ASM may cheat to win your contract by using incorrect information to generate false quotes, may not change it when you tell them about it, and might try and make you feel like the idiot for worrying about the details and for believing what the competitors say, just to secure your money.
I called their customer support line and was offered $150 dollars to not write this up.
Get all agreements w/ sales people through e-mail. If you do not, they will not honor agreements later.
Make sure that everything on ASMs contract is accurate and force them change it if it is not. ESPECIALLY when they say it’s not important.
Do not use ASM if you are unable to tell them every single item you want moved. Make sure every single item is listed on the contract.
ASM’s sales people will tell you anything to get you to continue to work with them.
If looking for the best price, ASM will wait. Do not pay any money until you have compared w/ the competition.
Expect to not have contact w/ ASM assistance day of your move out or move in.
The 21 day moving time is based on the first possible date of move in, NOT from the move out date. Regardless of how much in advance you schedule your move.
I can’t say this will be every experience. I can say that this was my experience.
***See (#) next to full write up.
ASM contacted me via Phone a full month before my scheduled move. I had plans to compare their rates to competitors for a move from my storage unit in another state to my current state. I decided to sign a contract and gave them monday so that if I didn’t find anything better that at the very least they would a backup (#5). Upon drafting up the contract it was the case that they generated a unit volume half as large as my correctly stated actual volume (#2). I hadn’t noticed this until I spoke to a competitor whose quote was much higher, but who had the correct details. I decided to call ASM back (#1) but prior to that I went through and got a fairly reasonable list of everything I was aware was in the storage until. I had the exact volume and a fairly accurate and padded weight estimate. I spoke w/ Scot, the dispatch manager and offered to provide the exact list. However because some items were already in boxes and others weren’t he said, to not worry about the exact items and to just tell him about the bigger items. As such I went through the list providing the bigger ones (#3). I also increased the number of boxes in the unit to account for the smaller items I didn’t state, thinking this would cover my bases and add the additional weight I had padded for. When I asked to change the volume, they said that their software wouldn’t allow for altering the volume without adjusting the weight. With this in mind they told me that the area wouldn’t matter. They then repeated many times that as long as the weight of the items was accurate that everything would be fine. I was also told by the sales manager, William, many times that they would, “do right by me”. I was also told that the competition will say anything to get you to not work with ASM and that the claims would not true (#4).
Well, come moving day here’s what happened. The movers showed up. First thing there they said that the unit indicated on the contract was too small. They said, that regardless of the weight of the items, they would now generate a new contract based off of the area and that if I did not agree to this contract, that they would not move my things. This was a huge deal as I was required to get to my original storage state to oversee the move and if it didn’t go through it would have been a waste of money. The new contract was about $1000 more than what was originally quoted and was more than some of the competitors quotes which from the start used more accurate information.
I tried calling ASM during the move out but they would simply not pick up. I believe this is a strategy they employ to get you to sign a new contract with the movers because this also happened during the move in. (#6)
When was later able to speak with customer service, they did cover some fees that were obviously their fault. They, however, stated that the additional space was due to me not telling them about a whopping 8 items the movers said I did not indicate on the contract. To them, it did not matter that I had provided the exact volume multiple times to the sales people. They did not accept any of the responsibility for the price increase. To this they offered to pay me $150 to not write this up which I denied because I felt they were at fault for far more.
From the day we moved out to the day our stuff finally arrived at our new house it was 1 month and 2 days. When I called around the 21 day mark they said that the transport date is based on first available move in day and that the movers hadn’t even scheduled the items to even be transported yet...
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