US DOT:3249356
775797777
[email protected]
http://arenavanline.com/
1354 Stelton rd STE 1We take great pride our experience, expertise, quality, and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
Your trust is our top concern, so businesses can't pay to alter or remove their reviews.
We purchased this service thru a broker Exclusive Moving LLC. At the time we thought they were the company we were hiring. They were a broker and did not tell us thru the whole process. We paid them for the move, and packing up the house and delivering of the furniture. At no time was it mentioned to us that the furniture would be off loaded in Chicago warehouse till another truck could deliver our goods to Minn. The driver and his helper came into our house and started packing it up. Usually there are different size boxes for what they would be packing items into, they use wardrobe boxes for over 90% of what they packed. Wardrobe boxes are one of the most expensive boxes they could use and should only be used for clothes. Bottles that were manufacture sealed they put their cheap tape over that and took hours to peel off. Their inventory list only had the number tag and no mention what was in the boxes. We were not informed of the layover in Chicago, we thought it would be point to point and the longest wait would be 2 or 3 days. Our furniture ended up in a Chicago warehouse where it was off loaded and stored. I called them every day for an update as we were paying rent on our apt. After several days of being told they were waiting for a truck going to Minn. They informed us they had a truck after about 4 days. The driver and his helper arrived and were very impatient calling us up several times on our arrival to the Apt. When they released the straps of our load it fell backwards into the truck. Boxes furniture fell forward and was a big mess. The driver had only been a driver for 3 days and had no knowledge of what he was doing. The driver carried the boxes from the truck to the elevator where his helper would pick up the boxes and putting them into the apt. There was a sea of wardrobe boxes waiting to be unpacked. His helper was trying to help us unpack the boxes and set up the beds, the T.V. The Driver comes into the apt wants us to sign the inventory papers which just had numbers no contents. At that time, we noticed there were some broken items which the driver didn't seem to be worried about. We told the driver he had to put the beds together, his answer is he did not take them down and did not know how to put them together. His helper was super thru this and embarrassed on the driver behavior. I would tell anyone seeing them drive up to their house to bite the bullet on money given to broker and get a reputable moving company that will pay for broken items.
Moving a 1 bedroom house. Was qouted 4800, but at every step in the process it keeps getting more and more expensive (now over 6100). It took them 32 days to deliver my belongings after I was first able to get a hold of someone in the office. Their 24/7 customer support line is never answered, nor do they respond to emails sent to their customer service email. When they picked up my belongings they left my house a mess with empty tape rolls all over and bits of tape mashed into the carpeting. When they delivered my goods they quoted me a 4 day window in which they would arrive and then didn't show up in that window. They then expected me to drop everything in my life to accommodate their needs when they wanted to deliver. This company does not care about its customers. I think they are just scam artists taking advantage of people. I will never hire this company again and strongly recommend others find a different company
This was the easiest move! These guys are amazing. My husband and I were so glad for the crew of nine guys that helped us with an interstate move from AZ to MS. They were punctual, friendly, and SO efficient. The move went without any problem. Recommend using them!
Awesome guys! The move went seamless and super quick, completed in the minimum four-hour timeframe, and the best rates in town. I will use them again! Thanks, guys!
The two movers were very friendly and happy to assist. They were efficient and professional as soon as they arrived. In addition, they moved everything so quickly! Would work w them again! They were very clear about the whole move costs, and nothing was a surprise or seemed sketchy at all.
