I signed a contract with Alliance Movers in early June for a cross-country moving that would take place starting August 8 with a 2-days window. I emphasized many times that I had a preferred delivery time around August 24. The sales representative told me although I didn't contract for guaranteed delivery, they would very likely accommodate my requirement because I booked early. Relying on this, I arranged my schedule in August.
On August 8, no one contacted me. I called Customer Service. It said it will check the status and get back to me soon. Till the end of that day, no one contacted me. On August 9, I called the Customer Service again. Like the previous day, it said it will get back to me after it checked the status with the truck driver. I waited until the afternoon when a dispatcher told me that the driver would come on August 10. On August 10, no one came. I called Customer Service. No one answered because it was a Saturday. I called the sales representative who fortunately transfered the working phonecall to her personal cellphone. A few hours later, the dispatcher called me saying that the driver can pick up my stuff on August 11. My travel plan was heavily interrupted by the unexpected and unexplained delay.
The delivery part is even more disappointing. In early August before the moving took place, I called to double-check whether my stuff can arrive in the destination around August 24. Customer Service said it marked my request on the system. When the driver and mover were here, I checked again and they told me the delivery can be made between August 24 and August 26. On August 20, I called Customer Service again to check the status who told me that my stuff would arrive around August 29. Later when I called again to ask a few details, another Customer Service staff told me that my stuff was still in the original region and would actually arrive 10 to 21 days starting August 24. I was surprised and wanted to know why there is such a change. The Customer Service staff impatiently told me that it was what I contracted for. But when I looked at the e-document I signed, it did not mention the 10-21 days of window. I told the staff that the information was misleading and I relied on the misrepresentation of the sales representative to believe that my stuff will arrive between August 24 and August 26. The Customer Service staff replied with a bad attitude that I signed the contract and that's it.
Today is August 28 and I still have no idea when my stuff will arrive. I feel I can't trust whatever they tell me. I will never work with this moving company again.
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8 reviews for Alliance Movers
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Yumeng Bian2 months ago
I signed a contract with Alliance Movers in early June for a cross-country moving that would take place starting August 8 with a 2-days window. I emphasized many times that I had a preferred delivery time around August 24. The sales representative told me although I didn't contract for guaranteed delivery, they would very likely accommodate my requirement because I booked early. Relying on this, I arranged my schedule in August.Move cost: $4000Start state: WashingtonEnd state: New York
Parahh Inddu5 months ago
Thank you Alliance Moving for hard work and helping us get to our new home fast and safe. It was a little scary in the beginning just making sure we didn’t miss anything but after we got it all on paper things really started to fly. We needed a full service move door to door. We had no time to pack or load anything and everybody in the company made this relocation go extremely well. We loved the fact you own trucks and worked with one person from start to finish. Moving made easy. Like it should be.Move cost: $10224Start state: GeorgiaEnd state: Iowa
Katie Dilmore5 months ago
That was amazing. It was something beyond my expectations. The best I expected from them were average moving services. When they came over to discharge their duties, therefore, I was surprised. They facilitate the whole relocation in such an organized way. They started by packing the smaller belongings before putting together and loading the larger ones. The entire experience was satisfactory and anything like that in the future will be highly appreciated. The least I can say is that I am grateful. Otherwise, I am still perplexed at the nature of moving services I was able to receive. It was so good and lovely. Being able to relocate in such a perfect way was something I did not expect. I now believe in your services more than ever before.Move cost: $9983Start state: TennesseeEnd state: Utah
Hillary Djume5 months ago
By far the easiest move I have ever been through. Let me first start by saying I have moved A LOT over the years. As a military , we literally moved every 2 years to different military bases around the country. This most recent move across town was my 11th as an adult. Alliance was by far the best moving company that I have come across! They charge by the hour, not the job.
We were asked to inventory our possessions to determine the size and amount of moving trucks needed. We had a 6,000 sq. ft. home and based on our inventory list, Jon determined that we would need two 26 ft. moving trucks. He was spot on!
A crew of four guys showed up to the house. After a quick walk through of the property, we noted the time and they went to work. Let me tell you, these guys don't mess around! They were quick and efficient, but careful and strategic. They were focused at their task, but always courteous and professional. It took them 6.5 hours to pack up two trucks, it took about 60 minutes of drive time to the new place (normally wouldn't take that long but we encountered construction traffic - of all times to be charged by the hour, but hey, it's part of the deal), & it took them about 4 hours to unload.
It's been almost two weeks since Alliance helped us move and we're still slowly getting settled into our new home, but I'd be remiss if I didn't give a final shout out to them to say thank you for such impeccable customer service! As often as I have moved in my lifetime, I'm sure we'll be using your services again in the near future!Move cost: $7238Start state: KentuckyEnd state: Colorado
Susan Crane9 months ago
Alliance movers handled my items very professionally and diligently. I took the time to research moving companies thoroughly as I was looking to cut moving costs. Their offer seemed very affordable, neither too high nor too low.
The truth is that what I expected was an average service, but I ended up being super satisfied with my move.
They managed to work with my tight schedule (and budget) and everything turned out better than expected. I will not hesitate to contact them if I have to move house again. They are the most reputable and trustworthy service providers I’ve ever met!Move cost: $3400Start state:End state:
Andrea Arnold9 months ago
Very disappointed with this company. After expecting high quality service and getting the worst service. Many of my items were missing damaged crushed boxes and broken . Filed a claim and still nothing. They won't even communicate. They got paid over $8,000.00
And left me with broken damaged furniture missing boxes and damaged items. I am sick that I chose them . I should have rented a truck and done it myself . I will NEVER TRUST ANOTHER MOVING COMPANY AGAIN. I tried to communicate with them but they dismiss me. They are not honest people . God is just.Start state:End state:
Martin King11 months ago
Only reason I'm writing this review is because the guys that came on pick up a really funny and definitely made the entire move for me. Not only were they Charming that they would definitely careful with my stuff as well. As a result out of all the moves that I have made from when I was a child until now, this was definitely by far the best one.Move cost: $6900Start state:End state:
Veera Sekar11 months ago
Last month I had the biggest move that I have ever made. I used Alliance movers and they did an excellent job with handling all of my stuff very carefully. I have a lot of China, as well as Crystal. Additionally, I have a ton of large furniture that they wrapped which was included in the price. The price that they did offer me was exceptionally good, especially compared to other companies that I spoke to. The whole move was a very easy process. It was definitely stressful, but they went out of their way to make me feel better about it. They did this by keeping me updated all of the time. I would definitely recommend them if you are looking for a company whose going to go out of their way for you.Move cost: $4300Start state:End state: