Atlantic Group Usa LLC

Beware of corrupt people! They give you one price, promise a delivery date, don’t label our boxes, change prices, don’t tell you about added fees…and straight out lie! Try and get your contract… good luck. Try and have them return phone calls or text messages, they don’t , especially if you’re a woman. Most unprofessional people ever. Promised a delivery of 3 days out from pickup of items. Everyday was another excuse. 11 days of being joked around they finally show up. One person to unload… one. I couldn’t believe it. Then they tried adding another $2500 plus fees plus surcharges on. After arguing I told them to keep the items… he was annoyed but I didn’t care. He said he was the owner… then I said if he wanted to get paid the original amount and not a cent more he had to do it my way. No more money until everything was unloaded and put in the storage unit. He argued more that he couldn’t do it that way… I said as the owner he could do whatever it took to get the job done. I refused to budge about giving him more money and not giving him the final amount until unloaded. He did it. It took over 4 hours in 90* weather. He was rude, didn’t like dealing with a woman, lied about sending documents. They even said they told us, which they never did, they had a 5 to 7 day window from pickup to deliver…. We were on day 11. (Eleven) ! They broke their own contract! I could go on about this confrontational situation… but they picked the wrong person to try and rip off. I would never, ever, tell anyone to use this company.

We had to rebook the service due to some emergency which fell through at the last minute. On rebooking, the service was fabulous, and the drivers were courteous, efficient, and the move went effortlessly. Packing was done very precisely keeping in mind the delicate items and all the items were placed carefully in the van. Despite the change in the dates, there was no issue with any of the service we used, would definitely use them again.

Highly recommend and will be using there service again. I'm glad to say they were the perfect moving experience for me. I had a lot of stuff to move into a studio flat, and they couldn't have been better.

We used Atlantic Group USA LLC for twice, and were pleasantly surprised by the quality of their work and friendly service. Their packing services was very professional, asked right questions over the phone and gave us best quotes compared to other companies. The company is pretty busy, so call ahead - they have many repeat customers and summer is usually very busy. I liked the way they carefully wrapped the furniture with blankets and film wrap, so everything was safe in the truck. They even took a couple of my bigger plants into the truck and delivered them in the same condition! I definitely recommend Atlantic Group USA LLC all my friends as #1 company for moving within US, and I thank them for their continuous excellent job!

DO NOT USE THIS MOVING COMPANY!!! To keep this as succinct as possible. Quoted one price, paid 3x more. This was our fault for not pushing back on pack-up and/or arrival, but we were exhausted and wanting to deal with it later...BIG MISTAKE on our part. Don't sign anything unless you agree. I know that's basic advice, but still a good reminder for everyone. Movers showed up a day late, 1 mover short (taking longer than estimated), the wrong size truck, inadequate or insufficient materials (no packing tape, not enough boxes, etc.). Used our sheets and towels to pack fragile/antique/priceless items, several of which arrived broken. Art, clothes, fragile items...pretty much everything were not packed in the right boxes as committed to and expected. Responsiveness to questions throughout process was minimal to nonexistent. Unsure many times of who to get a hold of and they were usually too busy to speak...meanwhile their trucks were somewhere in the US holding thousands of dollars of our belongings. Then the icing on the cake was the insurance company. We did not agree to full coverage, and we should have opted for full coverage given the number of items that showed up damaged, BUT I don't actually think it would have mattered. Right now is about 11-months later (including numerous emails, phone calls, etc.) and we are still waiting on only a $200 check from the Atlantic Group as a result of their claims partner's investigation into our lost and damaged items. Clearly the intent of Atlantic Group USA moving, and their insurance provider CSI Pros (moving claims), is ONLY to hold and keep as much money as possible. There is little to no professionalism, responsiveness, compassion, sense of urgency, or sense of common humanity and decency. This was the most GARBAGE move I've ever had. We tried to save money, HUGE MISTAKE. Next time we'll pay a premium to go with a reputable company that owns the full process. We literally would have ended up paying the same. Instead we were BAITED and SWITCHED. We considered legal action, but at this point, given the multi-state move, too many legal hoops to jump through so chose not to waste our time on an organization that wasted ours. Normally we wouldn't put a company down, but I'm so surprised they remain in business given the lack of basic business principles this organization does not possess. Or at least didn't for us. If they do for others, fantastic. But we felt it highly necessary to speak our truth and hope no one else ever has even a portion of this terrible experience happen to them. Good luck with your move.