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105 reviews for American Standard Moving & Storage Inc.

Your trust is our top concern, so businesses can't pay to alter or remove their reviews.

  • Abigail Cleary
    5 4 weeks ago

    Awesome company. I needed to empty my dads apartment after he passed. I was not in the location but had a neighbor meet them. They were super easy to schedule- just two days and it was done. Customer service was clear on pricing- no hidden charges at the last minute. The driver called when he was on his way, he called when he was there to assess the load. He and his guys did an awesome job of clearing out literally everything and sent photos of the job when done. They were professional- didn’t try and over charge me and being that I’m not there- they could have. As the owner of a public relations company in NYC- I am THRILLED when a company does what they say/their employees are a great representation of the brand and that from booking to payment they were what you wanted/expected and hoped you’d get. Im happy to write a good review and refer a company after a great experience. Two thumbs up for American Standard Moving !!

    Move cost: $5000
  • Carlos Ter
    5 4 weeks ago

    To put it simply, these guys were amazing! They were efficient and on top of it they were so upbeat and polite that they made our move fun. I was really dreading the whole experience but as soon as the guys from American Standard arrived and introduced themselves it really turned my mood around. I was able to relax while they got all of the work done for me.

    I was happy to find that I could really trust these guys with my things. They made sure to ask me what was breakable and wrapped and padded anything they thought might get bumped in transit. I will be using American Standard Moving for all of my future moves. The quality is great and the prices were reasonable. I couldn’t recommend them more.

    Move cost: $2409
  • Willie Taylor
    5 4 weeks ago

    We had American Standard Moving&Storage move us from Mpls, MN to Fort Myers, FL. We did all of our own packing except the crating of a grandfather clock. We got our packing supplies from them, they were good supplies, but a little pricey. American Standard did a wonderful job with the move. Nothing was damaged and the van arrived within a couple of hours of the expected time. I would highly recommend them and plan on using them again.

    Move cost: $1677
  • Robert Smiths
    5 4 weeks ago

    13 minutes ago
    We used American Standard Moving on 8/17/19 for our move from Jersey City, NJ Newtown/Wrightstown, PA. Vince was helpful in getting us an estimate as well as getting us set up logistically for the move day. From start to finish on moving day, the team they sent, worked fast and professionally. They were organized and had our 2000sq ft condo cleared out in 3 hours. They arrived at the new house as expected and unloaded everything, reassembled and placed furniture in its spot in under 2.5hrs. I was impressed with the whole process and definitely recommend American Standard for anyone considering using them for their move. Thanks !! :)

    Move cost: $2300
  • Sarah Rash
    1 1 month ago

    If you want rudeness and no accommodation to your moving schedule, then go with this company. Can’t guarantee a pick up time and date nor a drop off time and dare. Moving is stressful enough as it is and they don’t make it any easier, especially when changes happen as they do sometimes with moving. Customer definitely isn’t put first with this company, they don’t care. Plus, their deposit is too much of the total cost anyway.

  • Phoebe Scott
    5 1 month ago

    American Standard is the way to go. They’ve been around for a very long time and have professional movers who will get the job done that these fly by night companies cannot. They are reliable and honest.

    My inventory was spot on and I did not miss a single item so there wasn’t any extra payment required. The rates did not go up which was very relieving.

    The movers did well with the items. Everything arrived in one piece. Few items were scratched due to the doors being tight but nothing serious. Overall I got what I paid for and could not be happier.

    Move cost: $2300
  • Mike Scott
    5 1 month ago

    I was caught in a bind after other movers cancelled on me. Frustrated I did a quick google search and came across divine movers. I spoke with the wonderful receptionist Dana who wasted no time in helping me coordinate my move at the last minute. The pricing was very fair and upfront with no hidden costs. Divine movers proved to be a god send! Thank you American Standard!

    Move cost: $2270
  • Dale Harada
    5 2 months ago

    Used them to move my son from a studio to a one bed-room. Marcus and Mico were great. We could not find parking at the new place and they did what ever it took to make it happen including a very long walk. We worked together and figured it out! Thanks All My Son's for making this move easy for us! The price was great and as quoted. Thanks again to Marcus and Mico! Will use American Standard Moving again!

    Move cost: $1350
  • Alex Kienzle
    5 2 months ago

    The crew American Standard Moving sent for my move were very friendly and careful with all of the items. Even though they had to clear paths to get some of the things out of the garage, they never complained, and completed the job with no incidents. Upon arrival at my home, they placed all of the items where I asked them to and finished the job much more quickly than I expected. Thanks!

    Move cost: $1677
  • Michelle Danielson
    5 2 months ago

    The movers did a great job. They were thorough and careful with all our things. They did everything they said they would do. They were on time. Very helpful in placing our furniture. Mike who was my represented was amazing as well! He made the reservation prior to all this very easy and pleasant. We are very pleased with all the men they sent to move us. We would definitely use American Standard Moving again and would recommend them highly.

  • Nicholas White
    1 2 months ago

    My girlfriend and I were planning a 2500 mile move across the country for work. We found American Standard Moving (ASMS). We had never worked with movers before and were not aware there was such a thing as a moving broker. The people we talked with through ASMS never mentioned they were a broker until things started going badly. They were deceptive, manipulative, and dishonest from the start. They did not disclose that they were a broker, repeatedly stated they were sending out “their trucks” and “their men,” exceeded the “binding not to exceed” amount by a huge margin, and in the end provided no service to us at all.

    It started with multiple phone calls every day after we used a moving company search engine. They used high pressure tactics to get us to sign contracts without reading them, saying things like "we need to sign this as fast as possible because we have a truck coming through your area in a few days that could pick you up, but only if you sign it now.” They used our schedule as a manipulation tool, stating that we "probably would have to change (our) schedule” if we didn’t sign right away. That wasn’t possible at the time because we had already been hired to new jobs with upcoming start dates. I’ve seen several negative reviews where they use this tactic against people. They encouraged us to skip reading the contract and to scroll straight down to the inventory they manually entered at the bottom, which was wrong and required correcting literally every time. They did not talk about any of the stipulations in the contract. They claimed they “properly” disclosed all of this information during disputing the credit card charges.

    As soon as we paid the first deposit of $1000, things started getting even more questionable. They were suddenly hard to reach even though they had been calling at least twice a day until we paid the deposit. They didn't know when "their" movers would be out, and they regularly refused to answer questions about the move, stating that "dispatch is handling that now and we can't see their systems." We got the run around for a few weeks until they finally said we had to do another inventory, at which point they raised the price from $2800 to $3800. We paid another $700 at that point. They verbally promised to send “their most professional men," still never mentioning that they were NOT a moving company. They also verbally promised that we would hear from them at minimum 1 week before the move date. We didn't hear from them until the day before the move when they stated that a truck would "be there tomorrow" and that we would owe them another $1100 in cash or check on arrival. We were already nervous, but this was setting off a million alarms for both of us. It was at this point that we decided to cancel the move and use somebody more trustworthy and communicative. We called back and suddenly the price was $8000 for our move.

    I reached ASMS' customer service employee and told her that I felt strongly misled and that their services had been misrepresented to me. During this phone call, the woman I spoke to, “Stephanie,” escalated and started screaming at me, talking over me, and threatened to take me to court if I cancelled the move. I felt threatened and unsure of my options, but I felt like canceling was the better option versus letting someone take my belongings for an unknown amount of time for more than double what we had agreed on. I was VERY clear that these were my reasons for canceling.

    I then filed disputes with Chase. The woman who I spoke to said her name was Stephanie, but on the paperwork they sent to Chase her name is now “Nicole,” and she blatantly lied and said I "refused to give a reason for cancellation." 2 months later, Chase sided with ASMS and let them keep our money even though no service was provided and they lied throughout the process.

    We aren’t the only people going through this. They have many negative reviews at different websites with people reporting very similar predatory practices being done by ASMS. I have linked a few here. MyMovingReviews.com even noted that they saw many fake reviews all coming from the same IP address. It wouldn’t be surprising to learn that the company asked employees to write fake reviews to help trick people into using them, since companies like this one have been in the news for doing that before.

    Per the Better Business Bureau, they have 36 complaints in the last year, with many of those being just like mine. For comparison, United Van Lines, a company with volume many times larger and with many years of service, has zero.

    https://www.mymovingreviews.com/movers/american-standard-moving--and--storage-9070

    https://www.bbb.org/us/fl/boca-raton/profile/moving-brokers/american-standard-moving-storage-inc-0633-90433989/complaints#264154859

    https://www.retirementliving.com/reviews/american-standard-moving

    https://www.mover.exposed/american-standard-moving-scam/

    Move cost: $8000
  • Eric Choi
    1 2 months ago

    If I could give no stars that would be more accurate. Please don’t be tempted by their “rating” from others that reviewed and do not go with these guys. Worst experience ever!

