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65 reviews for American Standard Moving & Storage Inc.

Your trust is our top concern, so businesses can't pay to alter or remove their reviews.

  • Cammie Lester
    5 2 weeks ago

    Very pleased with their movers! Have had two recent clients, I'm a home and office organizer, who have moved with the excellent services from American Standard Moving and Storage. It's extremely important to me that I can refer my clients to reliable and professional services and these guys certainly has risen to the occasion each time. Their customer rep Jacob led a lovely, careful and respectful team. They were universally very receptive to my client's requests and concerns. Looking forward to sending more clients their way! They make my job a lot easier and I cannot thank them enough.

    Move cost: $2100
  • Steven Small
    5 2 weeks ago

    American Standard Moving is one of the best movers . Brian and Vince provided the most professional, careful, considerate, and efficient movers I have ever used. We had a difficult move both in scope and emotion. They quickly adapted to our situation and handled everything like seasoned pros. We ended up under budget. Can't say enough good things about these two young men. Next time we need to move anything I plan to request them. Their process from booking through the entire move is exceptionally easy. Thank you very much American Standard!!

    Move cost: $3700
  • Dalilia Kellogg
    5 2 weeks ago

    Excellent service! Pleasure do deal with them from beginning until the end. They advertise all rates for all dates on the Website which was very easy for me to pick the date and knowing the rate ahead of time, with a little help over the phone it was easy to go over the inventory for the final numbers and get everything reserved, the movers worked hard and wrapped all my furniture with blankets free of charge without any damages and quick move! Great company! great Business. Would recommend American Standard for your move!

    Move cost: $5000
  • Jacki Cirello
    2 3 weeks ago

    Honestly this company made my move so much more stressful than it needed to be and I would NOT recommend them to anyone I know. I felt completely robbed because the price kept changing throughout the process for things they originally told me they wouldn’t charge me for, or they would show up at delivery asking for more money when it wasn’t what they said on the phone the night before. When they came for pick up they surprised me with a lot of details that were never told to me before such as I had to pack my glass kitchen table top myself?? And I was never told that when I told them what furniture I had. I have never had a long distance move before and if I ever do one again it will definitely not be with this company nor will I ever let anyone I know use this company.

    Move cost: $2400
  • Cierra Devour
    5 3 weeks ago

    I was worried and concerned due to the amount of call I was receiving but was satisfied with what American Standard Moving had to offer.

    It wasn’t the lowest price I had received so I decided to use them for the level of service and was not disappointed. They arrived within the window they gave me and the guys that showed up for American Standard were professionally and friendly.

    Loading was good and I didn’t finish completing the packing so they were able to pack my tv and mirrors which was additional and of course expected since they did explain those were extra from the start.

    The unloading went as expected as well. Everything arrived in one piece and delivered in a reasonable time as my move wasn’t that far.

    Overall I would say I am pleased with the services American Standard provided and I would recommend using them and save the hassle of shopping around so much. They have great prices and great service.

    Move cost: $3200
  • Jennifer Waugh
    1 4 weeks ago

    Absolute joke of a company and complete waste of our money. My husband contacted ASMS over a month ago to schedule a cross-country move (3-4 day drive for us, so understandably not simplest relocation). Before he placed a deposit he was told it was estimated to be 5-9 days from when our belongings were picked up to when they arrived at our new home. When he was in contact again (before moving day) he was told it could take up to 21 days or we were to get a refund. It has now been 18 days since our home was packed up and our furniture, clothing, cookware - everything that did not fit in 2 cars - is still not with us. What is much more aggravating and disappointing than the incredible lag in having our items (we have been in our new *empty* home for 13 days sleeping on an air mattress and sitting on lawn chairs) is the complete lack of transparency and poor customer service. Before the movers even arrived we had trouble getting in contact with the company to confirm the day they would be here as they did not call when we were told (he called 2 representatives and customer service, and did not get a return phone call until he called again the next day - the scheduled move). A detail I was unaware of is the fact that our things were packed into a truck, driven 3 hours away, and then placed in storage until another driver picked them up - meaning double the liability with moving and possibly damaging our things. After day 7 my husband called to ask for an update to find out if our things had even left yet, and could not get through to anyone initially, then received a call from a rep who said they had no estimate or tracking. No tracking? We couldn't even find out if they had started their journey? The next day he received a call that we should expect our things in 5-7 days and we could expect a call 2 days in advance to plan for movers (meaning, yes, they had not left the facility where they were taken after pickup). 2 days ago my husband received a call from a driver (he had yet to speak to this person) informing him he would arrive between 5-7 the next day. A bit of relief. 4:30 yesterday hits and my husband receives a call from the driver saying he would be here at 10 pm, to which of course my husband said would not be happening (we moved an entire box truck - this would not be a 60 minute ordeal and he works at 7 am, not to mention neighbors). The driver said 8 am the next day, and texted my husband asking for our address?? It is now past 9 am on day 18 and there are no movers here, and I have yet to receive a phone call or email back from customer service. I'm shocked at how poorly this operation has been run, mostly due to the lack of transparency and the failure to ever remain in contact with us. Our experience with ASMS was an unforgettable experience in the worst way, and I feel obliged to encourage as many people as possible not to utilize this company for any type of move.

  • Jean Weiko
    5 4 weeks ago

    Big thanks for making my move so easy and painless.
    Very responsive and efficient service that American Standard provided.
    Accurate on time and very nice to you.
    I didn't have much stuff but what I had was mostly fragile glass and statues and vintage dishes that I was so worried about. I have broken a couple of those when I first moved to US. So I was very nervous. Luckily, none of them broke this time, and its all because of the care and attention of these guys! Thank you for the great service. I would highly recommend American Standard Moving and Storage!

    Move cost: $5000
  • Leo Stanley
    5 4 weeks ago

    I needed American Standard Moving for an emergency move, they contacted me right away and we’re happy to oblige . Their price was less than half of another large moving company . They moved antique furniture that was over 100 years old and cared for it properly . The price was for three hours to move approximately 15 miles to a storage unit . Everything went fine until the furniture wouldn’t fit in the elevator at the storage facility but Brian figured out a way of getting the piece into the elevator and to the storage room . The two movers were extremely polite very professional and performed their job as it should be performed despite five very unusually poor reviews, I returned a call after they contacted me to make sure that everything went well .

