American Way Moving

The WORST move I've ever experienced...and I'm a veteran's wife who made several military moves so that says a lot. Go with the big boys for an interstate move. It may be more expensive but it will be worth the piece of mind. The estimate was hurried and way off. I was asked to list our "large" items, which I did, they estimated 100 medium boxes, and we also figured in a 10x15 storage unit as we were preparing our house to sell. They assured me that we would have the "whole semi" and if we needed more space we would have it. We received a "binding" estimate. After the estimate I remembered several large items & emailed to advise them. At that time I was told that we could make adjustments when they performed the pre-move checklist about a week out from our move. A week out we received an email with a listing to check "items often forgotten." Those were all the small items & that list was MUCH more thorough and would have been useful to have before getting the estimate. I emailed the list & scheduled a phone call to go over this list. Our price jumped by 1/2 only 1 week out from our move and too late to schedule anyone else. Oh, and this new scheduler had deleted the storage unit because it wasn't clear on the estimate that it was a storage unit. On moving day we realized that American Way is only a broker. Yes, it is hidden in the paperwork, but if you're not a mover some of those details are unclear and it was NOT explained on the phone. The scheduled movers showed up with a "semi" that was much too small. It was a large box truck, not a trailer, and only had enough room for our household good, not our storage unit. As we were mover across the country the next day we ended up having to give them a key to the storage unit so they could pick it up at a later date. OH, and the estimate was again too small. And our price went up another $4000+...and they want CASH, or a cashiers check. No credit cards accepted. They were there, we were closing on selling our house the next day....talk about having someone over a barrel. We were given an agreed upon AND VERIFIED delivery date. When delivery day arrived the truck showed up, but not the workers to unload the truck. We wasted 4+ hours waiting for them to find people (off Craigslist) to unload the truck. On top of all that, the movers who loaded the truck disassembled our futon, and the unloaders were unable to reassemble it. We were assured the movers who delivered the storage unit would be able to reassemble it. They could not. We advised them from the beginning of the process, that we had a couple items that needed special care. One of those items was a very detailed, very delicate, model of a ship my deceased father had built. American Way assured us it would be crated, and requested a photo of how it had been previously crated (which I provided from when we moved from Virginia to Texas with Mayflower and it arrived in perfect condition.) The day of the move I found the movers had not only left it on the floor to move a piece of furniture, it had been kicked & a piece broken. THEN, the "crate" was cardboard, which they stuffed with paper to "cushion" it. If I had seen it being packed I would have stopped them. I cannot express how broken-up it was when I unpacked it. There were several other items broken and/or damaged as well. On the phone American Way kept saying Mayflower (etc) are all so much more expensive. I think that was a selling pitch. I probably ended up paying the same amount with much worse results. If you choose this company you do so to your own peril

Avoid American Way Moving. What was promised as a “simple” move turned into a nightmare. Our quote jumped from $8.8K to nearly $20K with little explanation. We were told delivery would take 2–3 days—it ended up being nearly 2–3 weeks. Communication was poor, we had to deal with the carrier directly, and many of our items arrived damaged after being moved between trucks. Absolutely no accountability. I do not recommend this company.

We were referred to Americanway moving by one of my best friends from college. He explained that he moved two bedrooms a little over 1000 miles but that the truck a crew that came to pick him up. We’re absolutely five star professionals. So when we got ready to move our three bedroom to Idaho I reached out to Americanway moving I spoke with Chris, who took me through a FaceTime video walk-through of the house and the garage. We had the option of either packing our own small items or simply have an Americanway come in and do 100% of everything. So my wife opted for a full professional platinum packing service. The guy literally came in with every piece of packing material that there is I believe everything from TV boxes to mattress covers to dish packs to wardrobe boxes, floor, jam, protectors door, jam, protectors, and everybody was in uniform. They simply got all our stuff, protectively wrapped and loaded within about 4 1/2 hours the guys around the highway. It was supposed to be a 5 to 7 day delivery window and the guys were there in 4 1/2 days. I actually used a little less space than what I was on schedule for and it simply came off the remaining balance. There was no price adjustment no switch nothing like that at all. The only additional money that changed hands was the $300 tip for each of the guys on the crew and the driver. Americanway moving took a very, very stressful situation for me and my family and made it trouble free.

We utilized American way movers for our long distance move. We booked a 26 foot truck with crew. And we chose to use there Platinum packing service. Where they literally came in a did absolutely everything included. The guys were the real deal everyone was in uniform. And were polite and respectful. They literally packed up our 3 bedroom in 4 hours. They knocked it out of the park. Everything was dis assembled and protectively wrapped loaded and secured down . And they were on the road. No one even mentioned any additional money period. And we saved an extra $600 after loading. The guys arrived at delivery just as was discussed. They unloaded and re staged our whole new house. Everything went so well my wife and I tipped each guy $200. If your looking for a full service moving company American Way Moving is the company for you.

I've done a lot of moving in my day, and these guys are the best movers I've ever worked with. They treated my stuff like it was their own. This entire moving firm is full of monsters.