    Here are the facts:
    1. They will give you a low quote originally only to add additional costs on the day of your move, leaving you with no choice but to pay it. *Be sure to ask About and factor in the Additionally $150 long haul cost, $370 shuttle cost, extra box and packing costs and any additional inventory costs.
    2. They don’t tell you the exact date or time they’ll be there to pick up your stuff until 24hours before the day of the move.
    3. And they also don’t give you the exact time and date they can deliver your things until 24hours before the day of delivery. Even though you tell them your preferred date, they completely ignore it and means nothing to them.
    4. Their customer service is a joke and even after you call them to try and find out the dates of pick up and delivery, they say they’ll find out, but they don’t follow up at all.
    5. Their packing job is horrible and you’re items will get dinged, ripped and damaged,
    6. When unloading, they do the worst job re- assembling your items they took apart, leaving you with extra screws/bolts and extra parts. *They'll also try and duck out before reassembling all your things so, make a note of what they took apart.
    7. They’ll damage your hardwood floors and bang up your new place walls when unloading and the try to cover it up by placing your boxes over the area so you won’t see it until you move/unpack that box and they’re long gone.

    In short, if you do for some reason decide to go with these guys...don’t say I didn’t warn you and enjoy the shitty service and price gauge you’ll get.

    Move cost: $2800
  • Eric Choi
    1 2 months ago

    If I could give no stars that would be more accurate. Please don’t be tempted by their “rating” from others to go with these guys. Worst experience ever!

    Here are the facts:
    1. They will give you a low quote originally only to add additional costs on the day of your move, leaving you with no choice but to pay it. *Be sure to ask About and factor in the Additionally $150 long haul cost, $370 shuttle cost, extra box and packing costs and any additional inventory costs.
    2. They don’t tell you the exact date or time they’ll be there to pick up your stuff until 24hours before the day of the move.
    3. And they also don’t give you the exact time and date they can deliver your things until 24hours before the day of delivery. Even though you tell them your preferred date, they completely ignore it and means nothing to them.
    4. Their customer service is a joke and even after you call them to try and find out the dates of pick up and delivery, they say they’ll find out, but they don’t follow up at all.
    5. Their packing job is horrible and you’re items will get dinged, ripped and damaged,
    6. When unloading, they do the worst job re- assembling your items they took apart, leaving you with extra screws/bolts and extra parts. *They'll also try and duck out before reassembling all your things so, make a note of what they took apart.
    7. They’ll damage your hardwood floors and bang up your new place walls when unloading and the try to cover it up by placing your boxes over the area so you won’t see it until you move/unpack that box and they’re long gone.

    In short, if you do for some reason decide to go with these guys...don’t say I didn’t warn you and enjoy the shitty service and price gauge you’ll get.

    Move cost: $2800
  • GOWRI RANGARAJAN
    1 2 months ago

    DO NOT USE THIS MOVING COMPANY!

    If you are thinking of choosing AMERICAN STANDARD MOVING & STORAGE for your home relocation, please be prepared for the following.

    You are signing up for a CHEAP service and better know:

    • This company is just an agent who will find the cheapest movers in your area and get them move your goods. You will have no control on who they subcontract with.
    • Rest assured, the movers who come to your home will be
    o Most unprofessional people with a threatening demeanor. Rude attitude to put it politely.
    o Show zero care about your goods
    o Will start complaining about the work from the minute they step in
    o Find ways to charge you more (hell a lot more than what was contracted by this brokerage company)
    o Platinum packing is a joke. They will not even wrap your stuff with anything and just dump into boxes. Rest assured anything fragile will be broken – your family photo frames included.
    o They will make you pay for the cheap service with stress and worry.
    • After they take your goods, it is all at the movers’ mercy. In my case requested for a delivery date giving them 2.5 weeks advance notice. I got my goods almost after 50 days of the requested delivery date. This is after raising complaints on BBB, FMCSA (Federal Motor Carrier Safety Administration) and even calling the police.
    • This agent company (American Standard Moving & Storage) will do nothing about the delay and be even more rude than the third rated movers they subcontract with
    • You will have to go through hell to make them deliver.
    • When they deliver, your goods will be in a shape that you don’t even want it anymore.
    • Net-net: go with this company only if you have no choice, financially. Even then do not go with American Standard Moving as we now know they are frauds. Try your luck with another cheap company, so that you at least have 50% chance of a ok experience. THIS IS A FRAUD COMPANY. STAY AWAY OR BE PREPARED TO HAVE THE WORST FEW MONTHS OF YOUR LIFE. Good luck!

    Move cost: $8800
  • Barry Kellogg
    5 2 months ago

    Excellent service! Pleasure do deal with them from beginning until the end. They advertise all rates for all dates on the Website which was very easy for me to pick the date and knowing the rate ahead of time, with a little help over the phone it was easy to go over the inventory for the final numbers and get everything reserved, the movers worked hard and wrapped all my furniture with blankets free of charge without any damages and quick move! Great company! great Business. Would recommend American Standard for your move!

    Move cost: $5000
  • Sue Peterson
    1 3 months ago

    You are the most dishonest Company I have ever tried to work with. You are taken advantage of our family and now you took our $1,700.00 deposit, lied and didn't move us. We don't have the money to now because you won't refund our $1,700.00, after walking out of a binding contract. I can only pray our brother doesn't pass from his terminal cancer before we can get home.

    Move cost: $4300
  • Pam James
    5 3 months ago

    American Standard Moving and Storage did amazing with my mom. Their movers showed up and made sure everything was handled for her and for that I am grateful. They made her feel safe and secure and guided her through the entire process. Thank you and I will highly recommend!

    Move cost: $1570
  • Jeevandeep Samanta
    1 3 months ago

    Very bad. Like the worst. Firstly they increased the price by $500. Then it's already 20 days and I yet to receive my stuff. While booking the guy Jason was like we will deliver in 7 days and definitely not increase the price as you are way below the weight limit..

    Once I make the payment their Theory changed. Even I talked to the driver while he is picking up the stuff. He said ok. Later they demanded more money. Which I had to pay. I have made all the payments but no sign of my stuff... Now they are saying talk to dispatcher we are just the agents. If that's true why should we do any business with these guys

    Please do not, I repeat do not use there service.

    Move cost: $2000
  • Sergio Fuentes
    5 3 months ago

    I recently had a great experience with this American Standard Moving. I got a job transfer down to another state which required us to move our 3 bedroom house. My cousin who recently moved had used this mover with a good experience so I gave them a call. Brian was also our coordinator throughout the move. Pick up and delivery was flawless. Movers arrived on time and worked hard throughout the move. The crew leader was very friendly and explained the whole process both at pick up and delivery. Highly recommend!

    Move cost: $3200
  • Barry Wiltshire
    3 3 months ago

    Overall the move went smooth. The reason I’m giving a 3 star is because of how well customer service handled my situation and helped. The rep originally was very nice and helpful but forgot to go over my shuttle fee.

    I was moving to Manhattan for a job relocation and was quoted $1570. The movers did a great job and were on time for both pick up and delivery but I did run into a issue with a shuttle. Due to a semi not fitting I was charged $300 which American Standard Agreed to pay half. I did have to pay $150 which is why I am giving this review but overall as I said they did try to do right by me so I appreciate the effort and as long as they cover all costs I would recommend them for your relocation costs.

    Move cost: $1870
  • Bradly Rebel
    1 3 months ago

    Awful experience. They nickel and dime you for storage (charged me two more months because my move in date as 2 days after a one month date. Then I get a call saying their incompetent driver can't pull down a standard road so they will have to charge me $350 more for a shuttle service. What was interesting is that I had two semi tractors already deliver by coming down the same street. I guess they have very incompetent drivers. Beware and do not use as you will pay a lot more for sub par service.

    Move cost: $3500
  • Thomas carr
    5 3 months ago

    American Standard Moving was very honest and reliable. My furniture order was delivered as schedule and in perfect condition. Scot & John were both professional, friendly, and very capable. They assembled my recliners and showed me how to operate them. This was huge for me! I am so grateful. I could not have done it alone. Will tell y family and friends.

    Move cost: $1574
  • Daniel Lal
    5 3 months ago

    All in all a great experience! The price was very reasonable & the staff were friendly from the start. The movers(Tristan & Delvin) were very friendly, efficient and professional as well. They made my move very easy. Would definitely recommend American Standard Moving! they are just great!

    Move cost: $3000
  • Melanie Gibbs
    5 3 months ago

    I had such a great experience with my move that I decided to write a review. I don't usually write reviews (I read a lot of them!) but when I have a really great experience, I feel like it's important to share it with others. I know nothing about choosing a mover so I had to narrow down my choices based on reviews. American Standard Moving had really great reviews so I decided to give them a call. I'm so glad I did! They took care of absolutely everything for me and they were so careful with my family's belongings. Moving isn't fun no matter what, but it can be made better when you are working with people who care. These guys care! They work fast but are very conscientious to be very careful as they move your stuff. The move went so much faster than expected which was a plus! I also compared several different moving companies and found American Standard Moving to be the most reasonable. Some of the quotes I received from other movers were "open-ended" meaning that it gave me the impression that my costs could increase if they just decided that it was taking longer than expected or if I had more things than they first thought. The last thing you want is to think you are paying a certain amount only to find out that it's going to be much higher! They gave me a price and that is the price I paid. I had a wonderful experience with them so if you need a mover, you should definitely give them a call.