    Move cost: $6000
  • Richard Belcastro
    1 4 weeks ago

    Let me begin by stating that I have never contracted a more unethical and dishonest service provider than American Standard Moving and Storage. You will be doing yourself the best possible service by taking your business elsewhere. Please, go to a local mover (American Standard is a broker that contracts very questionable movers) and choose the most expensive one you can find. They will still cost you less than what American Standard ends up costing. Now, I will detail the particulars. I found AS on the web and read their reviews. I suspect the reviews are not all completed by customers, but that is another story. William Jamison immediately called me back and discussed the moving and contract process. He advised that I needed to provide a deposit (over $3,000) to secure their services. William went on to say he would be there every step of the move, and provided his “personal” cell phone number, and would be available 24/7 if any issue arises. Now, I will save my mover comments for a separate review. However, with the movers contracted by this broker, you will have problems. Many of them! My issues were numerous and frequent (for instance the movers did not show up as scheduled and it went downhill from there). Each time I attempted to reach William, he either did not pick up his phone, or someone else answered his “personal” cell phone, and William was not available. In all I attempted to contact him dozens of times (yes there were that many issues) and never reached him, nor did he return my calls. Two days prior to my move, Scott from AS called me and said that since it looked like I had less furniture (I gave away a bedroom suite) he could save me money due the movers if I just sent him $600. When I refused, Scott hung up the phone on me. It was at this point I feared I had been scammed and should have called off the move and ate the deposit. Now, keep in mind the movers actually charged me over $7,000 more than my estimate! Yet, Scott was upset I would pay less to the movers upfront. I am so glad that I did not provide this extra deposit. Again, the brokered movers where equally as unethical and dishonest. It appears that those are the type of providers AS contracts. The moving process is stressful enough. You don’t need the extra problems provided by an unethical, dishonest and incompetent company like American Standard. I will be following up with the Florida Attorney General about the business practices of American Standard. They should not be allowed to take advantage of customers. In the event others are interested in submitting a complaint to the Florida Attorney General, here is the link: http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services

    Move cost: $26000
  • Raja Cherukuri
    1 1 month ago

    They set me up with a mover , who came in a day early to pick up , insisted we pack immediately and took our stuff.
    Not yet delivered.
    No idea if they will deliver.
    I would give - 0 stars if possible,

    Move cost: $1500
  • Dale Garcia
    5 2 months ago

    American Standard Moving helped move our furniture and personal belongs from our old 2,700 sq ft house to our new 4,000 sq ft house less than 2000 mile away.
    Initially, I had planned to only have my furniture moved and not lighter or personal items. I explained to Thomas (the owner) that our dining and living rooms were both heavy and fragile at the same time. Our white modern leather furniture are stark white and heavy as bricks. As heavy as the pieces were, they moved them as though on the tips of their fingers. They were washing their hands frequently throughout the move to ensure that no dirt would be engrained on the pieces as they were moved. I planned for the move to last between 14 hours and only for the main furniture to be moved. When I saw how well they were doing, we extended the whole day until late evening and practically moved the entire house. They did great and worked at the same pace in their last couple of hours as they did when they arrived. Another thing I noticed is that they don't get irritated by picky customers (like myself!) following them around and stating remarks of caution. I found American Standard Moving and Storage online and hired them based on the immaculate reviews I read, which only turned out to be exactly what was written. Thank you Brian for setting me up and the crew you selected for my move. You are recommended to my family and friends!

    Move cost: $12000
  • Jameson Lumas
    5 2 months ago

    From the moment I called American Standard Moving and spoke to Brian, I knew I was in good hands. Moving is really stressful, but Brian was the man! He is the perfect "voice of the company" - calm, reassuring and methodical in his questioning about all the details. I also appreciated his openness about how rates are calculated and not just thrown together, like some other companies I've used before and then show up and they say you have more. I knew I was getting a fair and transparent rate for their services.

    The moving crew was exceptional...and in 110 degree heat! Professional, courteous and accomodating, the guys really rocked despite the conditions. Raul, Scott, Robert and (I forgot the 4th guy's name, but he was not less awesome!), not once showed anything other than a "we're here to do a job and do it well...for you!"

    I'd like to give particular high praise to Scott who was extremely friendly and accomodating, even when my wife and I were indecisive where some very heavy furniture was going and we asked they be moved a few times. Sorry! He took it in stride and we never felt we were being a pain in the butt! Really good-natured and funny guy and we both appreciated that he didn't give any attitude (which he probably was entitled to!).

    So, many thanks for being there for us! We love our new digs and the move was painless! American Standard is defined a must use!

  • Isaac Olsen
    5 2 months ago

    My experience with this company has been really great! They are very reliable and trustworthy. Orlando and David were our movers, and they did an excellent job when they showed up. They were very kind, professional and even patient with me when I got things confused. Customer service was very responsive. These guys helped us move furniture between three different houses, which was a big job. Everything went very well! I highly recommend American Standard Moving to set up your move!

    Move cost: $3700
  • Carter Miller
    5 2 months ago

    These guys and their movers are awesome! I was doing a big move but they were very professional and handled everything with care. I highly recommend these guys to anyone moving with lots of stuff. They are constantly doing something and there were even times when I had to tell them to take a break!

    I did not have any issues with reaching my sales rep or customer service during the process.

    I was hesitant due to never moving before as not knowing about trusted movers but I took the risk with them because of their great prices and was not disappointed. I wouldn’t hesitate to give American Standard a chance and ask as many questions as you can to make sure everything is accounted for and everything will work out! They are great!

    Move cost: $4300
  • Kevin Haines
    5 2 months ago

    A few weeks ago American Standard Moving helped my family move from a two story townhouse in to a one story house across the country. These two guys were awesome! Not only were they fast and efficient, but extremely careful with our furniture and the walls, even in the tight stairway, and they helped us finish packing. Also, we have cats and they were very careful, making sure not to let them out of the house. On top of all of that, they were super friendly. Make sure you tip these guys very well. They make moving a better experience!

