Affordable & Assertive Moving & Storage LLC

All these five star reviews are created by A&A--do a little digging and you'll find these fake, vague reviews all over the place. Working with A&A was the worst, most stressful moving experience I've ever had. I've moved across the country several times, using both national and local movers, and have never had myself, my family, and our hard-earned and valuable belongings treated with such disrespect. We were initially quoted $10,000 for our NJ to CO move. In the end, we paid over $18,000. In spite of paying this much, you can see from the photos that our belongings were treated like trash. Most of the boxes coming off the truck were crushed or ripped open. Several of our boxes were missing, and I could never get a straight answer from A&A as to where they might be. We were told in writing and verbally that we could pay the remaining balance by credit card the day before our delivery, because $18,000 was way above our original budget--but at the last minute were forced to pay in cash. This was a devastating reversal of what was promised and we had to scramble to borrow money to make that happen. We jumped through every hoop A&A threw at us to try and rectify this awful situation. I documented everything, providing written descriptions and photographs of everything broken and missing, and submitted the claim form to Sal Navarro as instructed. He told me it would take 30-90 days for their insurance company to make us an offer. When I called for updates, he was rude and short with me, saying I'd "have to be patient," so I waited until the 90 days were up to call again. It was obvious he didn't remember me and that nothing had been done. After doing some research, I found another way to submit the claim directly to their third party handler. There's a 6 month window to submit a claim to that company, and I realized that Sal had been purposefully delaying me to try to get that deadline to pass. The third party company quickly offered us a $170 settlement, based on the weight of our broken items and not including anything we packed ourselves, or our missing items. A&A didn't put inventory stickers on any of our boxes, so there was no way to know what was actually missing until we had unpacked everything. A&A had no answer for this clear negligence of a universal moving company practice, and said we'd have to go to arbitration if we wanted to address it. That costs $200. I'd given all my money to A&A already, and after 7 months of this stressful back and forth, I just wanted the process to be over. I accepted their insultingly low offer. 43 days later and no check has been issued. Sal pretends he doesn't know how this process works and I can't get an update from anyone. To add insult to injury, no one at A&A has ever returned my calls--not once--and now they won't even pick up when they see my number calling. This review is my desperate final plea to A&A to please pay us the agreed upon amount so I can finally move on from this nightmare. For all the carelessness and callousness with which they've treated us and our belongings, it's a very small price for them to pay. Literally less than the least they could do.