    Move cost: $6700
  • Nick Anderson
    5 3 months ago

    Wonderful experience! Will worked up a quote for our long distance move and helped us get it scheduled. He was very professional and on top of things. Someone called to confirm the move the day before and go over a few last minute things which I appreciated. I can't go on enough about our moving team - Daniel and Q. These guys knew what they were doing and did it so quickly and carefully. They came prepared with blankets and wrapping to protect our furniture. We had a couple of large, bulky pieces I was concerned about getting through a tight entryway. (When we moved in, we had to remove the door frame and also an overhead light.) Daniel & Q were able to angle everything just right and get the pieces out with no problem and no removing doors or lights. They made it look so easy. We were extremely impressed! Professional, courteous and good at what they do, these guys are true assets to this company. I highly recommend American Standard movers and appreciate their level of professionalism. They made our move a breeze.

    Move cost: $5700
  • Aaron Addison
    5 3 months ago

    American Standard Moving are the best! They did a residential move for me in June . 2019. They came in on budget, and Darryl and his crew are awesome!! It included a full pack and several flights of stairs and they did it all smoothly. They used blankets to protect my furniture and tidied up when the move was finished. They were courteous to my neighbors and were just a pleasure to spend the day with! Moving can be stressful but the right crew and company make it just fine. :)

    Move cost: $5000
  • Melissa De La Torre De La Torre
    5 3 months ago

    Amazing experience! Second time using American Standard Moving and could not be happier. Showed up on time and finished the job within the 2 days of the timeframe. Amazing workers and very efficient!

    Move cost: $2300
  • Richard Withrow
    5 3 months ago

    Great company with low rates, especially in the East Coast. I've used American Standard Moving twice and the moving teams both times were attentive, hardworking, and super friendly. All boxes/furniture were delivered undamaged and they made sure to avoid scuffing floors or walls in both old and new locations. Highly recommend,

    Move cost: $2300
  • Robert Fennikoh
    5 3 months ago

    We worked twice in less than a year with American standard Moving and both times had an outstanding experience. They are professionals and make a stressful day go without a hitch. On our second move we had some tight spots that I anticipated would be hard to navigate, but they got everything in place without a problem. Smooth experience and wonderful people -- highly recommend!

    Move cost: $1700
  • Chapel Dough
    5 3 months ago

    Super great to work with. Best customer service, awesome could not be happier. We used American Standard Moving for the first time in October moving to our condo. Mrs. Morgan was pleasant to deal with and the two guys that work for her are excellent! Best decision we ever made was to use them! Highly recommend!

    Move cost: $3000
  • Bruce Smith
    5 3 months ago

    Highly recommend American Standard movers!! I have used them twice and had excellent experiences both times. My fiance and I moved with Soda City a year ago and had a great experience, so when my Mom in her late 60's needed movers recently, we booked Soda City without a moment's hesitation. The 3 man crew that moved my Mom included Tyrus, Joe and Dave--these guys were AWESOME!!!! They were punctual, got to work immediately and we were amazed how quickly and efficiently they completed the entire move--all without a single scratch on anything because of how well they wrapped and protected each piece. Best of all, they were super cheerful and friendly and their awesome attitude and great work ethic made my senior Mom go from being stressed about the move to being totally at ease. When I saw her stress melt away and heard her laughing with the guys, I knew this would be a smooth move and it certainly was. Can't praise Tyrus, Joe and Dave highly enough! It's not often that you can get top quality service at an excellent price, so we will only use American Standard Moving and Storage from now on!

    Move cost: $6700
  • Mohammad Chi.
    5 3 months ago

    Hands the one of top companies for moving. They made my move stress free and cost efficient. Thank you American Standard! Your movers did a very well gob!

    Move cost: $3000
  • Larry Cooper
    5 3 months ago

    I have moved a few times and every time consistently it has been most stressful experience. After doing it on my own in the past, this time I tried to use moving companies and luckily I tried American Standard Moving & Storage in favour of everything out there. They were absolutely fantastic and took care of all my possessions and delivered them safely. Their pricing model ensured I got best value for money. And most importantly, my stress free moving experience (I would still avoid moving :)) was something to remember :)

  • Ashley Fitts
    5 3 months ago

    Very pleased with their services. Their quote was right on point and my balance was $200 less on delivery which was neat. Would highly recommend American Standard Moving!

    Move cost: $2100
  • Mel Rodriguez
    5 3 months ago

    If I could give an extra couple of stars I would. American Standard’s movers are the best. Their movers came in February and moved us from our old house to our new one. They were able to fit all of the furniture that would eventually go into the downstairs into the smaller part of our garage and came back in July to move that furniture into the newly finished downstairs. They are clean, polite, efficient and most of all courteous. No surprises on pricing. From the gentleman that did the quote to the last two men who finished the job they were top notch!
    Thanks! I would recommend them!

    Move cost: $1570
  • Audra Boeneke
    5 3 months ago

    This was third time I hired American Standard movers and I have always been highly satisfied. Their procedure was very systematic and informative. The office team was quick to respond my phones and emails. I couldn’t be more pleased. Movers were polite, skilled and helpful. They went above and beyond to make the move wonderful. Every time on my move day they showed friendly attitude. I am very impressed with their performance. and pricing as I did not get charged more money like most movers do.

  • Richard Withrow
    5 3 months ago

    I recently used American Standard Moving and they were great! Everyone was super friendly and professional during the whole process. They were prompt with email replies and on top of the details from beginning to end. The day of movers - Tyler and another guy - were awesome. They arrived early, moved efficiently, and took care moving anything delicate. Price seemed average to me - not cheap but not super expensive. The experience was great so worth every penny.
    Highly recommend!!

    Move cost: $3700
  • Dolly Casiano
    5 3 months ago

    American Standard professionalism was second to none. I was pleasantly surprised to find my price actually less in the end than originally estimated. My move was smooth across the board and allowed me to focus on my new business opening rather than stress about the moving itself. I would use them again and recommend American standard to friends and family.

    Move cost: $2533
  • Barry Steel
    5 3 months ago

    Very pleased with American Standard Moving. I was moving a very small studio and they were able to give me a reasonable quote for the move. Pick up and delivery went well and the movers assigned for the move did a great job! Would highly recommend!

    Move cost: $1570
  • Evelyn Mendez
    5 4 months ago

    American Standards movers were outstanding. They were kind, patient and hardworking. We were in awe as we watched them wrap every piece of furniture with packing blankets and tape to secure the placement of the blankets. Our couch was valuable and they treated it as such. They wrapped it in packing blankets, shrink wrap AND tape. They worked diligently and without hesitation or complaint. Also, Seth, at the office was easy to work with and clearly described every aspect of the move with us. If you are looking for a moving company that will treat your home furnishings with respect and care, we highly recommend that you hire American Standard Moving.. they are amazing!. They go above and beyond what is expected and they do so with calmness and good manners.

  • Jillian Hatfield
    5 4 months ago

    Very pleased with the services they provided. I had my concern because of the reviews but my move went well with them. They had much better reviews than other movers and are more established which is hard to find now a days with all these flyby night brokers. Would highly recommend giving American Standard Moving a chance! They made my move stress free.

    Move cost: $1650
  • Cammie Lester
    5 4 months ago

    Very pleased with their movers! Have had two recent clients, I'm a home and office organizer, who have moved with the excellent services from American Standard Moving and Storage. It's extremely important to me that I can refer my clients to reliable and professional services and these guys certainly has risen to the occasion each time. Their customer rep Jacob led a lovely, careful and respectful team. They were universally very receptive to my client's requests and concerns. Looking forward to sending more clients their way! They make my job a lot easier and I cannot thank them enough.

    Move cost: $2100
  • Steven Small
    5 4 months ago

    American Standard Moving is one of the best movers . Brian and Vince provided the most professional, careful, considerate, and efficient movers I have ever used. We had a difficult move both in scope and emotion. They quickly adapted to our situation and handled everything like seasoned pros. We ended up under budget. Can't say enough good things about these two young men. Next time we need to move anything I plan to request them. Their process from booking through the entire move is exceptionally easy. Thank you very much American Standard!!

    Move cost: $3700
  • Dalilia Kellogg
    5 4 months ago

    Excellent service! Pleasure do deal with them from beginning until the end. They advertise all rates for all dates on the Website which was very easy for me to pick the date and knowing the rate ahead of time, with a little help over the phone it was easy to go over the inventory for the final numbers and get everything reserved, the movers worked hard and wrapped all my furniture with blankets free of charge without any damages and quick move! Great company! great Business. Would recommend American Standard for your move!

    Move cost: $5000
  • Jacki Cirello
    2 4 months ago

    Honestly this company made my move so much more stressful than it needed to be and I would NOT recommend them to anyone I know. I felt completely robbed because the price kept changing throughout the process for things they originally told me they wouldn’t charge me for, or they would show up at delivery asking for more money when it wasn’t what they said on the phone the night before. When they came for pick up they surprised me with a lot of details that were never told to me before such as I had to pack my glass kitchen table top myself?? And I was never told that when I told them what furniture I had. I have never had a long distance move before and if I ever do one again it will definitely not be with this company nor will I ever let anyone I know use this company.

