THIS COMPANY IS A SHAM. they have a headquarters showing a fat house in front of a bodega in Brooklyn. This company is holding my things hostage. They gave me a quote of 10k and then increased it to 16k. They won’t answer my calls or emails and have committed felonies. They have valuable heirlooms. They have since lost their license to transport and have no insurance. They are criminals and belong in prison.
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115 reviews for New Era Relocation
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Sally Abel1 month agoMove cost: $16000Start state: North CarolinaEnd state: New York
Beth Daut1 month ago
New Era has under served and more importantly lied every step of the way. We were completely sold by Nicks trust worthy sales pitch. We got an uncaring, rough bunch or packers that damaged or simply left behind many or our beloved belongings. This is a totally untrustworthy company. Do Not Do Business with New Era.Move cost: $23Start state: VermontEnd state: New York
Charlie Debelen1 month ago
Warning!! Do yourself a favor. DO NOT TRUST & USE THIS COMPANY!!
When I made the reservation on May 8, 2020, I was told by Crystal that my household goods will be loaded from Blaine, WA to Soddy-Daisy, TN to a truck exclusive to me. I was quoted $6671.21. With law enforcement discount, etc. it came down to $6065.26 for 1500 cubic feet load.
On July 29, 2020, moving date, an 18-wheeler truck arrived, which was partially loaded already with household goods from another customer. The truck was a sub-contractor company. I was told by the driver that they also have one more pick-up somewhere in Oregon. (1st lie!)
On August 12, 2020, I received a call from Ed at around 8:45 p.m. that my goods will be loaded to a box truck somewhere in Illinois and that an extra charge of $1500 (i.e., 1500 cf x $0.10) will be collected at the time of his arrival at 08:00 a.m. the following day. The reason being is because an 18-wheeler truck is not allowed by the police to navigate to my residence from the highway. In response, I offered that I will rent a U-Haul truck from the nearest city (Hixson, TN) and that he can unload my goods from there. Ed reacted negatively and was very adamant to my request. I ended up agreeing to his demand, because of time constraint and the need to make my goods delivered as soon as possible.
Finally, Ed arrived by himself on August 13 at around noon and claimed that he was late, because of time difference, which is another alibi. Ed demanded immediate payment of $1500 before he started unloading of my goods. About an hour later, one guy arrived as his helper, and unloading began.
At the conclusion of the unloading, there were missing and damaged items such as:
1. laundry washer (dent)
2. broken side table
3. broken wood rack
4. scratches on wicker dresser
5. scratch on TV cabinet
1. aluminum ladder worth $150
2. step stool - $40
3. glass counter top - $150
On the 18-wheeler truck restriction to navigate to my residence, I found out from the Sheriff Office a day later that there was no restriction to drive an 18-wheeler. Ed's claim was a lie. (2nd lie!)
On September 11, 2020, Jennifer claimed that the road at my delivery address was not accessible by an 18-wheeler without blocking incoming or outgoing traffic, and offered a 15% refund from my deposit. I declined the offer and provided pictures of the road of our subdivision address showing a wide space, which has more than enough space for another vehicle to pass by. Besides this, there is an alternate street 400 feet away to pass and go around the street, if necessary. (3rd lie!)
On September 17, 2020, Sammi, customer service manager, offered me this time 20% refund based from my deposit (i.e., $215.68), which I did not accept.
Also, on September 18, 2020, Sammi had asked me to file a claim with movingclaims.net for a 60 cents per pound per article maximum compensation, which I also declined, because of bad reviews from other previous customers.
In total, I ended up paying New Era Relocation LLC the amount of $7765.26 including the unnecessary $1500 added charges.
My final analysis:
New Era Relocation LLC committed a serious violation under the FMVSS regulations. I have already reported this matter to US DOT FMCSA for appropriate action. Depending on the outcome from FMCSA investigation, I shall consider filing a law suit as well. New Era Relocation LLC is a scammer and should not be tolerated to remain in transportation business.Move cost: $7765Start state: WashingtonEnd state: Tennessee
Ronald Dupuis2 months ago
They were exceptional and able to help move a lot of heavy office furniture on short notice. They were professional, conscientious and reasonable. Most importantly, they care! I will use them again and highly recommend them.Move cost: $5477Start state: FloridaEnd state: New York
Tammy Der2 months ago
Still haven’t gotten our stuff.. It’s been almost a month since we were promised our things.. We’ve had to sleep on the floor and buy new stuff to survive in our townhouse. We had to buy fast food for the first 2 weeks. Gave in and bought items we have .. Items that are still in Los Angeles. We are now in FL! They promise to call us back and never do. Not one person has called us back! I addition to this, they came out with a small truck after I told the lady we needed a 26 truck. That’s what moved us to La and we have the same stuff. They sent a small truck and filled it up. Told me they were leaving and I’m like “ ummm there’s a while
Bedroom full of stuff and a treadmill” He said it wouldn’t fit.. I said “ok, so when will you guys come back to get it?” He said they can’t!! We were then told yes, they would.. Now that we are in FL I figured that maybe that was the hold up.. I needed up telling them to just forget the stuff.. Just please bring what they had.. We are talking a 2 grand treadmill and a 1,500 bedroom suit just left! I have things on that truck or warehouse ( they told us it’s in a warehouse, who knows) that can’t be replaced. I’ve never in my 38 years used movers and I’ll never use movers again.. I’m so tempted to go get a truck and get my stuff.. We are in desperate need of out things.. We have been so patient and understanding.. Even bought the drivers lunch and dinner. Provided drinks and all for their hard work! And this is what we get. I’m at my breaking point.. I’m talking to an attorney and taking other actions if we don’t start having some communication. Please people. No matter how desperate you are please don’t use these people..
This is their number nine four one four one seven four eight two seven. (It won’t let me post the actual number for some reason) and they are under the name New Era Relocation. However, when I Google their name I get a different moving company.. Not sure why..Start state: CaliforniaEnd state: Florida
Courtney Kennard2 months ago
Movers arrived 6 hours later than they called that morning and told me they would be there. Started loading then all of a sudden said "We cant load anymore of your things you are already over the limit and we put 400 extra cubic feet already on the truck". What do you meant you cant take anymore. Do you expect me to leave my things here. They replied sorry we are tired and we have to get back to Jersey. Called customer service the lady asked them to send pics and let me know what the overage would be. He refused to send her the pics. He picked what he wanted to load on the truck the did not ask me what I wanted to take. I paid for 4 bedrooms and a living room to be moved they loaded 1 bedroom and living room and kitchen table then want to charge me $2700 in overages and I have to replace all of the furniture they would not load onto the truck. I refused to sign the ticket and Walter said I can't take the items If you don't sign because they will not let me through the weigh stations. I called customer service said I do not approve of the charges and am only signing because he cant take my items. I should have made them unload my items right then because it has been a nightmare since they loaded. They now have my things in storage and I still do not agree with the charges.Move cost: $5300Start state: North CarolinaEnd state: Texas
Ramona Dean2 months ago
These guys did an awesome job moving some very heavy stuff. They helped me to bring the 400 pounds chimney insert into the basement. Very quick, very responsive, flexible and friendly. Great team!Move cost: $7844Start state: HawaiiEnd state: Florida
Stephen Arnaldo3 months ago
Great company to use and very professional! John was exceptional to work with. Moving is never fun or easy but he made it painless by walking me through everything and checking in on me the day of the move. Couldn’t be more appreciative!Move cost: $7650Start state: FloridaEnd state: Idaho
Brad Ricks3 months ago
The movers were really hustled and didn't let the rain slow them down. Their efficient packing of my storage space is a thing of beauty too. They got the moving job done incredibly great, including a stop on the way to drop off and pick stuff up. The move was completed in such a short time. I'm definitely calling them again. They made a stressful day much less stressful.Move cost: $6700Start state: OhioEnd state: Florida
Prince Henry3 months ago
This place is a scam company. Run away. Once they got all my stuff in the truck they told me it would be another 1500 because I took more alloyed space. But I measured and made sure it didn’t. They also lied about not being able to bring their truck in my neighborhood. I have seen plenty of semi coming in. Also the shuttle truck they used had a license plate from the state it was moved from. So they probably lied about that. They also lied about being a carrier because a different company came to pick up my stuff. Also, they were extremely late. And they lost my stuff. They offered me a fraction of what it was worth and said if o accept I would not be able to make any further claims or write any reviews about them. I decided I rather warn prospective buyers about them. Also, all there paotive reviews look fake. You don’t usually see a bunch of 1 star and 5 star reviews. And all their 5 star reviews are general and look like someone wrote it real quick. Don’t be fooled. Stay away!! They just write positive reviews because anyone can write a review and they do it to try to hide the recent bad reviews.Move cost: $2800Start state: IllinoisEnd state: Texas
Darren Moore3 months ago
The best move we have ever had! Crystal & his co worker were fantastic and nothing was a problem or too hard to complete - fast , polite , careful and professional ! Thank you Crystal you made it easy, would highly recommend it for peace of mind.Move cost: $5400Start state: FloridaEnd state: Illinois
Taylor Coggins3 months ago
Very good personal service from start to finish. Trustworthy company that I would recommend to anyone wanting to move things from one place to anotherMove cost: $6500Start state: GeorgiaEnd state: Florida
Racheal Cameron3 months ago
John was the man who helped my move. He was professional and nice. There is a person that checks their work midway so you can comment on something that's a bit hard to directly say. I didn't have anything but compliments. All in all great service and price.Move cost: $4500Start state: FloridaEnd state: Arkansas
Kara Franklin3 months ago
He and his team was very professional, hardworking and willing to make any accommodations needed with the long distance move. I recommend New Era Relocation and definitely will use them again.Move cost: $8744Start state: FloridaEnd state: D.C.
