WARNING:: DO NOT USE THIS COMPANY!!!! They will scam you! I just received my furniture yesterday after waiting 35 days! The contract stated it would be delivered anywhere between 1 and 30 days but they will not give you an actual date. I was quoted $1700 originally, which was the lowest estimate I received from a moving company so I went with them. Due to my disability, I couldn’t do the move myself and on my limited budget I thought I got a good deal. They forgot a few things that I had listed on my inventory so they changed the price to $2100 after they made the corrections—even though Ryan told me there wouldn’t be a price change after the changes were made. They told me there was no extra charge for being on the third floor as long as there was an elevator (which there was). Come moving day, the mover FORCED me to pay extra even though I was told that I wouldn’t pay extra. The movers disassembled my furniture without asking or getting my permission, and quickly packed everything up.
In the time I spent waiting for my furniture, I had called several times to get an estimated date of arrival. Dominique and Whitney kept saying they’d call back and never did. I finally got fed up and tried to track down the moving company on the paperwork—which is an outside company, NOT Safe & Secure moving. The company is really sketchy and I was able to reach someone the first time I called, and they told me I’d receive my belongings before the 15th. When the 15th had passed and I still didn’t have my stuff, I tried calling back and the number was disconnected. Finally I had to threaten to get the cops involved in order to be taken seriously because I honestly thought that everything was just stolen and never going to arrive.
Upon arrival, the movers demanded payment before they would unload. When they started unloading they tried to give me OTHER PEOPLE’S STUFF. I said, “That’s not mine,” And the mover said, “Yes it is!” The other mover confirmed that it was not my stuff. They tried to give me someone’s blue storage container, and a cushioned camping sleeping bag (I hope the owner is reading this). The movers were very shady while I was in the room checking everything off. They waited till I left the room to start assembling furniture and placing them very specifically, which I thought was strange because they left everything else strewn about. They assembled my furniture incorrectly and missing pieces. They lost some bolts and screws that were crucial and didn’t bother assembling the rest. They tried to leave in a hurry and luckily I caught the broken furniture despite their strategic placement. I immediately broke down, and the mover demanded I sign the paperwork because he needed to leave immediately. I made him write down the damage, but I told him I hadn’t been given a chance to inspect everything thoroughly. He told me I had 9 months to make a claim even if it wasn’t on the paperwork and again demanded that I sign. He left in such a hurry that he actually left his tools behind! I had to move and assemble my furniture (including a queen sized bed) BY MYSELF. Part of the cost of the move is that they do that, not me. With no bed to sleep in and no help, I assembled it alone and was left in excruciating pain. As a result, the physical labor has exasperated my condition and I have to see a doctor. I will be contacting an attorney.
To sum it up, I paid $2438.28 to have my furniture moved across the country while not receiving the service I paid for. The furniture that was damaged (so far) has totaled up to $2450! And now I am in constant pain from moving and assembling my own furniture with a disability! These people are heartless and should be in prison for fraud. KEEP IN MIND, THE POSITIVE REVIEWS ARE FAKE.