Pullman Worldwide Van Lines

I had previously given this company a harsh review, based on the experience I had with a couple of their employees. Their management team recently reached out to me, in an effort to rectify the situation. I was actually surprised to receive the call, I had just given up on the myth of customer service. While it does not change the difficulties I had during the move, it made all the difference to me. Their Quality Assurance department called me, and apologized profusely for my experience. As someone who is in an upper-management position, I can relate to the issues your employees can create for you. I am constantly faced with situations that require my direct efforts to resolve, and it always starts with a phone call to the customer. I take the time to listen to their account of the incident, and I always start with a sincere apology. This is big part of what I was hoping to experience with Pullman. I was not disappointed, they greeted me with what I felt was a genuine apology. They also took the next step in the process, that being making an honest and sincere effort to resolve the grievance. I do think it is important to have realistic expectations, when you are considering your terms for restitution. There are many that would not be happy without a full refund, and even some that would not be happy with twice their initial investment. You have to consider what is reasonable, and don't be one of the people asking for someone's first born as repayment. There is a limit to what a business can do, and I feel Pullman has gone above and beyond. I feel they have tried to the best of their abilities to make things right, and I feel they made a reasonable attempt to restore my opinion of them. That is something that definitely deserves consideration, especially in today's world.

DO NOT USE THIS COMPANY! I worked and spoke with a sales representative named James Portman, Karen (who just wants to make a sale), and two customer care representatives Ezra Banks and Laura (Laura actually hung up on me after hearing my issues with the company and have no response). Initially, I signed a contract for moving service with James Portman. I found out later he misrepresented the company and was dishonest, just for a sale. He failed to mention that items are placed in a warehouse until a truck is full enough to transport. He also told me that estimates of my items to be moved world suffice, whereas later on I found out if there are more items being picked up than listed on the contract with the estimate of items, I’d be charged (which makes sense, but he left that out when making a deal and scamming me). I called him numerous times and email him...no response over weeks time. I talked to Ezra Banks who said I can’t get my money back because I tried to too late. I didn’t know about items being placed in a warehouse for days until close to my pick-up date when James Portman said I’d get a call about details, but never did. Ezra also said James Portman, along with a lot of other employees, have been dishonest and caused a lot of complaints; that says a lot when a worker of the company thinks the company is dishonest. Ezra Banks at least listened and tried to accommodate; I’ll give him that. However, he failed to mention the day before I tried to cancel my contract that prices will change and items will not be transpired directly. He also claimed I’d get a refund one day, but not the next. Eventually, I told him I’d like to speak to his superior, Laura. I told her my issues and she literally hung up on me after. I tried calling back, but couldn’t get in contact with anyone. I did cancel my service after being quoted $2600. I lost $500, but if I’d have gone with the service, I’d have been out of $2600+ and items that may not get to me or may be broken. This company is a SCAM. They claim to have an A+ rating on the Better Business Bureau on their website, but really it’s a C+. I was told they get so many complaints that it’s hard to handle. If you use this service, REPORT THEM to any plan e you can, because they ej t do anything. I don’t know if the positive reviews are true, but I can’t imagine they are. SAVE YOURSELF MONEY, TIME, and SANITY and DO NOT USE PULLMAN VAN LINES!

The quote I received in my email for a two bedroom apartment was significantly lower than other 3 local companies. When they finished loading everything into the truck and left, I could not find my Ipad, so I called the office, they called the crew who knew it was in the kitchen, I’m glad they helped me with this situation. Pretty honest and professional guys.

our moving specialist handled everything and worked according to our moving schedule which was awesome. He always listened to our requirements and tried to get them done. We were pleased indeed, we let the crew do their job and they did it pretty well. I would like to hire them again for my next move.

i was looking for a reputable moving company and a friend of mine recommended me these guys. He said they did a great job on his last move, so I gave them a try. They were polite and friendly. The rep was mindful and honest in his offer. All of my furniture was padded and wrapped in record time! This was my first move that went beyond my expectations. I would recommend them to all my friends.