    Move cost: $2400
  • Cierra Devour
    5 5 months ago

    I was worried and concerned due to the amount of call I was receiving but was satisfied with what American Standard Moving had to offer.

    It wasn’t the lowest price I had received so I decided to use them for the level of service and was not disappointed. They arrived within the window they gave me and the guys that showed up for American Standard were professionally and friendly.

    Loading was good and I didn’t finish completing the packing so they were able to pack my tv and mirrors which was additional and of course expected since they did explain those were extra from the start.

    The unloading went as expected as well. Everything arrived in one piece and delivered in a reasonable time as my move wasn’t that far.

    Overall I would say I am pleased with the services American Standard provided and I would recommend using them and save the hassle of shopping around so much. They have great prices and great service.

    Move cost: $3200
  • Jennifer Waugh
    1 5 months ago

    Absolute joke of a company and complete waste of our money. My husband contacted ASMS over a month ago to schedule a cross-country move (3-4 day drive for us, so understandably not simplest relocation). Before he placed a deposit he was told it was estimated to be 5-9 days from when our belongings were picked up to when they arrived at our new home. When he was in contact again (before moving day) he was told it could take up to 21 days or we were to get a refund. It has now been 18 days since our home was packed up and our furniture, clothing, cookware - everything that did not fit in 2 cars - is still not with us. What is much more aggravating and disappointing than the incredible lag in having our items (we have been in our new *empty* home for 13 days sleeping on an air mattress and sitting on lawn chairs) is the complete lack of transparency and poor customer service. Before the movers even arrived we had trouble getting in contact with the company to confirm the day they would be here as they did not call when we were told (he called 2 representatives and customer service, and did not get a return phone call until he called again the next day - the scheduled move). A detail I was unaware of is the fact that our things were packed into a truck, driven 3 hours away, and then placed in storage until another driver picked them up - meaning double the liability with moving and possibly damaging our things. After day 7 my husband called to ask for an update to find out if our things had even left yet, and could not get through to anyone initially, then received a call from a rep who said they had no estimate or tracking. No tracking? We couldn't even find out if they had started their journey? The next day he received a call that we should expect our things in 5-7 days and we could expect a call 2 days in advance to plan for movers (meaning, yes, they had not left the facility where they were taken after pickup). 2 days ago my husband received a call from a driver (he had yet to speak to this person) informing him he would arrive between 5-7 the next day. A bit of relief. 4:30 yesterday hits and my husband receives a call from the driver saying he would be here at 10 pm, to which of course my husband said would not be happening (we moved an entire box truck - this would not be a 60 minute ordeal and he works at 7 am, not to mention neighbors). The driver said 8 am the next day, and texted my husband asking for our address?? It is now past 9 am on day 18 and there are no movers here, and I have yet to receive a phone call or email back from customer service. I'm shocked at how poorly this operation has been run, mostly due to the lack of transparency and the failure to ever remain in contact with us. Our experience with ASMS was an unforgettable experience in the worst way, and I feel obliged to encourage as many people as possible not to utilize this company for any type of move.

  • Jean Weiko
    5 5 months ago

    Big thanks for making my move so easy and painless.
    Very responsive and efficient service that American Standard provided.
    Accurate on time and very nice to you.
    I didn't have much stuff but what I had was mostly fragile glass and statues and vintage dishes that I was so worried about. I have broken a couple of those when I first moved to US. So I was very nervous. Luckily, none of them broke this time, and its all because of the care and attention of these guys! Thank you for the great service. I would highly recommend American Standard Moving and Storage!

    Move cost: $5000
  • Leo Stanley
    5 5 months ago

    I needed American Standard Moving for an emergency move, they contacted me right away and we’re happy to oblige . Their price was less than half of another large moving company . They moved antique furniture that was over 100 years old and cared for it properly . The price was for three hours to move approximately 15 miles to a storage unit . Everything went fine until the furniture wouldn’t fit in the elevator at the storage facility but Brian figured out a way of getting the piece into the elevator and to the storage room . The two movers were extremely polite very professional and performed their job as it should be performed despite five very unusually poor reviews, I returned a call after they contacted me to make sure that everything went well .

    Move cost: $6000
  • Raja Cherukuri
    1 5 months ago

    They set me up with a mover , who came in a day early to pick up , insisted we pack immediately and took our stuff.
    Not yet delivered.
    No idea if they will deliver.
    I would give - 0 stars if possible,

    Move cost: $1500
  • Dale Garcia
    5 5 months ago

    American Standard Moving helped move our furniture and personal belongs from our old 2,700 sq ft house to our new 4,000 sq ft house less than 2000 mile away.
    Initially, I had planned to only have my furniture moved and not lighter or personal items. I explained to Thomas (the owner) that our dining and living rooms were both heavy and fragile at the same time. Our white modern leather furniture are stark white and heavy as bricks. As heavy as the pieces were, they moved them as though on the tips of their fingers. They were washing their hands frequently throughout the move to ensure that no dirt would be engrained on the pieces as they were moved. I planned for the move to last between 14 hours and only for the main furniture to be moved. When I saw how well they were doing, we extended the whole day until late evening and practically moved the entire house. They did great and worked at the same pace in their last couple of hours as they did when they arrived. Another thing I noticed is that they don't get irritated by picky customers (like myself!) following them around and stating remarks of caution. I found American Standard Moving and Storage online and hired them based on the immaculate reviews I read, which only turned out to be exactly what was written. Thank you Brian for setting me up and the crew you selected for my move. You are recommended to my family and friends!

    Move cost: $12000
  • Jameson Lumas
    5 6 months ago

    From the moment I called American Standard Moving and spoke to Brian, I knew I was in good hands. Moving is really stressful, but Brian was the man! He is the perfect "voice of the company" - calm, reassuring and methodical in his questioning about all the details. I also appreciated his openness about how rates are calculated and not just thrown together, like some other companies I've used before and then show up and they say you have more. I knew I was getting a fair and transparent rate for their services.

    The moving crew was exceptional...and in 110 degree heat! Professional, courteous and accomodating, the guys really rocked despite the conditions. Raul, Scott, Robert and (I forgot the 4th guy's name, but he was not less awesome!), not once showed anything other than a "we're here to do a job and do it well...for you!"

    I'd like to give particular high praise to Scott who was extremely friendly and accomodating, even when my wife and I were indecisive where some very heavy furniture was going and we asked they be moved a few times. Sorry! He took it in stride and we never felt we were being a pain in the butt! Really good-natured and funny guy and we both appreciated that he didn't give any attitude (which he probably was entitled to!).

    So, many thanks for being there for us! We love our new digs and the move was painless! American Standard is defined a must use!

  • Isaac Olsen
    5 6 months ago

    My experience with this company has been really great! They are very reliable and trustworthy. Orlando and David were our movers, and they did an excellent job when they showed up. They were very kind, professional and even patient with me when I got things confused. Customer service was very responsive. These guys helped us move furniture between three different houses, which was a big job. Everything went very well! I highly recommend American Standard Moving to set up your move!

    Move cost: $3700
  • Carter Miller
    5 6 months ago

    These guys and their movers are awesome! I was doing a big move but they were very professional and handled everything with care. I highly recommend these guys to anyone moving with lots of stuff. They are constantly doing something and there were even times when I had to tell them to take a break!

    I did not have any issues with reaching my sales rep or customer service during the process.

    I was hesitant due to never moving before as not knowing about trusted movers but I took the risk with them because of their great prices and was not disappointed. I wouldn’t hesitate to give American Standard a chance and ask as many questions as you can to make sure everything is accounted for and everything will work out! They are great!

    Move cost: $4300
  • Kevin Haines
    5 6 months ago

    A few weeks ago American Standard Moving helped my family move from a two story townhouse in to a one story house across the country. These two guys were awesome! Not only were they fast and efficient, but extremely careful with our furniture and the walls, even in the tight stairway, and they helped us finish packing. Also, we have cats and they were very careful, making sure not to let them out of the house. On top of all of that, they were super friendly. Make sure you tip these guys very well. They make moving a better experience!

    From our experience, American Standard Moving and Storage seems to be one of the best moving companies at the best price. I would give them a score of 12 out of 10, would recommend them to anyone looking to move, and will definitely use them if our family ever needs to move again.

    Move cost: $6500
  • Alicia Moore
    5 6 months ago

    My moving experience was great with American Standard Moving.. Notifications and follow up were great, recieved text messages letting me know on arrival time. When my movers arrived Mike and Ricky, they were on time, friendly, worked quickly while moving my belongings carefully and safely.. up three flights of stairs, sorry guys. I really appreciate the service and care you provided, you both made my move so much easier and stress free. I definitely would use and recommend this company because of the service American Standard Moving provided. Thank yall so much!

