New Horizon Moving & Storage

Do not use this company. Who process from day one to drop off was horrible. Countless lies that are covered up with " you read the agreement and signed the contract". Expect to be upcharged, late pick up and delivery, broken items and inconsistent consumer service.

Moving is always difficult, but New Horizon makes the experience truly horrible. My brother and I both used this company since we were moving at similar times, and it is obvious to us that their business practice is scam-like in nature. They did to my brother what they did to me- severely underquoted, required a hefty binding deposit after agreement, called a week before the move-out date with an "inventory check" that resulted in a 50-100% higher moving estimate than what was originally quoted, and charged even more on the actual move-out date because even more space than what was included after the "inventory check" did not cover what was needed on the truck. What is more, they are not a moving company. They are a broker, and the people that show up to take your belongings have high variance in professionalism. I had luck with my movers, but my brother did not. My furniture was well-wrapped and stored, and his was very poorly handled. He had 2 destroyed pieces of furniture, a broken floor lamp, holes in and scrapes on his leather couch, and noticeable scuffs on much else. If you continue to read the comments below mine, you will see that this is not an uncommon experience with New Horizon. I also recommend you look at their Better Business Bureau page to see their F rating. Do not let the initial price tag or any discounts they give fool you like they did us. Absolutely avoid them.

They are not honest. not professional . Liar promised something and did the opposite I received my itinerary after 45 days and lost a lot of expensive items from my unorganized luggage I received an item and didn't try to contact it to return it, no answer they are bad they shouldn't be at work if anyone let me know anything missing I will ship it

Now 9 days after they picked up our items and still no Delivery ETA. NEW HORIZON MOVING AND STORAGE IS THE WORST!

Whatever you do, do not use New Horizon Moving and Storage. Nevermind the part where we were qouted and paid for 2400cf of moving space yet the movers actually doing the packing crammed it all into a 26" box truck, which is 1700cf. The head guy doing the loading actually tried to argue that a 26" box truck is in fact 2400cf, it is most certainly not. We were also concerned about the 2-21 days they have in the contract for delivery time, well New Horizon assured us that was simply a contingency, a just in case something happens to the truck. But not to worry as its highly unlikely it would take that long. Well here we are a week later after pickup sleeping on the linoleum floor in our new place and New Horizon could not give less of a shit about it if i paid them to. And the frieght company they have hired to actually move our stuff also couldnt care less about our situation. Even after informing them my ederly (71) mother has prescription medications she needs, and that she is also forced to sleep on the floor, theres no apologies, no "whe're doing everything we can". Nope just Eff You this is how it is, we got your money and we dont care