WESTERN VAN LINES

Called these folks and got a 9 thousand dollar quote for full pack out. When they called to verify date they said nobody ever said it was full pack. Pay us 7k more and we'll be there as you requested. At this point I had resigned my job, cancelled utilities terminated my lease etc etc so nothing to do but press on. They consider steps onto a porch a flight of stairs. Anything 7 steps or less is a flight of stairs. Now 6 months later I can't get a delivery date, although I've called several times. When you call them for anything but sales you sit on hold for 20 minutes. These people are a rip off. DO NOT USE

I hired western van lines on December 21,2021 to deliver my items from south Bend Indiana to Beaumont Texas. They took my things to Kansas City Missouri without notifying me. My things sat there for 2 months. I got a call on March 12,2021 from a moving company in Houston Texas that western van lines hired them to deliver my items. . I told them I don’t want them to deliver my things and they REFUSED TO LET ME PICK UP MY THINGS THEY WOULD NOT ALLOW ME TO GET MY THINGS OUT OF STORAGE. they delivered my items on Saturday March 21,2021 and Im missing 10 boxes and my black & gold vase and my kitchen table. Western van lines has not gotten back to me regarding my missing items. this company refused to accept their wrong doing. THIS IS A VERY CHEAP COMPANY AND YOU GET WHAT YOU PAY FOR GHEY ARE HORRIBLE SAMANTHA IS A CUSTOMER SERVICE REP AND SHE IS A LIAR AND WILL NOT ALLOW YOU TO TALK TO ANY MANAGER OR SUPERVISOR. This company is a SCAM AND FRAUD!! They will destroy your items and Loose them and won’t replace anything

DO NOT DO NOT DO NOT work with Western Van Lines. They were subcontracted through a broker. Based on estimated items, we were quoted an estimated cu ft. Upon pickup, more items were counted, resulting in double the price. At packing, the crew didn't even stack bins or properly load property. At delivery, verified re-measure showed they only used approximately 20 extra cu ft beyond what was quoted, despite the $1400 increase. Two months later, they refuse to honor the binding agreement stating payment would be made on actual services.

THE BAD REVIEWS DO NOT LIE. DO NOT CHOOSE THIS FRAUDULENT COMPANY. I was in your shoes, please listen to me. You're reading reviews because you're deciding which moving company to choose - stop here. Do not choose Western Van Lines. Western Van Line is the worst moving company that we could have chosen, and I encourage everyone to read their reviews before booking, as they are all accurate. We worked with a moving broker, US Standard and Moving company, who contracted Western Van Lines for our move from Florida to Mississippi. Western Van Lines is a fraudulent company with horrific customer service. They picked up our belongings on September 24th, and for 4 weeks, NO ONE could tell us where our items were and when they would be arriving. No one knew what state they were in, which storage unit and who would be driving them to us. Samantha and Jennifer, "customer service" at Western Van Lines were horrible at communicating with us and ultimately combative, regardless of how calm we were, and even ignored our calls and texts for weeks. We could not reach ANYONE who could tell us where all of our life's belongings were located. There is a reason they don't put their last names in their email signatures. On October 22nd, they called to tell us that they would be arriving and would not even attempt to deliver our goods into our apartment complex due to the size of the truck, even though both myself and the apartment complex manager assured them there is plenty of room for their truck, and even showed them another 18-Wheeler that was parked within the complex. They forced us to pay an extra $500 to even begin to deliver the items, and then would not even SHOW us our items inside the closed U-Haul until we paid in full, in cash - ILLEGALLY WITHHOLDING GOODS. They told us that they would be charging us an hourly rate while they transferred our items from the large UHaul to the shuttle UHaul, on the account of "waiting to deliver" - at this point, we followed them on their way to retrieve the smaller UHaul and we caught them riding around the town killing time, unnecessary U-turns, riding around backroads, etc. We then called the police to report our goods stolen, and at the sight of the police, the delivery drivers became aggressive and threatened us. We now have a police report filed with our city citing their comments and their threatening behavior. Did you ever think you would need a police report when working with a moving company? No? Us either. They finally arrived back with our belongings AND MORE THAN HALF of our boxes were missing, not even loaded on the truck, and our large sectional couch and vanity were completely broken beyond repair. They broke their contract that specifically stated they had 30 business days, excluding weekends, to deliver our goods - therefore, we should have NEVER paid full price for a service that was INCOMPLETE. When I called Jennifer at customer service, they told me the contract says that they can deliver "most of" our items by the 30 days...this is inaccurate and downright stupid. They broke their contract. Magically, nearly a month later, now November 17th, they "found" our items and delivered the boxes absolutely crushed. This company should be shuttered and internally investigated, as they broke their contract we both legally entered and we were forced to pay in full for an incomplete service and to receive our items broken, damaged, and in need of hundreds if not thousands of dollars of repair.

This company is a complete scam. Do not use them. Western Van Lines moving company has been holding my belongings hostage for over two months. Additionally they keep increasing the cost of my move. I hired Western Van Lines for my cross country move from San Francisco, CA to Brooklyn, NY. They picked up my belongings on September 10, 2020. Upon pickup they told me my move would cost over $1000 more than I was quoted because the space estimate given to me was incorrect (intentionally misleading). The sales person I dealt with is Marty Spector - he has several negative reviews written about him and how he has lowballed other customers who are charged much more for their move the day of pickup. My belongings were supposed to be delivered within three weeks. It's been over two months, every time I called them I was told there were no drivers and there was nothing they could do to get my belongings to me. However, I was told that I was entitled to a reimbursement of $30/day for every day after the 30 day mark that the deliver was late. This totaled $450. Only once I threatened legal action, did they find a driver. Two days before my delivery the dispatch called me to let me know that there would be an additional $450 charge to cover "shuttle service", moving my belongings from the larger truck to a smaller truck to deliver them. This effectively negated the reimbursement I was due thanks to some very convenient accounting. I live on a wide street in Brooklyn that gets deliveries from semi-trucks regularly so there is no need for the additional shuttle service. I was told that the need for shuttle service was determined by the company and there was no way to change that. So after being initially taken advantage of with a fake-lowball quote, and living without my furniture and belongings for two months, I was then told that the reimbursement for the inconvenience that I was due was negated because of a service that they determined was needed and conveniently totaled the exact amount of the reimbursement due to me. This company is a fraud and seeks to take advantage of customers. I have filed complaints with the attorney general of Florida (where this company is actually based), The Better Business Bureau, and the Federal Motor Carrier Safety Administration. This company should not be allowed to do business.