    From our experience, American Standard Moving and Storage seems to be one of the best moving companies at the best price. I would give them a score of 12 out of 10, would recommend them to anyone looking to move, and will definitely use them if our family ever needs to move again.

    Move cost: $6500
  • Alicia Moore
    5 2 months ago

    My moving experience was great with American Standard Moving.. Notifications and follow up were great, recieved text messages letting me know on arrival time. When my movers arrived Mike and Ricky, they were on time, friendly, worked quickly while moving my belongings carefully and safely.. up three flights of stairs, sorry guys. I really appreciate the service and care you provided, you both made my move so much easier and stress free. I definitely would use and recommend this company because of the service American Standard Moving provided. Thank yall so much!

    Move cost: $3750
  • Mitchell Bradley
    5 2 months ago

    American Standard Moving and their crew were amazing. They were one time, diligent and precise with how they packed and moved my items.

    I have used other moving companies and never had a great experience as I did with American Standard fully from start to finish.

    I started my process with Brian who was so accommodating with my requests and when I had to change some dates at the last minute he was great and always followed up with me. The Customer Service Rep, Christina was amazing, she called throughout the day to keep me informed in the process.

    Thanks so much American Standard and you have the best team!!

    Move cost: $5100
  • Kevin Haines
    5 2 months ago

    A few weeks ago American Standard Moving helped my family move from a two story townhouse in to a one story house across the country. These two guys were awesome! Not only were they fast and efficient, but extremely careful with our furniture and the walls, even in the tight stairway, and they helped us finish packing. Also, we have cats and they were very careful, making sure not to let them out of the house. On top of all of that, they were super friendly. Make sure you tip these guys very well. They make moving a better experience!

    From our experience, American Standards movers seems to be one of the best moving companies at the best price. I would give them a score of 12 out of 10, would recommend them to anyone looking to move, and will definitely use them if our family ever needs to move again.

    Move cost: $2750
  • Alvin Johnson
    5 2 months ago

    Moving across the country is one of the most annoying things anyone can do. But American Standard Moving Company helped me with my moving day definitely on the highest level! I will start by saying I did a ton of research before selecting my movers. American Standard had the most transparent pricing and best customer service compared to other movers . They provided the certificates of insurance within 24 hours after I had put down the deposit which made everything stress free. The day of the move I received a call from Scott informing me that they were on their way. They arrived about 30 min early but did not show up in my apartment until the agreed time. They were also super friendly and made us so excited and happy about the big day! They worked with us for 11 hours and we just enjoyed our time and didn't understand how the day passed by in a glance! Really nice guys and an overall really great experience - perfect for a day that is inevitably going to be stressful. I cannot recommend them highly enough! Hire them and save yourself a WHOLE lot of headaches.

  • Ricardo Lainey
    5 2 months ago

    5 Stars for American Standard And their movers. From the beginning the office was professional and honest about pricing and schedule..No hidden costs and I was very happy with the service. They were upfront and very helpful. Day of the move, 4 men showed up on time. 7 Hours of hard work on a very hot day in June! They took appropriate breaks - NO BS with these guys! Tim, Eric, Travis and David - you guys are the best. They worked hard and through in a sense of humor too! I highly suggest this company and these guys for your next move. I am still impressed at how quickly they managed to unload and reassemble my belongings. They make long distance moving seem easy!
    Thanks again!

    Move cost: $2377
  • Leslie Pearl
    5 2 months ago

    American Standard Moving is absolutely awesome! Not only did they squeeze us in after we were left high and dry by another company, every single item that was shipped was in perfect condition!!! Their customer service dept was always available and kept in touch during the entire process. Any questions we had were always answered promptly. HIGHLY RECOMMEND!! Glad I gave them the opportunity!

    Move cost: $1677
  • Joe Russ
    5 2 months ago

    Very grateful to the company for the excellent work on the transport of furniture. Special thanks to the movers that showed up and kept up with their professional work. They were highly correct, polite. Everything was neatly disassembled, packaged and assembled on site. The driver who worked with team also did not refuse to help when it was required. It is also important that the overpayment for the work done was not required, all in accordance with the preliminary agreement. Moving can be very stressful especially going cross county but American Standard Moving did an outstanding job selecting my Movers!! I will now recommend all my friends to your specialists. Thank you so much!

    Move cost: $3200
  • Catherine Levy
    5 2 months ago

    American Standard Moving were very good. I was very pleased that they changed the move date without charging extra. The Carrier they chose for my move did a phenomenal job. The only thing was that maybe they could be a bit gentler. They didn't damage anything. They didn't damage the furniture, but I did have to clean my mattress. Otherwise, it was great!! On the phone, they were excellent and provided a great estimate. They didn't yell at me on the phone when I asked to change the move date. They didn't charge me for that. Their prices are very competitive. They are one of the cheaper ones out there so for that reason I would recommend them!

    Move cost: $2500
  • Fernando Mendez
    5 2 months ago

    I had the best experience possible with American Standard! The movers they chose for my move were amazing. I moved from MA to FL after 30 years of living in the same home. The guys who packed my belongings treated my things with great respect while working incredibly efficiently. They arrived 9am sharp and worked until 6pm to load my entire house.
    IT was really scaring seeing everything I own, including my car, being driven away by people I didn't know but I quickly came to trust and respect their team especially Ronnie, who was the team lead. They arrived a day earlier than expected (and ensured I was ok with that) and every little thing arrived in perfect condition.

    They spend a lot less time unloading and reassembling which was great with my schedule since I had to start unpacking so I can prepare for my new job. Their rates were more than fair and their work ethic and delivery of my belongings to my new home was outstanding. I highly recommend American Standard due to the great experience I had with them.

  • Emily L.
    5 2 months ago

    The call to setup the move was great, and fun. Like many companies they provide you with information and schedule the move. I was very comfortable during the entire process due to this.

    I am so so so happy I chose American Standard Moving .I feel lucky. l was pretty worried at first because I'd never used a company before, always having family help me move and sometimes you can get lost in reading negative reviews along with the good ones but as a last minute move I needed all the help I could. They we're awesome. Oscar at dispatch was so helpful every time I called and had questions, then my last minute requests we're received so well by Brian Sanchez with dispatch, they put out only happy voices and a kind attitude. Moving hour arrives, Jeremy and Donovan are the two guys who show up and Jeremy gives me the rundown of costs and a better estimate of time saying he likes to be up front and honest with everyone. I added multiple things and ended up having more boxes so the cost went up a bit as expected due to the increase in my items. They were efficient and careful with my things as well as giving me advice to save me money and time. They made me laugh and put me at ease. The movers that American Standard provided were great.

