Moving Pro Logistics LLC

This company (US Pros Moving & Logistics) is nothing but a scam!!! Took our money and then completely disappeared. they were supposed to submit our deposit on a Monday; however, they submitted it on Friday and we had all our bills get returned w/ fees being applied to our accounts. We tried calling this company, no joking, around 20 times and NOTHING!!! Do NOT hire/use them!!!!

I contacted a bunch of movers and this company contacted me first. Because of a time crunch I went with them first. BIG MISTAKE! I will tell you why. I first laid out what I was moving and gave specific dimensions of the items I was moving. Steve, the contact, said "oh, don't worry about that we can get that later." Now this is important to remember because part of the contract is that specific dimensions are required so that there is no upcharge. Because they are in Florida, there was no way for them to actually look at the items to be moved. Piece of cake, right? After giving them a move out date, I waited for days for them to show up. When they finally did, they packed all my things in the van AND THEN said that my belongings took up about 50% more than estimated. This was after I took two large pieces of furniture off the list and a number of other items that I placed in my car. They held me hostage basically, and I had no choice but to agree to it or else they would move everything back into my apartment. Now, understand that they also moved my belongings SIX HOURS IN THE OPPOSITE DIRECTION of where I was moving! They asked me for a date I was moving in. You would think that they would use the date of the move to calculate when they would move my things, but no. They calculate up to 21 days AFTER that to move my belongings. So, it is 23 days after that date and 32 days after they picked up my belongings and I still haven't seen my items. To add insult to injury, no one and I mean NO ONE answers my calls, texts, or emails. The original bidder, the scheduler, the hauler- no one. I have taken to calling a few times a day. I am considering hiring a lawyer and seeing if any regulating commissions will get involved. STAY AWAY FROM THIS COMPANY unless you want to be double-charged, your items to disappear, and to have a bunch of heartache.

SCAM They make it sound like a great deal then they call back to verify your items and if you add anything they double the price (but you’ve already given a deposit so you are stuck) and you have to add to the deposit. They only take e-check so when they don’t show up you have no recourse. DO NOT FALL FOR THIS!!! SCAM!!

This company is not trustworthy. After reserving a move, our plans changed due to COVID-19, and the company refused to refund any portion of the deposit we had paid. I am embarrassed that I believed the Sales Rep when he said that they were being understanding with customers during this time. We have not lost nearly $1000 due to US Pro Moving & Logistics lack of human decency. Don't do business with them.

DO NOT AND I DO MEAN, DO NOT USE THIS MOVING COMPANY! THIS COMPANY ARE SCAMMERS!!!! If I could rate them at a negative star, I would!!! I am sharing my experience so no one can undergo the same experience my son and his family had to go through as well as my experience as a parent who tried to help her children out financially but has no control being in another state. First of all, this business has the WORST ORGANIZATION AND LACK OF COMMUNICATION EVER!!! Should have known better! I found this company because the internet stated it was a 4.5-star company. Therefore, I contacted this company because my son needed a last-minute move. In fact, all he needed was someone to load and transport a few boxes, a couch and a bed. Everything was already packed. Despite of how much the costs was going to be, I trusted Fred Thompson (Senior Moving Coordinator). He reassured me that they are a reputable business and can vouch for the company since the owner is a prior Marine veteran. As a result, being a veteran myself and currently stationed in the state of Hawaii, I put my trust in the company. They informed me that they had a moving company that will be passing through from Las Vegas to go to Texas and can pick up my son’s items from Golden Valley, AZ and deliver it to San Antonio, TX. However, in order to reserve the date and moving company down, I needed to put the deposit while still on the phone. He sent me the invoice to read. Should have caught it when he was rushing me to electronically sign it. But I decided to read it in its entirety. The document looked legit and after reading it, I electronically signed it. Once I signed it, he referred me to Crystal from their verification office, authorizing the deposit payment be removed from my account. Being in the military, I learned to document all information relayed. We never received the moving company scheduled to come for the move nor did any moving company showed up. Fred, Chris, and customer service informed us that they schedule a 2-day grace period in which no one showed up. The whole staff are avoiding any communication with me or my son. Although their site states they are 24/7 open, they are not. You call the customer service line and they direct you to a recording stating that it is passed business hours and to text only the emergency number. My son was left to rent a U-Haul and find someone to drive the U-Haul to their designated place in San Antonio, TX. I feel helpless for my son and his family because I am in another state. I contacted customer service the next morning hoping to get my deposit back since services were never fulfilled. I waited 10 minutes only to have them put me on hold for another 10 minutes. When I finally got to speak to someone, Joanna from customer service, didn’t really care about what I had to say and wanted to get me off the phone. She told me to email the support and cancellation department in which I informed her it was never a cancellation since you never fulfilled the move. She informed me to call the retention line. When I called the retention line, I received their voicemail in which you cannot leave a message because it is full. What I don’t understand, all the representatives in this company’s voicemail is full. When I finally got a hold of someone from Retention, Robert kept insisting that I do not call my bank and to give him until the end of the day to fix it. That was on 9/29/2020. I called my bank hoping to file a dispute and am awaiting. It is now October 3rd, 2020 and this company still is avoiding my call. I pray I am able to get something resolved and get the deposit I paid so I can give that to my son and his family. I am hoping to reach out to as many people I can so no one has to endure what we all had to go through. Below is what I documented from the day I filled my information in their website, to when Fred contacted me, Crystal (verification representative), Chris (dispatch manager), Joanna (customer Service) and Robert Smith (Retention). Keep in mind the time is Hawaii time. I have given them ample amount of time to correct the matter prior to posting this, yet they are avoiding me and my son. Also, attached is the contract, screen shots of the conversation via text message. This company makes good people like me lose all trust on companies online who state they are Veteran owned.