All United Moving and Storage

I decided to give my credit card for the deposit and they come back on the line as they are charging the card and raise the pricing they just emailed over to me. Fraud, BEWARE , Do Not Use this Company!!!

Companies that do good moving services are really hard to find here, but god we’re these guys great. They explained the job they were going to do in amazing detail and told me that due to covid -19, that there wasn’t going to be any big pricing because it wasn’t fair for people struggling. I appreciated that because even though I’m not struggling some people are and that’s incredible. They came to my ex home and did everything quickly and were done in three hours and less!!

This company is completely fraudulent DO NOT AND REPEAT DO NOT USE THEM. They have an active investigation for not delivering consumers items! Think I’m lying? Call the BBB in Montana, Colorado, and Florida and many other states. They originally quoted me $1600, but after my belongings were on the truck, the very intimidating black men tried to force me to pay $4800 up front. They were in my home for over 4 hours threatening and putting me in distress about paying them up front. I’m a single mother of two, my late husband past last year. It was just me and my 2 children that are under the age of 5. After speaking with Aria and getting the run around they agreed to take my stuff for an additional 50% deposit of the now $4800 so called cost. They weren’t even able to fit all my items because the very small section of the truck wouldn’t fit it, even though I was quoted a way bigger space. I still have not received my items, I was contacted by not only a detective about this company but also about the active investigation on Kris and Aria as well as the “fleet of movers” they have/hire. No one knows where my stuff is, it has been over 2 months now. I had pictures of my wedding day and things of my husbands I will never be able to replace. All United has literally ruined me. At this point all I want is my stuff, keep the money but please give me my stuff. They are con-artists at its finest. In due time the law will be on my side but until then I will continue to warn people about these lying, immoral people.

Kai Bear

4 years ago

To Our Valued Customer We must confirm that we do not have a “Kai Bear” listed in our customer log. However, we do see it fit to address this matter as much as we possible can. First, let us extended our sincere apologies for any inconvenience caused by this move. We are a reputable broker from Florida and we will do everything by the policies of US DOT, FMSCA and all other regulating bodies in the Moving Industry to make our brand a reputable one. After reading your review we have narrowed down to only two customers with us that has fall under this situation at hand. Yes, we will confirm there is a police investigation going on, NOT with our company as stated by you but with a carrier that was listed with us. We are a broker and our sole purpose is to act as a shipping agent and find a reputable carrier to transport your goods (by our knowledge at the time, we did) from pick up to delivery. The carrier listed was authorized by the legal authorities; so, unless changed or notified by such regulators of the industry, we would not have been able to foresee this issue. This was brought to our attention on 9/9/2020 by a news cast on the internet and immediately we contacted the two customers (that’s how we know who you are) and the detective to see how best we could resolve this issue. We did exactly what was requested by the Detective (to provide all customer info) including phone numbers etc. That’s how you were contacted and notified of this issue on 9/9/2020. Some points for clarity: • All issues you listed were problems encountered on your pick up with the said carrier, which we have been working on since your day of pick up and you brought them to our attention. • We only collected a deposit of 33% which was our initial charge for broker fees. We have NOT charged you any other fees (fees you spoke about in your review were charged by the carrier for additional services). • Thirdly, the two customers in question were picked up on 8/25 and 9/3 so your statement that you were picked up 2 months ago is also incorrect. We are doing everything we possibly can to work with the authorities to have your items delivered to you in Florida or return to you in Colorado. We will continue to work with the authorities to rid the system of companies like these. Our team is committed to continue offering the best customer service we can. Feel free to contact us for any updates Customer Service Manager

All United Moving & Storage was phenomenal!! Will was our agent when we called he basically went and took us through process and answered all our questions and concerns. We were given a fair rate, a little less than the standard price with what I was previously getting. Customer service was great, both Kayla and Aria have been amazing to both my wife and I. The movers arrived on time, we had to pay them extra but that's because we didn't have the packing service and we had many items that needed special packing. Kris in quality assurance surely made sure that all our inventory was accurate before the movers arrived, the cubic feet was accurate and their was no issues with the adjustments we made a few days prior to the move. I've never had this level of service and amazing team of people. This was the easiest Five star, thank you so much All United Moving

Thank you GOD for my mother. Was running into problems with my last movers as they never showed up to come pick up my items(fighting with them now to get my deposit back). But luckily my mother already had previous great experiences with all United and her rep Rich. Rich was absolutely amazing and had such great manners and professionalism! Reassurance and comfort is what he sold me on and that is what I got as he understood I didn’t have the money to run into the same issue I had w/ the last movers. Aria was also a great help in the customer service department as she assisted me with what to do when the movers arrived. Not exaggerating when I say I 100% will be giving them business again when if I move again!