    Delivered as promised, swift, organized professionals from start to finish.. I would definitely use this company again! I hope everyone gets these two, or any other that is just as great!

    Move cost: $5600
  • Winsor Demore
    1 3 months ago

    Absolutely horrible experience. I was moving from a small town right on a major interstate across the country. Brian Sanchez, a sales guy, told me he would be my direct point of contact for the whole move, and gave me his direct cell number-telling me to contact only him with questions or arrangements. I paid a huge amount to reserve my move more than 3 weeks in advance, then had increasing trouble getting in touch with Brian. I called the Friday before my Wed/Thurs pick up to confirm my move, and spoke to Jessica-she went out of her way to be rude, condescending, and unpleasant. She told me I was never to contact them, they would reach out to me the following week, but my move would go ahead as scheduled with a Wednesday pick up, then hung up on me-and cancelled my move in their system.
    When I followed up again the next week because I didn’t get the scheduling call they’d promised, I first spoke to a lovely woman who was very confused by my move having been cancelled, but promised to sort things out, then I called back and by random chance spoke to Jessica-who laughed, acknowledged she’d cancelled my move, refused to let me speak to anyone else, and again hung up on me.
    After repeated hang-ups, I finally reached Christine, who claimed to be the only customer service supervisor in the entire company. She told me everything was fine, no, don’t make other arrangements, they’d pick up my stuff the following day as agreed, everything had been straightened out. But when my realtor called 7 hours later to verify that we didn’t need to reschedule closing (because I was nervous at this point), Christine was quite rude to her, laughing and saying the move was cancelled, they didn’t even service my area, and no, they had no intention of letting me know or refunding my deposit. It wasn’t until a lawyer-friend called on my behalf that they began the process of issuing a refund, but I was left scrambling to replan my entire move less than 18 hours before movers were supposed to show up.
    I’ve reached out several times since, and the only response was a two-word e-mail telling me to “f*** off.”

    Move cost: $3500
  • Indigo Dutton
    1 3 months ago

    These people are part of a professional rip-off ring. They routinely pass your move on to other movers who extort more and more money out of you. Also, don't expect all your belongings to arrive, or for them to actually do anything to get you compensated.

    Sure their Customer Service team will talk a good game. People like "Nicole" will promise to be working on your behalf. Everyone is shocked at how the other mover in the chain treated you and says they've never worked with that company before and now won't again. They ALL say that, and of course, they work with each other regularly. This is how it is meant to work.

    I had a "binding estimate" for $1800 (which disappears after you sign it, so be sure to take a screenshot before hitting submit when you digitally sign if you're stupid enough to hire them after reading the reviews on this site). Their technical systems are fully designed to accommodate the rip-off.

    Anyway, this binding estimate was supposed to include a sectional sofa and washing machine, among other things.

    The movers showed up 9 hours late (late at night) and insisted on a moving price almost twice that, without the sectional or washer, since they intended to charge by space on the truck, not weight, since they charge by whichever is higher.

    Eventually I signed the Bill of Lading they had since it was 1am and I needed to leave the next day, but it was definitely under duress.

    I was later told by a member of the NM Attorney General's office that that BOL was not a valid contract, because it became "door to door sales" when he increased the price and negotiated items to bring with me. Those contracts require things like a font size legible to the naked eye (literally specified at 10pt or above) and a 3 day cooling off period in which the contract can be nullified. The BOL had tiny fine print (more like 3pt) and was activated immediately, without a copy even being given to me. (email promised that never arrived)

    To stay within the allotted 4k characters for this review, I'll skip all the lies I was told by AMS during this period and after I found so much stuff missing on unpacking, and skip to delivery. I'd been told 3-6 weeks. I wrongly assumed they'd let me know more than a few minutes in advance when my stuff was arriving, so I could tell them if I needed any of the storage, but no. Thankfully my new landlord could let me unload stuff into the garage, but that was when the next leg of the rip-off began.

    This was now a third company hired by American Moving & Storage to rip people off on their behalf. They had the invalid BOL from the 2nd guys (Spark Moving of IL and NM) and were demanding another $1,500 or threatened to put my stuff in storage there, charging me another $1,000 to get it out of storage if they did.

    Thankfully my new landlord saw a 20/20 or 60 Minutes special on moving rackets like these and knew what was going on. She called the police and long story short, I wound up getting my stuff for more than I owed but less than they were trying to extract from me. I got 80% of my stuff anyway. A lot was missing, including a rug I saw the guy with when unloading, which somehow was gone once we could unpack the garage the next week when I could move in. They showed me the rug, but then put it back on their truck and took it!

    Thankfully I contested the final charges with my bank and was able to get $1,200 back, so I ultimately only overpaid by about $500, not counting the missing items.

    If you already used them, you can file a Moving Fraud Complaint on the fmcsa dot gov website and also with the FTC. You can also dispute the charges with your bank.

    If you're in NM, there is additional protection of state law. There is the "Unfair Practices Act" and also the Household Goods Voluntary Dispute Settlement program.

    Good luck.

    Move cost: $2400
  • Lawner Corliss
    5 3 months ago

    From start to finish we were absolutely taken care of! In our case American standard Moving showed up with Eight Men and Three Trucks, and the result was spot-on. We decided to go with this moving company because of their reputation for caring more and being more careful than "the other guys." Well, we've used "the other guys" in the past, so we have a reference point, and it turns out that the good reputation is well-deserved.

    Among other things, our family-heirloom piano was given a meticulous and gentle "all-hands-on-deck" move up some pretty difficult stairs. Not a scratch, and barely even a bump! Our move was a two-parter since the carpet wasn't installed at the time we needed to make the first big move, so we had the guys come back out and do an "internal" house move to get a lot of things where they belonged after the carpet was in. That went just as smoothly as the first move. These men are clearly trained to be careful, respectful and efficient.

