Happy Wheels Moving

Awful company!! They destroy your furniture and take no responsibility for it. I filled a BBB complaint and they have ignored it so now I'm putting negative reviews everywhere Ican. They broke my solid oak pedestal table, side rails for my kinh size bed, they were rude when I finally got my stuff delivered at the beach. Then expected a tip--they got nothing!!!

I paid $400.00 to guarantee a specific date and window of time. They were 3 hours late for the pickup. I showed the guys where the previous movers parked for my delivery 4 years ago, which was 63 ft from my home. This space was wide open, but they chose to park on the other side of the building and charged me $100 due to the distance. They charged me a $68 processing fee for using a credit card. This fee was eventually credited to my delivery fee. I asked the guys not to remove the legs to my antique table, which I use as a TV stand. They didn't listen to me and the legs were lost in the move and cannot be replaced. Now, the nightmare begins with the drop off. Please note that pictures and text messages from the delivery guy were sent to Rebecca with the Happy Wheels Moving Company's Customer Service DPT. She and I were in contact from the initial call to delivery until October 3rd when she told me there would be no compensation for me due to the horrible service I received. 9-21-22, I received a text from a man who said his name is Tony, he is my mover and will be staying with me on 9-23-22. This freaked me out, so I called the number and a man answered and said he was also Russian and was using a translation app. What he meant to say was that he would be in the area on the 23rd. He then told me he would reach out on the 22nd or 23rd with a delivery date. Tony also stated he would not take Zelle as payment, just cash and I needed large bills. Tony sent another text telling me he would arrive on Saturday morning 9-23-22. I took off work for that day, only to wake up to another text stating he was stuck in a rock slide outside of Portland. There was no rock slide in the entire state of Oregon. He did the same thing on the 24th. He said he would for sure arrive the morning of Monday, 9-25-22, which he did. I explained there should have been the $68 adjustment due to the overcharge of the processing fee at the pickup. He became agitated, folded his arms and said if I didn't have the amount on his paperwork, I wouldn't get my stuff. I showed him the messages from Rebecca, but he argued with me, took my phone from me and took a picture of Rebecca's text and sent it to his boss, only to find out that I was correct. Since the paperwork is about 20 pages thick, there was no visible verbiage on the top copy and Tony said we would review my inventory before he left, which never happened. When he finished unloading, he looked at me and said that he doesn't clean up after himself and that clean-up is my responsibility. He said you clean up! He left quite a bit of tape and plastic just thrown throughout my home and outside. Tony left without reviewing inventory, right away, I realized a box which included pictures of my grandparents and great grandparents was missing. I called him and he said, not his problem, his truck was empty, & said call customer service. Rebecca gave me the numbers that were associated with my move, and I determined that I was missing 10 boxes. I have insurance and there is liability payment, but I was treated with disrespect and anger by the mover and am very upset with the lack of customer support I received from Happy Wheels Moving. I will be sharing my experience and be contacting the BBB. I've moved over 20 times in my lifetime and this one by far was the worst one EVER. I truly believe that if I weren't a 55-year-old single woman, the delivery man may have been a bit more respectful, but he pulled the dominate man card and treated me like c*** from our first conversation until he just ran out on me without reviewing the inventory. When Rebecca sent her last text to me, it included a link to apply for the liability for the loss. No empathy, just a link and a note that Happy Wheels Moving would not be offering me any sort of restitution. She knows that I need a legible copy of my pick-up and delivery paperwork and mine are just colored sheets of paper. BEWARE of Happy Wheels Moving!

This move was a nightmare! The most unprofessional company I have ever dealt with. Did not bring big big enough truck. So I still have furniture in storage! Delivered our furniture from Foley, Alabama to Trinity, Alabama. The estimate was 3,800 which we paid deposit of 1,546 at booking with credit card. When they delivered furniture they wanted 4,522.53 cash only. It was 6:30 at night and banks were closed. Would not take credit card. Since we did not have cash they would not unload and took our furniture to Nashville. They unloaded our furniture in Nashville damaging 2 fridge, dining room table, buffet, couch, and broken items that had to be thrown away. They came back the following Saturday and had to have the cash before they started unloading. Dropped coffee table right in front of me and broke end of table. And acted like sorry. And the nightmare continue. There was 1 man and a boy. The boy was making the man do all the work. They were suppose to set up our furniture. The boy got mad and left the man there by his self. He came back a hour later and told me they weren’t suppose to set up my furniture. They left our dressers upside down. They had taken refrigerator doors off. Did not put them back on, etc. I know this was a scam that left us with damage items and even broke our facial board on porch! PLEASE DO NOT USE THIS SO CALLED COMPANY!

International Van Lines subcontracted my move from St. Louis to New Hampshire to Happy Wheels Moving in Charlotte, NC without notice. Happy Wheels showed up a day late at 5 pm to pack a 3 bedroom house with 2 employees who spoke Russian and 4 guys they hired off the street. They had inadequate packing materials, struggled to assemble packing boxes, boxed fragile items without padding and couldn't provide an inventory at the end of the pick up. Packing required a second day due to the incompetence of the team and 4 new day workers showed up on Day 2 with similar lack of skills. Day 2 didn't end until midnight because they ran out of space on the truck and had to unpack and reload. No one was in charge and my calls and texts to IVL and Happy Wheels went unanswered. Pick-up was on June 24 and delivery wasn't made until July 11. In the interim, Happy Wheels unloaded everything (again) to a non-temperature controlled storage unit and claimed for 10 days that they were doing a new inventory. The delivery was made with only 2 guys even though they promised there would be 4 and as a result, delivery required a second day. The delivery was a disaster! An antique side table was delivered with 2 legs snapped off, a drop leaf table had a broken leg, 2 mirrors had cracked frames, a console table was completed crushed and delivered as a pile of wood wrapped in a packing pad. Lamp shades were crushed, dented or torn due to unskilled packing. I have communicated with Happy Wheels customer service for the past 2 months and have received promises of a $500 credit for the inferior packing services but no check has been provided and they are no longer responding. It was all lip service. The charge for this move was over $15,000. I have also filed a complaint with the Better Business Bureau. Avoid Happy Wheels Moving at all costs. They are unprofessional, unskilled, uncaring and will make your move a nightmare!