Thomas Parez3 months ago
New Era Relocation moved both of our school campuses to our new campus. I have never seen a team work so hard and tirelessly to get a job done. They were kind, fast, professional, and affordable. I would 100% use their services again, and recommend them to others.Move cost: $5600Start state: DelawareEnd state: Florida
Carolyn Chandler3 months ago
What a seamless experience due to these guys! Nick, John, and Ryan. came in and knocked out my move in 3 hours! It was hot and they didn't complain. Wrapped up furniture with moving pads, and shrink wrap if needed. Very friendly, and explained anything that I asked. All around great experience and a huge shout out to my guys!Move cost: $5400Start state: FloridaEnd state: Illinois
JoAnn Wells3 months ago
This is a BOGUS COMPANY. I clicked on their ad BY MISTAKE and now they WON"T STOP WITH HARASSING PHONE CALLS. I have told the EXTREMELY RUDE AGENTS TO STOP CALLING ME AND THEY REFUSE. Do not use this company as they will not stop if you say no. This is a kind of commercialism that feels evasive. STEER CLEAR UNASSUMING WEB SURFERS.Start state: CaliforniaEnd state: California
Keith Boles3 months ago
My wife had a great experience with our move. The guys that took care of us were very polite and extremely hard working. They are very professional and arrive in uniforms with their own truck. They called us to confirm the day before and again the day of the move. They were able to come earlier than the time we scheduled which was fantastic for us. They carefully wrapped all of our furniture in blankets and nothing was damaged. They were very respectful of our home when the unloaded for us and put everything in place very quickly. I highly recommend them and would definitely call them again should I need to move.Move cost: $4500Start state: CaliforniaEnd state: Florida
Richard Taylor3 months ago
Great team of guys you have. They came ready to work and made it a smooth and safe move. Positive attitude about everything and work at a high energy. Keep up the great work New Era Relocation.Move cost: $6500Start state: FloridaEnd state: Illinois
Evan Cooper3 months ago
We just wanted to say thank you to New Era Relocation. Their two man team were very friendly, helpful and professional throughout the move. They just made the whole process seem so easy and the move went like clockwork.
The team arrived at the exact time they had indicated on their quotation. They worked through each room, ensuring that all of the furniture was secure and properly protected in their lorry.
All of our belongings were treated with the upmost care and attention. Both of the guys were very friendly and polite at all times.
We would definitely use New Era Relocation again in the future.
We highly recommend this company!Move cost: $4500Start state: FloridaEnd state: D.C.
Jason Everhart3 months ago
These guys were amazing. They took great care in moving our home. He stayed in touch all day and the rates were great. We would definitely recommend New Era Relocation.Move cost: $6541Start state: FloridaEnd state: Illinois
PATRICE COTTRELL4 months ago
On 10/10/2020 I received a call from this company. I spoke with a man named Nick. I told Nick what I would be moving, hoping to get an estimate. Nick asked me if he gave me a good estimate would I commit to using their company and make a payment. I told him I was just shopping for an estimate and that I had another appointment with on Monday 10/12/2020. Nick stated that he would give me an estimate after I spoke with the other company. So this company will not even give you an estimate unless you promise to use their company. He reached out to me on Monday below is the text messages: Hi Patrice it's Nick w/ New Era Relocation (407)285-4771 following up with you about your move to AZ to see what updates and questions you have. Did you have your in-home estimate yet? I will ensure that we allocate more volume (cubic ft/ lbs) to ensure everything goes smoothly for you. When would be best for us to update your estimate together? Don't forget about our price match or beat policy, so I do promise to be your best professional price at the time you're ready to make your reservation! I know you're busy, so when would you prefer that I follow back up with you? ME: Thank you for reaching out to me. I have chosen another moving company. Thank you. Nick:You haven't put a deposit down yet did you? As I mentioned I would help you not to get pressured into making any quick decision. Most likely they are just a moving broker that charges a fee(Your deposit) to assign you a carrier like us to move you. It still could be us that moves you, so let's ensure that your estimate is built to protect you. Do you have a moment now so I can at least get you the info that you will need if something happens? ME: Nick you wouldn't give me a estimate unless I committed to make a payment at the time of the call. So I am not sure if the company that I have chosen has made a better offer or not. What I can say is that they didn't try to pressure me or with hold information like a estimate unless I committed to make a payment. So I think going with a company that treated me professionally is what is best for me. NICK:Estimates always have to be updated at the time of booking so that is why I gave you a ballpark. I was the 1st person you spoke with and you said that you wanted to wait for your in-home estimate. I apologize for miscommunication but what was being done was for you to get more quotes so that we could get you more space on ANY quote to ENSURE that you do not have ANY OVERAGES down the road. Would you like to verify that you made a low risk decision, I will not even ask for your business, because you already committed. I'm just trying to help you rest assured that your move goes smoothly like we originally intended to do. ME: You told me that you could give me a good estimate if I could committed and make a payment at that time. Saturday 10/10/2020. When I told you that I had a virtual tour on Monday. You told me that you would contact me afterwards and give me an estimate . You have never provided me with a estimate. You didn't even give me a ballpark estimate. That is why I went with another company. You gave me nothing to work with. They made an offer that sounds reasonable to me. I am going with their offer. Nick:I said that "estimates have to be updated at the time of booking" and gave you a ballpark of 1200-2k. You said that you were waiting until MONDAY after 3pm for your in-home we agreed to reconnect then to get you an accurate "binding not to exceed" estimate in writing when you were going to be ready, once that you had an -inhome estimate and a few other estimates, so that I could allocate you more space thank you seen on ANY QUOTE. I'm happy that you found what you thought sounded good, but let's ensure that someone else had your best interests at heart with your moves so you can rest assured that you signed an accurate estimate OR find out how much your overages will cost you at pickup and again at delivery. Or find out if I can offer you a higher level of service for less than you will spend by staying with your current company. ME: After our conversation on Saturday and you trying to pressure me too make a commitment and make a payment before even getting an estimate or a ballpark estimate. I would never do business with your company. I don't know if your calls are recorded for quality assurance. But you might want to pull the call to verify what you said and what you didn't say. Nick:I texted that to you after I listened to it Patrice, I am happy play it for you. I havent even sent you an estimate FOR YOU TO PURCHASE ANYTHING. I HAVE NEVER ASKED FOR YOUR BUSINESS. ME: Then all is good. You have a great day. Nick: I think that you may have me confused with someone else. ME:
Then all is good. You have a great day. As I stated they would not give me an estimate unless I committed and paid on the spot.Start state: PennsylvaniaEnd state: Arizona
Melinda Comstock4 months ago
Worked last minute with them. They helped unload a 15ft truck. and small trailer in under 3hours. Nice guys, super flexible and reasonably priced. Would work with this company again.Move cost: $8977Start state: FloridaEnd state: Illinois
Joseph Reyes4 months ago
He and his helper were excellent at helping my move yesterday. Communicated professionally and gave me real expectations. Fast and efficient. He took the time to wrap items to ensure they were protected. Great job, guys!!!Move cost: $5466Start state: CaliforniaEnd state: Maryland
Elizabeth Maughan4 months ago
We moved from FL to DC for a fantastic price. Our recommendation goes for this company because they truly know how to deal with moving.Move cost: $5466Start state: FloridaEnd state: D.C.
