Word to the wise: stay far away from this moving "company".
You don't need to take my word for it...take a look at the Google reviews. The majority of people rating them 5 stars have 1 review. This looks fairly suspicious.
As for my experience, moving cross country with a baby is stressful enough. Paying a moving company thousands of dollars should mean you get a positive experience. But it was far from that. Overall we paid about double the original quote.
I started looking for quotes about 2 months before our move. I sat on the phone for hours with different companies describing how large our house was and the furniture inside. I decided to go with safe and secure van lines because Elan, my sales rep, was easy to reach and walked me through the process.
The move creeped closer and there was a week where I couldn't reach Elan. The main line of the company was disconnected. That's very sketchy and disconcerting. I was finally able to reach Sandy who calmed me down and said Elan was no longer with the company. That was probably strike 1.
Sandy explained how payment would be made out to the freight company they contracted with and I thought I'd have an advocate with this company as my contract with safe and secure states.T freight company (Atlantic Moving group) arrived late and then was surprised about the size of the job. Based on information Safe and Secure gave them they thought they were loading a 2 bedroom apartment, not a 5 bedroom home.
Atlantic group then had to leave our job which messed up our schedule and stressed out our dogs. I had to make phone calls and manage the process myself to have a friend oversee the move. Atlantic Moving group damaged the staircase in our old home so we had to get that repaired at our own cost.
Finally, we were in the town of our new home and just waiting for the movers to show. We closed on our house and then waited. We had a signed contract with safe and secure of a promised move in date as we had paid the expediting fee to ensure our items would arrive that date. Safe and secure doesn't give a darn about what your contract says, so that didn't happen.
I hounded the company every single day and got all kinds of answers. Atlantic group refused to pick up the phone.
I was in the middle of planning my daughter's first birthday party. Our items were nowhere to be seen so I had to rearrange plans for her first birthday party. I even had to step away from the celebration to get on the phone to call safe and secure as the situation worsened.
These incompetent people only just realized that our new home was on a road where the moving truck couldn't go. Which I know now is a lie as I see semis on this road all the time. Safe and secure said we needed to come up with money to pay for a shuttle service that weekend. It was a Saturday evening, banks are closed Sunday, and they were now telling me the move would happen Sunday only if we came up with the money.
This is what I call a hostage situation.
Finally our stuff arrived. We stayed with family 40 minutes from our new house and were given no warning when the movers showed. We had to rush to get to our new house to be there to let the movers in.
It has now been 3 months since the move and it was one of the worst experiences of my life. We have items that showed up damaged. We have items that have still never shown. My husband had important items that he put in a suitcase with his information in it, that showed up at someone else's home. We got an item of theirs. We arranged with that family to swap items. Safe and secure promised to cover the shipping costs. You won't be surprised to hear that that never happened. Based on the state of our items, they clearly keep your items in very hot warehouses and don't arrange them properly.
Safe and secure promised us money back at multiple times. For the expediting fee, for the damage caused to our items, for the shipping of the other family's items.
We've seen nothing.
I can not say enough: DO NOT BOOK with safe and secure.