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US DOT:3953898
800-673-1135
[email protected]
http://www.goldengaterelo.com/
999 WATERSIDE DR STE 2525 NORFOLK, VA 23510
VERIFIED BUSINESS
Golden Gates Mission is to provide new standards of customer service, reliability, innovation, and professionalism in the moving industry. Thus earning the privileged trust, confidence, and reoccurring business of our clients, no matter how big or small the move is. We are a full service moving and storage company, has a crew of professional movers who work fast, efficiently and carefully treating each one of your items as if they were our own families. Golden Gate provides you with an over the top world class moving experience.
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Costly mistake hiring this company. Was lied to from the start, given verbal delivery dates but was told they were not guaranteed because he Steven didn't say "he Promised". Our load was picked up Jun13th with a first delivery date of Jun16th. It didn’t arrive until July8th even though Steven assured in writing that it would arrive sooner. My 1,000lb tool box was delivered to GA instead of MN with my load. I was told it would arrive in 7-10 days by Whitney. By July 31st, 25 phone calls with only 5 being returned I still wasn't been given any information on when the tool box will be delivered. Then Whitney told me that they were working on it and that it would be picked up later in the week(Aug 1st-4th)as well as a photo of my tool box and an address in GA of the house it had been delivered to. She said it would be shipped back to CA. I drove to CA to pick up the toolbox and bring it home myself. I arrived in CA and called Whitney on Mon, Aug. 7th and was told it still hadn’t been picked up yet with no other explanation. She then told me later the truck had mechanical issues. Aug14th, no phone call from Whitney as to when it will be picked up. I was told by GGR that I could hire another company to make the delivery and that I would be reimbursed. I spoke to Michael who instructed me to write an email addressed to [email protected] so the whole company would see and possibly get a response, it was ignored. I have been told by different employees of GGR. that I've been too understanding in this situation and I see that it is not benefiting me in any way as far as getting my property returned. Whitney gave me the contact information on their client who had the toolbox and I had to hire a second trucking company to pick up and deliver the tool box to my address, costing me an additional $1,000 on top of what I had already paid them. GGR denied my claim for all the damaged and missing items And denied offering to reimburse me for having to hire a second truck.
We greatly appreciate assistance in our shift, which was away from my city. The two workers were helpful, diligent, and cautious during the entire process and shared all their stories to make the atmosphere very jolly and pleasant.
I enjoyed collaborating with and his team. They had previously inquired as to our method of presentation and packaging. Much praise for and his team. Nothing was an issue, and everything was over in no time!
They were reliable and didn't charge too much. The movers were friendly, and my stuff was safe. The movers came right on time, and used siders to protect furniture corners. No dings or dents on my stuff—really impressive work!
I was stuck in a strike, and my flight was booked; these mover men saved my a** by packing and delivering my stuff safely on time.