Mike Mehr4 months ago
BEWARE ** BEWARE*** BEWARE*** they Lie they cheat and steal. Please do not do business with this company. they stoled all my electronics, computer my son's video game, and every electronic high end. not to mention everything else that was delivered had major damage. this company is the scum on the earth they still 5,000 worth of your electronics and will pay you money on 60 Cents per lbs. so if they still your $2000 tv that is weighted 20 lbs they only pay you $12 dollars. unless you buy their hefty insurance if you don't you better believe they will still from you. What country you can legally still peoples positions and pay them pennies on it. Please do your self a favor before you sign a contract with this company call me 617-799-3284. They should not be in Business.Move cost: $6177993284Start state: New JerseyEnd state: New Jersey
Portia Cooper4 months ago
Very helpful professional movers! Did a great job with a smile ! I would highly recommend this company!!Move cost: $8544Start state: HawaiiEnd state: Colorado
Srinivasulu Gunukula4 months ago
BEW CAREFULL WITH THIS MOVING COMPANY/BROKER.
I recently moved from IL to NC and this moving company contacted me and provided an estimate of $2510.74 for 59 items which includes my larger items Sofa, King size matters, kitchen items, large/medium boxes and few other smaller items. This moving company also told me that this is not a broker company. But I could see a different company van at the time pickup.
The actual moving company started rising the money as New Era Relocation charged me for more than $800 as part of the initial deposit and actual moving company will get only the remaining money which is around $1700, so they have started raising the money and at final they loaded half of my items and asked to pay more money if not we will just ship your half items. So at the end I finally paid almost $4635 which is overcharged me for $2124.26. So original estimate was $2510.74 and finally charged for $4635.
Original estimate was for 59 Items and the at the end the total items came to 65 items which is 6 items more and all these are small items.
This moving company will say many things to just get the business and they don't respond later. They will just give false information to just get the business and cheat the customers.
There is another broker company which is Gold Standard Relocation which is again part of New Era Relocation and these peoples will say they are not brokers, but at the end you will get a different company van.
In my case it happened exactly what is have mentioned in above.
I have also created a Escalation case for the same and it is dragging for last 3 months and not getting positive response. They always saying we have reviewed the case and will call you to get more details, but no positive update so far.
And finally I would say BE CEAREFUL WITH THE MOVING COMPANY/BROKER.Move cost: $2510Start state: IllinoisEnd state: North Carolina
Brittany Howard4 months ago
These guys did a really great job in a challenging situation (moving out of a second floor apartment with a baby and a dog still in the house). Also, super polite and careful with our stuff. Not a single scratch. Highly recommend!!Move cost: $3455Start state: FloridaEnd state: California
Elizabeth Palmer4 months ago
These guy were great. They were very professional and easy to work with. I would highly recommend to anyone looking for a moving service.Move cost: $6988Start state: FloridaEnd state: Idaho
Sharon Hines5 months ago
New Era Relocation was an excellent moving company with a fair price. All the movers and driver were excellent workers and very quick and professional. Highly recommended. Great competitive cost. Treated our furniture with loving care.Move cost: $4522Start state: FloridaEnd state: Illinois
Lynne Kenney5 months ago
These guys were absolutely amazing! Hired them last minute, we’re professional and very quick. Will use again!Move cost: $5211Start state: FloridaEnd state: Illinois
Janet Hroncich5 months ago
SO NOT DO BUSINESS WITH GOLD STANDARD RELOCATION OR NEW ERA RELOCATION LLC!!!!
We contracted with GOLD STANDARD RELOCATION and they apparently are nothing more than a SCAM company that lies about everything including the names of the people with whom you speak. You first speak to a Danny who told me that he sits in Daytona Beach but that the company uses a warehouse for all FL moves that it owns in Sarasota - very convenient since we were moving to the Sarasota area. Danny later becomes Sam - the company owner or chief of operations - but then Sam becomes a female! Dealing with them was truly the most miserable client service experience of our lives. Movers were originally supposed to show up in DE on June 27. They did not show until June 30th. They called at 8 am saying that they would be there within the hour. They showed up at 3pm. They were in a truck that had multiple magnetic stickers but under them all was "New Era Relocation LLC, Smithfield NC. USDOT 3371822.
The three movers, none of whom had worked for the company for more than a few days, brought NO packing supplies. No pads, no plastic wrap, no tape. They had inventory stickers and 6 old dirty broken down cardboard boxes in the truck. They started wrapping our furniture in these boxes. When I asked what the heck they were doing - they said that they had no pads and that I needed to go buy some if I wanted my furniture wrapped. I spent $850 on supplies and it took me three hours to make two roundtrips to procure enough pads. I immediately called GEICO to insure this move as I knew they were a scam. I would have told them to leave but my back was up against a wall as we needed to get out of the house we had sold. They refused to take credit card payment, said that if I did not give them cash they would unpack all my stuff. They also brought a truck that was 1/3 full and I had to go rent a UHAUL to fit half of the belongings. Their price was supposed to include a second pickup in VA - they never showed up there. They also were supposed to give us two months of free storage they did not. The cost of the move doubled from first got until we got rid of them. The worst part is that we paid them over $5k to move less than half of what they were supposed to move and they totally destroyed two bedroom sets, chipped our driftwood entertainment center, ripped and stained two custom made swivel chairs , broke our Lazy Boy . They also lost 4 high end patio chairs.
Six hours ago I asked the supposed owner of New ERA (Chris - no last name at phone 954-477-9080 (Maryanne Stupicic is the Caller ID) ahs promised to send a link to file a claim and has yet to do so. They are scam artists at best and frankly I believe they are full fledged criminals.Start state: DelawareEnd state: Florida
Ronald Montgomery5 months ago
These guys did an awesome job. They were punctual and got the job done quickly and efficiently. I would highly recommend them to anyone looking for hard working and honest movers.Move cost: $52511Start state: FloridaEnd state: Hawaii
Robert Tavares5 months ago
It was very cold the day of the move which makes it harder for movers to work, however they loaded and unloaded according to their plan and were so careful and nice to us all the time. It’s great to find people that really love what they do. I will recommend these guys for sure.Move cost: $8522Start state: FloridaEnd state: California
Anna Jacobss5 months ago
These guys were super helpful, quick move, overall my move went pretty smoothly. I will highly recommend these guys they are friendly and always asked me if I needed more help with my stuff !!!!Move cost: $2578Start state: KentuckyEnd state: Florida
Wynell Frame5 months ago
To whomever may have used New Era Relocation:
From the vast number of complaints on this website it is obvious that this company is using deceptive and illegal practices.
I have consulted an attorney that practices is North Carolina where the owner resides and intend to press with a lawsuit. If you would like to join in a suit against please email me at;
There is strength in numbers and this is the worst kind of company— one that exploits people who are in time sensitive and stressful positions for their own gain. The kind of company that should be put out of business.