    Move cost: $3750
  • Mitchell Bradley
    5 6 months ago

    American Standard Moving and their crew were amazing. They were one time, diligent and precise with how they packed and moved my items.

    I have used other moving companies and never had a great experience as I did with American Standard fully from start to finish.

    I started my process with Brian who was so accommodating with my requests and when I had to change some dates at the last minute he was great and always followed up with me. The Customer Service Rep, Christina was amazing, she called throughout the day to keep me informed in the process.

    Thanks so much American Standard and you have the best team!!

    Move cost: $5100
  • Kevin Haines
    5 6 months ago

    A few weeks ago American Standard Moving helped my family move from a two story townhouse in to a one story house across the country. These two guys were awesome! Not only were they fast and efficient, but extremely careful with our furniture and the walls, even in the tight stairway, and they helped us finish packing. Also, we have cats and they were very careful, making sure not to let them out of the house. On top of all of that, they were super friendly. Make sure you tip these guys very well. They make moving a better experience!

    From our experience, American Standards movers seems to be one of the best moving companies at the best price. I would give them a score of 12 out of 10, would recommend them to anyone looking to move, and will definitely use them if our family ever needs to move again.

    Move cost: $2750
  • Alvin Johnson
    5 6 months ago

    Moving across the country is one of the most annoying things anyone can do. But American Standard Moving Company helped me with my moving day definitely on the highest level! I will start by saying I did a ton of research before selecting my movers. American Standard had the most transparent pricing and best customer service compared to other movers . They provided the certificates of insurance within 24 hours after I had put down the deposit which made everything stress free. The day of the move I received a call from Scott informing me that they were on their way. They arrived about 30 min early but did not show up in my apartment until the agreed time. They were also super friendly and made us so excited and happy about the big day! They worked with us for 11 hours and we just enjoyed our time and didn't understand how the day passed by in a glance! Really nice guys and an overall really great experience - perfect for a day that is inevitably going to be stressful. I cannot recommend them highly enough! Hire them and save yourself a WHOLE lot of headaches.

  • Ricardo Lainey
    5 6 months ago

    5 Stars for American Standard And their movers. From the beginning the office was professional and honest about pricing and schedule..No hidden costs and I was very happy with the service. They were upfront and very helpful. Day of the move, 4 men showed up on time. 7 Hours of hard work on a very hot day in June! They took appropriate breaks - NO BS with these guys! Tim, Eric, Travis and David - you guys are the best. They worked hard and through in a sense of humor too! I highly suggest this company and these guys for your next move. I am still impressed at how quickly they managed to unload and reassemble my belongings. They make long distance moving seem easy!
    Thanks again!

    Move cost: $2377
  • Leslie Pearl
    5 6 months ago

    American Standard Moving is absolutely awesome! Not only did they squeeze us in after we were left high and dry by another company, every single item that was shipped was in perfect condition!!! Their customer service dept was always available and kept in touch during the entire process. Any questions we had were always answered promptly. HIGHLY RECOMMEND!! Glad I gave them the opportunity!

    Move cost: $1677
  • Joe Russ
    5 6 months ago

    Very grateful to the company for the excellent work on the transport of furniture. Special thanks to the movers that showed up and kept up with their professional work. They were highly correct, polite. Everything was neatly disassembled, packaged and assembled on site. The driver who worked with team also did not refuse to help when it was required. It is also important that the overpayment for the work done was not required, all in accordance with the preliminary agreement. Moving can be very stressful especially going cross county but American Standard Moving did an outstanding job selecting my Movers!! I will now recommend all my friends to your specialists. Thank you so much!

    Move cost: $3200
  • Catherine Levy
    5 6 months ago

    American Standard Moving were very good. I was very pleased that they changed the move date without charging extra. The Carrier they chose for my move did a phenomenal job. The only thing was that maybe they could be a bit gentler. They didn't damage anything. They didn't damage the furniture, but I did have to clean my mattress. Otherwise, it was great!! On the phone, they were excellent and provided a great estimate. They didn't yell at me on the phone when I asked to change the move date. They didn't charge me for that. Their prices are very competitive. They are one of the cheaper ones out there so for that reason I would recommend them!

    Move cost: $2500
  • Fernando Mendez
    5 6 months ago

    I had the best experience possible with American Standard! The movers they chose for my move were amazing. I moved from MA to FL after 30 years of living in the same home. The guys who packed my belongings treated my things with great respect while working incredibly efficiently. They arrived 9am sharp and worked until 6pm to load my entire house.
    IT was really scaring seeing everything I own, including my car, being driven away by people I didn't know but I quickly came to trust and respect their team especially Ronnie, who was the team lead. They arrived a day earlier than expected (and ensured I was ok with that) and every little thing arrived in perfect condition.

    They spend a lot less time unloading and reassembling which was great with my schedule since I had to start unpacking so I can prepare for my new job. Their rates were more than fair and their work ethic and delivery of my belongings to my new home was outstanding. I highly recommend American Standard due to the great experience I had with them.

  • Emily L.
    5 6 months ago

    The call to setup the move was great, and fun. Like many companies they provide you with information and schedule the move. I was very comfortable during the entire process due to this.

    I am so so so happy I chose American Standard Moving .I feel lucky. l was pretty worried at first because I'd never used a company before, always having family help me move and sometimes you can get lost in reading negative reviews along with the good ones but as a last minute move I needed all the help I could. They we're awesome. Oscar at dispatch was so helpful every time I called and had questions, then my last minute requests we're received so well by Brian Sanchez with dispatch, they put out only happy voices and a kind attitude. Moving hour arrives, Jeremy and Donovan are the two guys who show up and Jeremy gives me the rundown of costs and a better estimate of time saying he likes to be up front and honest with everyone. I added multiple things and ended up having more boxes so the cost went up a bit as expected due to the increase in my items. They were efficient and careful with my things as well as giving me advice to save me money and time. They made me laugh and put me at ease. The movers that American Standard provided were great.

    Delivered as promised, swift, organized professionals from start to finish.. I would definitely use this company again! I hope everyone gets these two, or any other that is just as great!

    Move cost: $5600
  • Winsor Demore
    1 6 months ago

    Absolutely horrible experience. I was moving from a small town right on a major interstate across the country. Brian Sanchez, a sales guy, told me he would be my direct point of contact for the whole move, and gave me his direct cell number-telling me to contact only him with questions or arrangements. I paid a huge amount to reserve my move more than 3 weeks in advance, then had increasing trouble getting in touch with Brian. I called the Friday before my Wed/Thurs pick up to confirm my move, and spoke to Jessica-she went out of her way to be rude, condescending, and unpleasant. She told me I was never to contact them, they would reach out to me the following week, but my move would go ahead as scheduled with a Wednesday pick up, then hung up on me-and cancelled my move in their system.
    When I followed up again the next week because I didn’t get the scheduling call they’d promised, I first spoke to a lovely woman who was very confused by my move having been cancelled, but promised to sort things out, then I called back and by random chance spoke to Jessica-who laughed, acknowledged she’d cancelled my move, refused to let me speak to anyone else, and again hung up on me.
    After repeated hang-ups, I finally reached Christine, who claimed to be the only customer service supervisor in the entire company. She told me everything was fine, no, don’t make other arrangements, they’d pick up my stuff the following day as agreed, everything had been straightened out. But when my realtor called 7 hours later to verify that we didn’t need to reschedule closing (because I was nervous at this point), Christine was quite rude to her, laughing and saying the move was cancelled, they didn’t even service my area, and no, they had no intention of letting me know or refunding my deposit. It wasn’t until a lawyer-friend called on my behalf that they began the process of issuing a refund, but I was left scrambling to replan my entire move less than 18 hours before movers were supposed to show up.
    I’ve reached out several times since, and the only response was a two-word e-mail telling me to “f*** off.”

    Move cost: $3500
  • Indigo Dutton
    1 6 months ago

    These people are part of a professional rip-off ring. They routinely pass your move on to other movers who extort more and more money out of you. Also, don't expect all your belongings to arrive, or for them to actually do anything to get you compensated.

    Sure their Customer Service team will talk a good game. People like "Nicole" will promise to be working on your behalf. Everyone is shocked at how the other mover in the chain treated you and says they've never worked with that company before and now won't again. They ALL say that, and of course, they work with each other regularly. This is how it is meant to work.

    I had a "binding estimate" for $1800 (which disappears after you sign it, so be sure to take a screenshot before hitting submit when you digitally sign if you're stupid enough to hire them after reading the reviews on this site). Their technical systems are fully designed to accommodate the rip-off.

    Anyway, this binding estimate was supposed to include a sectional sofa and washing machine, among other things.

    The movers showed up 9 hours late (late at night) and insisted on a moving price almost twice that, without the sectional or washer, since they intended to charge by space on the truck, not weight, since they charge by whichever is higher.

    Eventually I signed the Bill of Lading they had since it was 1am and I needed to leave the next day, but it was definitely under duress.