    The estimate was accurate. The communication through the whole process never lagged. The crew showed up on time (which, based on past experience, is actually an amazing feat in this industry!). The work they did was right on the money. So much stress was pulled off of us because of the way they interacted with us and our stuff!

    Move cost: $7500
  • Joshua Ortiz
    5 3 months ago

    Wonderful experience with American Standard Moving. Moving is stressful but thses guys (we had 3) were so accommodating, patient, and understanding! Especially considering my Aunt (the one moving) has some early dementia and thus can be difficult at times but they were so good keeping a positive and understanding attitude. They did a great job taking care of precious possessions. When I need movers again American Standard Moving are at the top of my list.

    Move cost: $3000
  • Jordyn Jennifer Payero
    1 4 months ago

    DO NOT USE THIS COMPANY. First they are brokers, they quoted me a price much lower than I ended up paying. I moved my things into storage and just went to move them out of storage. All fragile items are broken and an antique hutch is missing. It is valued at 10000 dollars. Company is shady AF

    Move cost: $1800
  • Henry Cortez
    5 4 months ago

    We’ve used American Standard Moving twice now and will always use them for future moves! We’ve gotten a three man team each time and they are very skilled at what they do. Both times they were great!

    The movers are polite, efficient, and careful with packing and unpacking your belongings. They don’t have waste time and work very hard.

    Booking with the company is very easy and they’re always on time and ready as planned.

    We so appreciate having a good moving service that also provide you with an exclusive box truck and drives it themselves within the timeframe that they promise so it’s one less thing for us to worry about when we are in a rush or have a set time to be in our new house!

    We love American Standard!

    Move cost: $3000
  • Niruban Manoharan
    1 4 months ago

    This is THE WORST shipping company I ever know. Let me share my experience. I called this company for my moving in January. They first gave me a quote for $1500. Then I told it’s out of my budget. They again lowered it to $1400 and after that again to $1200. I was surprised how can they drop the amount from $1500 to $1200. Also they didn’t allowed me to hang the phone. They were urging that if I hang up I won’t get this offer. Then I agreed to pay $1200. After that they ask for my Check details. I was hesitant to share it but I did as they were urging. I clearly asked them what is the fee I have to pay if I cancel my appointment and they responded in the call like it will be $0 if I cancel before 4 days. But I got an offer for $600 to move from different company. I called them back and informed that I don’t want the shipping help as I got very good rate from another company. They threatened me that moving can’t be affordable by any company for 600$ and they gonna increase the amount later. I still don’t want to pay more so I didn’t lend my ears. So they agreed to cancel my appointment. All this happened in just 2 Hours. After one week they deducted my bank account with the amount. I went back to them and tried calling them. No one picked the call. So I sent an email asking for the reason. They informed that they posted my check and it got processed. I was in progress of moving so I have to pay for my lease breakage. So I ran out of money because of this. Also they informed me they will take 5% of the amount as financial processing fee. They never disclose this when I enquired about cancellation policy. After that I moved from my old apartment and moved to my new home. I was following up on my refund check and informed shipping customer care people to send the check to my new home. Again they sent the check to my old home. I was waiting for the check for almost 2 weeks and decided to call them. They never pick my call. Even if they are picking they will put on hold for 30-40 mins and then call will automatically get dropped. I tried calling from a different number then they answered my call instantly. I informed them about the non arrival of refund check then they found that it was sent to my old address. I told them I have communicated clearly not to send to my old address. They apologized and promised to send check only after 2 weeks. I really got pissed off and agreed for that. They sent the check and mention in the letter not to deposit the check till they confirm. Without seeing that I deposited and it got bounced. I agreed that I did a mistake but these people were very rude and they never returned to my call. Again I have to call them from different number and they attended my call. They took one week to take decision and after I called they mentioned that they can send check only after 4 weeks. Again on 4th week I didn’t get my check so I have to call them. They were very rude again stating that I did deposited the check Mistakenly that is the reason for the delay. I lost my temper and I have to tell them that all I wanted is proper communication. They gave one week time to send the check and came back and told that their owner is out of city so they couldn’t send check for that week again I waited for another one week and finally I got my refund check l. Once after getting the refund check I have to call them and inform that I received the refund check. They asked me wait for 3 more days to transfer the fund. I waited and encashed this month(May). It all started on Jan and I got my refund on May. So if you are planning to go all this hustle this is the best company for that.

    Move cost: $1200
  • Rolan Belgraves
    5 4 months ago

    Great service. On time. Took payment reservation over the phone! And sent a confirmation email. The drivers called when they were 20 mins away the day of! I highly recommend them! They made it Stress free! I would recommend American Standard Moving to provide you with the best movers! They are great!

    Move cost: $2100
  • Rolan Bei.
    5 4 months ago

    I decided to go with my guy and use American Standard Moving and Storage...
    Great service. On time. Took payment reservation over the phone and on site! And sent a confirmation email. The drivers called when they were 20 mins away the day of! I highly recommend them! They made it Stress free!

    Move cost: $3000
  • Angelica Patty
    5 4 months ago

    Excellent, professional service. We made a last minute booking the day before the move and everyone was more than accommodating. By the following afternoon all our stuff was moved. Bed was wrapped in plastic at no extra charge, staff were all very polite and friendly. And even shuffled furniture around for us at the new place to get it exactly where we wanted it. Wonderful service, we will definitely be using this company for all our moves. And price was definitely reasonable for saving us all the trouble and effort. Thank you Ryan and your great team on site.

    Move cost: $3000
  • Randa Hilton
    5 5 months ago

    I recently used American Standard Moving to move items from a house to a condo. I can’t say enough good things about them - right from the beginning they were supportive and helpful. My rep called me right away to find out what I needed and gave me a rough estimate on costs. Followed up the conversation in an email so I could get in touch with him at any time. The day before the move I got a call from him confirming what time the guys were showing up the next day. The movers showed up on time even though it was during the ice storm! They were professional and courteous and got the job done quickly! My items were wrapped such as the couches and any wood items were wrapped with blankets for protection. All in all my experience was great and I would use these guys again. Also my estimate and actual costs were in line so no surprises there! Great job - big thank you to the guys for all their heavy lifting!

