Northern Star Moving Systems

They arrived late to pick up our goods at 3pm leaving at 9pm. They were rushed and didn't seem amenable to our unusual furniture. We trusted. This was July 28. We went into storage in Philadelphia, waited untill August 14 for afternoon delivery-- coming from Philadelphia to southern VA. At 2pm Philip called to say they were stuck in traffic in DC. They arrived at 9PM, only two people to unload. They left at midnight. Looking at the abuse our antique furniture took is heartbreaking. Table legs were broken, items bent, arms pulled apart. Scratches, gouges, boxes turned on sides so contents were squashed. I don't care that this is the busy season, we paid, in good faith, to have our goods delivered in a timely manner, in relatively the same condition in which they left. Nothing disastrous, just disappointing. I would look elsewhere for a moving company

I don’t normally post like this but I want to spare others from my recent nightmare. Hands down the worst moving experience I have ever had. First...they said they would be there Monday morning. They showed up at 6 pm on Tuesday and finished late Wednesday night. They took so long that we packed up half our kitchen on our own, even though we paid to have them pack it. Of course they didn’t credit us for what we packed. When they did pack our house, they packed up things they were specifically asked not to pack, like my husband’s CPAP. Which means neither of us slept for the next two weeks because that’s how long it took them to get to our new house. There was absolutely zero communication from Northern Star about when they would get to our place or why it was taking so long, despite daily calls and voice mails, which were not answered and not returned 99% of the time. They finally got to our new place the day before I was starting my new job, and were there until 1 in the morning. They left half of our furniture and boxes in the garage, promising to return the next day and finish the job. They didn’t. When we unpacked we found an extremely shoddy job done packing, with over 20 items destroyed because they didn’t wrap them at all, or packed heavy boxes on top of boxes that were clearly marked fragile and couldn’t handle the weight. Worst, my initial quote was just under $10k, which was what my new company said they would cover. Then Northern Star kept adding and adding and adding, until the final cost was $16,792. And, in a very sketchy move, they added $1700 to my second to last quote without documenting anything on my receipt. I had no choice but to pay it because they had everything I owned and wouldn’t release it to me without a money order. Absolutely disastrous. Do not use this company. They have been a nightmare.

I was in doubts at first. After being convinced by my spouse, however, I relaxed and sought the services of Northern Star Moving Systems. She was so certain that everything was going to turn out the perfect way. On the day of the relocation, I was there to ensure all was ok. I woke up in the morning and started packing all that I needed to. The team came earlier than I expected and helped me with some of the packing work. As were doing this, others were busy with loading. With the combined efforts of every member, it was possible to relocate in an easy and unforgettable way.

At first, I thought my wife was just too defensive about their Relocation Company. It took me personal moving experience to discover the perfection that comes with this mover. On the agreed date of relocation, Northern Star Moving Systems mover came very early in the morning. Apparently, they did not want any form of disappointment. As they started, I watched them carry out the packing and loading processes. I must admit that I was amazed. I loved the proceedings right from the beginning until the end. It was awesome.

We hired them recently for a move, and it was a smooth experience. They sent a 3-men crew, and the whole process was easy. They were careful with our furniture and belongings, they called 30-minutes before arrival, and did everything we requested without any fuss. The place we moved into had limitations of where moving trucks can be parked, so there was a bit of a walking distance from the truck to our place. These guys made the trek back and forth efficiently. They even managed to get our furniture in with short turns and corners in the hallway. They were also friendly and polite the whole time. I highly recommend their service (their price is great too) and will use them again for my next move.