Moving Solutions

DO NOT USE Moving Solutions!! Where to begin? When I first talked to sales, I was told that you only pay for the cubic feet that you use, that they would adjust the cost if you were over/under the estimate. Packing day arrived on 4/29. The packer looked at what I had already packed and wouldn’t start packing or loading until she called the company to increase my cu ft and had my check in hand for the increase. I paid for packing, even though I had packed 80% of it myself. She only had to pack kitchen, books, and pictures and said she would not pack until I showed her my contract. Then she said the driver said I had reached my cu ft and refused to pack any more boxes AND refused to call the company to increase our cu ft again. The helper finally did load a few more boxes for us, but we had to make the difficult decision to leave some things behind, with friends having to step in and take care of these items for us since we were leaving for MI the same day. For the move from AZ to MI, I was told 5 to 15 days for my items to arrive. Over the next several weeks, well past the max 15 days we were told, I tried call the company (no exaggeration) 25 times!! Each time I was routed to an AI named “Ava” who constantly reassured me that someone would call me back between 9 and 5. I was only able to make contact with someone 7 times in the 7 weeks (!!) it took to receive my items. Once, when I actually talked to someone and asked why they weren’t calling me back, I was told they had nothing to say to me. Multiple times I inquired what my actual cubic footage was, only to be recited what I had purchased, not the actual. Six weeks into this ordeal, I was finally told that we would get 24-48 hours’ notice before items were delivered. This was imperative as we were waiting in a different state and would need the time to travel to our delivery site. Nope, we only got 18 hours’ notice to had to cancel appointments and rush to MI to receive the delivery. The driver finally arrived at 10pm on 6/22. He said he would be back at 7am to unload with two helpers, but didn’t arrive until 8:30am with NO helpers. The driver unloaded all of it by himself (and, seemingly the only person at this company that can do a good job!). To add insult to injury, when the portion of the container that contained our belongings was measured, the space was 300 cu ft LESS than I had paid for. I cannot put adequate words to the misinformation, unprofessionalism, lack of communication, and frustration that I experienced in working with this company. Not only did I overpay for the space used and wait three times longer than I was quoted for delivery, I had to leave some of my own personal items behind because of their incompetence. It made an already difficult move almost unbearable.

It is very interesting how all these reviews are so beautiful and no current is shown on the page. My experience is a nightmare. Mac Cather was very nice, while he made the arrangements for the pick up. After that he has not been able to answer a call. The day of the pick up, I found out that the ones picking up my belongings are people that I have a claim on, for a previous move. Of course I cancelled the pick up, and called to let Moving Solution know what was happening. The person that answered my situation was extremely rude. For customer service nothing can be done and I have to let these people take my things. Moving Solution is requesting $1,000.00 to reschedule the service. Customer Service let me know that Karl wont call me back, as the person that arranges the service. The company has my money ($1,561.32) and they want $1,000 more. How are you "The company that cares" when you don't care about what is going on? Don't you ever use this company for service.

I have used several professional moving companies in the past 10 years. Moving Solutions happens to be the best in my opinion where customer service and professionalism are concerned. From start to finish I felt extremely comfortable with the process. The moving crew and the foreman were very courteous and handled all my belongings with care. I was impressed with their packing skills. Customer Service in the office was also a delight to speak to, they were professional at all times and kept me in the loop as it related to any updates concerning the move. My stuff was delivered sooner than I expected with no damage. This was an out of state move from CA to CO. I will most definitely use their services again if needed and would certainly recommend Moving Solutions.

Great service from start to finish. My things were wrapped nicely and they all came back to me in the same condition as they left. They even moved my aquariums for my alligator farm! Hopefully I don’t have to make such a long move again, but if I do - I’m using these guys!

I had a great experience with this company. They were very professional and took great care of ny belongings. I would highly recommend them.