Safe & Secure Van Lines

Never in my life have I seen such a shoddy operation. This was a nightmare from the beginning to the end. First, they showed up an hour late, like 3:00 in the afternoon. The "supervisor" Jason (from Trans Van Lines) never explained what was about to happen...namely numbering the boxes and the reasoning behind it. He was too busy on his cell phone. I came out of my house and there's a couple and a baby in my garage. Turns out it was Jason's sister, brother-in-law and nephew visiting Jason. Well, the brother-in-law stayed the entire time; him and Jason chit-chatting the entire time...excuse me....you're on my time clock now. They finally left at 6:30; could of been sooner had there not been so much wasted time. This was on a Tuesday and my stuff, minus my missing stuff showed up the following Monday, late in the day. I had all my boxes and some of the furniture already in the garage. The boxes were all labeled as to which room they would go into. Jason had me sign many documents, never bother to explaining what I was signing. BUT he wanted his money and gave me such a line of BS about the dollar amount he was charging me. This move started out at $2900 and the final cost was just under $6,000. Finally, I got a call Sunday night that they were delivering my stuff Monday 5/13 afternoon, again, LATE. Well, I'm not sure if my stuff was handled by a bunch of gorillas or what. My Bose stereo (that I packed) wound up upside down with a crushed side on the bin. The 40" TV was crushed on the corner, part of the rear housing gone. I had two double mattresses both under 5 months old they marked as faded on the documents. They were supposed to put back together all the furniture that they took apart - thats a joke. They put together my lazy boy all right, with one side of the back never put together with the base, leaving the back of the chair hanging in mid air. I have an electric base for my bed, still doesn't work because I don't have the strength to lift the mattress or the base to connect the wires and plug it in. They were the ones who took it apart. So if they tell you they'll put everything back together, they DON'T. The delivery guys told me about the TV being crushed yet carried it into my bedroom; does that make a bit of sense??? They called the office on 5/13 and I was told that someone would contact me the next day. That Never happened, I had to make the call the following day. I spoke to a Lisa Lipton on Friday. She explained to me that I had to totally unpack and make a list of damaged/missing items. I made the list and sent her an email telling her I would be ready the next day to file a claim which would been Saturday, she's not there on Saturdays. I called again on Monday 5/20 morning and told her that I was ready. We went over the list and I also explained to her about my Bose stereo that it arrived upside down inside of a bin that was missing the side of the bin. I was asked if I packed it and I said yes. She told me that they weren't responsible for it since I packed it. Well, If I would of moved it, it wouldn't of been delivered upside down and with a side part of the bin cracked off and missing. My TV was wrapped in a moving pad and then wrapped with cardboard and taped close. Yet it got here crushed on the corner? I had a piece of glass 33" x 19" that went on top of a dresser - that arrived in a shattered disaster, again wrapped with a moving pad and then cardboard. That was on Monday, May 20th. I was told by Lisa Lipton and I would receive an email in 2-3 days regarding the $75 "hush" money from them for the damages. I sent an email the next Friday 5/24 about getting the email. Sandi got back to me on Saturday 5/25 and told me she would definitely look into it and straighten it out. Seems that when Jason was hustling me to sign, he never mentioned that I would only get reimbursed for $.60 a pound for one section of the contract. So what exactly do these guys do while they're moving your stuff? I'm missing 2 Corning ware roasting pans, a Colander, measuring spoons, cups, a set of dishes, mixing bowls and the worse part a pair of diamond earrings and two gold bracelets. They did leave a bed frame, not mine, but a bed frame...I hope whoever gets my stuff enjoys using it. Its now June 3, neither Lisa Lipton or Sandi have gotten back to me about this $75. Don't ever get involved with these people. Call a local mover, Don't use these people that take advantage of you and don't want to be responsible for their inactions. If there was minus stars, they would get minus 10.

Great experience. Working with safe and secure has been easy from start to finish. Thank you for making the process easy and painless for me!

Worst customer service I have EVER experienced in my life. The self-proclaimed supervisor, Sandy literally never once called me back when she promised she would. The salesman John berated me for being upset that I didn’t find out the time my movers would be at my house until 8pm the night before my “moving window”. We were given an arrival time of between 9am-12pm on Sat 6/1 (even though John assured me we could have Fri 5/31 during the sales call). Nobody ever showed and I finally received a call from the driver (although Sandy seemed to think he was the dispatcher) at 3:26pm to ask if it could be rescheduled for the next day. When I told him no he said he would call the office and call me back. Long story short, nobody ever showed and I never got a time for the next day. When I asked Sandy for my deposit to be returned she stated “I don’t understand what the problem is, you talked to him and he said he’d be there tomorrow” then she told me she’d work on it Monday and hung up.

THIS IS A SCAM!!! DO NOT WORK WORK WITH THEM!!! First off they arrived a day late and late at night. Second my price increased by 1400 even when I took several large items off of my inventory list. The workers are shady and they just didnt a new refrigerator on our rental house. The driver would only take cash. I will be reporting to immigration, IRS which I work for so that won't be hard, and better business. We have tried to call and complain but Sandy and Janice are liars!!! Dont believe anything they say this is the worst experience I have ever had and I have moved all over never experiencing this. I just hope none of my stuff is missing as i will also be contacting a lawyer. We have tried to complain for three days and no response. We r coming for this company I will being someone down u should not be able to operate like this

This company is a big scam. They don't move anything. They just hire the cheapest guys they can find, load and unload your stuff 3 to 5 times and you have to deal with all the broken furniture. You cannot reach them after the move. They just take your money and then it is gone. I recommend to sue them immediately when they try to keep your money or stuff. But better don't use them. They write every day their own positive 5 star reviews. Look at their rating.. 80 x 5 stars written by Van and secure lines and the rest of the reviews are 1 star reviews written by their customers....