Quality Moving Experts

I was contacted by Nicole from Quality moving experts(A brokerage), based in Florida, claiming to be a family owned business (Phone number 386-444-9899) with a truck half empty and she was in a bind. What a piece of garbage, after she gave me an initial quote and had my deposit, the actual moving company(Pack Rite Movers) showed up and loaded my belongings before giving me an updated quote because the driver wanted to see how much volume I had in their rented truck (This is illegal by the way and I should have known not to agree to any more than the original binding quote once he had already loaded my things AND THEN re-quoted the load). The price ended up being double what the original quote was AND I spent an hour trying to explain to the truck driver, who barely spoke english, what a ft^3 was and that a 26ft box truck cannot possibly hold 2300ft^3, which is what he was attempting to charge me for once he had all of my belongings on the truck.) I finally called the brokerage firm and five minutes later, the driver magically comes back with the same volume that I had been trying to explain to him for the past hour. I should have unloaded the truck right then and there and cut my losses and rented a uhaul...but I didn't... So then, a week and a half goes by and we hear nothing from anyone regarding where our belongings are or when they would arrive. We are sleeping on an air mattress for over a week attempting to get in touch with the brokerage firm, who could not care less once they had their money. We finally hear that our stuff would be delivered in 3-5 days. When it arrived at 9 pm on Friday night. At this point I get in touch with the manager of pack rite movers (Phone 862-336-3286) and tell him I will pay the remainder of the binding estimate and he needs to release my belongings and charge me for the remainder within 30 days as his contract states. He refuses and has his truck driver drive off into the night, demanding full payment right there...Which is again, illegal....He gives me 15 minutes to make a decision whether to pay him in full or have my stuff loaded into a storage locker at my cost. We called the police and had them come to the house to see if they could do anything, which they couldn't intervene in a civil case like that on the spot. We had no choice but to pay the full balance to get the truck to come back to the house and unlock it. The two guys driving the truck had been awake for 22hrs driving from new york, could barely speak english and could barely function because they were so tired. I had to unload half of the truck myself because I didn't want our belongings to be sitting outside or get thrown around by them. Boxes were smashed and upside down and our mattress looked like it had been run over by a truck..... We were the first stop, but the two guys from pack right were throwing the second homes belongings all over the truck and had their mattress laying on the ground outside while they were attempting to get our things out of the truck. There was almost no help bringing anything of ours into the house, absolutely no reassembly of anything and so many things are broken it is depressing just walking around the house. PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!

Absolute Liars! Reached out to me saying they had a truck with space that would be in my area (Oregon) going to Florida on my specified date. Gave me a great initial quote, and I knew it would be more as I did have more boxes and a few additional small items...a $3,000 move ended up being over $7,000!! Then they farmed out the move to a local company that came and took my stuff to a warehouse ....that was 2 weeks ago, and my stuff has yet to be loaded on a truck coming to Portland!! Despicable!,, and they just don’t care!! I have a disabled daughter and I need so much of what was boxed and moved and I’m sitting in Florida in a new home for a week with nothing and no guarantee when I will get my things!! So so sad to take advantage of people during such a stressful time, and no real government control over this industry. Never Never use this company!!! Robin Dockery [email protected]

Their manager literally was screaming at my wife on the phone. They scammed us out of $1500! We attempted to use their service for a cross country move. Our situation was also different as we are already out of state and our items are in a storage facility that does not allow vendors onsite to pick up but rather they deliver it to any location within a 100 miles. They told us it would be no problem at all. That they take care of moves like this all the time. However, when I asked for an address to have our storage facility deliver our items, they told us they would need to check with their moving company, yes they outsource their moves. I was told I would have an address the day before our move. I expressed concern about the time frame but they assured us they could get it to us. The day before comes and a representative calls us to resign our contract with wrapping fees for the moving company. I ask about the address I was supposed to get and he had no idea about it. So he says he will look into it and get back with us.Later that evening having still not heard from them , we call them multiple times until someone finally answers at 6:30 pm. They tell us the mover they aligned us with, no longer has space and that they will try another day or facility to move our stuff. We wanted to cancel as they cost us almost $350 from our storage facility to have our stuff put back and another month to store it. We called the next day about a refund and their customer service rep was defensive saying they had until that day to find another mover to move our items. We tell them we just want to cancel and receive our deposit back. She tells us we do not qualify as they have that day still. So we hang up frustrated and feeling defeated, and a manager calls us about an hour later and tells us he has another company who would be perfect for our move. We reluctantly agreed as we just want our stuff, so we called the new mover. They told us, he would need to check with his driver on days and call us back. They didn't call us for about a week, so we called back, left voicemails and finally we got through to them. They now have their only truck this month moving on a day that is too close for our storage facility to deliver our items to them. We asked when the next day they can move our items would be and they couldn't give us a day. Without a day, moving forward we just wanted our money back. So we called the manager of Quality moving experts back and he was extremely rude. He began talking over my wife and I, and started screaming at us that we needed to email them that we want to cancel our move but that we were disqualified from a refund. The manager literally told us that we do not qualify for a refund because we are canceling, even though we were trying to cancel because they cannot seem to facilitate our move or just give us an accurate day in which they have a truck coming to Florida. They say they can give us a day, but its not guaranteed to be THAT exact day. Makes no sense. Every time they cancel the move on the date they give us, we have to pay a restocking fee at our storage. Its an endless cycle. I just wanted my deposit back. We were understanding and patient this whole time. But this was the last straw. We even repeatedly asked the manager screaming at us to please stop and listen, just as we listened to them explain what they wanted to. He refused. Please don't use this company. They build their contract to sound good, but use it to scam you.

My recent moving experience with Quality Moving Experts was excellent. This was my first time using professional movers. Their sales rep called me a day prior to the move to let me know when to expect them, and on the day of the move the movers were on time and very pleasant. They made my move quick and easy. I will be more than happy to recommend this company and use them again.

I recently moved and it was amazing with Quality Moving Experts. I ended up needing extra help at the last minute, and they were happy to oblige. The customer service was great. I dealt with the owner directly and he made sure I was taken care of. I was surprised at how affordable it could be to get some extra help moving more than we thought we had, especially at last moments notice. Good value, great work. Great moving company.