I look forward to hearing from anyone about their experiences.
WynellMove cost: $2300Start state: ArizonaEnd state: Maryland
Tatiana Cannon5 months ago
From Pickup to drop-off they always answered my questions and were very punctual. Best price you'll find here. Thank you guys!Move cost: $3562Start state: DelawareEnd state: California
Miriam Garcia5 months ago
First time use, very impressed! Management to work. They came as 2nd shift of day, but job still filled with enthusiasm, energy and professionalism! Highly recommend!Move cost: $9833Start state: CaliforniaEnd state: Illinois
Kelsey Viscount5 months ago
This company is awful. They quoted me a price for our move and checked in with us a couple days before the move. Nothing changed between that checkin and our pickup, but somehow we were suddenly $1000 over their initial estimate. Either they lowball the estimates to up-charge customers later, or the database they use to estimate moving costs is way off. They also add on extra fees.
The movers were late on both pickup and drop off. The company told me it usually takes 1-10 days to receive a delivery, but it actually took 21 BUSINESS DAYS. We were without furniture for nearly a month. If they don't have another scheduled dropoff/pickup in your area they'll hold onto your things until the very last minute so that they don't have to send the truck back empty. It's all a money grab. Oh, and the communication is terrible. No one answers the phone and they'll never give you updates on your drop off unless you pester them constantly. We didn't find out when our stuff would arrive until 4 hours before it got here. Truly terrible in every way. DO NOT USE THEM.Start state: MassachusettsEnd state: North Carolina
Lisa Smith5 months ago
I am so satisfied! They were fast, careful and very friendly! Thank you guys, you made my moving process so much easier. Great job! Reasonable price!Move cost: $9822Start state: FloridaEnd state: New York
Patricia Baumbach5 months ago
Guys were great. Professional, moved fast, and kept me informed of their arrival. I would definitely recommend.Move cost: $7644Start state: FloridaEnd state: D.C.
Kathy Rigney5 months ago
I had the most pleasant moving experience. Guys were great, moved quickly and had a positive vibe. Will use againMove cost: $6544Start state: IllinoisEnd state: D.C.
Bob Peterson5 months ago
Be careful with this company. It has been 6 weeks and my move has not been delivered yet. They have told me several times my things were en route and then another member of the team would give me a different information. They have clearly lied time after time to buy themselves time. This company cannot be trusted.Move cost: $5400Start state: ConnecticutEnd state: Florida
Harris Landon5 months ago
New Era Relocation did a fantastic job with my move. They really took the stress off my family and I. I would definitely recommend them to my family and friends and I will be using them again in the future.Start state: CaliforniaEnd state: Nevada
Jackie Brady5 months ago
This company was great start to finish, they help me with my move from Las Vegas to fly I would highly recommend this company.Move cost: $2856Start state: NevadaEnd state: Ohio
Sky Jensen5 months ago
Wouldnt pick any other moving company! Recently used as our moving company and they were quick and reliable!Move cost: $2400Start state: FloridaEnd state: Florida
Katherine Stokes5 months ago
Overall, we had a good experience. The move took longer than anticipated but they got the job done and were always professional. Thank you New Era Relocation.Move cost: $3466Start state: FloridaEnd state: Illinois
Mary Cooper5 months ago
AVOID THIS COMPANY!!!! Dealing with New Era Relocation is a nightmare!!! When I decided to hire New Era Relocation I saw some good reviews which I now believe those are completely fake. The sales person promised me 7 days to deliver because they don't use contractor trucks and they had one coming in the same direction. The price that they initially gave me after they picked up my stuff more than doubled. The costumer service is giving me disconnect information and promising the truck is on the way for more than 2 weeks now. I strongly believe they lost my stuff. New Era Relocation is not honest and was my biggest mistake.Move cost: $4100Start state: PennsylvaniaEnd state: Georgia
Robert Shawn5 months ago
Do NOT hire this company! They lie repeatedly. They will lie and say they will deliver your things in a few business days as they are using their own trucks and do not subcontract. However they contract other drives and your things will be lost on the way. Like all other reports below they will increase the price exponentially upon pick up and you will be left with no option but pay. Most people have been waiting weeks to have their things delivered. Bunch of scammers and dishonest people. Good luck reaching anyone by phone after you pay your deposit! Make sure you do your research and hire a real company. DO NOT HIRE NEW ERA!Move cost: $4500Start state: Rhode IslandEnd state: Florida
Mike Mehr5 months ago
This was the worst mistake I have made in my life going with this company. They just don't give a shit about customers. all they had to do move a bedroom and living room and 14 boxes. First they quote you very low and make up some bullshit to charge you extra and they wont let you cancel since you gave them a deposit.
all my bedroom was ruined along with all the boxes sitting in the water and all boxes ripped and open on the delivery time, all my furniture bedroom set was either dropped and broken on water damage on all at delivery point.
the worst was the box with all my electronics and high cable and remotes was mysteriously missing.
The claim department they have is a joke, clearly paid by them to make you go away.
I am honestly telling you stay away from this company, you you'll thank me later, you can email me anytime at [email protected] and I will give you my honest point of view. I don't know how they even got a license to operate.
I will update this once I am done with this rip-offs company.Move cost: $2459Start state: New JerseyEnd state: Florida
Ron Roberts5 months ago
Below is an example of doing business with New Era Relocation/Gold Standard. They will not share management/ ownership contact info. I suspect they have been down the below road many times. Info is a bit long but will save you your hard earned $$$. Bottom line is do not use these folks - bad news and bad people.
To: Jen, Danny and other (Sam)
This is third request for acknowledgement of your intentions - please see below.
Please cancel my move scheduled for 9/18 or 9/19 - Ref # *****. This is 30 day notice.
The reason for cancellation is based on New Era Relocation US DOT 3371822 /Gold Standard Relocation misrepresenting the organization and moving services in a planned, orchestrated, fraudulent manner.
To support the claim:
Employee/ Rep - Danny - informed on several occasions New Era is the fastest growing mover in the Country and rated #1 and #2 in the Country. As we are all aware this is not true!! DOT shows 8 trucks registered ( other sites show (1) 26 ft)
Address for New Era Relocation - 111 N 3rd St, Smithfield NC 27577 - is a "We Ship It" location. One of those locations where you can bring your FedEx, UPS and the like packages and they ship for you. Used as a mail drop to avoid something? Jen, when I brought this to your attention you informed there are many "New Era" Trucking companies, so, must be somebody else. Well, the address matches up.
Danny had suggested looking at http://www.Verifiedmovers.com to get a feel for the company (New Era Relocation and Gold Standard Relocation). When I first called it was Gold Standard and then found that was a Broker. Danny then suggested New Era, which Danny informed was your trucking company. So I was switched to New Era. Both are on the Verified website. After a few weeks of checking - turns out there are some ugly 1 star or less (if possible) reviews. All with similar themes - lost or very late (months), once loaded a major increase charged, a real disturbing one that was sited multiple times - boxes opened with items stolen, tools stolen, and a great deal of damaged items. And then, you have 5 star reviews to offset the many 1 star - just glowing. IT TURNS OUT-ANYBODY CAN WRITE A REVIEW on Verifiedmovers.com. How do I know - I did it (this and Joe Shallow). So, if you have the real reviews (the ugly ones) and offset them with YOUR glowing ones - certainly can maintain close to a 5 star rating. THIS IS A FRAUDULENT DECEPTIVE PRACTICE. When discussed with Danny - he informed, impossible they have logarithms to prevent anyone from entering reviews. Not True!!
In addition to above, YELP and BBB (which you are not a member) show nothing but ugly/disturbing 1 star reviews.
When I asked you about the many ugly reviews, your comment was " should not be reading the reviews".
The fact you take a credit card to book (over 1/3) for 60 day out move and then cash/money order for balance should have been a tip off/red flag. Turns out "real movers" do take credit cards and are paid at time of delivery.
