University Moving and Storage

I was assigned third party mover, University Moving and Storage by North American Van Lines on 12/8/22. I met with Blake Bruns who assured me that my move would be treated as if I were family. I requested packing services for garage items only. On 12/27/22, 7 movers from University arrived with no truck and no packing supplies. They proceeded to repack items inside that I had ready to be loaded and then told me that they needed to pack items inside my master bedroom drawers. They left after 4 hours and came back 12/28/22 with a truck and loaded all contents from my home. On 12/28/22, I told driver Nick that my house in Wilmington was ready for the items at that time but he said that he had already scheduled another job so 1/9/23 became the agreed upon move in date. On 1/6/23, Jacob Black of University contacted me that Nick was not able to deliver until 1/10/23. I complied with the delay because I needed my furniture after waiting that long. On 1/10/23 Nick arrived with 4 movers from Wilmington. Immediately the movers from Wilmington began telling me that they could return the next day to finish the job. The move became chaotic as boxes kept coming in before furniture. The driver Nick was not present in the house until 6PM at which time he said that everything needed to be off the truck because he was leaving. He told me that he was going to leave items on the driveway. Key pieces of furniture were slammed into the garage. I refused to sign the inventory sheets that Nick shoved at me because the move was not complete. He stormed out taking the inventory lists with him. He left with no beds or tables assembled and the house in complete disarray. I couldn’t find lamps or bulbs. I tried to get in touch with my move coordinator Jacob Black but he did not pick up and did not return my message. Two of the Wilmington movers came back 1/11/23 and told me that they expected to be paid by me to finish the job. I had them call Nick who screamed at them that the moving coordinator Jacob Black had already called me three times that morning. Blatant lie because the Wilmington movers were sitting with me near my phone. I called Nick then who said “Not my problem” and he hung up. I called my moving coordinator Jacob Black again who had me speak to the operations manager Robert Shofstall. I FaceTimed him the condition of my home. He did arrange for 3 movers to assemble items but not until 1/14/23. I had to continue staying at a hotel due to the condition that the home was left in. On 1/15/23 I was able to finally locate and open a University packed box from my master bedroom drawers. It contained my jewelry box with several high value items gone. I contacted the company immediately and Robert Shofstall told me that he would meet with Nick and find out what had gone wrong with the move. He asked me which movers I suspected were involved with the theft and he gave me his own opinion. I did not hear anything for a week and contacted him again. He deflected during this conversation and told me that Nick had said that I had asked for the delayed delivery and he himself was not responsible for the theft because he was operations only. He told me to file a claim with North American as they were responsible for claims. That was the last communication from him. He quit responding to emails or calls. North American denied my claim and told me that I needed to file a police report (which I had done the first day). Victoria Gaskill of North American told me that I would have to address the stolen items with University. North American also denied my Late Delivery claim saying that I had requested the late delivery, which I did not. This is the worst move that I have ever had and the worst customer service that I have ever experienced. I would never recommend this company to anyone. They hire LIARS AND THIEVES. They definitely do not treat you like family and I would never trust them with a safe move period.