Pullman Worldwide Van Lines

Wish I could give 0 stars. I have NEVER left a rating but I am so upset that I can’t let anyone else be subject to this company. Looks like people recently have had the exact same issues as me—I just wish those reviews had been placed before I finished my order. I was absolutely not going to use their company because the quote was quite a bit higher than any of the others, plus they seemed to have less reviews etc. online. But the customer representative, Sam PROMISED that they were the only ones out of the companies I was planning on using that would deliver on the date I was needing, would not “piggy back” onto another move, and had dozens of their own trucks that they would use themselves. He said that my truck would go from my origin in CA and head straight for Indianapolis. And that their would be NO 3rd party people used in the move. Low and behold alllllll of this was a blatant lie. Here’s how things have played out since my booking date: -paid the deposit via a picture of a check... should’ve been my red flag! -nobody would respond to my emails or calls until the day before my pickup (another red flag, but I’d already given a $1000+ deposit, so I was stuck) -movers showed up in a 3rd party truck TWO HOURS LATE. They took probably 10 smoke breaks a piece during the time they were there, and ended 3 hours behind schedule. Despite the fact that I had the exact amount of items that were on the estimate, they ended up charging me $600 more for “tape and other things” even though half the tape rolls were left scattered around my house. They then mentioned that my truck would be headed for LA, rather than directly to Indianapolis as promised. In addition to this, they were just tossing my boxes around even the kitchen ones clearly labeled “fragile”. At the end, the lead mover treated me like an infant and demanded “I look at his eyes while he was talking” even though I was trying to read the many, many contracts and signatures I was supposed to give him at that moment. And then still had the audacity to demand a tip for him and his brother. -4 days later, I have had no update on anything so I gave them a call to get an ETA since they said it could be delivered anytime this week before August 12. They mention that there isn’t even a driver assigned to the job, and that they have written in the fine print they have 5-20 business days to even assign a driver to the truck. Even though Sam promised my delivery within 9 days of the pickup (which is rushed I agree, but this is the entire premise as to why I ultimately decided on this company) -I then called customer service, and was met with the same robotic sentence repeated over and over and over. Something along the lines of “in the contract it doesn’t say that” and that they aren’t responsible for what their sales reps say on the phone. There has been nothing offered to fix the situation, so things not looking promising. TLDR; I am a broke student about to attend medical school who was lied to and swindled into using Pullman and paid $1000-1500 extra for doing so. Don’t trust a single thing they tell you and choose any other van line. It would’ve been worth it to drive the damn Uhaul cross country at this point!!!

I was slightly hesitant in the beginning but when these guys arrived, it was a totally different experience. I never thought that they would make it so easy. They took care of everything. It was hot and humid that day and it was late in the afternoon but these guys took each piece with great care. I definitely recommend these guys for any and any move.

I moved with this company two weeks ago and I’m happy with the service. I would like to thank you guys because all my furniture arrived in perfect condition. The pickup and delivery were performed on time. I could not have done it better.

Brian the foreman was very helpful on the delivery day. He left the pieces exactly where we asked him to, we liked this very much since it eased our lives when unpacking and reassembling everything. Really nice service in all aspects.

i was mostly amazed with their customer service and how careful they were on every detail also on how they resolved problems and although they damaged my kids mattress, the insurance paid for it quickly. Anthony took great responsibility of our stuff so that it arrived safe and in promised time. I would not hesitate to contact them again.