Black’s Moving & Storage

On 12/4/2023, I engaged Black's Moving and Storage for my move, having previously utilized their services with satisfaction. Regrettably, this time proved to be an entirely different and highly disappointing experience. I believe it is imperative to bring the following issues to your attention: 1. Unprofessionalism: • Workers arrived smelling of cigarettes, creating an unpleasant and unprofessional atmosphere. • Despite the magnitude of the move, only two men were dispatched, resulting in a miscalculation of the moving truck size and the inability to transport all of my furniture in one trip. 2. Inadequate Service and Refusal to Perform Basic Tasks: • The movers refused to assemble my bed, a service that should be standard during a move. • Only after filing a phone complaint during the move with the office did I receive the basic service I initially expected. 3. Damaged Items and Unacceptable Excuses: • Two pieces of furniture were damaged during the move, and the explanation provided - "the wind blew it over" - is completely unacceptable and raises serious concerns about accountability. 4. Argumentative Behavior and Complaints from Staff: • One worker, who frequently took cigarette breaks, argued about moving a large picture frame, demonstrating a lack of professionalism. • Complaints were openly voiced about the weight of the furniture, a behavior that is unprofessional and inappropriate. 5. Inefficiency and Tardiness: • The movers did not leave the new address until 9:30 pm on 12/4/2023, and the remaining furniture was not delivered until 1:30 pm the next day, 12/5/2023, creating unnecessary delays and inconveniences. This experience has been emotionally and physically taxing, and I feel compelled to bring it to your attention in the hope that Black's Moving and Storage can be held accountable for their subpar service.