Given my inability to go forward with New Era Relocation based on the above business practices - I request that full deposit of $****posted July 9, 2020 - be fully refunded.
As noted above, this is my 3rd request - please respond with intentions. Actions will be taken as appropriate.
New Era Relocation
Thu, Aug 20 at 6:34 PM
Very disappointed you're not able to supply ownership and or GM contact info. I just took a shot at the email address of John C. You had informed he was in charge of sales. Just don't understand why ownership is so secret (guess I do understand given the type of company you appear to be). If it was my company and a customer was making the below claims (horrible business practices) - I would certainly want to know. In fact, would be very upset with employee that did not inform. As requested, please forward below to management and ownership with me on copy([email protected]).
Ron RobertsMove cost: $4300Start state: FloridaEnd state: Colorado
Joe Shallow5 months ago
Can anybody just post.Move cost: $2600Start state: FloridaEnd state: Arizona
Verna Campbell5 months ago
These guys are the real deal. I will never use any other moving company. They work FAST, but safely. Our furniture was treated like it was there's. Stress free, no surprise fees. They really took away a lot of the anxiety that comes with moving. Worth every penny.Move cost: $5345Start state: FloridaEnd state: D.C.
Krystyna Voss5 months ago
They did a great job! The two guys sent over to help were very efficient. They were very personable and made sure to take care of my items. Will definitely use them for my next moveMove cost: $5633Start state: FloridaEnd state: Iowa
Joseph Stokes5 months ago
The guys were great. On time. They wrapped up my TVs, drawers, furniture and mattress. They did a great job. Highly recommend.Move cost: $4245Start state: GeorgiaEnd state: Illinois
Shannon Southall6 months ago
DO NOT USE THIS COMPANY! ANYONE CAN POST A REVIEW ON HERE, MEANING THE COMPANY ITSELF, SO THAT IS WHY IT HAS OVERALL 4+ STARS. THERE IS NO POSSIBLE WAY ANYONE WOULD BE SATISFIED WITH THIS TERRIBLE AND UNLAWFUL SERVICE. THEY LIE CONTINUOUSLY. THEY DON'T CARE AND THEY ARE UNRESPONSIVE. DO NOT USE.
DO NOT TRUST THESE REVIEWS. CONTACT THE FMCSA AND NCCDB FOR ANY MOVER VERIFICATIONSStart state: OregonEnd state: Virginia
Carolyn Chappell6 months ago
WARNING! DO NOT USE! WORST UNRELIABLE COMPANY EVER! False promises of delivery times, taking close to SEVEN WEEKS when we were told 5 days, the truck was coming directly out here.....such extreme dishonesty. I was told this company only has driver's as employees and does not contract out. ANOTHER LIE! Once items finally arrived, majority were severely damaged (water damage on furniture, broken legs, deep scratches, and several boxes and items were "lost".) Movers did not have inventory list upon arrival and tried to deliver other people's stuff. STAY AWAY from these scammers that don't care anything about your belongings. Anyone can post on here, so that is likely why there are any reviews that are positive/just to balance out the negative ones. BE WARNED!!!!! Do yourself a great service and find a company that is registered with BBB and actually has interest in providing a respectable service. Remember if it sounds too good to be true (the price and the delivery day) than it is. WORST COMPANY I have ever dealt with!Start state: VirginiaEnd state: Oregon
Gage Salicki6 months ago
I don't think I've ever written a review online, but I do know that all of the 5 star reviews for this company are paid for and verifiably fake. They're easy to spot––they'll always talk about pianos or something. Anyway, that alone should be enough to tell you not to hire New Era Relocation.
I've never hired movers before, but now it's clear to me that I was scammed. I moved on July 13th. The movers arrived in an unmarked van around 6pm to begin loading my things. After loading, they told me that I was over by 150 cubic feet. However, I calculated the exact cubic footage of all of my items via the manufacturer, and I was under my allotted cubic footage. They insisted that I was over.
It's now August 10th––nearly a full month later. My items are yet to appear. I have called almost daily, and am often redirected or told my items are "on their way". The estimate they gave for a midwest move was 3 to 14 business days. However, we're now far beyond that.
I do not believe I will see my items again, and have filed a police report accordingly as I now believe that my items have been stolen by a fraudulent mover.
If my items ever do arrive, which I have been told numerous times that they're being loaded or have already shipped––sometimes interchangeably––I will still have to fight with a mover about the actual cubic footage of all of my items, which, again, I have already calculated to be under their estimate. Additionally, from complaints on here, it seems that there are a lot of people with missing items that they've "lost". These practices are virtually illegal.
I encourage everyone with issues from this moving company to file both police reports and complaints with the Federal Motor Carrier Safety Administration.Move cost: $1330Start state: ConnecticutEnd state: Illinois
Ronald Urban6 months ago
The movers were on time, courteous and all of my stuff survived the move! They did a nice job moving a piano and large art pieces.Move cost: $4677Start state: FloridaEnd state: California
Lisa Colon6 months ago
The truck was on time. The owner checked in all day. The movers on my job were courteous and took care to protect my furniture. Very satisfied that after 9 moves I finally found someone reliable and reasonably priced.Move cost: $6844Start state: FloridaEnd state: California
Wynell Frame6 months ago
I hired New Era LLC, DOT License 3371822 for a move from Tucson, AZ to Columbia, MD. I paid the deposit of $839.42 for a binding agreement with pick-up dates from 08/05/20 to 08/06/20. New Era never showed up on these dates per our agreement. When I asked for a refund New Era sent me a "refund agreement" stipulating that they had 30 days to refund my deposit and that in exchange for providing me with my legally entitled refund I would have to sign an agreement to not post any negative comments on Yelp, complain to the BBB or complain to the DOT. What company holds your refund hostage so you don't file any complaints against them? Dishonest scammers. PLEASE - learn from my mistake and choose a different moving company.Move cost: $2240Start state: ArizonaEnd state: Maryland
Kerry Bell6 months ago
DO NOT USE THIS COMPANY. TERRIBLE CUSTOMER SERVICE AND UNRESPONSIVE CUSTOMER SERVICE DEPARTMENT.
My move has not been as smooth as it could have been. Mostly because of poor communication and lack of response, both via email or via the telephone.
First issue is in their contract they said they would contact me 24 to 48 hours to let me know when they would arrive to pick up my things. I was given 14 hours.
Second, upon finishing loading my things I was asked to sign some paperwork. In the contract provided by New Era it lists one free flight of stairs which was defined as 12 steps. In the paperwork they tried to have me sign it defined a flight of 7 stairs. First off, what flight of stairs is only 7 steps? Second, they tried to sneak this in to charge extra upon delivery.
Third, I wanted to get an ETA for delivery so I called them six days after pickup. I gave them August 1st as my first available delivery date both in email and when my things were picked up. I was told because there was 30 days of free storage on the contract, something I never asked for or wanted, my things were still sitting in Oregon (I moved to Arizona). When I asked why I was told by Jennifer that I needed to cancel that if I wanted my things delivered. Frustrated already, I sent her an email on July 30th stating I was terminating the storage. Fine.
On August 2nd I get an email from Jennifer saying she would follow up on Monday and try and get me an ETA. Didn't hear from anyone there. On August 5th, after multiple phone calls and emails, I get an email from Jennifer saying my things are still in Oregon because I have 30 days of storage on my quote and I needed to cancel it. I responded to her I had. Forwarded her the original email cancelling. I also forwarded her the email she sent saying she would follow up on Monday. I asked her to have a supervisor contact me.
I then called and sent emails to their customer service department trying to figure out what the problem was. Did it again on the 6th. Nobody is answering phones, nobody is returning messages, nobody is responding to my emails. My things are in limbo.Move cost: $4000Start state: OregonEnd state: Arizona
Shannon Southall6 months ago
DO NOT USE THIS COMPANY! ANYONE CAN POST A REVIEW ON HERE, MEANING THE COMPANY ITSELF, SO THAT IS WHY IT HAS OVERALL 4+ STARS. THERE IS NO POSSIBLE WAY ANYONE WOULD BE SATISFIED WITH THIS TERRIBLE AND UNLAWFUL SERVICE. THEY LIE CONTINUOUSLY. THEY DON'T CARE AND THEY ARE UNRESPONSIVE. DO NOT USE.
