my daughter from one apartment in the city to another with a final stop at my home in the suburbs. The guys that moved us were professional and efficient. I will definitely use them again for the next move. I highly recommend them.

      Move cost: $3600
    • Mary Garcia
      5 3 weeks ago

      The crew was very professional each man introduced themself and shook my hand when they first arrived. Everything that they would be doing was explained to me, and I was given the opportunity to ask any questions that I had. The men were very careful with all my belongings treating them as if they were packing their own items, they worked fast and diligently. If anyone is looking for a moving company I would highly recommend Axis Van Lines.

      Move cost: $2356
    • Terra Hyde
      5 3 weeks ago

      By far the best moving experience I've had. The team was quick, but very careful with all our stuff. Not a single piece was damaged. They even went above and beyond helping set up the new mount on the back of the TV. Highly recommend.

      Move cost: $4000
    • William Anthony
      5 3 weeks ago

      We recently needed a VERY heavy hospital bed moved. The four person crew they sent were very polite and even waited for us to get my daughter out of bed. They moved the bed quickly and safely, we were impressed with the entire process and would definently not only use them again but highly recommend Axis Van Lines. Thank you!

      Move cost: $3256
    • Nathan Madson
      2 1 month ago

      On 9/23/20, I contacted Ben Curtiss with Axis Van Lines to get a quote for a move from Brooklyn, NY, to Woodbury, MN. On that call, I listed all of the things that we would be bringing with us so that Ben could get us what he said would be a final price. He emailed me a contract and indicated over the phone and in the email that the price ($3,303.26) was fixed and would not change. He promised me on the phone that my possessions would be the only things on the truck and that it would take only 2.5-3 days for my possessions to arrive. He said that our move day (10/19/20) was guaranteed. I signed the contract and paid a deposit of $1099.60 based on those promises. Several days later, I received a call from Kristen in customer service. At that point, I learned that there was need of a backup day, but not knowing this I had booked a flight for 10/20/20. Kristen told me that she would make my backup day be 10/18, the day before my scheduled pickup day. On 10/9/20, I received a text message from Axis Van Lines saying that my primary pickup day was now 10/18/20 and my backup day was 10/19/20. I called customer service and spoke with Dianne, who told me that a backup day could only be the day after a primary pickup day, so I would have to have my primary pickup day be Sunday, 10/18/20. It was at this point that I found out my things would NOT be the only possession on a truck and that the moving time would take between 7 and 21 days and that the price we were told by Ben was not fixed, but would change based on the actual cubic feet of our move. When I said that was not the agreement I had made with Ben, I was told that Ben was fired for lying to his clients. This was the first I was being told about this, 16 days after I had booked my move with him and only because I had reached out, not Axis checking with me to make sure that I had the correct information. At this point, it was too late to withdraw from my contract with Axis, request a refund of my deposit, and book a new moving company. On 10/12/20, I was called by a quality assurance representative who went over my inventory list again and raised the price to $4,609.30, a $1,306.04 increase. He also charged me a new deposit fee of $281.84. On 10/16, I received a call from Potential Van Lines, the actual movers that Axis Van Lines had subcontracted out to, telling me that my possessions would be packed and moved on 10/19. When I told the dispatch person that I was supposed to have my things moved on Sunday, 10/18, as per Axis Van Lines (Dianne), she said that that was impossible and that Dianne knew that because Potential Van Lines is closed on Sundays. This meant that I and my spouse had to change our work schedules and moving plans three times before we received a final moving date. When the movers arrived on 10/19, the moving foreman raised the price to $6,627.44 (a $3,324.18 increase from the initial "fixed price" we were promised). I asked the foreman why the price had increased and he said that despite the inventory being accurate, that brokers like Axis would misquote cubic feet to get people to book with them, but that movers used the actual cost. My possessions were delivered on 10/24/20, but on 10/27/20 I reached out to Axis to ask for a partial refund do to their unscrupulous business practices. I spoke with Kristen in customer service, who relayed my information to her manager, Lee Powell, and was told I would hear from him by 10/28 in the morning. After I called back on 10/28 after not hearing from Lee, I received a call from someone identifying himself as Dave Lee from Genesis Resolution Solutions, an outside investigator who "monitored Axis Van Lines' chat" and brought moving companies to arbitration if they violated business practices. He collected my information and emailed me from a Gmail account with the sender name "Lee Powell" with a phone number that was one digit off from Axis Van Lines' customer service. The email warned against making any public complaints.

      Axis Van Lines has repeatedly lied about the services they would provide and the prices at which they would provide them. When I attempted to resolve my issues with them and request a partial refund, I was sent an intimidating email from the business manager posing as someone meant to work on the customers' behalf. When I have since attempted to re-contact anyone higher up than the customer service representatives who answer Axis' phones, I am told that they can only relay my message to Lee and that he will have to call me back. I want a refund of the $3,324.18 increase in services above the originally quoted price and an apology for their bad behavior.

      Move cost: $6627
    • Stephen Cole
      5 3 months ago

      The movers were very helpful and courteous. They made this move so easy for me. It really takes the stress out of moving. I will definitely call again when I move.

      Move cost: $2600
    • Jonathan Hamilton
      5 3 months ago

      The movers were fantastic. They were prompt, processional and fast. They did not waste time stalling or took too many breaks. This is one on the best moving companies I have experienced. Great job Axis van lines!!!

      Move cost: $3900
    • Piers MacLeod
      5 3 months ago

      In the days efficiency is obsolete and making money is what everyone cares about, Axis Van Lines was a breath of fresh air. The movers arrived right on time to start moving our valuables. They took such great care of my belongings. I was so amazed at the level of professionalism and efficiency displayed by this company at every step of my relocation. I would like to recommend them everyone.

    • Colin Ogden
      5 3 months ago

      They were so polite and courteous the entire duration of the move. They were so quick and really could maneuver my extremely heavy, large pieces upstairs, around bends, and where they needed to go. When we got to our new house location they helped us rearrange our rooms for hours without any complaints. I would highly recommend Axis Van Lines and will use them again. Much appreciated!!

      Move cost: $3900

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