Northern Star Moving Systems

This place is an absolute SCAM JOKE. The movers who came to my apartment in Florida to load my stuff didn’t speak a word of English, took an hour and half lunch break, wore flip flops, and they’re currently holding my stuff hostage for more money. It’s been over 3 weeks and my stuff is sitting in a warehouse in Florida, where they won’t give me an address. DO NOT USE THESE PEOPLE my attorney is reviewing everything that happened. The lady Alex is so rude every time we speak. Please please please do not use this joke of a company. They’re just another South Florida Scam.

only going to echo the terrible reviews that are here previously. moving from DC to AZ. tyler gave a great quote but of course totally inaccurate. quote for 3400, ended up being 4050$. and this was with us throwing out stuff bc they said we didn’t have enough space leftover on the truck (mind you this was after we had included this furniture in our estimate - desk, side table, box spring for our mattress, lamps). arrived about 1.5 hours late to move us out. move out took 3.5 hours. decided to charge us 300$ there because it was a long carry (we lived in a nice air conditioned building with an elevator straight to the loading dock so this was a BS charge). also we ended up packing a lot of our own stuff because it was taking so long. customer service was awful (alex), i could barely get a hold of anyone, i wasn’t even sure when our stuff was supposed to arrive. i sent several emails and left messages. move in day comes around, the main guy was fine but there were only 2 people (i had a junk removal team with 4 people who were awesome). charged us another 350$ bc the truck couldn’t get into our apartment for the long carry (to be fair it was a long carry but this awful company should have known that you can’t get an 18 wheeler into this complex and accounted for a shuttle service charge in the quote). my couch and love seat were destroyed. they weren’t correctly and are now covered in black marks and oil spots (the couches are beige). obviously customer service (alex) can’t help me because they don’t do the claims portion of this. what is customer service even for then?! i’m not even including the broken dishes and glassware, missing tv cord and remote. anyways to some up - awful, don’t use. go with a more established/reputable mover. also they will tell you that some of the bad reviews are fake or for people who weren’t their customers... don’t listen to them, i bet they’re all true.

Current move in progress.... Will update later. As of right now I can't recommend this company. Chris originally seemed helpful but once the initial payment was made, I lost all contact. The job order couldn't be tracked and it seemed like no one knew my job existed. I had a direct line with their subcontracted movers but their truck broke so it's been weeks since I've heard about my package and no one seems to be willing to help resolve the matter This company seems shady. As of right now I wouldn't recommend this company.

They brought plenty of blankets to protect our furniture, lots of extra care was paid to making sure our stuff was not damaged, yet they were incredibly speedy with loading and unloading. Everything you hope your moving experience to be, was with Northern Star Moving Systems. I'm referring them to all of my friends. We fed our crew breakfast and lunch (was a 2-day move) and tipped them well because they EARNED it. We got MUCH more than we paid for from Northern Star Moving Systems. Thank you for making this moving experience the best one we had!!

Same review and the 1-star review below. Move from PA to FL James Pearce (Chris his "manager") customer service rep, lied to us about insurance coverage. Packing crew came and packed our house then Nikita Egorov, the team lead and warehouse manager in Bensalem PA came the next day after the house was completely empty and showed us a revised estimate + 40% the original binding estimate. Tried to call James, Chris, left voicemails, emailed them both, + customer service. No response. Radio silence. Goods got delivered and it was a complete disaster. Stuff not packed even though we paid for a full pack, so much broken goods, several pieces of furniture broken, and everything else scratched or seriously dented. Clear evidence of intentional negligence. We realized too that several expensive items were stolen by Nikita Egorov and his crew for a total replacement value of $3500 or so. We reached out to Nikita who acknowledged by text being in possession of our stolen goods, with no intent to return them (that was 3 weeks ago). As of today (3 weeks after the move) no goods were returned. We reached out to Nikita again who said "I'm no longer in PA, good luck". This company is a complete scam, fraud and now I understand that all the 5 star reviews are just fake. We have filed a police report against Nikita Egorov for theft and entered a probably lengthy legal process with Northern Star. Out of principle, I will not let Nikita or the company get away with this stuff.