DO NOT TRUST THESE REVIEWS. CONTACT THE FMCSA AND NCCDB FOR ANY MOVER VERIFICATIONSMove cost: $2000Start state: VirginiaEnd state: New Jersey
Shannon Southall6 months ago
If I could leave a NEGATIVE 1 MILLION stars I would. WORST COMPANY EVER! DO NOT EVER CONSIDER USING! NEVER EVER! They tell you what you want to hear, make everything sound like it's legit and on track-just to get your money. If it sounds too good to be true, it is! WORST CUSTOMER SERVICE EVER. I was told lie after lie after lie...that my items were coming out to Oregon on an empty truck and would be delivered in 5 days. I gave away my furniture to families in need and spent the entire summer without couches, chairs etc because they took forever to deliver. Many countless HOURS, EMAILS, PHONE CHASING and SEVEN WEEKS LATER the majority of items that arrived were damaged beyond repair-water damage on furniture that my grandmother who recently passed away wanted me to have. So very sad and disappointing. Several missing boxes and items still with no recourse. "Let's give the driver the benefit of the doubt and five days to locate your items and then we can file a claim." "We have a 3rd party claims department that handles claims". Ha. of course they do-take NO responsibility themselves, no do they care at all. They change their contract without documented paperwork, apparently 30 business days is allowed for delivery, and then you are eligible for a whopping $25 off a day past 30 days. Required to pay in full on delivery even though items were damaged beyond repair and several items missing. Was told by the customer service manager (have it documented in an email too! )I would receive reimbursement for late pick up as well, and then of course that was also a lie. The customer service manager Sammi should be fired. They do not follow their contract with verbal notice of updates, or follow through with what they say. I was told FOUR different times that my shipment was loaded and en route, however then the truck broke, or something else happened BUT THEY NEVER BOTHERED TO TELL ME THIS. It was only after me calling repeatedly to chase my items I kept being told "let's connect next week". While my items sat in some place in New Jersey where they got damaged. They rarely answer the phone and never return phone calls. There was no one available in upper management, NO ONE CARES. Was told that New Era has it's own driver's and does not contract out-probably the biggest lie of all. Movers on both sides had no idea who New Era was! When the carrier finally arrived several weeks late, they did not have any type of invoice list at all! Said they asked for it but no one gave it to them! THEY HAD OTHER PEOPLE'S BELONGINGS IN OUR DELIVERY! No wonder my things are lost. The boxes were ripped and damaged upon arrival, some were also OPENED! The items I had are not something you can just replace- family prints and portraits, art, pottery made from my parents, family heirlooms. They are CARELESS and RUTHLESS. FIND A DIFFERENT COMPANY THAT is ACCREDITED BY THE BBB. I thought this terrible company was-biggest mistake ever DO NOT USE! EVER!Move cost: $1550Start state: VirginiaEnd state: Oregon
Erica Lin6 months ago
DO NOT USE THIS COMPANY!!! Using this moving company, New Era Relocation, LLC, has been the worst moving experience. Firstly, they arrived a day later than the stated two day window and not even in the time frame. The “professional movers” did not even have tools with them to disassemble my furniture. I was told the usual delivery time frame (when booking with Crystal) was 3-7 business days. I found out that my items were going to New Jersey to be loaded onto a truck instead of immediately being sent to Colorado (what I was told). Communication was horrible. The movers arrived June 29. My first available delivery date was June 30. It is now August 3 and my personal belongings have not been delivered. Every time I call or email I receive the same, lame, uncaring, unprofessional responses. My items are “loaded onto a truck and awaiting to be sent.” I have asked exactly where my items were being stored, I have asked for a time frame since they broke their contract with a maximum delivery of 21 business days, I have asked for them to call me and email me with updates. I have not heard from them in over a week even though I have sent emails daily. I’m to the point where I believe my belongings have been stolen. I am reporting them to the BBB and federal motor carrier association. I’m also seeking counsel to discuss my options. Save yourself the grief and do not use New Era Relocation, LLC.Start state: PennsylvaniaEnd state: Colorado
Danielle Lane6 months ago
I moved from a one bedroom house to a small apartment. The movers were fast and efficient. They carefully handled everything, from the smallest box to the couch that had to be disassembled. They were patient with both me and my dog. I would use them again and highly recommend. Thanks for great service!Move cost: $4577Start state: FloridaEnd state: Illinois
Briana Levey6 months ago
Literally the worst company to ever be in existence. I scheduled my move and payed the down payment they waited until 2 days before the move to tell me they were picking up a day early and that they didn’t know they were moving boxes. First off what moving company doesn’t know they’re moving boxes? Second they gave me the time frame in which they were coming and never showed up. No call, no text, I had to call multiple numbers to get anyone to even answer the phone. They answered and transferred to dispatch and then I had to wait another 2 hours for them to tell me the movers were no longer coming and that they would come tomorrow without even a reason. I’m a single mom just getting out of the military and trying to move me and my 1 year old home to family and they weren’t being understanding that I can’t just switch the days I’m getting out. I HAVE to be off base by the 29th because I will lose my access that day. I asked for my refund back and of course they can’t do that. Hopefully my bank will get the money back. They were extremely rude never even apologized for not showing up. I wasted a whole day just waiting around for them to not even care. I don’t even trust them with my stuff at this point if they can’t even show up with an empty truck what will they do with all of my belongings. Please do not use this company they need to be canceled. HORRIBLE HORRIBLE COMPANY.Move cost: $2070Start state: CaliforniaEnd state: California
Amanda Robinson6 months ago
I have used New Era Relocation three times now. They have moved my mother, daughter and niece and each time their work was excellent. I highly recommend this company and know you will be pleased.Move cost: $8755Start state: FloridaEnd state: California
Diane Pang6 months ago
Impressed with their responsiveness. I had to reschedule so many times. The owners maintained professional throughout the ordeal.Move cost: $6466Start state: FloridaEnd state: Maryland
Justine Uli6 months ago
PLEASE STAY AWAY!!!! Worst mistake you could EVER make is using this company for your move and trusting them with your belongings!!! From start to finish it has been an ongoing NIGHTMARE! I never leave reviews but have had such a horrible experience that I needed to warn future customers. We were quoted pretty low: so we booked, never told about purchasing additional insurance (which we never thought we would need for such a small easy move) they charged us almost $1000 more than originally quoted once we updated our inventory with one additional item. Then we were told they would come same or next day for our move... WRONG ! they came almost 3 WEEKS LATER and missing 8 out of my 19 of my boxes worth over $10,000. The manager and workers are impossible to get in touch with and couldn’t care less about you , I have to call the emergency line about 20 times and leave multiple voicemails to get in touch with them only to be told they cannot give me any details or updates on where my belongings are. This has been a complete nightmare and we are still trying to find our missing things. This has costed me a fortune and I wouldn’t recommend this place to my worst enemy! Do NOT use them....I’m not sure who wrote these 5 star reviews that fooled us when we looked into them, but the 1 star reviews are exactly what we experienced! Seems like this has happened to a lot of people recently, and we were told this hasn’t happened all year and that we’re the only ones missing something. They are liars and I do not trust anything they say!Move cost: $2200Start state: New JerseyEnd state: Ohio
Venus Larson6 months ago
New Era Relocation had quite a challenge moving my large treadmill, they took on the job and kept at it until it was complete. They were eager to get it done exactly the way that I wanted. They will do a good job for you! Thanks.Move cost: $7588Start state: CaliforniaEnd state: Florida
Karen Brown7 months ago
This company will confirm a delivery date with you on the phone, and then you will learn that it is only a processing day. First lie that cost me so much in my online job. Pick up day...was a nightmare. No driver was ever confirmed. Several calls to the so called emergency number, the salesman all relearned unanswered. Pick up driver did not have the correct inventory list or square footage for out move. BTW the salesmen will appear to be your best friend, but will never talk to you again after you sign. Was told by salesman a deliver date, but it turned out to be 11 days later. Don’t believe the deliver day lie!! Payment- be prepared to get a postal money order, even if your post office is not open due to the pandemic. I sent the manager 2 emails asking about money orders from the bank. These emails were ignored. Finally was told money orders would be ok, until delivery day. I ended up making multiple trips to the bank, the final one on the day of delivery when the response again was postal money order or cash. Had to re deposit money orders, and then get cash in a global pandemic. Lastly...missing items from my delivery. Almost lost my online job. Bank hated that I got money orders I couldn’t use. Have to purchase missing items. DO NOT TRUST ANYTHING this company tells you!!! Don’t trust they have updated your inventory list with any driver.