    Move cost: $3500
  • Julie Esler
    1 5 months ago

    Booked a move for my elderly low income Aunt. Found this company through some online search engine. Turns out they were a broker, but were still the best price at $2,400 for a 3k lbs, 426 cubic ft move (a 1 bedroom apt). An other company came in person and estimated $3,200 based on $2,400 lbs (they said they don't go by cubic feet) A family owned moving company in Oregon even looked them up for me and said they had good reviews in the industry and it was a good price. So, I went with American Standard. The sales guy, Mitchel, overestimated everything on the phone and said most of his customers get back a few bucks in the end. I wanted them to come on a Saturday morning so my Aunt and I could head to California via car right afterwards. They told me I had to give a 2 day window. So, I said Friday and Saturday with Saturday morning preference. 3 days before the move, Scott from quality assurance called my Aunt and she added a few things to the inventory (a few boxes, a stool or two) and the estimate shot up to $3k, 3,600 cubic ft! My Aunt paid them another $300 over the phone for more deposit. Scott told her the the next installment amount owed as a certified cashiers check to give to the driver. When my Aunt told me about the estimate increase, I called to see why it went up so much. I called 3 times and Scott never called me back. Then, Jennifer in customer service explained it. I told her I wanted to remove a few things from the inventory that we decided to get rid of and she said it was too late, it has to be done 2 days before the move date. I said it would have been 2 days before if Scott would have called me back yesterday! There was nothing I could do at this point as we had already given them almost $1,000 for the deposit and needed to move in 3 days. I asked if they could disclose who the carrier was they hired and they gave me the name. I googled them and they were nowhere to be found. They had no website, but it turns out they were licensed and only had 1 truck. Jennifer also told me that on the day of the move the carrier would let me CHOOSE between a price based on cubic square feet OR to take a gamble and pay by weight but they won't know that price until after they go through the weigh station, but the driver will know the better deal. On the Thursday before the move, Rachael called and said our move day would be Saturday so we were excited we got the day we wanted. Then we asked what time and she said the driver would call the day before with the time. On Friday the driver called and said they would be there between noon and 3pm on Saturday. We were pretty disappointed as we wanted early morning. Then on Saturday (move day) the driver called and said he cannot come that day. I was VERY MAD! He said he had already driven 10 hours and the law says he cannot drive more hours. I know that is the law, but that is not my problem, that is his company's scheduling problem. He said he will come Sunday morning between 7a-8am. At 8am I called him and he said he was 25 mins away and just needed to jump in the shower and grab something to eat because he was diabetic. Although I feel for his health needs, that is still not my problem. He came at 9:30am in a Budget truck. He and his crew did a great job in wrapping furniture up and being pretty speedy. They were very pleasant. We gave them the check for the next installment. They told us the amount of the installment owed at delivery and said they don't base costs on pounds, only cubic feet, and the cubic feet lined up with the $3,000 estimate. We were really bummed as originally we booked because it was $2,400. The delivery took 3 days (American Standard said about 2-10) and the day of delivery the carrier's dispatch called my Aunt and said the check she gave the driver when they loaded up the truck was made out to American Standard when it should have been made out to the carrier company. They said they would mail her the check back and she could just bring that amount plus the amount owed at delivery. She said, " No way. I am not paying another dime until you give me my check in person and I go cash it (since the check is like cash and is already withdrawn from your account the minute you request the check.) The dispatch said the driver should have checked and made sure it was made out to the right person. My aunt said this is not our problem. The dispatch ended up meeting up with the driver, gave him the check, then the driver came to the delivery spot, gave My aunt the check, she went and cashed it, brought back the funds and paid in full. I think what we paid in the end might have been the going rate for that kind of move, but it was the biggest hassle I've ever had to deal with. Pretty sure American Standard made $1,000 out of that. I would suggest you do not go with a broker. Instead have several companies come to your house and estimate in person and compare.

    Move cost: $3000
  • Tony Aleman
    5 5 months ago

    Our movers were incredibly friendly and professional. They had positive attitudes and worked VERY hard. Prompt punctuality and did not waste time. I will only use American Standard Moving and Storage to move again im the future!
    Many thanks to everyone involved that helped me through the process.

    Move cost: $2300
  • John Stamos
    5 5 months ago

    At first I was stressed because I was in need of a moving company . and fast. Luckily I found ASMS my relocation specialist Austin was very helpful over the phone and took my inventory very fast. They arrived a week later. Best moving company I have hired yet!

    Move cost: $12489
  • S. L. Green
    1 5 months ago

    Wouldn’t even give them one star. That’s are the shadiest most dishonest most despicable people I have ever dealt with. And they made my move an absolute nightmare. I am actually physically ill from all the stress and tension from dealing with them. They charged much ore than they quoted they were not timely, and once they got a hold of my things we’re constantly adding more charged and fees before delivering them. This was a total scam.

    Move cost: $5200
  • Jessica Jones
    5 5 months ago

    We've only done local moves in the past so my husband and I were unprepared in March when some of the national moving companies were telling us that they were booking out-of-state moves in mid-March and April. After some googling, I found American Standard Moving and Storage our of Boca Raton Florida. I called on Friday, and Mike came to our home to give us an estimate on Sunday. We had a price quote that evening. Wow!

    Our moving day was on a Tuesday. Their movers arrived with a team of six men. All were professional, mannerly, and fast! The two trucks were packed in 8 hours just as Aaron said they would be. Our items arrived at our Wyoming home within that week!

    Do not hesitate to let this company move you! We were so impressed with their service! We will not hesitate to recommend American Standard to anyone who is making a local move or very, very long distance move.

    Thank you, American Standard for setting it all up for me!

    Move cost: $11750
  • Marcel Johnson
    5 5 months ago

    Big thanks for making my move so easy and painless.
    Very responsive and efficient service that American Standard provided.
    Accurate on time and very nice to you.
    I didn't have much stuff but what I had was mostly fragile glass and statues and vintage dishes that I was so worried about. I have broken a couple of those when I first moved to US. So I was very nervous. Luckily, none of them broke this time, and its all because of the care and attention of these guys! Thank you for the great service. I would highly recommend American Standard Moving and Storage!

