WESTERN VAN LINES

quoted price was twice as much as what it ended up costing even though my inventory was less than what i provided to them. No correspondence throughout the process, difficult if not impossible to get ahold of customer service who gave no insight as to the whereabouts of my items or expected delivery date. Items were picked up on June 15, first available delivery date was June 23 and items did not arrive until August 20. They offer reimbursement of $30 dollars per day after 30 business days that it hasnt arrived and I had to contact them multiple times to request this and still have not received. Unprofessional and uncoordinated is the best I can say about them.

It's such a frustrating long convoluted story I can't bring myself to type it all out. All I can say...BUYER BEWARE!!! DO NOT USE THIS COMPANY! AS DISHONEST AND FRAUDULANT AS IT GETS. On a scale of 1 to 10, they get a .5 (in order to write a review you are required to give a star...this company does NOT deserve any stars)

I used Expo Van Lines (a delivery broker) for a move from Wichita to Kansas City, MO (Less than 200 miles) on Friday, May 14. Western Van Lines was the carrier that completed the job. I was told by Expo that the job may only take up to the weekend. When the movers came on the May 14, I was told that it could maybe take a week but no one could give me any concrete information. I called Western Van Lines on Monday, May 17 for an update on my delivery. I was then told for the FIRST time that my delivery could take anywhere up to 21 business days and that my items were in a warehouse in Missouri. That day was Monday, June 14. Last week, I’ve called both the carrier and the broker multiple times to get an update and have repeatedly been told that a delivery is being scheduled but had no additional details. Items were finally delivered on Saturday, July 3. I still do not recommend using this broker for your move. Unfortunately, it appears the behaviors of this broker and carrier are common in the moving industry, so do your homework and get everything in writing.

Just the worst. AVOID!! I know it's hard to avoid these scammers, because the only way they get hired is through a broker, where the customer has no say in who gets hired by these equally as shady brokers who clearly buy the LIES on their website: They claim: 42 Registered trucks (FMCSA says they have 2) A+ BBB rating (as you can see here, they certainly do not) 46+ years experience (their phone recording says 75...yet they opened less than 2 years ago HOW IS THIS NOT FRAUD!?? Long story short: For our move from Phoenix, AZ to Charleston, SC: A Moving Broker (Complete Van Lines - based in Pompana Beach, FL, don't work with them either...) placed us with Western Van Lines. Just like everyone else, we were low-balled with a quote to begin with, which then doubled (with no proof as to why) when the actual moving came. Held hostage, we continued on. The promised 14 days pass (insert lots of unanswered calls, voicemails and emails). The 2nd promise of 21 business days passed (insert lots of unanswered calls, voicemails, and emails). Then, on business day 30 (the guaranteed delivery date as noted in the contract), in a text from the boss, they told us they will not deliver to us, and demanded we come get our belongings, which we gladly did, especially when were were promised a full refund (how kind....in typical WVL fashion, we have not received the refund. Obviously. (insert lots of unanswered calls, voicemails, and emails). We are out $5000+ and way more when you take into account our having to fly to Phoenix, rent a U-Haul and drive our stuff back to SC. Only thing left is small claims court, though even when we win, I'm sure we'll never be able to collect. Another fun tidbit: while we were loading the Uhaul (our stuff was still 1 mile from our house in Phoenix in a mini storage unit), the Western Van Lines representative (laborer) assaulted my husband. Cops came and diffused the situation. What kind of "company" assaults their customers!? HOW ARE THESE PEOPLE IN BUSINESS?! Probably because they open and close moving companies every 2 years to avoid getting into serious trouble, or to start over with their fake 5 star reviews.

Don’t trust, kept goods hostage for 3 months and then said lost all items.