New Horizon Moving & Storage

This is by far the worst moving company I have ever used. I have been through three companies for three different cross-country relocations and this was a horrible experience. First, the QA customer service refused to work with me to add additional items and became upset that I didn't want to pay an extra $1000 to move two box springs. I tried escalating to the manager, emailed twice, called three times, all to be ignored. The movers were 24 hours late, which made me have to take additional days off of work as I was driving my own car after the movers. Dispatch (this is the title he used) said there was nothing they could do for being late except deduct for one hotel stay. The movers finally arrived and the driver had no help, I ended up loading the truck! The people who they hired locally to help finally showed up and they ruined one wall and the one helper couldn't lift anything heavy. I carried my couch by myself, boxes, desks, chairs so this job could be completed. The driver of course said everything would not fit so I was charged extra and had to throw out furniture. The driver arrived at the new location and they only accept money order or cash. I deducted the one hotel stay as directed and "dispatch" said, no, not enough they only pay up to $90. I asked him why he wouldn't have said that in the prior three phone calls, especially when they know I have to get a money order for the exact amount. He said the driver won't work until I go get an additional $78 in cash. He didn't realize I was on speaker and said, "If she is going to be mad about the money don't give her any discount at all." How unprofessional and rude. They dropped everything off in one room and did not put back together any furniture. Desk was ruined, missing parts, and holes in my couch. They tried to say my treadmill wouldn't fit inside just because they didn't want to lift it. They also left things in the garage, including my box spring, which is obvious it belongs in a bedroom. I would NOT recommend this company, go to BBB and read their reviews, it is a total scam.

By far the worst experience I've ever had. They did not tell us about 75% of the additional fees. Lied to us, customer service yelled at me and called me names, was very rude. The poor movers who showed up felt so bad for us. I spent the whole night crying. They didn't care to offer any solutions. We were told guaranteed delivery date then told meh probably 5-21 days after that. I could go on about the lies, false information, information they never stated, avoided. They didn't care if you were going to go broke. They're money hungry and that's all. STAY AWAY

Smith and the guys were cautious with my belonging and helpful throughout the whole move. I recommend using them! I am happy with their work.

New Horizon Moving is very organized and has professional movers. I had a heavy couch, but my movers handled it with a great attitude and sense of humor. When a business gets five stars from me, it is well deserved. Thank you for your help!

They're a family-owned and operated business, and you can see that everyone on the team is invested in making sure the move goes smoothly. I hope they become the top movers in the northern AL area!