Safe Ship Moving Services

Stay. Away. From. This. Company. *read their BBB complaints, the Reddit threads, and Consumer Affairs reviews (more than 600 of the 1,700 are 1-star). They are polite on the phone and tell you everything you want to hear to book with them. Then they contract out your move to third parties who will ruin your life. I’m on week three without my stuff after moving across the country. This has been one of the worst experiences of my life and all they’ll offer you is apologies. They do nothing to solve the problem or get your stuff any quicker. Until my last breath, I will warn people against using this company. And please note, they will try to get you to change this review or mark it as invalid if you don't take extra steps. It's probably why their rating is so high. Also - the owner is a radical Christian nationalist and after reading tons of other reviews, there’s nothing verifying he’s actually a veteran.

This company turned into our worse nightmare. The hidden costs, lack of customer service, and subcontractors they used was the simply unbelievable. I am so disappointed and ashamed to call this a "veteran-owned" company and the senior management should be ashamed of the way they will rip you off. The delivery company was not any better and had me paying for extra services such as "using my stairs" to get furniture in the upstairs of the residence. Are you kidding me? Do not use this farce of a company for anything.

SCAM ALERT!!! This company is a scam... They broker a moving company to you and charge 1/2 of the total cost for themselves. I moved from the east coast to the Midwest. They quoted me a price I did not like and then 'negotiated' the quote to a reasonable figure. Then when it came to load the truck told me the price was 25% more than the agreed upon price. I could not ague as I needed to be out of the house the next day.. NOTE: I gave them specific days to get the work done, they were late. They did not compensate. They charged me for the use a full 53 ft truck. But they had other houses on the truck.. How did I get charged for a full truck if there were other people's belongings on the truck. When they were to drop off my stuff (2 weeks after they said it would be there) They charged me $4,000 because they claimed the truck wouldn't fit down my road... So they needed to rent a shuttle truck... The driver was surprised because "there was a ton of room" The customer service (Danielle) is simply the worst human being I have ever dealt with... She just argues with customers. Their leadership team hides behind their desks and avoid speaking with customers.... (Joey, only good person there) SCAM - SCAM -SCAM