    Move cost: $1570
  • Mick Barretto
    1 5 months ago

    ASM may cheat to win your contract by using incorrect information to generate false quotes, may not change it when you tell them about it, and might try and make you feel like the idiot for worrying about the details and for believing what the competitors say, just to secure your money.

    I called their customer support line and was offered $150 dollars to not write this up.

    Take Aways:
    Get all agreements w/ sales people through e-mail. If you do not, they will not honor agreements later.
    Make sure that everything on ASMs contract is accurate and force them change it if it is not. ESPECIALLY when they say it’s not important.
    Do not use ASM if you are unable to tell them every single item you want moved. Make sure every single item is listed on the contract.
    ASM’s sales people will tell you anything to get you to continue to work with them.
    If looking for the best price, ASM will wait. Do not pay any money until you have compared w/ the competition.
    Expect to not have contact w/ ASM assistance day of your move out or move in.
    The 21 day moving time is based on the first possible date of move in, NOT from the move out date. Regardless of how much in advance you schedule your move.

    I can’t say this will be every experience. I can say that this was my experience.

    ***See (#) next to full write up.

    ASM contacted me via Phone a full month before my scheduled move. I had plans to compare their rates to competitors for a move from my storage unit in another state to my current state. I decided to sign a contract and gave them monday so that if I didn’t find anything better that at the very least they would a backup (#5). Upon drafting up the contract it was the case that they generated a unit volume half as large as my correctly stated actual volume (#2). I hadn’t noticed this until I spoke to a competitor whose quote was much higher, but who had the correct details. I decided to call ASM back (#1) but prior to that I went through and got a fairly reasonable list of everything I was aware was in the storage until. I had the exact volume and a fairly accurate and padded weight estimate. I spoke w/ Scot, the dispatch manager and offered to provide the exact list. However because some items were already in boxes and others weren’t he said, to not worry about the exact items and to just tell him about the bigger items. As such I went through the list providing the bigger ones (#3). I also increased the number of boxes in the unit to account for the smaller items I didn’t state, thinking this would cover my bases and add the additional weight I had padded for. When I asked to change the volume, they said that their software wouldn’t allow for altering the volume without adjusting the weight. With this in mind they told me that the area wouldn’t matter. They then repeated many times that as long as the weight of the items was accurate that everything would be fine. I was also told by the sales manager, William, many times that they would, “do right by me”. I was also told that the competition will say anything to get you to not work with ASM and that the claims would not true (#4).

    Well, come moving day here’s what happened. The movers showed up. First thing there they said that the unit indicated on the contract was too small. They said, that regardless of the weight of the items, they would now generate a new contract based off of the area and that if I did not agree to this contract, that they would not move my things. This was a huge deal as I was required to get to my original storage state to oversee the move and if it didn’t go through it would have been a waste of money. The new contract was about $1000 more than what was originally quoted and was more than some of the competitors quotes which from the start used more accurate information.

    I tried calling ASM during the move out but they would simply not pick up. I believe this is a strategy they employ to get you to sign a new contract with the movers because this also happened during the move in. (#6)

    When was later able to speak with customer service, they did cover some fees that were obviously their fault. They, however, stated that the additional space was due to me not telling them about a whopping 8 items the movers said I did not indicate on the contract. To them, it did not matter that I had provided the exact volume multiple times to the sales people. They did not accept any of the responsibility for the price increase. To this they offered to pay me $150 to not write this up which I denied because I felt they were at fault for far more.

    From the day we moved out to the day our stuff finally arrived at our new house it was 1 month and 2 days. When I called around the 21 day mark they said that the transport date is based on first available move in day and that the movers hadn’t even scheduled the items to even be transported yet...

    Unable to write more as website only allows for 5000 chars. See BBB review.

    Move cost: $3593
  • daniel demarco
    5 5 months ago

    i used this company recently for a move from delaware to arizona and i had the most pleasant experience with this company from the very start they were very professional from the sales representative all the way down to the movers coming in the home and giving me a full Platinum Pack all i had to do was open the doors on both ends everything was moved with no damage to any of my furniture and i ended up paying 210 dollars less than what i was quoted for would recommend to all family and friends

    Move cost: $4789
  • kiva granich
    1 6 months ago

    TOTAL SCAM. We booked our move with them this January with an awesome price, their salesman Jacob told us over and over again there would be no additional fees. We signed the contract and gave our deposit. Then 4 days before our move we were told it was going to be more than double the price they had originally told us. They said it was due to us adding more items to the inventory. Ofcourse when we initially booked they didn't give us the option to give an exact inventory list because they said not to worry about it until the week off so we gave as good of an inventory list as we could for our 3 bed 2 bath home. Although we did not add too many items they more than doubled our price, I argued back and forth with the manager Scott and when I finally decided his rudeness was just too much and I needed to cancel the whole thing he hangs up on me. I called the company back to file a complaint and I am speaking to a customer service lady whom is trying to compromise when all the sudden she hands me over to Scott once again, whom continues to be disrespectful. We lost our deposit because of the contract they got us to sign in January and now have no movers coming to pick our stuff up this weekend.
    In the end they will low ball you at first and then give you a different price when it is almost too late to do anything about it. My wife and I are both military vets and this was our first move we didn't have the Army do for us. We cannot believe they treat their costumers this way! BE AWARE

  • Peter Brownstone
    5 6 months ago

    I hired two movers and they were fantastic. So polite and efficient and rolled with the punches of the day. Couldn’t recommend them more. So easy and fast at responding throughout the entire process from getting a quote to completion. Thank you American standard moving and storage!!

    Move cost: $2200
  • Jacob Berry
    5 6 months ago

    First of all, these guys are fantastic. I recently moved to Texas and used this moving group to bring my bed and a couple of dressers over to my new home. Scheduling was very easy and accommodating - especially since my new work schedule only gives me about a 2 hour window to operate with during the weekdays.

    Everyone I spoke with was very polite and straightforward with me about all the details of my move. Rob and Walt were the ones that were helping me coordinate everything and they just made everything very transparent.

    Rest assured, this is a company worth giving your business to. I'll definitely be reaching out to them when I move again!

    Move cost: $2700
  • John marble
    5 6 months ago

    I am very please with the services that I got. All my items where acounted for. Will use them again in future.