Oh, don’t live upstairs either - you’ll pay for steps, and the driver might park just far enough for you to get charged for that- which you won’t know until the deliver day, so have extra cash or an extra postal money order. STAY AWAY!Move cost: $4700Start state: NevadaEnd state: Iowa
Lizette Medeiros7 months ago
New Era Relocation was awesome! They moved a heavy, old, upright piano that we couldn’t give away. They worked fast to get the job done. I highly recommend them and would use them again.Move cost: $4566Start state: FloridaEnd state: Illinois
Annie Fox7 months ago
This company was wonderful from beginning to end! Responsive, reasonably priced and stellar service. Would definitely ask for their assistance again! Highly recommend!Move cost: $8457Start state: FloridaEnd state: California
Jeff Cyr7 months ago
I am hoping to expose/report moving company New Era Relocation - Business DOT #3371822; MC #: 1081104 for Fraudulent and Deceptive Business Practices. New Era Relocation provided us with a estimated written quote via email on 5/4 in the amount of $5,881.14 for our move from Portland, OR to Sunny Isles FL. They had required us to remit a $1,881.14 "good faith" down payment which was defrayed via credit card the same day. The estimate was binding in terms of the estimated "cubic volume" assumed in the agreement for 973cf for a total of 41 items and 109 pieces. All dimensions and items were measured and confirmed via phone conversation before the pickup on June 8th and there were no changes to our estimate.
When the movers arrived on June 11th, they packaged and loaded all our items onto a 26-foot straight truck and then told us that we had occupied 1,700 Cubic Feet in volume and thereby changed the pricing to $10,900 after the items were fully loaded onto the truck. Since we were closing on our property on June 12th, we had no choice but to continue to allow them to handle our move and were forced to present them with a cashier's check for $5,235 and the remaining balance to be paid on delivery with a contract stating the shipment would take 7-21 days. After several attempts to contact New Era during the allotted period, they finally confirmed the items were picked up from Seattle on June 22nd and that we would receive shipment in 7-8 days. On June 30th, we learned that the items would be available for delivery on July 2nd (day 22), but there would be an additional charge of $900 for having to unload our items from a 53' semi truck onto a 26' straight truck. They also said there was an additional $75 fee since they had to use our elevators. When we mentioned that we wouldn't be paying for their failure to properly plan the move according to their estimate (we provided the address to them prior to their pickup in Oregon on June 11th), they mentioned that they would HOLD OUR ITEMS IN STORAGE UNTIL WE PAID THEM IN FULL AND WOULD TAKE POSSESSION OF OUR ITEMS UNLESS FULL PAYMENT WAS RECEIVED IN CASH AT THE ARRIVAL.
The movers were accommodated with an air conditioned loading bay, full access to our service elevator and a short 40 foot walk from the elevator to our unit. The movers even commented that the move was far easier than was their normally accustomed to.
Upon examination of our items, we noticed that several items were damaged, destroyed and missing. I am currently submitting a copy of this complaint, as well as the items that have been damaged directly to them. This type of DECEPTIVE BUSINESS PRACTICE needs to be exposed and alerted to the general consumer for several Fraud and considerable "Bait and Switch" examples. Their method for conducting business should not be legal and their reputation will be banished through all social media outlets that I can find. After all was settled our $5,881.14 ended up costing $11,935.00Move cost: $11935Start state: OregonEnd state: Florida
Marilyn Humphrey7 months ago
These guys were very punctual and performed every task I wanted done. Could not have asked for better movers and would recommend to anyone who has large furnitures and belongings that need moved or disposed.Move cost: $8755Start state: FloridaEnd state: Illinois
Nettie Guajardo7 months ago
Moving is never easy. Everything was put in it's spot and the furniture was put together very beautifully. I am happy with the outcome. Thank you.Move cost: $7543Start state: IllinoisEnd state: D.C.
Sharon Moring7 months ago
Great moving company! I had a very good experience with them. They are professional and fast. Highly recommend them!!Move cost: $5223Start state: FloridaEnd state: Illinois
Andrea Kern7 months ago
Don’t be lured by the low price tag!! This mistake of a company will cost you! I submitted for a moving quote from multiple companies and there customer service reps called me almost every 30 minutes leaving messages. They gave me a cheap quote so I booked. When the time came to pick up my things, they pretended they tried to call me “but my phone was broken” so they couldn’t pick up my stuff. Yes, that was after I paid my deposit. Friends,family, pizza guy all rang my phone no problem. I called many customer service reps and they all said they’d call me back, but I got no reply! When I canceled because they didn’t pick up my belongings, they said I missed the cancellation period (you know, cause I cancelled cause they never picked up my stuff? Of course the cancellation period had passed, you never picked up my things!) they said I couldn’t get my deposit back. Now I have to clear this headache up with my bank and find a new moving company in a day (not gonna happen lol) you guys suck! Don’t make this expensive mistake!!Move cost: $1700Start state: PennsylvaniaEnd state: Wyoming
Carmen Phillips7 months ago
Very professional, reliable and helpful movers. We would definitely recommend our friends to consider employing them, friendly, pleasant and effective services!Move cost: $9899Start state: FloridaEnd state: D.C.
Bonnie Palermo7 months ago
Great move with New Era Relocation! Extremely reliable and did a great job, efficient and didn't dilly dally either. Highly recommend!!!! Thanks for an easy move, New Era Relocation!Move cost: $5633Start state: CaliforniaEnd state: Florida
Amani A.7 months ago
Do not use this company. I repeat STAY AWAY. I hired them to move 2 items from Georgia to Florida. Before signing I was given a lot of false promises including that my furniture will arrive immediately and that because I had extra allotted space I could add more items in my move. Upon arrival (which was late). They took the items and caused a lot of damage to the furniture and the property door is banged up with a bad dent. The worst part is I have been calling the company for the last week no one picks up, returns voicemails, or emails, and I have no idea where my furniture is despite letting them know I needed it right away.Start state: FloridaEnd state: Georgia
Haley Selness7 months ago
Service was TERRIBLE. Arrived late to pickup and left my items sit in the rain. Threw the boxes around like there was nothing important in them. Heard a loud bang when they left our house. Called all the contact list multiple times and no one answers. Still have not delivered our stuff and they are not helpful in speeding up delivery. Would not use their services again.Move cost: $2600Start state: IowaEnd state: Florida
Ines McCartney7 months ago
The 2 guys who came to move my treadmill were friendly. They worked quickly, yet carefully and did the job in the amount of time I expected. I would use the company again if I had a similar job to be done.Move cost: $4522Start state: FloridaEnd state: Illinois
Doris Schilling7 months ago
These guys were great! They got started late but things happen. They were super careful with everything and very accommodating given I had three stops. I'd use them again in a heartbeat.Move cost: $4522Start state: FloridaEnd state: Texas
Denise Yarbrough8 months ago
They did a great job, took extra care and wrapped everything very well. Couldn’t have asked for a better experience.Move cost: $6533Start state: FloridaEnd state: California
Lyaysan Saryanov8 months ago
They show up little early and delivery 2 days late but considering NY/CA distance not bad .