    I was later told by a member of the NM Attorney General's office that that BOL was not a valid contract, because it became "door to door sales" when he increased the price and negotiated items to bring with me. Those contracts require things like a font size legible to the naked eye (literally specified at 10pt or above) and a 3 day cooling off period in which the contract can be nullified. The BOL had tiny fine print (more like 3pt) and was activated immediately, without a copy even being given to me. (email promised that never arrived)

    To stay within the allotted 4k characters for this review, I'll skip all the lies I was told by AMS during this period and after I found so much stuff missing on unpacking, and skip to delivery. I'd been told 3-6 weeks. I wrongly assumed they'd let me know more than a few minutes in advance when my stuff was arriving, so I could tell them if I needed any of the storage, but no. Thankfully my new landlord could let me unload stuff into the garage, but that was when the next leg of the rip-off began.

    This was now a third company hired by American Moving & Storage to rip people off on their behalf. They had the invalid BOL from the 2nd guys (Spark Moving of IL and NM) and were demanding another $1,500 or threatened to put my stuff in storage there, charging me another $1,000 to get it out of storage if they did.

    Thankfully my new landlord saw a 20/20 or 60 Minutes special on moving rackets like these and knew what was going on. She called the police and long story short, I wound up getting my stuff for more than I owed but less than they were trying to extract from me. I got 80% of my stuff anyway. A lot was missing, including a rug I saw the guy with when unloading, which somehow was gone once we could unpack the garage the next week when I could move in. They showed me the rug, but then put it back on their truck and took it!

    Thankfully I contested the final charges with my bank and was able to get $1,200 back, so I ultimately only overpaid by about $500, not counting the missing items.

    If you already used them, you can file a Moving Fraud Complaint on the fmcsa dot gov website and also with the FTC. You can also dispute the charges with your bank.

    If you're in NM, there is additional protection of state law. There is the "Unfair Practices Act" and also the Household Goods Voluntary Dispute Settlement program.

    Good luck.

    Move cost: $2400
  • Lawner Corliss
    5 7 months ago

    From start to finish we were absolutely taken care of! In our case American standard Moving showed up with Eight Men and Three Trucks, and the result was spot-on. We decided to go with this moving company because of their reputation for caring more and being more careful than "the other guys." Well, we've used "the other guys" in the past, so we have a reference point, and it turns out that the good reputation is well-deserved.

    Among other things, our family-heirloom piano was given a meticulous and gentle "all-hands-on-deck" move up some pretty difficult stairs. Not a scratch, and barely even a bump! Our move was a two-parter since the carpet wasn't installed at the time we needed to make the first big move, so we had the guys come back out and do an "internal" house move to get a lot of things where they belonged after the carpet was in. That went just as smoothly as the first move. These men are clearly trained to be careful, respectful and efficient.

    The estimate was accurate. The communication through the whole process never lagged. The crew showed up on time (which, based on past experience, is actually an amazing feat in this industry!). The work they did was right on the money. So much stress was pulled off of us because of the way they interacted with us and our stuff!

    Move cost: $7500
  • Joshua Ortiz
    5 7 months ago

    Wonderful experience with American Standard Moving. Moving is stressful but thses guys (we had 3) were so accommodating, patient, and understanding! Especially considering my Aunt (the one moving) has some early dementia and thus can be difficult at times but they were so good keeping a positive and understanding attitude. They did a great job taking care of precious possessions. When I need movers again American Standard Moving are at the top of my list.

    Move cost: $3000
  • Jordyn Jennifer Payero
    1 7 months ago

    DO NOT USE THIS COMPANY. First they are brokers, they quoted me a price much lower than I ended up paying. I moved my things into storage and just went to move them out of storage. All fragile items are broken and an antique hutch is missing. It is valued at 10000 dollars. Company is shady AF

    Move cost: $1800
  • Henry Cortez
    5 7 months ago

    We’ve used American Standard Moving twice now and will always use them for future moves! We’ve gotten a three man team each time and they are very skilled at what they do. Both times they were great!

    The movers are polite, efficient, and careful with packing and unpacking your belongings. They don’t have waste time and work very hard.

    Booking with the company is very easy and they’re always on time and ready as planned.

    We so appreciate having a good moving service that also provide you with an exclusive box truck and drives it themselves within the timeframe that they promise so it’s one less thing for us to worry about when we are in a rush or have a set time to be in our new house!

    We love American Standard!

    Move cost: $3000
  • Niruban Manoharan
    1 7 months ago

    This is THE WORST shipping company I ever know. Let me share my experience. I called this company for my moving in January. They first gave me a quote for $1500. Then I told it’s out of my budget. They again lowered it to $1400 and after that again to $1200. I was surprised how can they drop the amount from $1500 to $1200. Also they didn’t allowed me to hang the phone. They were urging that if I hang up I won’t get this offer. Then I agreed to pay $1200. After that they ask for my Check details. I was hesitant to share it but I did as they were urging. I clearly asked them what is the fee I have to pay if I cancel my appointment and they responded in the call like it will be $0 if I cancel before 4 days. But I got an offer for $600 to move from different company. I called them back and informed that I don’t want the shipping help as I got very good rate from another company. They threatened me that moving can’t be affordable by any company for 600$ and they gonna increase the amount later. I still don’t want to pay more so I didn’t lend my ears. So they agreed to cancel my appointment. All this happened in just 2 Hours. After one week they deducted my bank account with the amount. I went back to them and tried calling them. No one picked the call. So I sent an email asking for the reason. They informed that they posted my check and it got processed. I was in progress of moving so I have to pay for my lease breakage. So I ran out of money because of this. Also they informed me they will take 5% of the amount as financial processing fee. They never disclose this when I enquired about cancellation policy. After that I moved from my old apartment and moved to my new home. I was following up on my refund check and informed shipping customer care people to send the check to my new home. Again they sent the check to my old home. I was waiting for the check for almost 2 weeks and decided to call them. They never pick my call. Even if they are picking they will put on hold for 30-40 mins and then call will automatically get dropped. I tried calling from a different number then they answered my call instantly. I informed them about the non arrival of refund check then they found that it was sent to my old address. I told them I have communicated clearly not to send to my old address. They apologized and promised to send check only after 2 weeks. I really got pissed off and agreed for that. They sent the check and mention in the letter not to deposit the check till they confirm. Without seeing that I deposited and it got bounced. I agreed that I did a mistake but these people were very rude and they never returned to my call. Again I have to call them from different number and they attended my call. They took one week to take decision and after I called they mentioned that they can send check only after 4 weeks. Again on 4th week I didn’t get my check so I have to call them. They were very rude again stating that I did deposited the check Mistakenly that is the reason for the delay. I lost my temper and I have to tell them that all I wanted is proper communication. They gave one week time to send the check and came back and told that their owner is out of city so they couldn’t send check for that week again I waited for another one week and finally I got my refund check l. Once after getting the refund check I have to call them and inform that I received the refund check. They asked me wait for 3 more days to transfer the fund. I waited and encashed this month(May). It all started on Jan and I got my refund on May. So if you are planning to go all this hustle this is the best company for that.

    Move cost: $1200
  • Rolan Belgraves
    5 8 months ago

    Great service. On time. Took payment reservation over the phone! And sent a confirmation email. The drivers called when they were 20 mins away the day of! I highly recommend them! They made it Stress free! I would recommend American Standard Moving to provide you with the best movers! They are great!

    Move cost: $2100
  • Rolan Bei.
    5 8 months ago

    I decided to go with my guy and use American Standard Moving and Storage...
    Great service. On time. Took payment reservation over the phone and on site! And sent a confirmation email. The drivers called when they were 20 mins away the day of! I highly recommend them! They made it Stress free!

    Move cost: $3000
  • Angelica Patty
    5 8 months ago

    Excellent, professional service. We made a last minute booking the day before the move and everyone was more than accommodating. By the following afternoon all our stuff was moved. Bed was wrapped in plastic at no extra charge, staff were all very polite and friendly. And even shuffled furniture around for us at the new place to get it exactly where we wanted it. Wonderful service, we will definitely be using this company for all our moves. And price was definitely reasonable for saving us all the trouble and effort. Thank you Ryan and your great team on site.

    Move cost: $3000
  • Randa Hilton
    5 8 months ago

    I recently used American Standard Moving to move items from a house to a condo. I can’t say enough good things about them - right from the beginning they were supportive and helpful. My rep called me right away to find out what I needed and gave me a rough estimate on costs. Followed up the conversation in an email so I could get in touch with him at any time. The day before the move I got a call from him confirming what time the guys were showing up the next day. The movers showed up on time even though it was during the ice storm! They were professional and courteous and got the job done quickly! My items were wrapped such as the couches and any wood items were wrapped with blankets for protection. All in all my experience was great and I would use these guys again. Also my estimate and actual costs were in line so no surprises there! Great job - big thank you to the guys for all their heavy lifting!