  • McKenzie Doss
    1 6 months ago

    These guys are a complete scam. Do. Not. Use. Then. They will give you a great quote, will not let you get off the phone and check around and rip you apart. They quote based on tonnage then hire out random guys to come move you and they go off of how much room you take in their truck. Not tonnage. the actual movers tripled the quote that American standard said WILL NOT CHANGE. That’s their sell. They’re wrong. They are brokers who don’t care whatsoever if your stuff get there or not. They get their fee at the beginning and get out. They are a complete joke. Go with a company that actually hires their movers. The movers handled my stuff horribly and every box was bashed in.

    Move cost: $3600
  • Christopher Gray
    5 9 months ago

    This process was a lot easier than what i anticipated. From start to finish American Standard Moving & Storage was awesome. I would like to say that quality came in 1st place before anything. Also, there customer service exceeded all expectations that i had. Delivery took a day longer than i expected but you cant control the highways. With that being said they accommodated me for that extra day. Jason was my relocation specialist and he was great. Thank you to everyone at ASM&S.

    Move cost: $3400
  • Kai Holmgren
    5 9 months ago

    My parents bought house in Florida and my friend referred me to American Standard Moving & Storage for the move. It was a delicate situation and they were very patient and helpful with dealing with all members of the family in a very delicate time. They were great, I promised I would post a good review if everything went well.

    Move cost: $12459
  • James Dennis
    5 9 months ago

    American Standard Moving & Storage handled my move from Tennessee to Wisconsin. The communication the company provided was phenomenal I actually changed pickup dates and it was no issue for them still picking me up on the dates I needed. Extremely professional company who I would highly advise using to any of my family and friends!

    Move cost: $5200
  • Hunter Rollins
    5 9 months ago

    I don't even know where to start. American Standard Moving & Storage is the best. They walked me through everything step by step. They were incredibly friendly. I was quoted at 10,000 by another company but they matched and beat the price by a long shot. American Standard Moving & Storage made my moving process so easy and I will be recommending them to family and friends in the future.

    Move cost: $7569
  • Phillip Eftekhari
    5 9 months ago

    I would recommend american standard moving & storage to all of my friend and family.
    I used them to move from CA to FL and they gave me the BEST price for over 3000 miles of transit . American standard moving & storage saved me a ton of money!!!! Worth listening to what they have to offer.

    Move cost: $1500
  • Phillip Eftekhari
    5 9 months ago

    I would recommend american standard moving & storage to all of my friend and family.
    I used them to move from CA to FL and they gave me the BEST price for over 3000 miles of transit . American standard moving & storage saved me a ton of money!!!! Worth listening to what they have to offer.

    Move cost: $1500
  • John Hawkins
    5 9 months ago

    American Standard Moving & Storage, Made my move 10x easier than the last company I used. They were very professional and kind. They came in and moved all my things within a few hours. I was very happy with the service. I will recommend this company to anyone I know who has to move.

    Move cost: $5000
  • richard otweiler
    5 9 months ago

    i have recently used american standard moving & storage and they did an amazing job. i was very impressed how they came in efficient and completed the job at hand extremely well. they were clean and neat with packaging and transporting EVERYTHING! i would recommend this company to all my friends and family.

    Move cost: $8856
  • Fernando Sanchez
    5 9 months ago

    I used American Standard Moving & Storage from Ohio to Florida and had a good experience. They were very professional and quickly packed everything. They showed up on time, were thorough, efficient and worked around a few issues we had and were able to take care of it. Overall it was good. They were professional and reliable. I would recommend American Standard Moving & Storage because they get you the service you need and if you are on a budget they will find the best price for you! Definitely worth speaking to them.

    Move cost: $2750
  • jennifer espo
    5 9 months ago

    American standard moving and storage did a fantastic job on my move to Colorado. The crew lead Scott treated us with respect and his professionalism represented this company as a true professional. American Standard is definitely by far the best mover I have never used. Thank you so much.

    Move cost: $12300
  • Dean Lancona
    5 9 months ago

    American Standard Moving and Storage got the job done with no hiccups what-so-ever. They took me and my elderly mother from Stony Brook New York to Carrollton Georgia in a timely fashion and nothing was broken or even slightly damaged. My moving coordinator Ryan Franklin was extremely transparent while we were going over my inventory. I was skeptical about not having someone physically see what we were moving but he over estimated and put in an additional cushion to ease my stress so I would not be up-charged and my final payment was slightly reduced because I did not use all of the space Ryan had allotted for me. They were not the cheapest by any means but they were absolutely the most thorough and gave me a realistic cost. I recommend to anyone moving long distance. Thank you Ryan and Thank you American Standard Moving and Storage!

    Move cost: $3125
  • Steven Miller
    5 9 months ago

    Just want to write a few lines about American Standard Moving And Storage. They moved me and my husband. There price was a little high, but I can't describe in words the level of service. From the first phone call, they were always reachable. The movers were great and everything went very well! Thanks again and we look forward to you moving our son next year when he moves away to college.
    Best,
    Steven M.

    Move cost: $4500
  • William Cooke
    5 9 months ago

    American Standard Moving and Storage were true professionals from start to finish. They kept their time and service commitments as stated on the phone and my contract. They made a potentially stressful experience into a positive one. I would definitely recommend them to anyone looking for a long distance move.

    Move cost: $1800
  • tasha daniels
    5 9 months ago

    This company did a fantastic job. I moved from South Carolina to San Antonio with my family.
    American standard moving & storage came through for us. They packed everything and delivered it in 8 days which was better then the estimate, i had to pay extra 100 for the distance they had to carry the furniture but it was reasonable. All around good service i thought. Thank guys!

    Move cost: $2652
  • Austin Wetmore
    5 9 months ago

    I was beyond impressed with their services. I had a horrible experience with my previous moves and was very happy with their services. Their drivers always kept me in the loop throughout the whole process. I would recommend their company to everyone looking to relocate.

    Move cost: $1900
  • James Tucker
    5 9 months ago

    This was my first long distance move, that being said American Standard was absolutely phenomenal from beginning to end. All of my questions were answered, the quality of service exceeded my expectations and for that I will refer all family and friends to use American Standards services in the near future.

    Move cost: $2100

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