Pullman Worldwide Van Lines

BUYER BEWARE! This company is a total scam. Originally received a quote from James Portman on May 14th for a move from Colorado to Florida. Their price was competitive so I gave them the approval. First red flag was they asked me to send a picture of a check made out to them (which no business has ever asked me to do) and email it to him. I was assured that they were not a broker and had a fleet of 46 trucks and that my belongings would arrive by the weekend of June 8th. I was quoted $4,500 which turned out to be a total low ball price. They gave me a pick up window of May 28th or 29th. They showed up at 10:00 pm on the May 29th and proceeded to tell me my price was going to be $11,583 after they had loaded most of my stuff in the truck. At that point we were closing on our house the next day and had no option but to agree. I was was assured that a Pullman Worldwide truck with Pullman employees would be doing the move (all BS). They showed up in a Uhaul truck which was not large enough and had to come back the next day with another truck. Fast forward to today July 9th. I have called no less than a dozen times only to be told no driver has been assigned every time. I can't get anyone to call me back and still have no idea when my items will be delivered. Had I read the fine print at midnight when they were done the first day after all of my stuff had been loaded into a Haul truck I would have seen they it states they have 30 business days from the “first available” which was June 5th to deliver my belongings. Even so, not sure what option I would have had. Lessons learned is check, double check, triple check references. Have them come out of give you a quote and guarantee the rate and make sure they are a reputable company. Rent your own truck and hire locals to load and unload. Update 7/23/19: The driver from an independent company who delivered my stuff confirmed that my load had been abandoned and that these moving companies (Vaughn Pullman Worldwide) are a total scam. In addition I was charged for 2,400 cu ft and I only had 1,900 cu ft.. Also by law with a non-binding agreement which I had they are supposed to weigh the load which they did not. I had broken items in almost every box, they obviously threw the boxes in and out of the truck.

DON'T USE THIS SERVICE. I had a reasonably small amount of stuff and now on business day 20 I am still waiting for my furniture. They give no status updates and you basically feel like you're in limbo. They are the cheapest for a reason. It was a move from St Louis to Denver.

This is the worst moving company I've dealt with. Been waiting 20 business days for my stuff. No status updates, nothing. I guess that 14 business day delivery is just marketing.

I agree with the above reviewer that if I could have given negative stars I would have. Our final price ended up being nearly 2x the initial quoted price. We moved our furniture from out 1 week earlier than we wanted to take advantage of a “promo” that was going to have our furniture piggy back out. According to our movers everyone that scheduled a move at the beginning of the month was offered the same promo and most people’s finale rates are nearly 2x those quoted. Our furniture ended up at the regional warehouse, where it still is and they are unable to provide an estimated delivery date. You are only given the estimated delivery date 24 hours prior to anticipated delivery. The sales dept additionally is terrible and do not communicate to each other. We sent a payment to James, who we thought was in charge of our order. James then did not send the payment on to Victor who apparently was in charge of collecting the payments without us being notified of this switch. Victor in turn is extremely rude and would benefit from customer service training. We emailed both James and Victor nearly a week ago asking for anticipate delivery date and our email was not responded to. The business model is terrible and pricing misleading.

1. Upon pick up they charged $3,624.16 more than agreed upon!!!!! 2. They took 20 days to deliver our items (I'm 8 months pregnant - 19 nights on an air mattress was not fun!) 3. They couldn't tell me where our stuff was for a week - we assumed it was lost or stolen since no one could provide us with an answer otherwise 4. They lost 19 bags and the hardware to rebuild our bed 5. I asked multiple times if our belongings would be mixed in with others and they promised me it never would. Upon delivery they show up with a semi truck full of our stuff and someone else's stuff 6. The movers confirmed these surprise price changes and other issues happen all the time 7. When I asked to speak to a manager I was told "We don't have managers." 8. I was told my pick up date would be the 30th and they didn't tell me until that afternoon that they would not be able to make it that day, they would be coming the 31st 9. I can't even count how many times I called and waited on hold for 20+ minutes just to get "disconnected" 10. I paid close to 6k for them to load, transport and unload my belongings. I did all of the packing, etc. MIND-BOGGLING ***Here's my story in case you're still considering using Pullman Van Lines: They ended up charging me an additional $3,624.16 upon pick up. At this point there was nothing I could do but to proceed with the move because it was our last day to move out of our place. The sales representative, Mark Collins, quoted my two bedroom apartment at 312 cf, which the movers at pick up told me was about the size of my living room. After speaking with a few of the movers and learning that this happens on every job they work, I later realized his low ball quote was a crooked move conning me into signing with them. Mark Collins offered me a discounted rate of 54.93% for the move but they would only honor the discounted rate on the 312 cf, any additional cubic feet was charged at full price. No negotiations or working with me. No compassion or understanding. Just straight up robbery. I had to pull from my children's savings account. Prior to our move I even read a few reviews about this happening and I asked my salesman, Mark, if this would happen to me and he said, "those are people with large items of furniture who are trying to sneak it by and throw the movers an extra $20 or something. So as long as you're not trying to do that you'll be fine." I was nothing but honest about all of my furniture items and the amount of bedrooms at my place, I wasn't trying to hide anything. It was he who was dishonest and living up to the sleazy salesman stereotype, conning me into moving with this company. To add on to the stress, after pick up the mover told me he was taking my items to a warehouse. I called every single day, multiple times a day, to make sure it arrived at the warehouse. No one was ever able to confirm that it did until 6 days later. I spent nearly a week thinking my items were either lost or stolen. He also told me our stuff would never be mixed in with someone else's, that it would have its own pod and would be loaded and delivered separately. Then the movers show up at delivery with our stuff in a semi truck along side someone else's stuff and a few of our items were missing. I do not understand how this company is still in business.