Safe & Secure Van Lines

We moved with this company and it was a big big big disappointment. Almost everything was damaged and they claimed we have to pay $3,550 more for just a few pounds overweight. They couldn't even show us their weight card. They hold our private stuff in hostage until we paid this ridicules high additional prize. After the move we only had contact to a Russell. He is a mean person. Most of the time you cannot understand him because he is intoxicated and his speech is very slurry. Don't do business with this company. All the positive reviews are from themselves.

This company does not do your move. They hire a cheap company to pick up your stuff. These guys unload everything in a warehouse. From the warehouse it is moved in a long-distance truck. From there again in a warehouse close to your destination. And a local company picks it up and brings the few things which are not broken to you. Yeah!!! They have a BBB rating of F !!!! They are the worst. And if you try to call them you only reach -always drunken - Russel.

My belongings were hijacked and are currently being held for ransom. Let me go into detail with you to explain my experience with Safe and Secure Van Lines. We hired Safe and Secure for a Friday pickup of our 80 boxes. We sent all our measurements and box count to Michelle and Sandy Kenny at Safe and Secure Van Lines. We received our estimate and our date for pickup was set. Safe and Secure Van Lines contracted MDA Relocation LLC, Michael Aharoni, 7045 Stirling Rd, Suite 1208, Davie Florida, 33314. MDA didn't show up until Saturday night, 9:30 PM with the driver complaining about another pickup he had done in another state and that's why he was late. He didn't load up our boxes until Sunday after 4:30PM and didn't leave the property until almost 10:00 PM Sunday night. We were then told by Sandy Kenny that our truck was headed to Florida and that was confirmed by the owner of MDA Relocation LLC, Michael Aharoni. The next day we get a phone call from Michael Aharoni that our goods had been re-routed to one of his storage facilities because it was 60 pounds overweight and he wanted an additional $4,303.92. At this point we had already paid both Safe and Secure Van Lines and MDA for services. The extra $4303.92 would put this move over $10,000.00. We contacted Safe and Secure Van Lines for help, Sandy Kenny, who told us to e-mail her the documents to her private e-mail account. I thought this was a bit fishy, but we did so anyway. She told us she would get back to us, she never did. We reached out once again to Safe and Secure and received no call backs, e-mails or assistance. We were left to deal with Michael Aharoni, the hijacker, alone. We've notified the FMCSA, which is a branch of the Department of Transportation. We wrote a letter to both Safe and Secure and MDA. We'll be contacting the police next. Just so you know your rights: http://www.michaelgarcialaw.com/Consumer%20FAQ%2026.html I'll try to keep this review up to date so that people can read this and avoid companies like Safe and Secure Van Lines and hijacking companies like MDA Relocation LLC, owned by Michael Aharoni. In all reality we're being told Mr. Aharoni, most likely, sold all our goods and giving him more money would only add to his wealth and our misery.

This is a company that I am sorry I ever business with. We had to move from Chicago to Florida and were given a quote of $3400. We paid down payment of $1306. Our move was to happen May 2-3. John assured us— look at our reviews on Google he said. So we did and decided it would be a decent company. We waited on May 2, we waited on May 3. Nothing. We got a hold of the “person in charge” Russel. Oh, they will be there May 4 at 9 AM. We waited. We called Russel who was intoxicated and he said he will try to figure it out and give him 1 Hour. We waited. I had to start work on May 6. At 1 pm, we went to Penske, rented a truck, got help to load truck, and started driving. At 1 PM, we told Russel we were doing this and if he could refund our deposit. He said “sure!!”. We have been calling them(main number, John, Russell) inquiring about our refund. Russell states that my husband wrote a negative review and we would not get refund unless we took it down. We took it down. Still no refund. I called Russell this morning again asking about refund. He was drunk, slurring, and said “F*** you”. I told him that I would write negative review and expect my refund. And what he was doing was black mail. DO NOT USE THIS CO. They are not good people. I do not expect to get a refund. If you have had a similar experience, contact us. Let’s file a lawsuit together.

Sequre Van Lines moving was amazing. Moving team was truly amazing at their job. It was so kind to leave the mattress for me overnight....because it was late and to come the next day to pick it up. The pick up team was very picky with details on special care for my belongings. I can’t thank enough !!!