Safe & Secure Van Lines

These people were absolutely horrible, and I didn't even hire them. I contacted and contracted with All Pro Moving Company who are brokers and they hired this crook to move my household goods from Boise, Id to Ft Myers, Fl. The crew showed up in a 26 foot Penske truck and packed my house out. I had very few pieces of furniture and had mostly boxes. I had sent pictures to the company and they estimated the weight to be around 5000 lbs. After the load of 105 items they provided me with the initial trip ticket showing the empty weight of the truck was 10220 pounds. I then followed them to the same set of scales and they weighed in at 22060 pounds indicating that my goods weighed over 11000 pounds, more than 105 pounds per box. When they then tried to bill me they wanted $12000 and wanted 10000 sent via wire to their bank. It became obvious to me that I was becoming the victim of a scam. I looked up the tare weight of a Penske 26 foot truck and discovered it is 15995. The vehicle they weighed in initially was 10220 pounds. I then learned that Penske makes two 16 foot trucks that way in at 10000 GVW (older models) and 12300 GVW (Newer models) dry weight. I also noticed on the initial ticket there was no "steer axle" weight, a 6620 Drive Axle weight and a 3600 "Trailer Axle" weight. The final ticket had a "Steer axle" weight of 8380 and a Drive Axle Weight of 13680. I learned from one of the scale crew members that this indicated two different vehicles were weighed in. I contacted All Pro and they explained they used a subcontractor. They stated they would contact them and see if they couldn't resolve the issue. After contacting the local police department and the Department of Transportation, I finally got the price down to $10,000 before we left Boise in a car. I went back and forth with both companies over and over and eventually ended up paying close to $8000 for a $5000 move. When the goods arrived.... 10 days after they were supposed to be delivered and each of those days Mike Aharoni "guaranteeing" they would arrive the next day... more than 12 boxes were missing, some 20 items were damaged. Oh yeah, did I mention they showed up at 10 p.m. to make the delivery and asked me if they could hurry the process along cause they were in a hurry. I, of course filed a claim for my lost and stolen items and they agreed they owed me some money.... but, have never paid. AVOID THESE PEOPLE AT ALL COSTS!! This is just a bit of our story!

Word to the wise: stay far away from this moving "company". You don't need to take my word for it...take a look at the Google reviews. The majority of people rating them 5 stars have 1 review. This looks fairly suspicious. As for my experience, moving cross country with a baby is stressful enough. Paying a moving company thousands of dollars should mean you get a positive experience. But it was far from that. Overall we paid about double the original quote. I started looking for quotes about 2 months before our move. I sat on the phone for hours with different companies describing how large our house was and the furniture inside. I decided to go with safe and secure van lines because Elan, my sales rep, was easy to reach and walked me through the process. The move creeped closer and there was a week where I couldn't reach Elan. The main line of the company was disconnected. That's very sketchy and disconcerting. I was finally able to reach Sandy who calmed me down and said Elan was no longer with the company. That was probably strike 1. Sandy explained how payment would be made out to the freight company they contracted with and I thought I'd have an advocate with this company as my contract with safe and secure states.T freight company (Atlantic Moving group) arrived late and then was surprised about the size of the job. Based on information Safe and Secure gave them they thought they were loading a 2 bedroom apartment, not a 5 bedroom home. Atlantic group then had to leave our job which messed up our schedule and stressed out our dogs. I had to make phone calls and manage the process myself to have a friend oversee the move. Atlantic Moving group damaged the staircase in our old home so we had to get that repaired at our own cost. Finally, we were in the town of our new home and just waiting for the movers to show. We closed on our house and then waited. We had a signed contract with safe and secure of a promised move in date as we had paid the expediting fee to ensure our items would arrive that date. Safe and secure doesn't give a darn about what your contract says, so that didn't happen. I hounded the company every single day and got all kinds of answers. Atlantic group refused to pick up the phone. I was in the middle of planning my daughter's first birthday party. Our items were nowhere to be seen so I had to rearrange plans for her first birthday party. I even had to step away from the celebration to get on the phone to call safe and secure as the situation worsened. These incompetent people only just realized that our new home was on a road where the moving truck couldn't go. Which I know now is a lie as I see semis on this road all the time. Safe and secure said we needed to come up with money to pay for a shuttle service that weekend. It was a Saturday evening, banks are closed Sunday, and they were now telling me the move would happen Sunday only if we came up with the money. This is what I call a hostage situation. Finally our stuff arrived. We stayed with family 40 minutes from our new house and were given no warning when the movers showed. We had to rush to get to our new house to be there to let the movers in. It has now been 3 months since the move and it was one of the worst experiences of my life. We have items that showed up damaged. We have items that have still never shown. My husband had important items that he put in a suitcase with his information in it, that showed up at someone else's home. We got an item of theirs. We arranged with that family to swap items. Safe and secure promised to cover the shipping costs. You won't be surprised to hear that that never happened. Based on the state of our items, they clearly keep your items in very hot warehouses and don't arrange them properly. Safe and secure promised us money back at multiple times. For the expediting fee, for the damage caused to our items, for the shipping of the other family's items. We've seen nothing. I can not say enough: DO NOT BOOK with safe and secure.

This company stole the deposit I placed for moving services!! I made a deposit of $715 for moving but canceled the request the very next day. Their refund policy states I am entitled to a refund as long as the request is made within 72 hours of the deposit. I placed the deposit July 1, 2019 and have STILL NOT BEEN REFUNDED. The company refuses to respond to my emails. It has been well over 60 days since I made the request. Do not let them steal from you!! They are not BBB accredited either so stay safe and don’t let this company take advantage of you.

Nightmare. I’m going to sue.

They never showed up, I had to pay extra $4000 to move my stuff to local storage unit overnight after paying $2800 deposit. I gave them 5 days windows to come and get my things. I was on the phone every single day with customer service, they put me on hold for hours and kept me calling every hour for about two days until last minute they droped the ball and never answer my calls any more. After 3 days of asking for my money back or a solution to the problem my lawyer called them, then they commited to move my stuff with no extra charge.. and guess what? without my authorization they withrow $2000 from my bank account, sent a truck to Utah and the driver asked for other extra $2000 when he got to the storage to pick up. They are a complete scam. I'm still fighting to get my money back.