New Horizon Moving & Storage

Every 5 star review is fake. This company steals your deposit. They give you 3 days to cancel for a refund but then do not answer calls or direct you to the correct people within that time period. They will them double your quote and tell you you're passed the refund date. I lost $1900. They provided 0 services to me. Thousands of reviews make this same claim. These people should be in prison. They mock you, threaten you and falt out lie to you. This is fraud.

DON'T USE THESE PEOPLE OR ANYOTHER "BROKER". WORST MOVE EVER!!! THERE ARE TOO MANY REASONS TO LIST. IF YOU USE THEM, I WILL BET YOU WILL BE SORRY.

DO NOT, I REPEAT DO NOT USE THIS COMPANY. Was quoted 4,800.00 then went over inventory suddenly the price went up to $10,000. I took some items off the inventory and got it down to $8,000. When the movers showed up they said there’s no way this is going to fit into a 26 ft truck suddenly it went up to $16,000, I had to pay them in cash. Oh then they forgot about packing material another $2,000. I had already bought some packing material myself because I was driving a UHaul myself with stuff I didnt want the movers to take. They ran out of their packing supplies and started using mine. At the other end of the move an 18 wheeler couldn’t get down my driveway and they told me they would have to shuttle my items in a UHaul another $2,000. Scam, fraud only take cash or money orders. I suggest if this happened to you to contact your Attorney General and give them this Company’s DOT # and file a formal complaint.

Really disappointed. Initial quote was for $3000; and so I put a deposit down. Then the second call from them bumped up the cost to over $4000.00. Finally when the movers arrived, the cost went up to $5,500.00. I would have moved myself had I known it would cost that much. They damaged my kitchen table, and lost a container full of cleaning supplies worth over $200. The only compensation I got was a check for $120.00. The representative from New Horizons with whom I spoke about these matters was snippy, arrogant, and unwilling to negotiate or settle.

raud, Extortion, Destruction and Loss of Property Please do not use, New Horizon Moving and Storage. In April 2022, I searched the internet for movers, and soon after I received several unsolicited calls from New Horizon Moving and Storage. I decided to follow up on one of these calls. This was one of the worst decisions in my life. At first, we thought they were legit. We ended up giving them $12000 to destroy my precious family heirlooms and belongings. We decided to use professional movers because we are in our 70s and disabled. We paid New Horizon extra for special handling and packaging of our prized possessions. We were charged for things we never received. After my belongings did not arrive on the agreed-on date and not receiving any contact, we contacted New Horizon repeatedly requesting the location of our belongings and delivery schedule. After three calls, we eventually were told that they did not know where our belongings were but when they found them they would arrive in between 7 to 21 days. A couple of days before delivery, we received a call from Move Pro LLC. (This is the first time we learned that Move Pro LLC was our mover). We were told that our items would be delivered in a few days and to pay via money order (this would be our third and final payment). We did not hear from them again until a call on Sunday morning informing us that they would arrive in about 4 hours. We hired helpers at the last minute to remove our bed and other items to make room for the furniture. They arrived about 10 hours later on Sunday evening in a Penski rental truck. The movers were unkempt and wore flip-flops. They only had one very cheap dolly. The furniture had not been padded or protected in any way. It was night but we could see that the boxes were crushed and seriously damaged. Once they received our money orders. At that point, they tried to extort more money from us. They refused to unload the truck unless they were given hundreds of dollars more. Finally, after about 30 minutes when we threatened to call the police they started throwing our belongings off the truck and scattered our belongings throughout our home. We had paid New Horizon for special handling and packaging of my Lladro collection, the family heirlooms were smashed and broken. The movers had thrown them in a large empty box without any padding or packaging. My tiffany lamps were thrown into a garment box without any packaging or padding and were completely destroyed. Over half of the boxes were crushed and our belongings were destroyed. Our tv which we had paid for special packaging, was wrapped in a blanket and destroyed. Our furniture was scratched and pieces were missing. The movers were very aggressive and intimidating. They tried to extort money from us a second time. They stopped unloading the truck and refused to move the rest of our belonging still in the truck. We had a standoff again. After 30 minutes we gave them $150 to unload the rest of our belongings. Pieces of our bed and other belongings were missing and thrown around our home. At 2 am, they refused to finish the job. After three weeks, I still find myself crying. We hired two people to help us clean up the mess. We have already spent about $1000 to pay helpers. We still have about 75 boxes and bags to unpack. We have gone through about 20 boxes already and continue to find crushed and damaged belongings. This was not negligence this was intentional destruction of our property and retaliation because we refused to be extorted. The next morning, we contacted Blue Horizon and the person who answered was very kind and listened to my crying and description of what was done to our property. We were emailed a claim form to complete which we completed and returned. We never heard back from New Horizon. After reading reviews of Move Pro LLC we learned that this was a consistent pattern and many others had similar experiences. I read more reviews and reread all of my correspondence with New Horizon, it became evident that there was some relationship between Move Pro, Capital Movers, and New Horizon. I did not hear back from New Horizon despite my passionate request for help, I was never contacted by Blue Horizons. I called them again yesterday. Just retelling the story left me crying and in despair. When we did not hear back from New Horizon, I started filing complaints with the various agencies listed on Dot and state sites. It has been difficult to complete the forms because I live through this nightmare over again each time. We have pictures and a witness who was there for most of the time until we sent him home about midnight. We have not heard back from any of the agencies yet.