ATX Firefighter Moving

I've had two moves with this company. The first was May 2024 and it was phenomenal. Which is why I went with them again last week. My experience was vastly different. One person arrived with the truck a few minutes after 9. He said he would not start the clock until the other movers arrived, which should be about ten minutes. The second mover arrived around 9:30 and the third mover arrived at 10. However, the clock started around 9:15. When I brought this up at time of payment, I was only provided an additional 15 minutes or so. I still tipped them all well but I did tip the first mover more than the others because he was there first. Two of the workers were very friendly and nice just for the record. One of the workers was watching a football game on his phone, which was fine. However, there were times when he was literally only carrying things in one hand so that he could hold the phone in his other to see the game. They weren't able to fit everything, though there was more room in the back. I said I would take care of the rest as long as everything could fit in the back of my car and as long as I could pick it up myself. I pointed out my car and was assured everything left fit those criteria. After the move, I walked through the house and found a punching bag that did not fit in my car, nor was I able to lift myself. I ended up having to pay someone with a truck to assist me with moving the rest of my items. Lastly, one of my son's monitors was broken in the move, though it was wrapped very well. I paid quite a bit more with this move with much lower effort and results. I reached out to them to give them my feedback and inquire about damages and haven't received a response at all. I tried to reach out through the Better Business Bureau (their grade on there is abysmal) and they have not responded to that complaint either. Small Claims Court is next since I have videos of everything here. I definitely would not recommend working with this company.