Pullman Worldwide Van Lines

Does anyone know how to get in contact with these losers?

Never use this company. They are brokers, overcharge and try to screw you out of every cent they can. It will start at $3k and when they have your truck packed it is $12k, what do you do. Mark Collins is nothing but a scammer! NEVER USE THIS COMPANY!

***The opinions expressed in this review are that of my own, and are based on my ongoing experience with Pullman Worldwide Van Lines, along with reviews I've seen on the internet and the conversations I've had with some of Pullman's employees & customers. I will update this review if/when my things are returned to me in good condition, and the company begins to operate in good faith.*** -------------------- It is my opinion that Pullman Worldwide Van Lines is a company that creates deceptive advertising (example: they claim to have a AAA+ BBB rating, but in reality, have a F rating as of this review) to lure customers in, then pulls the carpet out from underneath them. Proof: bbb.org/us/ne/omaha/prof… It is my opinion that salespeople employed by Pullman Worldwide Van Lines provide prospective customers with "lowball" bids that will jump in price two or three times, resulting in expenses that blindside you. It is my opinion that Pullman Worldwide Van Lines is a company that operates in violation of the law, or seriously straddles the grey area at the expense of its customers. It is my opinion that Pullman Worldwide Van Lines does not really own their own trucks, oversells their shipping capability, and abandons loads across the United States, and has very little control of when your things will arrive. It is my opinion that Pullman Worldwide Van Lines shows very little concern for the belongings they ship, resulting in excessive damage for customers. It is my opinion that Pullman Worldwide Van Lines is a "fly by night" operation that will change their name and operate under another banner when scrutiny is applied. One such name is: mcmoversllc.com -------------------- MY STORY In an effort to maintain objectivity, I am going to stick only to the facts (which can be easily proven because of documentation I have). 1.) In late June/early July (2019), Anthony, a salesperson for Pullman Wordwide Van Lines gave me an initial quote of $3600.00 for full-service pack and move. I paid the deposit and was given a three-day arrival window (7/31/2019 - 8/2/2019). I was clear with Anthony that I needed to be out of my apartment by 8/3/2019 because that is when my lease was over. 2.) On 7/29/2019, a couple of days before the move was scheduled, I received a call from Pullman's QA department. They asked me to review the items I had on the list I provided Anthony with. Some items I provided were inexplicably missing, and I ended up adding a few more because I had forgotten them. This caused the bill to jump up by $900.00 and some change. To me, this is somewhat understandable, and I paid the new amount immediately with US Bank's Zelle money transfer option. 3.) On 7/30/2019, Pullman Worldwide Van Lines dispatch (Lara or Laura) called me and confirmed my arrival window of 7/31/2019 - 8/2/2019. 4.) Nobody arrives on 7/31/2019. 5.) Nobody arrives on 8/1/2019. 6. On 8/2/2019 @ roughly 3pm, I received a call from the movers; they tell me they cannot make it to my apartment because their last job ran too long and that their truck was full. I voice my extreme displeasure and tell them I am at risk of being put out on the street. The movers restate their case and tell me that Pullman dispatch has screwed them up. They tell me that they can be out "first thing" in the morning, meaning 9am. I end up calling my landlord and beg and plead with her to give me another 24 or so hours. She is not happy because she has people scheduled to move in same day; however, she agrees. This will eventually cost me hundreds of dollars in fees and penalties that are taken from my security deposit. 7.) Pullman movers show up at 11am--not 9am like they said--on 8/3/2019. I voice my displeasure with what has happened. Pullman movers blame their dispatch department, and then promptly charge me another $1100.00 because they said my salesperson got the cubic feet wrong. I pay, largely because what choice do I have at this point? The movers take roughly 4 hours to pack my things and move them onto the truck. I treat them with respect and tip them well ($100.00 each). I go over some final paperwork with them and we set a "first available" delivery date of 8/5/2019. The movers are clear in telling me that my goods will NOT be delivered on that date, but I can expect to see my belongings in 21 business days from the "first available" date of 8/5/2019, and certainly no later than 30 business days, per the contract. 8.) As I write this, it is now September 22nd and Pullman Worldwide Van Lines cannot tell me where my things are or when they will be delivered. When I have managed to reach a live person, they tell me that drivers have been assigned, but cancelled. Further phone calls/voicemails/emails go unanswered. It is well past 30 business days from my first available date of 8/5/2019. I doubt I will see my things again.

Colin Higgins

5 years ago

My personal belongings were delivered to me on 10/17/2019 by a driver from Budget--not Pullman Worldwide Van Lines, which was 75 days from when my goods were picked up in California. Unfortunately, there was considerable damage: 1. A recliner with a metal frame was bent beyond repair. 2. A bookshelf was completely destroyed. 3. A Keurig machine was destroyed. 4. A convection oven was destroyed. 5. An APC unit for a computer was destroyed. Additionally, other items have significant cosmetic damage. After 75+ days and 6k dollars, I am left wondering what it was all worth. In my opinion, this is a disgraceful organization that makes promises it cannot deliver on, and engages prospective customers with deceitful and misleading advertising. Even the delivery driver was shocked at how some of the items were packed (all thrown into giant wardrobe boxes). I have nothing left to say except I am filing claims and will consider additional avenues of compensation.

Colin Higgins

5 years ago

10/11/2019 - After paying the remaining balance to this company, I was told that my things would be delivered within 4-5 days. This was two weeks ago. At this point, Pullman has stopped answering the phone, and their dispatcher, Lara, taunted me when I texted her about my stuff. In my opinion, this is a criminal organization, and so I have filed a police report.

Colin Higgins

5 years ago

10/3/2019 - I have still not received my belongings.

Absolutely horrible experience. I would give zero stars if I could. They were scheduled to pick up load on June 26th. No call, no show. Showed up following day at 9:00 pm. We had to leave at 9:30 for the airport. Our boxes were thrown onto the truck, as was who ever's load they picked up earlier in the day in Santa Clara. Delivery was finally made today, September 12, 2019! That is 78 days! Too bad I can't post pictures as to how the boxes look. Absolutely destroyed. Glass wear was broken and brand new box of bedding was missing. I will take the fall for not reading paperwork because we had to catch our flight, but the guy scammed me on that too. He just said sign here. Screwed our self out of filling a claim to receive full reimbursement for damaged or lost product. Called weekly and kept getting the same response that a driver has not been assigned. I searched for reviews on this company and didn't come across this website until too late. I would never have used them based on the comments posted. STAY AWAY from this sham of a moving company.

Biggest scammers possible. Original quote was $3,700, final move cost was over $12,000. They sound so confident of the price when quoting you, but our quote went from 536 cubic feet to 1,500 cubic feet, and that's with me describing everything to them and with me explaining that they need to pad high on the quote because my mom has a lot of stuff. They knew she was moving into a retiree complex and they didn't mention that if the 18 wheel tractor can't unload, there is a $1,250 extra charge to shuttle it on a smaller truck. These guys are just scammers, promise low prices, hide all of their true costs in stipulations in the contract that you don't know about and they have all their contractors reference the contract when they charge you. I doubt these guys even have trucks, they just sub everything else out. I could have probably done the move at 1/5 the cost with a u-haul and had U-Haul pack and unpack for us. Don't trust the low quotes with these guys, don't let Mark or whoever at their sales office pressure you into a contract, and never hire these guys to ever move you. It's scam from beginning to end. Trust me, you are better off making a deal with the devil to do your move then to ever trust Pullman Van Lines. Like another reviewer, we were scammed by the before mentioned Mark Collins. Just stay away from these guys.