Trinity Relocation Group

John Michael

10 months ago

Contacted Trinity to help with our cross-country move. Once they had our initial payments and household goods, professional service stopped. They did not live up to the contractual services sold. I would not recommend them EVER!

Kathleen Mueller

10 months ago

The saddest part of this painful experience with Trinity Relocation Group is their claim to be a Christian company, and I fell for their lie. The wolves in sheep's clothing are alive and well at Trinity and they have rehearsed their parts exceedingly well. Like so many others who have left reviews in 2021, I too, was flushed down the toilet after they doubled the price only a few days before the move when I could not back out. There are so many things wrong with this company that I don't know where to begin. I had 3 weeks to make an unexpected move from CA to GA. I called other companies that could not move me in that time frame due to the shortage of drivers and the short time frame. On every front I was lied to and coerced into guesstimating high because Trinity would not send someone to quote the actual price...I was told that if I quoted high, the movers would adjust the price down on moving day and I would pay less..."better to quote high then have the truck come and not get all your stuff on it." But the actual movers told me, NOT ONCE have they ever adjusted down, even when it was warranted. It was a fix from the beginning...as many other reviewers have stated. Some of my furniture was damaged. Prior to the move, I was told that the movers were responsible for wrapping and securing furniture, but it was hit and miss what they decided to wrap and not wrap. I had an antique wooden doll house that we built and painted for our children decades ago that was broken to pieces because they did not wrap it with any care. I found a piece of one of my bed frames in the street the next morning. Plastic containers and boxes cracked, torn, and broken. I'm missing several boxes...now I have to file a complaint, but what good will that do? When the truck came to deliver my things, I made the 2 men aware that I had a stackable washer and dryer that had to go on the second floor. They told me 2 more men were on their way, but they never showed up. They saved the stackable for last and advised me when it was getting dark that it was too heavy for them to move up the stairs; that I would have to hire someone else to do it. I had already paid a pretty penny for the unit to be moved to the second floor! They told me they would not be responsible if they damaged the floor. When I refused to accept their leaving it in the garage, I had to help carry the appliance up the stairs and got huge black and blue marks all over my legs from the weight of the machine on me (I weigh about 103 lbs). Knowing how terrible this nightmare was and still is, I am incredibly thankful to God that my things were delivered in 10 days...this was a miracle because after Trinity told me it would be 2-3 weeks max, prior to the move, I was then told by the actual movers on moving day that it could take up to 30 business days...(that's 6 weeks). There is definitely a shortage of drivers and movers which gives Trinity the ability to treat clients badly because they can. If you have to use them like I did, beware that it's going to cost you a small fortune and it will likely be a very negative and painful experience.

William Andrews

11 months ago

William Andrews, Jamestown SC #B5119590 10/22/2021 Contacted Trinity moving and storage as one of many companies to move us from South Carolina to the Orlando area in Florida. Dylan Boyle was the sales agent and offered me a great price after my veterans discount. The total estimate was $5,260.84. After send my deposit of $1821.33 the total cost would have been $3,439.51. I called to reduce the items needed to be shipped (Washer, Dryer, two work benches, metal cabinet, 2 ladders, metal shelving, garden tools, shop vac and 2 weed eaters.) The list was updated by Bruce Richards the senior estimator but the price did not change. I called again to find out how much I would need at pick up and was told $1,761.72. This would bring the total estimate to $1,677.79. When the Truck arrived (not Trinity but a company called Star USA Moving LCC I was handed a bill for $3,100. Driver said half now and half when delivered. That would have me pay at delivery another $3,100. That would bring the total price to $8,021.33. I tried calling and emailing Trinity to get an explanation but as of this review Ive heard nothing from them. I tried leaving a message after hours but the voice mailbox was full. Totally disappointed in this companies customer service and mis quote. I expected to pay a little over the estimate but not $2760.49 over the estimate. I would not recommend this company to anyone and I hope you read this before you choose them. I wish I had researched this company better than I did.

Taylor Taylor

1 year ago

DO NOT USE!!!!! F rating with Better Business Bureau and they are not accredited by them. Unprofessional, charged incorrectly, have tried to contact numerous times with no success. Was moving across states and everyone was nice over the phone and setting it up, then the day came. (Long story short) The driver kept calling me changing the pickup time, and continued to show up outside this window. Tried to charge me for materials that I already paid for, had to call and dispute it. Told him I needed the furniture first and then can see what else I can put into my space. Asked me to go to the store to buy them water. After 8 HOURS spent loading my small two bedroom apartment, calls me over and says I’ve met my limit and they did not load my furniture in. I told him what I said at the beginning and he said that he has other loads to do. Tried to convince me to have them drop it off early and Ill be charged for it because he wanted to go home. They continued to call and tell me they want to drop it off early, I continue to say no. The drop off was fine, and those movers were able to put all my belongings in my quoted price. So the original mover charged me $2,000 over!! Contacted customer service over phone, several emails, AND NOBODY HAS CONTACTED ME BACK!!! Contacted the Better Business Bureau and they aren’t accredited by them.

Mikalah Singer

1 year ago

Beware of this company, they provided false information about how the move would go and the time frame in which items would be delivered. They are not a moving company, but a brokerage company which will set you up with a different moving company that has completely different timelines for moves and will charge you waaaaaay more than trinity initially quotes you for. I dealt with Neil who not only provided me incorrect information, but when I questioned him he avoided my emails and phone calls and never contacted me back. When I booked my move I asked how long it would take and they would not tell me any information, but they said that if my "soonest available delivery date" was the same day my items would be picked up then my items would go directly to the final destination. This was a lie, when my items were picked up I said my soonest available date was that same day, but rather than my items going directly to my final destination (Maryland) from Oregon, my items were taken to an undisclosed storage facility in California. It took more than a month for me to receive my items after calling the moving company every single week. When I had initially spoken to trinity they said to not say my first available date was earlier than my actual date because my items could get there beforehand and then I would have to pay for storage (even though the say storage is included in your price for 30 days) and also would not tell me how much the storage would cost. When the movers came to pick up my items they informed that everything has been delayed for weeks and that Trinity should have told me that, they didn't. Had they supplied this information I would have had my items picked up sooner so I did not have to live on an air mattress for a month. Additionally, the company they set me up with not only damaged some of my items included my Peloton bike and bed frame, but also entirely lost some items because they did not follow the inventory that was written out and agreed to.