Northern Star Moving Systems

Great moving experience. Making the arrangements with the people on the phone was easy and quick. They sent an estimator to look over everything we were planning to move at no charge. The crew showed up on time and called 30 minutes before they arrived at the pickup address. The crew was very polite and professional. All of our stuff was handled with care and arrived in the same condition it had been in when it was picked up. Would definitely recommend.

I don't want to say this will be your experience with them but here are some facts from my move. As for me, if I could, I would give negative stars. My specialist was James Pearce, the office representative was Lynn, and manager was Chris. Here are answers to some of my questions I had for James prior to the contract, what actually happened, and my interaction with the manager. -James said I would be able to contact him whenever throughout the move until I was happy with my belongings in my new place. After signing the contract, he was nowhere to be found. I did speak to him one time after signing when he said he never received my emails and that the extension stamped in his email signature wasn't correct. He gave me his cell phone number - never answered or called back. Never heard from him again. -James said no, they do not hire third party contractors to move our belongings. From pickup to drop off, it would be their movers in their Northern Star Moving trucks. Upon pickup, yes, it was their movers and truck but upon dropoff it was a third party mover. -James said our belongings would not be mixed with other people's belongings on the truck. Our belongings were stickered with pink tags upon pickup to avoid the mixing of other people's belongings. Upon drop off, our things were mixed with another person's belongings who also had pink stickers, so at one point the movers were giving us another person's bike and boxes. We totally could have taken them. Also, we are missing a bin. -James said the quote given to me would not change unless I requested that they hold my belongings longer than the free 30 days or if I added way more to my belongings. When going over the contract, he said the long haul and elevator fees would not apply to me because my things were being picked up from a storage unit on the 2nd floor and those fees were more for people in tall high-rise buildings. For pickup, I was charged $300 for the long haul fee ($75/50ft). So for dropoff I had to move my belongings myself to avoid the fees again, even though it was being moved into another storage unit. My interaction with Chris (the manager) about this $300 fee - These are some of his responses. "$300 is not a surprise, I could understand if it was over $1000 but it's only $300. Just pay it." -( when telling him that James said there would be no surprise fees) "I am not going to argue with a customer over a small job" - (guess we were considered a small job since we were only moving a 1 bedroom apt). "I am the manager. I am not in customer service so I do not need to speak to you in any kind of way so either pay the $300 or remove your things from our truck yourself" - (when I mentioned how stressful moving is and asked why he was speaking to me aggressively) Note: Insurance is a third party so if you are missing anything or it's damaged you do not contact Northern Star Moving Systems and apparently this third party company is not great. Still waiting to hear back about our missing bin. If you still want to move forward with them, be sure to get everything in writing, in DETAIL and do not sign the contract if you do not agree with something. Even though I did all of that and it didnt help much, maybe it'll help you somehow. Also, take your own DETAILED inventory of your belongings. Their version of inventory is writing "some boxes, some bins" and when dropping off asking YOU if you think that's everything. Goodluck.

This company mis-represented the service that they relayed to me. My request was to have door to door transport without any other carrier involved or people involved. I was assured from Carol that I would have this service. They were great picking up our stuff and packing it into the truck. Then they informed me of the service that I was paying for. At that point I couldn't change anything but tried on the phone without success. The worst part is getting the stuff to my Florida took 10 days, and when it was delivered it was squished into a Tractor trailer truck. Every box was broken except some heavy duty boxes we put some valuable items in. 50% of lamps, knickknacks, and furniture was destroyed and dinged. A lot of stuff was missing, 21 speed bike, Air blower not even opened, 3 over pack boxes. I was hoping our pink tag boxes and material would just magically appear at my door but that was a wrong impression ....we just had to put in the claim...The worst part is putting the claim together and the process is just not user friendly. Over all I will not use a mover again. This was one of the worst experiences I could have imagined. These people should be ashamed of leading people who were trusting enough to believe, and yes it is the first time I have moved any distance to use a moving company. If this is a family owned business as I was lead to believe they sure don't take care of their customers as such....

Please read carefully all the reviews on this company! This company is more than dishonest. We signed up for service and was told a specific window and they did not keep to the window. It was only a day off but if you are told a window of time and they don't stick to it should of been the first sign. Next we were told it would be delivered most likely anywhere from 2 to 7 days but because it was peak season it could be longer which was not really a big deal. Well almost 3 weeks to the day we get a call that the delivery will be the next day. The bigger issue was that the delivery was going to cost an additional 500.00 because they were looking at a google map and we had a gravel driveway. Now keep in mind that we had a 18 wheeler back up to the door when we first moved in 9 years ago. Well we were told that the company policy is that we cannot take a moving truck off road, and it would cost an additional 500.00 for a shuttle truck to bring us our furniture or it could be unloaded on to our truck at the street and we would not have to pay anything additional. The woman said just read your contract , its all in it. Well I did just that and called her back and said it is not in the contract. She said I did not say that the said that she said that the house is not accessible . No , that is not what she said. Now keep in mind they had this story was cooked up from the start when they called us the first time. So she said just call the Salt Lake City number cause someone is always there. Well it was Sunday and lie number 3 ,no one was there. I left a message and in a couple of hours I did get a call back and they would look into it. When I got a call back they said they would look into it. Well they said they looked at a map and it would be an extra 500.00 because there are laws on which roads they could bring and 18 wheeler down and weight limits. Sure enough I called the Sheriff Dept and the Highway Dept and there are no laws what so ever in this area. So basically it is all a scam and they hold for furniture hostage for additional extorsion money. There are far too many complaints on them for this not to be true. Lastly I did get a 100.00 reduction why I guess I don't know . the final lie I was told was I guess the first two lies didn't work out to well is that gravel is too unstable to drive on. So it wasn't the house was not accessible, or the road laws . According to them the gravel in a driveway is unstable. Its all a scam to keep your furniture hostage. Moral of the story. Use someone reputable!

It is never going to be the same again - not with the kind of revelation, I have about movers. I am convinced more than ever before that I now have the best relocation company in place. When I relocated last week, Northern Star Moving Systems was in charge of the move and the services were perfect. There weren't case of troubles or disagreements. They worked together as a team and consulted me where necessary. I found the relocation so enjoyable and fruitful.