Zenith Moving Group LLC

The amount of work seemed intimidating before the move began. Once the team started, they divided the tasks in a logical way and kept making steady progress. Their organization prevented the day from becoming chaotic. We also appreciated their calm and respectful manner throughout the process. The move became far more manageable because of their effort.

⭐ 0 STAR — EXTREMELY DISAPPOINTING AND STRESSFUL MOVING EXPERIENCE** **DO NOT HIRE ZENITH MOVING GROUP OR EXPRESS MOVERS FROM NEW JERSEY.** I hired **Zenith Moving Group** to move my belongings from Maryland to North Carolina, and this was one of the worst customer service experiences I have ever had with a moving company. One of the biggest problems is that Zenith is a **moving broker**, meaning they arrange for another company to actually perform the move. In my case, Zenith hired **Express Movers from New Jersey**. Unfortunately, the problems that followed were extremely serious. My belongings were picked up by Express Movers on **August 2**. I expected my belongings to be delivered that day, but they were not delivered until **August 18**—more than three weeks after pickup and well beyond what I reasonably expected. What made the situation even worse was the **lack of communication**. I was not properly informed that my belongings would not arrive when expected. I was left waiting and trying to get answers while my belongings were somewhere sitting in a warehouse in NJ. For weeks, I had to sleep on the floor because I did not have my household belongings. I was also left wondering whether my belongings had been lost, damaged, or even stolen. The stress and anxiety this caused were completely unnecessary. Whenever I contacted the companies for information, the customer service I received was extremely disappointing. The representatives I dealt with from both Zenith and Express Movers were **rude, dismissive, and unwilling to provide the clear answers and assistance I needed**. Then came the delivery. The movers showed up at approximately **9:00 PM on August 18**, and I was **not properly notified that they were coming**. I only knew they were on their way because I happened to call them myself. The driver, **Maurice**, was extremely rude, disrespectful, obnoxious, and condescending during the delivery. Instead of having a professional and respectful interaction with a customer who had already been through weeks of stress, I was made to feel even more uncomfortable. To make matters worse, **several of my belongings were broken and/or missing** when my shipment arrived. Then, after everything I had already experienced, the driver attempted to add **additional charges to a bill that I had already paid**. When I refused to pay these additional charges, his demeanor became angry and aggressive. After paying a company to safely transport my belongings across state lines, I expected basic professionalism, communication, accountability, and respect for my property. Unfortunately, that was not my experience. This was not simply a minor inconvenience or a delayed delivery. I was without my belongings for weeks, received inadequate communication, had items damaged and/or missing, and then had to deal with an extremely unpleasant and confrontational delivery experience. **I would not recommend Zenith Moving Group or Express Movers from New Jersey to anyone.** If you are considering using either company, I strongly encourage you to do extensive research and read the reviews carefully before trusting them with your household belongings. **My experience was unacceptable from beginning to end. I would not use either company again.**

The amount of furniture initially looked overwhelming. Brian helped establish an efficient workflow that kept the crew productive. Zenith Moving Group made the entire process feel under control.

There was something reassuring about watching a crew work together without constant confusion. Each person seemed to understand their role, and the overall pace stayed consistent. Even the more demanding tasks were handled with confidence. Their professionalism showed without needing a lot of talk. GENUINELY impressive from start to finish!

Zenith Moving Group turned a packed moving day into a smooth experience. Robert kept the crew organized while every item was handled carefully. The service felt efficient, friendly, and genuinely well managed.