FALSE and MISLEADING ADVERTISING
This company boasts their level of professionalism and care for the furniture and belongings of their customers, but this was far from our experience. When we hired Evolution, we let them know we had high expectations due to the value and beauty of our furniture and they assured us that it would all be taken care of, as if it were their own. We trusted them and believed their reviews.
When it came time to move, much of our furniture (which we had explicitly stated we were concerned with damaging) was not even wrapped as it was loaded into the truck. Unfortunately we did not catch them in the act, and it was only after the move that we realized the very damages we were afraid of.
Although the workers acknowledged their mistake, the company and its management have failed to deliver acceptable compensation. They were unable to fix the damages, and they threw the textbook at us by offering a few cents per pound on the furniture. We are incredibly disappointed and feel swindled by the only mover we ever hired.
Be careful. This company talks a big game but they struggle to meet their own declarations of quality and care for the customer. In their words, "We knew this move was going to be tough.." "We are a small family business and we can only do so much ma'am." Our heirloom table and chairs are permanently damaged.