    Move cost: $3500
  • Julie Esler
    1 8 months ago

    Booked a move for my elderly low income Aunt. Found this company through some online search engine. Turns out they were a broker, but were still the best price at $2,400 for a 3k lbs, 426 cubic ft move (a 1 bedroom apt). An other company came in person and estimated $3,200 based on $2,400 lbs (they said they don't go by cubic feet) A family owned moving company in Oregon even looked them up for me and said they had good reviews in the industry and it was a good price. So, I went with American Standard. The sales guy, Mitchel, overestimated everything on the phone and said most of his customers get back a few bucks in the end. I wanted them to come on a Saturday morning so my Aunt and I could head to California via car right afterwards. They told me I had to give a 2 day window. So, I said Friday and Saturday with Saturday morning preference. 3 days before the move, Scott from quality assurance called my Aunt and she added a few things to the inventory (a few boxes, a stool or two) and the estimate shot up to $3k, 3,600 cubic ft! My Aunt paid them another $300 over the phone for more deposit. Scott told her the the next installment amount owed as a certified cashiers check to give to the driver. When my Aunt told me about the estimate increase, I called to see why it went up so much. I called 3 times and Scott never called me back. Then, Jennifer in customer service explained it. I told her I wanted to remove a few things from the inventory that we decided to get rid of and she said it was too late, it has to be done 2 days before the move date. I said it would have been 2 days before if Scott would have called me back yesterday! There was nothing I could do at this point as we had already given them almost $1,000 for the deposit and needed to move in 3 days. I asked if they could disclose who the carrier was they hired and they gave me the name. I googled them and they were nowhere to be found. They had no website, but it turns out they were licensed and only had 1 truck. Jennifer also told me that on the day of the move the carrier would let me CHOOSE between a price based on cubic square feet OR to take a gamble and pay by weight but they won't know that price until after they go through the weigh station, but the driver will know the better deal. On the Thursday before the move, Rachael called and said our move day would be Saturday so we were excited we got the day we wanted. Then we asked what time and she said the driver would call the day before with the time. On Friday the driver called and said they would be there between noon and 3pm on Saturday. We were pretty disappointed as we wanted early morning. Then on Saturday (move day) the driver called and said he cannot come that day. I was VERY MAD! He said he had already driven 10 hours and the law says he cannot drive more hours. I know that is the law, but that is not my problem, that is his company's scheduling problem. He said he will come Sunday morning between 7a-8am. At 8am I called him and he said he was 25 mins away and just needed to jump in the shower and grab something to eat because he was diabetic. Although I feel for his health needs, that is still not my problem. He came at 9:30am in a Budget truck. He and his crew did a great job in wrapping furniture up and being pretty speedy. They were very pleasant. We gave them the check for the next installment. They told us the amount of the installment owed at delivery and said they don't base costs on pounds, only cubic feet, and the cubic feet lined up with the $3,000 estimate. We were really bummed as originally we booked because it was $2,400. The delivery took 3 days (American Standard said about 2-10) and the day of delivery the carrier's dispatch called my Aunt and said the check she gave the driver when they loaded up the truck was made out to American Standard when it should have been made out to the carrier company. They said they would mail her the check back and she could just bring that amount plus the amount owed at delivery. She said, " No way. I am not paying another dime until you give me my check in person and I go cash it (since the check is like cash and is already withdrawn from your account the minute you request the check.) The dispatch said the driver should have checked and made sure it was made out to the right person. My aunt said this is not our problem. The dispatch ended up meeting up with the driver, gave him the check, then the driver came to the delivery spot, gave My aunt the check, she went and cashed it, brought back the funds and paid in full. I think what we paid in the end might have been the going rate for that kind of move, but it was the biggest hassle I've ever had to deal with. Pretty sure American Standard made $1,000 out of that. I would suggest you do not go with a broker. Instead have several companies come to your house and estimate in person and compare.

    Move cost: $3000
  • Tony Aleman
    5 9 months ago

    Our movers were incredibly friendly and professional. They had positive attitudes and worked VERY hard. Prompt punctuality and did not waste time. I will only use American Standard Moving and Storage to move again im the future!
    Many thanks to everyone involved that helped me through the process.

    Move cost: $2300
  • John Stamos
    5 9 months ago

    At first I was stressed because I was in need of a moving company . and fast. Luckily I found ASMS my relocation specialist Austin was very helpful over the phone and took my inventory very fast. They arrived a week later. Best moving company I have hired yet!

    Move cost: $12489
  • S. L. Green
    1 9 months ago

    Wouldn’t even give them one star. That’s are the shadiest most dishonest most despicable people I have ever dealt with. And they made my move an absolute nightmare. I am actually physically ill from all the stress and tension from dealing with them. They charged much ore than they quoted they were not timely, and once they got a hold of my things we’re constantly adding more charged and fees before delivering them. This was a total scam.

    Move cost: $5200
  • Jessica Jones
    5 9 months ago

    We've only done local moves in the past so my husband and I were unprepared in March when some of the national moving companies were telling us that they were booking out-of-state moves in mid-March and April. After some googling, I found American Standard Moving and Storage our of Boca Raton Florida. I called on Friday, and Mike came to our home to give us an estimate on Sunday. We had a price quote that evening. Wow!

    Our moving day was on a Tuesday. Their movers arrived with a team of six men. All were professional, mannerly, and fast! The two trucks were packed in 8 hours just as Aaron said they would be. Our items arrived at our Wyoming home within that week!

    Do not hesitate to let this company move you! We were so impressed with their service! We will not hesitate to recommend American Standard to anyone who is making a local move or very, very long distance move.

    Thank you, American Standard for setting it all up for me!

    Move cost: $11750
  • Marcel Johnson
    5 9 months ago

    Big thanks for making my move so easy and painless.
    Very responsive and efficient service that American Standard provided.
    Accurate on time and very nice to you.
    I didn't have much stuff but what I had was mostly fragile glass and statues and vintage dishes that I was so worried about. I have broken a couple of those when I first moved to US. So I was very nervous. Luckily, none of them broke this time, and its all because of the care and attention of these guys! Thank you for the great service. I would highly recommend American Standard Moving and Storage!

    Move cost: $1570
  • Mick Barretto
    1 9 months ago

    ASM may cheat to win your contract by using incorrect information to generate false quotes, may not change it when you tell them about it, and might try and make you feel like the idiot for worrying about the details and for believing what the competitors say, just to secure your money.

    I called their customer support line and was offered $150 dollars to not write this up.

    Take Aways:
    Get all agreements w/ sales people through e-mail. If you do not, they will not honor agreements later.
    Make sure that everything on ASMs contract is accurate and force them change it if it is not. ESPECIALLY when they say it’s not important.
    Do not use ASM if you are unable to tell them every single item you want moved. Make sure every single item is listed on the contract.
    ASM’s sales people will tell you anything to get you to continue to work with them.
    If looking for the best price, ASM will wait. Do not pay any money until you have compared w/ the competition.
    Expect to not have contact w/ ASM assistance day of your move out or move in.
    The 21 day moving time is based on the first possible date of move in, NOT from the move out date. Regardless of how much in advance you schedule your move.

    I can’t say this will be every experience. I can say that this was my experience.

    ***See (#) next to full write up.

    ASM contacted me via Phone a full month before my scheduled move. I had plans to compare their rates to competitors for a move from my storage unit in another state to my current state. I decided to sign a contract and gave them monday so that if I didn’t find anything better that at the very least they would a backup (#5). Upon drafting up the contract it was the case that they generated a unit volume half as large as my correctly stated actual volume (#2). I hadn’t noticed this until I spoke to a competitor whose quote was much higher, but who had the correct details. I decided to call ASM back (#1) but prior to that I went through and got a fairly reasonable list of everything I was aware was in the storage until. I had the exact volume and a fairly accurate and padded weight estimate. I spoke w/ Scot, the dispatch manager and offered to provide the exact list. However because some items were already in boxes and others weren’t he said, to not worry about the exact items and to just tell him about the bigger items. As such I went through the list providing the bigger ones (#3). I also increased the number of boxes in the unit to account for the smaller items I didn’t state, thinking this would cover my bases and add the additional weight I had padded for. When I asked to change the volume, they said that their software wouldn’t allow for altering the volume without adjusting the weight. With this in mind they told me that the area wouldn’t matter. They then repeated many times that as long as the weight of the items was accurate that everything would be fine. I was also told by the sales manager, William, many times that they would, “do right by me”. I was also told that the competition will say anything to get you to not work with ASM and that the claims would not true (#4).

    Well, come moving day here’s what happened. The movers showed up. First thing there they said that the unit indicated on the contract was too small. They said, that regardless of the weight of the items, they would now generate a new contract based off of the area and that if I did not agree to this contract, that they would not move my things. This was a huge deal as I was required to get to my original storage state to oversee the move and if it didn’t go through it would have been a waste of money. The new contract was about $1000 more than what was originally quoted and was more than some of the competitors quotes which from the start used more accurate information.

    I tried calling ASM during the move out but they would simply not pick up. I believe this is a strategy they employ to get you to sign a new contract with the movers because this also happened during the move in. (#6)

    When was later able to speak with customer service, they did cover some fees that were obviously their fault. They, however, stated that the additional space was due to me not telling them about a whopping 8 items the movers said I did not indicate on the contract. To them, it did not matter that I had provided the exact volume multiple times to the sales people. They did not accept any of the responsibility for the price increase. To this they offered to pay me $150 to not write this up which I denied because I felt they were at fault for far more.

