We Got Moves

I have avoided leaving a review to give this “company” a chance to resolve their issues. I moved in JUNE 2022. My movers were kind, although there were times were they went missing to “go get gas” for an hour after getting to the second location of my move. (The hour or idle time they were no where to be found, Which I paid for) they showed up late to the first location too. These are things I could have gotten over. When I first booked my move and up until the move ended, If I texted or called the owners number, I would receive a very quick response (of course when it was time to pay and I had questions they were very prompt in responding). During the move one of the guys put my glass topper to my antique table on its side, balanced on a wall. Of course it shattered and broke into a million pieces. The sweet guy felt really badly about it, which again, things happen and I said it was totally fine. He told me that the company would replace it and I messaged them immediately about it and they followed up with a confirmation of this. After I paid upwards of $850 for my move and the guys left, I found two large scratches in one of my TVs. After reaching out to them, the owner attempted to gaslight me into thinking that the tv was wrapped upon the movers arrival. I was still packing when they arrived, I had zero wrapping equipment and I couldn’t have wrapped the tv. So after clearing the manipulation, the owner agreed to replace it. She of course made me jump through hoops by saying she needed to see it turn on (the movers lost the cord) and she even said she ordered a cord for me. A week passed and of course no cord arrived, so I purchased one. I sent her the measurements and she agreed to replace it. It is now late February of 2023. I have attempted to call, leave voicemails, and text this terribly run business around 15 times since they fell off the face of the earth. I am always hit with “I’ll contact the insurance company and give you a call back today”, which had never happened. I am so incredibly upset and now have to waste more time, energy, and money finding an attorney to get them to follow through. I moved again and used “***************” who gave me the experience I deserved. I highly recommended the latter company. I would rather chew on the glass from my broken table than use this awful establishment again.