Moving Pro Logistics LLC

45 days and still do not have our belongings. Total fraud from the start. Charged us more 3 times after initial quote. All of our years of hard work is gone no phone calls nothing but lies. Bulls moving who they hired showed up 8 hours before we had ti be out of our house in a Penske moving truck. Do not hire this company.

So when I got ready to look for a moving company it was stressful. Then I had the pleasure to speak with Brian at Moving Pro Logistics he was able to help me and get me a quote for 4200.00 for my 3 bedroom house me and my wife discussed the price and gave him a call back. When we called back Brian was out sick so Ryan Franklin was helping us finish everything up these guys got us all set up and was able to get us picked up in a timely matter it took longer then expected for delivery but with COVID-19 going on we understood. We just want to thank Moving Pro Logistics for helping us and offering us a great price.

So when me and my wife needed to move we reached out to Moving Pro Logistics. They was able to get us a quote for 5793.57 we thought that was high but after shopping around we decided to use them. They had a pick up of 7/10 for us ran a little late got here 7/11 and got all of our stuff picked up and give us a discount of 200.00 for running behind. We received a call from our delivery driver and he made it to kentucky before we did. I will say not a easy company to work with but, they helped us when we needed it and i have sent my mom and dad to use there service. Thanks Moving Pro Logistics.

Where to start, My contact was with Greg. This guy was good, he lied about everything. I was told one thing and then when the CS office called, I told them what Greg had told me and he was going to work with me. I had at this point already put up 2 deposits of over 2200 each. When I gave my initial estimate to Greg, the SQ FT was one thing but when I did the inventory, it was more cause the amount of the move to go up, hence the second deposit. So when CS called me 2 days before I was stet for pick up. she stated that Greg never said anything to me about me paying in full on delivery, I'm selling my house and would have all the money once I'm in GA. So she tells me I need to have 1800 to give to the driver on pick up. This caused me to go get a loan out to pay for this. Next day I get a call and they told me that the movers tried to call me yesterday. I only had 2 calls and the movers were neither. So i told her that I need to have the pick up pushed a week. Luckily, I wasn't charged for it. I get a call from the movers on Sunday saying they are picking up on Monday, which i explained it was changed to Friday. He was cool about the change and told me to contact him directly if I need pick up sooner. Greg is a POS human and should be fired for dishonesty, He lied to me the whole way about the cost of the move and I'm pretty sure he got my SQ FT of my items. Ill find out on Friday and I'll put a report of that as well. This company may have some good people there but people like Greg make the rest look like Greg. Should be ZERO stars!

Where do I begin with this nightmare of scam company. ***Note, this move never even happened due to their incompetence*** Unfortunately I succumbed to the deceitfulness of a moving broker company like this one for my long distance move from Phoenix Arizona to Louisville Kentucky and learned my lesson the hard way. Moving Pro Logistics failed miserably in providing me services for this move. On July 10th, a payment of 2,790 dollars was put down for a deposit from Phoenix AZ to Louisville KY. Ryan Franklin is the "senior moving coordinator" that I worked with, and he reassured me that this move would be completed successfully. I provided him the inventory of all of my belongings in my 2-bedroom apartment that was filled out on previous moving brokers company's estimate (that also was a scam) and from there, he came up with his own estimate based off of that. Oasis moving company was assigned to my move and two men in a very small budget rental truck pulled up at approx. 6:00 PM on 07/11/2020 wearing sandals and looked completely disheveled and unprofessional. The two movers immediately started questioning the distance of how far my apartment unit was from the truck and when I brought them into my apartment, they were confused with the move I was expecting to happen. On the estimate provided by Mr. Franklin, the inventory filled out at the bottom stated 1 HHG (Household good) with 700 cf (cubic feet), giving Oasis moving company the impression that they were here to pick up one item. The movers were not prepared in any capacity to complete this move and stated that since it was a Saturday and after 6:00 PM that they would not be able to accommodate this move and would require a larger truck and additional movers. One of the movers came up with his own estimate stating that I would need at least 1300 cf and that the cost would be an additional 6,000 dollars on top of the already paid deposit of 2,790 dollars. Needless to say, the move was not completed at all. My vehicle has already been transported back east and I am currently here without a mode of transportation with all of my belongings packed up ready to go. On 07/13/2020 I called Moving Pro Logistics and the ever so vapid, rude and condescending "customer service representative" Chloe initiated conversation that she received an email from Oasis Moving Co. that I "canceled" their services, even though they were not prepared to do the move in any capacity. Chloe then informed me that due to this "cancellation" of services that I would not be getting continued services from the "company" and that I would not be receiving a refund for my deposit. I then asked her if she could transfer me to the moving coordinator to discuss this matter further and she refused, stating that she would not allow this situation to be escalated further. Chloe then intercepted an email sent to the owner of Moving Pro Logistics continuing to withhold the money that I am rightfully owed. All I wanted to do was give Moving Pro Logistics the opportunity to remedy this issue and make it right, but in turn I was given the cold shoulder, experiencing the worst customer service I have ever encountered. DO NOT EVER USE MOVING PRO LOGISTICS FOR ANY MOVING SERVICES IN ANY CAPACITY. YOU WILL BE SCREWED OVER EPICALLY AND WILL NEVER GET AN OUNCE OF SERVICE YOU DESERVE. Moving is one of the top three most stressful experiences in life and they managed to make it even worse. Make sure to go directly through a reputable company (i.e American, North American, Allied, Mayflower) to get a quality and successful move.