Moving Pro Logistics LLC

Where do I begin. Let me first off start by saying DO NOT BOOK THIS COMPANY. I pray that people will google reviews on this company before giving a deposit/funds of any kind and DEFINITELY before trusting them with your personal belongings. I spoke with Brian on the phone and he was so convincing. Sounded honest and I was excited to give a small business a chance for a decent price. The very same day after doing some research I saw all these terrible reviews and immediately decided I was going to cancel. Only a few hours after paying a $517 deposit I submitted my written cancellation form like their contract states to do within 48 hours for a full refund. When I tell you for the next 30 days I called left voicemails and played tag with “customer service” otherwise known as Chloe ‭(786) 496-9301‬ who bullshited me and dragged out my refund with every excuse possible!! From an employee so call having covid to her not seeing my emails to them having to “verify” that they received the funds after the transaction being processed for weeks! Etc....Our last call she hung up on me and I called my bank right after to submit a claim. I’m still waiting the 10 business days for the result but I pray I get my money back. Even if I don’t I will still be reporting them to the police for theft of services. I feel really bad after reading how much more money others lost or even personal property stollen to these CROOKS. I hope this review helps someone in the future from making the same mistake I did.

On 07/16/2020 I accepted a moving bid from Moving Pro Logistics LLC through Mike Wallace. On 07/16/2020 the communication and speedy response with Mike Wallace was beyond exceptional. He worked for my husband and I as we talked through our cross-country move. We worked out the bid and put a down payment on our move of $1,590.00 USD through a Debit/Mastercard transaction. Mike then sent me a receipt to my email address that same evening of 07/16/2020 and assured us that our move was set in place to be moved from point A to B on 07/31/2020 with a back up date of 08/01/2020. Mike informed me that a customer service rep would be in contact with me in the next 24-48 hours to go over the details of the move.  Here begins red flag #1. I was not contacted in that time frame of 24-48 hours by a customer service rep for Moving Pro Logistics LLC. On Friday 07/24/2020 Greg contacted me to set up an appointment to go over my inventory for the move to be held on 07/29/2020 at 10 A.M Eastern time. I asked Greg to email me with this appointment and he stressed that he did not need to do that so he would text me the date and time of the appointment. Which Greg did. On the day of this appointment time 07/29/2020,Greg texted me to confirm the appointment time. I Confirmed, but would be slightly late (less than 18 minutes) for I had technicians in my home servicing the house I am selling and was paying them (I can provide the receipt to confirm this as well). I called Greg 6 times and immediately was forwarded to his voicemail. I then left voicemails on 07/29/2020 to Gregg's number. I called Mike Wallace to express my concerns and Brian then answered. I expressed what was going on and he claimed that the office was closed that day and that Mike Wallace was off for the day. Brian had Customer service contact me. I was contacted on 07/29/2020 by customer service who then FINALLY sent me a welcome package(the one I was told I'd receive by Mike Wallace I would receive 24-48 hours after paying my deposit) less than 48 hours away from the move.  All of this concerned me about the move. Being unable to speak to Mike I sent him a detailed email expressing my concerns on 07/29/2020. The following day, 07/30/2020, when I had not received a callback from Greg or was reached out to by Mike I resent the same email relaying the same concerns to Mike Wallace. Once I did this I called Mike Wallace's direct number only to find that he had BLOCKED my number. My Number is the only one on the contract to contact for the move. This deeply concerned me as my move was set for the NEXT day of 07/31/2020. I called the numbers I have related to Moving Pro Logistics LLC over 100 times. I got a hold of Mike Wallace through *67, he the yelled at me when I asked if he could reassure me for the move and hung up. I did this again and he then screamed in the phone "YOU'RE NOT GETTING SHIT BACK, LISTEN YOU'RE NOT GETTING SHIT BACK" and hung up. Finally Customer service called me back after going directly voicemail all day. They told me they would not deal with me that I was throwing a temper tantrum and would not provide me with the recorded voice call for quality assurance and hung up on me. Originally I was ready for the move date. I had not even cancelled the move yet but Moving Pro Logistics never provided me the time that they would be at my location for pickup. NEVER. I did not want to seek a refund until these red flags began showing less than 48 hours from the move. Contacting anyone less than 48 hours away from the move was IMPOSSIBLE from a paying customer. I have my emails, I have my call records and will be happy to provide them to anyone.  I had my realtor call on my behalf. Once my number was blocked and I could not contact any one I had my community call to tell whoever would answer to contact Courtney Watkins at 402-983-4224. I climbed mountains in an effort to reach any one on the Moving Pro Logistics team, anyone. Mike Wallace even blocked my spouses phone number. I ended up cancelling my move because how can you TRUST a company that lacks PROFESSIONALISM with my personal belongings. I contacted BBB and FTC, and the Attorney General of Florida as well.

Has anybody received their deposit back? I’ve been emailing them for two weeks with no response and have canceled due to lack of community and customer service and still haven’t heard back! Just wonder if anyone else has gotten through

The service bites a big one don't return calls .. not a good service . Do NOT use repeat DO NOT USE

This "company" needs to be shut down. A complete scam and lie. DO NOT USE THEM! Note: i never had my belongings peeked up. they will lied to get the non-refundable payment and then will make it as difficult as it can be to peek your items.