    From the day we moved out to the day our stuff finally arrived at our new house it was 1 month and 2 days. When I called around the 21 day mark they said that the transport date is based on first available move in day and that the movers hadn’t even scheduled the items to even be transported yet...

    Unable to write more as website only allows for 5000 chars. See BBB review.

    Move cost: $3593
  • daniel demarco
    5 9 months ago

    i used this company recently for a move from delaware to arizona and i had the most pleasant experience with this company from the very start they were very professional from the sales representative all the way down to the movers coming in the home and giving me a full Platinum Pack all i had to do was open the doors on both ends everything was moved with no damage to any of my furniture and i ended up paying 210 dollars less than what i was quoted for would recommend to all family and friends

    Move cost: $4789
  • kiva granich
    1 10 months ago

    TOTAL SCAM. We booked our move with them this January with an awesome price, their salesman Jacob told us over and over again there would be no additional fees. We signed the contract and gave our deposit. Then 4 days before our move we were told it was going to be more than double the price they had originally told us. They said it was due to us adding more items to the inventory. Ofcourse when we initially booked they didn't give us the option to give an exact inventory list because they said not to worry about it until the week off so we gave as good of an inventory list as we could for our 3 bed 2 bath home. Although we did not add too many items they more than doubled our price, I argued back and forth with the manager Scott and when I finally decided his rudeness was just too much and I needed to cancel the whole thing he hangs up on me. I called the company back to file a complaint and I am speaking to a customer service lady whom is trying to compromise when all the sudden she hands me over to Scott once again, whom continues to be disrespectful. We lost our deposit because of the contract they got us to sign in January and now have no movers coming to pick our stuff up this weekend.
    In the end they will low ball you at first and then give you a different price when it is almost too late to do anything about it. My wife and I are both military vets and this was our first move we didn't have the Army do for us. We cannot believe they treat their costumers this way! BE AWARE

  • Peter Brownstone
    5 10 months ago

    I hired two movers and they were fantastic. So polite and efficient and rolled with the punches of the day. Couldn’t recommend them more. So easy and fast at responding throughout the entire process from getting a quote to completion. Thank you American standard moving and storage!!

    Move cost: $2200
  • Jacob Berry
    5 10 months ago

    First of all, these guys are fantastic. I recently moved to Texas and used this moving group to bring my bed and a couple of dressers over to my new home. Scheduling was very easy and accommodating - especially since my new work schedule only gives me about a 2 hour window to operate with during the weekdays.

    Everyone I spoke with was very polite and straightforward with me about all the details of my move. Rob and Walt were the ones that were helping me coordinate everything and they just made everything very transparent.

    Rest assured, this is a company worth giving your business to. I'll definitely be reaching out to them when I move again!

    Move cost: $2700
  • John marble
    5 10 months ago

    I am very please with the services that I got. All my items where acounted for. Will use them again in future.

  • McKenzie Doss
    1 10 months ago

    These guys are a complete scam. Do. Not. Use. Then. They will give you a great quote, will not let you get off the phone and check around and rip you apart. They quote based on tonnage then hire out random guys to come move you and they go off of how much room you take in their truck. Not tonnage. the actual movers tripled the quote that American standard said WILL NOT CHANGE. That’s their sell. They’re wrong. They are brokers who don’t care whatsoever if your stuff get there or not. They get their fee at the beginning and get out. They are a complete joke. Go with a company that actually hires their movers. The movers handled my stuff horribly and every box was bashed in.

    Move cost: $3600
  • Christopher Gray
    5 1 year ago

    This process was a lot easier than what i anticipated. From start to finish American Standard Moving & Storage was awesome. I would like to say that quality came in 1st place before anything. Also, there customer service exceeded all expectations that i had. Delivery took a day longer than i expected but you cant control the highways. With that being said they accommodated me for that extra day. Jason was my relocation specialist and he was great. Thank you to everyone at ASM&S.

    Move cost: $3400
  • Kai Holmgren
    5 1 year ago

    My parents bought house in Florida and my friend referred me to American Standard Moving & Storage for the move. It was a delicate situation and they were very patient and helpful with dealing with all members of the family in a very delicate time. They were great, I promised I would post a good review if everything went well.

    Move cost: $12459
  • James Dennis
    5 1 year ago

    American Standard Moving & Storage handled my move from Tennessee to Wisconsin. The communication the company provided was phenomenal I actually changed pickup dates and it was no issue for them still picking me up on the dates I needed. Extremely professional company who I would highly advise using to any of my family and friends!

    Move cost: $5200
  • Hunter Rollins
    5 1 year ago

    I don't even know where to start. American Standard Moving & Storage is the best. They walked me through everything step by step. They were incredibly friendly. I was quoted at 10,000 by another company but they matched and beat the price by a long shot. American Standard Moving & Storage made my moving process so easy and I will be recommending them to family and friends in the future.

    Move cost: $7569
  • Phillip Eftekhari
    5 1 year ago

    I would recommend american standard moving & storage to all of my friend and family.
    I used them to move from CA to FL and they gave me the BEST price for over 3000 miles of transit . American standard moving & storage saved me a ton of money!!!! Worth listening to what they have to offer.

    Move cost: $1500
  • Phillip Eftekhari
    5 1 year ago

    I would recommend american standard moving & storage to all of my friend and family.
    I used them to move from CA to FL and they gave me the BEST price for over 3000 miles of transit . American standard moving & storage saved me a ton of money!!!! Worth listening to what they have to offer.

    Move cost: $1500
  • John Hawkins
    5 1 year ago

    American Standard Moving & Storage, Made my move 10x easier than the last company I used. They were very professional and kind. They came in and moved all my things within a few hours. I was very happy with the service. I will recommend this company to anyone I know who has to move.

    Move cost: $5000
  • richard otweiler
    5 1 year ago

    i have recently used american standard moving & storage and they did an amazing job. i was very impressed how they came in efficient and completed the job at hand extremely well. they were clean and neat with packaging and transporting EVERYTHING! i would recommend this company to all my friends and family.

    Move cost: $8856
  • Fernando Sanchez
    5 1 year ago

    I used American Standard Moving & Storage from Ohio to Florida and had a good experience. They were very professional and quickly packed everything. They showed up on time, were thorough, efficient and worked around a few issues we had and were able to take care of it. Overall it was good. They were professional and reliable. I would recommend American Standard Moving & Storage because they get you the service you need and if you are on a budget they will find the best price for you! Definitely worth speaking to them.

    Move cost: $2750
  • jennifer espo
    5 1 year ago

    American standard moving and storage did a fantastic job on my move to Colorado. The crew lead Scott treated us with respect and his professionalism represented this company as a true professional. American Standard is definitely by far the best mover I have never used. Thank you so much.

    Move cost: $12300
  • Dean Lancona
    5 1 year ago

    American Standard Moving and Storage got the job done with no hiccups what-so-ever. They took me and my elderly mother from Stony Brook New York to Carrollton Georgia in a timely fashion and nothing was broken or even slightly damaged. My moving coordinator Ryan Franklin was extremely transparent while we were going over my inventory. I was skeptical about not having someone physically see what we were moving but he over estimated and put in an additional cushion to ease my stress so I would not be up-charged and my final payment was slightly reduced because I did not use all of the space Ryan had allotted for me. They were not the cheapest by any means but they were absolutely the most thorough and gave me a realistic cost. I recommend to anyone moving long distance. Thank you Ryan and Thank you American Standard Moving and Storage!

    Move cost: $3125
  • Steven Miller
    5 1 year ago

    Just want to write a few lines about American Standard Moving And Storage. They moved me and my husband. There price was a little high, but I can't describe in words the level of service. From the first phone call, they were always reachable. The movers were great and everything went very well! Thanks again and we look forward to you moving our son next year when he moves away to college.
    Best,
    Steven M.

    Move cost: $4500
  • William Cooke
    5 1 year ago

    American Standard Moving and Storage were true professionals from start to finish. They kept their time and service commitments as stated on the phone and my contract. They made a potentially stressful experience into a positive one. I would definitely recommend them to anyone looking for a long distance move.

    Move cost: $1800
  • tasha daniels
    5 1 year ago

    This company did a fantastic job. I moved from South Carolina to San Antonio with my family.
    American standard moving & storage came through for us. They packed everything and delivered it in 8 days which was better then the estimate, i had to pay extra 100 for the distance they had to carry the furniture but it was reasonable. All around good service i thought. Thank guys!

    Move cost: $2652
  • Austin Wetmore
    5 1 year ago

    I was beyond impressed with their services. I had a horrible experience with my previous moves and was very happy with their services. Their drivers always kept me in the loop throughout the whole process. I would recommend their company to everyone looking to relocate.

    Move cost: $1900
  • James Tucker
    5 1 year ago

    This was my first long distance move, that being said American Standard was absolutely phenomenal from beginning to end. All of my questions were answered, the quality of service exceeded my expectations and for that I will refer all family and friends to use American Standards services in the near future.

    Move cost: $2100

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