This company is absolutely miserable to work with and make our move our worst nightmare.
Everything leading up to the scheduled pickup checked out and the drivers were supposed to pack and pick up our items on a Wednesday - and after 2 days of them saying “we’ll be there in a few hrs.”, they finally show up on Friday at 5pm; over 2 days later than what we scheduled and paid for. Once they do get there, they were extremely rude and reckless with our belongings, but at this point we were just happy they showed up. Then after a few hours, they apparently ran out of packing supplies and decided to leave our house with half of our items packed up into their truck and the other half of our items still in our house. This would have been understandable if they would have told us the situation and that they were leaving but they had just left without any info on when/if they would be back. The drivers would not answer our calls so we went for about 3hrs not hearing from them and not being able to contact corporate, so we had assumed they drove off with our more expensive items and our money since they demanded it up front, and we would never see or hear from them again. So we called from a blocked number and they finally answer and said that they would be back to finish the next day at 9am. It was truly the most helpless feeling, but unfortunately the story only gets worse.
They eventually showed up at 1pm Saturday, so they finished the packing and pickup 3.5 days after it was scheduled to be finished. We’re in the process of moving states, closing on 2 houses (the home we are selling and the home we bought at our new location) so with the drivers delayed, we had to move our closing dates/times MULTIPLE times, so this made for very unhappy buyers&sellers, so it was not just my husband and I along with our families who were affected by this disaster.
So at our new location (7hrs away) we slept on the floor for 5 days until we finally received a call from the driver asking if we have his payment and are ready for delivery - so of course we did Yes to both. They show up only an hour later than we were told so at this point we were just relieved everything was there. They again, demanded their final deposit upfront, and when we show them the money orders for the exact amount and say they will get them once everything is moved inside, reassembled and undamaged - they threaten to leave and said they have other places to be. So we gave it to them because at this point we just needed our stuff back. The 2 movers unload everything from their truck into our garage and living room. It’s a 2 story home, with all of the bedrooms (heavy items: beds, dressers, clothes, etc) being upstairs. Once everything is unloaded into our living room and garage, I notice them starting to open up the boxes where their packing blankets are and start taking all if them off our items and loading them back into their truck, but I had never moved with a moving company so I assumed it was standard. 5 minutes later, they say their required to take a lunch after they’ve only been there an hour just unloading all of our items into the living room& garage. They said they’ll be back in 20minutes to finish the job, move all of the furniture upstairs and reassemble everything since we paid extra for the Premium package, which includes all of this. They never showed back up and would not answer our calls- so we were stuck doing everything ourselves. We called corporate where they finally connected us to the driver who said, “I guess you’re out of luck, we’re in another state and you've been nothing but problems”. So they got their money and we were stuck doing everything ourselves.
Not to mention the damages: In the home we moved from, they ruined our wooden door frame, scratched and dented our doors, left their trash and packing supplies throughout the house. In the new home, the scratched out brand new hardwood floor with their dollys, put 2 large holes in the wall, and scratched and knicked our oak dressers. The driver would also not speak to me and always demanded that he speak to my husband - when my name was the only name on the contract and move, so I also found that odd.
Corporate was very unhelpful throughout this entire process and offer us a $100 credit - which would not even cover 10% of the damages they caused. Needless to say, PLEASE do not even consider using All American Movers even if they offer it to you for free.