If I could give Safe Ship Moving Services negative stars, I would. This company isn’t a mover, and it’s barely even a legitimate business operation. It’s a broker that makes its money through manipulation, lies, and hiding behind loopholes once they’ve taken your deposit. When I first contacted Safe Ship, I believed I was dealing with a real moving company. The representative I spoke with — Gavin Scott, who called himself my “Lead Logistics Coordinator” — was friendly, personable, and spoke with all the authority of someone who actually ran trucks and crews. He assured me that “our guys” would handle the job carefully and professionally. That phrase, our guys, is one of the biggest red flags I missed. It’s not their guys. They don’t have guys. They have phone lines, scripts, and a list of carriers willing to take whatever jobs they can get. I mentioned to Gavin that I was a young father, trying to move my family to start a better life. He latched onto that immediately. He told me about his own kid, life in Florida, and how Safe Ship “takes care of families like ours.” It felt genuine in the moment — it was manipulative in hindsight. That’s their sales tactic: they build rapport, mimic empathy, and emotionally disarm you so you’ll hand over your deposit. Gavin used family talk as a closing tool, which I now find absolutely disgusting and predatory. He sent me what he called a “binding estimate.” I later learned that term meant nothing. The quote he gave me was “binding” only until the job was sold to another company — a carrier called Best American Moving LLC, based in New Jersey. From there, Safe Ship vanished from the picture, leaving me at the mercy of a completely different company I had never agreed to hire. The movers from Best American showed up late, with an unmarked truck and no uniforms. They were disorganized, careless, and treated my possessions like garbage. They couldn’t keep track of boxes — several never arrived at all — and the ones that did were soaked, crushed, and smelled absolutely vile. Some boxes reeked so badly it turned my stomach when I opened them. The odor reminded me of sewage and mildew mixed together. It contaminated my child’s expensive stroller and other items to the point where I had to throw them away. What made it worse was how sloppy and deliberate their packing job was. Boxes were half-filled, with huge air gaps — not by accident, but on purpose. This is one of the oldest scams in the book. These carriers charge by cubic footage, not weight. So by under-packing each box and wasting space, they increase the total cubic volume of the load — which means they can legally charge you thousands more. By the time my truck pulled away, my “binding” estimate had ballooned by thousands of dollars. When I contacted Safe Ship about it, the friendly tone from before disappeared. Suddenly, I wasn’t talking to “Gavin the caring dad,” I was talking to faceless corporate walls. Emails went unanswered. Calls were deflected to generic customer service voicemails. Everyone I had spoken to before ghosted me completely. Their message was basically: “We’re just the broker — talk to the carrier.” That’s the whole scheme. Safe Ship gets you emotionally invested, collects a large deposit, then sells your move to whoever’s desperate enough to take it. When things go wrong — which they almost always do — they deny responsibility because “the carrier” did the actual move. But they picked that carrier. They took my money. They misrepresented themselves from the start. When I contacted Best American Moving LLC directly about the damage and missing items, they refused to answer. I still have the phone numbers of the individuals who handled my move — they blocked me. Emails were ignored. The only time they ever respond to anyone, from what I’ve seen, is when legal papers are filed or a DOT complaint is submitted. I filed a claim for reimbursement for my destroyed items, which they are legally required to acknowledge within 30 days and resolve within 120 days under 49 CFR § 370.9 (Department of Transportation regulations). It’s been months, and they’ve done nothing. That’s not just unethical — it’s illegal. Meanwhile, Safe Ship hides behind the same excuse they use for every victim: “We’re just the broker.” That line should be printed on their business cards, because it’s the foundation of their business model. They profit from the sale, then pass the damage, frustration, and emotional trauma onto the consumer. What’s truly disgusting is how Safe Ship tries to brand itself. They love to advertise as a “veteran-owned and operated” company. You’ll hear that line in their calls or see it implied in their marketing. But after digging into it, I’ve found no proof whatsoever that this claim is true. No public record, no documentation — nothing to support the idea that CEO Roger Vance or his partner Stanley Drinkard ever served in the military. If they want to keep making that claim, they should release proof. Until then, it looks like stolen valor, and that’s one of the lowest, most shameless marketing tactics a business could use. And let’s not forget the forum selection clause in their contracts, which forces all legal disputes to be filed in Florida — their home turf — even if you live across the country. It’s not a coincidence. It’s designed to make lawsuits expensive and inconvenient, so you’ll drop the case instead of pursuing justice. I’ve seen how they use this tactic firsthand — it’s not about fairness, it’s about wearing people down until they quit. This entire experience has been emotionally exhausting. Moving is already stressful enough — you’re trusting strangers with everything you own. Safe Ship exploited that trust. They sold themselves as family-oriented and reliable, but their actions showed the opposite. They are a hollow operation built on manipulation, deceit, and deflection. I lost thousands of dollars, priceless items, and months of peace of mind because of them. My family’s move — something that should have been exciting — became a nightmare filled with anxiety, frustration, and financial loss. When you’re forced to throw away your child’s stroller because it’s covered in mold and smells like sewage, it hits you just how little these people care about the lives they disrupt. I want to make something very clear: this isn’t an isolated story. If you search online for Safe Ship Moving Services, you’ll find hundreds of nearly identical complaints — people who were misled, overcharged, and abandoned. This company has been doing this for years. The pattern is the same every time: emotional sales tactics, fake “binding” estimates, handoffs to unqualified carriers, ghosting after payment, and endless excuses. If Safe Ship operated honestly, they would tell customers the truth upfront: “We’re not a moving company. We’ll sell your job to whoever will take it cheapest. We’ll disappear after taking your deposit. And when it all goes wrong, we’ll tell you it’s someone else’s fault.” But of course, they don’t say that — because no one would hire them if they did. To anyone reading this who’s considering Safe Ship Moving Services: please, do not do it. Don’t fall for the polite tone, the fake empathy, or the “we take care of families” script. The second you pay that deposit, you’re in a trap. You’ll be lucky if your belongings arrive at all, and even luckier if they arrive intact. And to Safe Ship, if you ever read this: shame on you. You’ve built a business on exploiting trust. You’ve used family stories, patriotism, and legal fine print to take advantage of decent people trying to move their lives forward. You can bury your customers in contracts and procedural excuses, but you can’t bury the truth. Safe Ship Moving Services is not a moving company. It is a predatory brokerage that feeds off the vulnerability of its customers. If there were truth-in-advertising standards for this industry, they’d be shut down tomorrow. If you value your time, money, or sanity, stay far, far away. Moving is stressful enough without letting a company like this turn it into a nightmare.

Mr. William Jarosz of Safe Ship Moving Services plays the old bait-and-switch routine. He gave me a quote, and I paid a deposit. I found out later that the deposit I paid was actually a " broker fee". However, Mr. Jarosz isn't even a licensed broker in the state of Florida. I was provided with a signed broker payment authorization form that I did not even sign.....I am a special education teacher who is extremely upset with the treatment I received from this company. DO NOT USE THEM TO MOVE.