Dougherty Brothers Moving LLC

Stay away from this company at all costs. Our experience moving with Dougherty Brothers was horrific and ranks as one of the most frustrating, humiliating, and demoralizing experiences of our lives. From start to finish Dougherty Brothers proved to be unprofessional, unresponsive, and uncooperative once we had signed on the proverbial dotted line. We believe their actions were not only unprofessional, but criminal in nature, but feel powerless to hold the company to account for their actions. When things went sideways, it was like a game of three card monte with every party (the broker and the two different shipping companies) pointing the finger at everyone else, despite the fact that as the general contractor hiring subcontractors, the broker should be responsible for everything their subcontractors do in the moves they organize. In short the problems with the move included that they: 1) divided our belongings between two small trucks loaded on two different days; 2) claimed we had 50% more cu ft of belongings for the move than was estimated (by five independent moving companies doing detailed inventories); 3) required us to sign a Revised Estimate based on a visual inspection and to commit to that amount which turned out to far more than the actual space taken on the truck, which was clearly marked and verifiable; 4) did not indicate on the Revised Estimate what items constituted more than what appeared in the inventory with the Binding Estimate; 5) did not produce any inventory of our belongings that were loaded onto the truck (leaving us with no proof in the event anything was misplaced in the shipment); 6) “forgot the paperwork for the move at the warehouse” the second day of the move leaving us with no proof of our move or the moving company’s contractual obligations until the driver actually arrived with the shipment; 7) refused to allow us to speak with anyone at Dougherty Brothers aside from one customer service representative, Clinton, whose only job seemed to be to say “I’m sorry to hear that”; 8) asked us to pay cash for at least part of the final delivery charge despite indicating that more traceable and secure payment methods were perfectly acceptable; 9) broke and damaged nearly every item of furniture that was in any way delicate (and even several that we would have thought were practically indestructible) that we had paid them to wrap, protect and secure.

Hardworking, honest and professional staff. Our things were delivered in the same condition they were picked up in. I would highly recommend Dougherty Brothers Moving.

My instincts served me right! I almost went with a different company but luckily I read their reviews before I ended up picking Dougherty Brothers instead. This is a real top notch group!

DBM did an excellent job handling our move. There were a few communication errors between the carrier and my wife but after a quick phone call to Clinton at DBM he got right on the line with them and resolved the issue on the spot. I really respect these guys and the level of professionalism of the DBM team.

They had to deal with our tight pickup window and extra storage time while we got situated in Austin. They handled it like true pros! Dougherty Brothers definitely know what they are doing!