Great packing guys we’re professional same at delivery .!Move cost: $12700Start state: New YorkEnd state: California
Linda Meyers8 months ago
Fantastic service!!! We were moving our daughter into her 1st apartment, and coming from out of state. He was able to squeeze us into his busy day. He & his staff were very professional. We will without a doubt be using them again in the future.Move cost: $6644Start state: CaliforniaEnd state: Florida
Lillian Golden8 months ago
Great to work with. Handled everything quickly and professionally. Willing to accommodate requests. Super value for great work. Would definitely hire again.Move cost: $4533Start state: FloridaEnd state: D.C.
Jazmine Dodds8 months ago
The guys were on time and very careful with everything. I would recommend them to anyone making a move. I had to change my loading time and they were quick to take care of it.Move cost: $6533Start state: CaliforniaEnd state: Illinois
Leah Elmore8 months ago
Excellent service. The price they quote is the same when they complete the work. On time, very professional and accommodating Movers; did not waste time. I recommend them and if needed in the future I will use them again.Move cost: $6733Start state: FloridaEnd state: California
Elaine Butkovich8 months ago
The crew showed up a bit early after calling to ask if that would be okay. Everything was handled very professionally and with care. I really liked the fact that the clock did not start until they actually started moving things and that there were not 15 waivers for me to sign/initial before we could get started. Everyone was friendly/helpful and they did a great job. They were very careful to understand exactly what needed to go where and if they were not sure, they asked to clarify. I had never used this service before but would highly recommend them to anyone.Move cost: $7334Start state: D.C.End state: Illinois
Elizabeth Chavez8 months ago
Service provided was moving furniture. The experience was excellent. Movers were phenomenal! They were both very professional and efficient. Also, fun to work with! They loaded up our furniture and moved it all in 4 hours which is way faster than we could have done it! Thank you SO much for the great experience.Move cost: $6733Start state: FloridaEnd state: California
Sven Andersen8 months ago
I'm very happy with the process New Era provided. The customer service department was in contact with me 3 times before my pick up to see if anything had changed or if I needed anything.. They also picked me up on time and delivered in a timely fashion. I had scratches on my coffee table when it arrived, so I called them and had a check for the damages within a week. The fella that i originally talked to John kept in contact with me as well to make sure everything went smooth. I would recommend this company to anyone who wants a stress free move.Move cost: $2150Start state: ArizonaEnd state: Georgia
Janine Jones8 months ago
My movers we're Awesome. They arrived on time and got the job done. It was a lot to move. They didn't graciously. Their personalities were Great. Thank you!!Move cost: $8788Start state: FloridaEnd state: Indiana
Easter Flowers8 months ago
These guys were awesome! The move was a difficult one, as we were moving my mother in law who is a hoarder. She was not prepared at all and the movers were extremely patient with her and methodically packed up the truck without hesitation or judgement. I would recommend them to anyone!!Move cost: $6744Start state: CaliforniaEnd state: D.C.
Sheila Ontiveros8 months ago
Professional, friendly, and courteous. These guys were on time, efficient, and meticulous in moving our furniture. Prices are extremely reasonable and worth every cent. Everyone hates moving but these guys made it easy. I highly recommend them. They deserve more than 5 stars!Move cost: $7644Start state: CaliforniaEnd state: Illinois
Robin Bracewell8 months ago
Excellent service all around. The office was very receptive and attentive to my specific needs despite it being last minute. The crew matched the professionalism of the office. They were very upbeat and friendly while clearly demonstrating their experience. Superb service, absolutely no complaints.Move cost: $7445Start state: FloridaEnd state: California
Elizabeth Poole9 months ago
Most excellent moving experience!!! Sounds contradictory to the event but these guys are awesome!! Superfast and efficient! Can't give them enough stars, what an awesome job!Move cost: $6334Start state: CaliforniaEnd state: Illinois
Jeanette Bloom9 months ago
EXCEPTIONAL! These gentlemen made the moving process easy. I would highly recommend using New Era Relocation. They were responsive, professional and efficient. Moreover the value is unbeatable! THANK YOU!Move cost: $5422Start state: FloridaEnd state: Illinois
Melba Alexander9 months ago
New Era Relocation did a great job moving me out of and into my apartment. Due to some complications with my POD, they were able to be flexible and accommodate me on a Friday evening. They did a great job and are terrific to work with.Move cost: $9833Start state: IllinoisEnd state: Florida
Bonita Wilson9 months ago
They were extremely professional and very efficient. They were on time, kept moving quick all day and very careful with all of our items. We would definitely recommend them!Move cost: $6433Start state: IdahoEnd state: Connecticut
Florence Jones9 months ago
Excellent service, quick and very efficient!! Never used movers before and would only use them again. Contacted that morning and was able to schedule appointment with them that afternoon.Move cost: $5633Start state: D.C.End state: Florida
Christie Chambers9 months ago
They called ahead to let me know their arrival time. They were very professional and worked hard. I would definitely use them again.Move cost: $5633Start state: FloridaEnd state: New Jersey
Frances Shepard9 months ago
I am so happy we hired New Era Relocation for our move. They we're really easy to book and their service is beyond satisfactory. Awesome prices and friendly, professional service. I strongly recommend them!!Move cost: $7391Start state: FloridaEnd state: Illinois
Leslie Parsons9 months ago
He and his team did a great job with my recent move. Can’t say enough about their attentiveness to detail, work ethic, and professionalism. Also, great people to work with. I’ll definitely use them again or refer to friends.Move cost: $8755Start state: DelawareEnd state: Florida
Ellen Buteau9 months ago
They were very professional and arrived when expected. They worked quickly and efficiently. The office was responsive and extremely courteous.Move cost: $4500Start state: D.C.End state: California
Rachelle Magee9 months ago
These guys were AMAZING and so much so were having them back next week to do another move. Friendly. Helpful. Honest. More than I ever expected. Would 1000% recommend New Era Relocation to anyone.Move cost: $5422Start state: FloridaEnd state: Indiana
Linda Clapp9 months ago
They made my move super easy and put me at ease. I was comfortable being with them by myself. They were quick and easy to work with. I recommend them for everyone. I especially love them! Great job.Move cost: $6533Start state: CaliforniaEnd state: Maryland
Veronica Cox9 months ago
Excellent communication! Worked with us and our crazy schedules. Very impressed with how fast everything was done.Move cost: $5422Start state: CaliforniaEnd state: Illinois
Kathy Suarez9 months ago
I booked my move through New Era Relocation back in November and I moved at the beginning of this month. I can’t say enough positive things about this company and the quality I received. My sales rep Nick was so helpful and professional and really made me feel like he had my best interest at heart. The movers were respectful and efficient and took good care of us. The delivery did take a little longer than we expected but we were warned before hand that that was a possibility. All of our items were delivered without damaged and the movers went above and beyond. I can’t thank this company enough for making my move as painless as possible.Move cost: $1800Start state: OhioEnd state: Florida
Ryan Foster9 months ago
I used New Era Relocation for my first cross county move. The young man, Nick who helped me was very nice and very thorough and detailed. My wife and I downsized a lot to help with costs of the move.
I was worried at first because of all of the bad stories with pricing increasing, but Nick ensured me that my price would not change as long as my inventory was accurate and he was correct. I even call a call from their quality assurance guy a few days before I moved to see if I had to add any more items to my load.
Come move day the movers were a little late. Tension was high because I was worried that they weren’t going to show up. I kept in touch with the customer service team, Sam and Tina and they ensured me that the movers would be there the 2nd day of my window.
The guys did show up and everything went smooth and according to plan. Delivery was a few days longer than expected, but I was okay with that. Overall after a stressful process the move went fairly well and I am pretty happy. I would recommend New Era to family and friends. Thank you and your team. I will be using you all again if I ever move again.Move cost: $2500Start state: OhioEnd state: California
Tommy Bangs9 months ago
I must say i was so nervous about my move until i spoke with the sales rep at New Era Relocation.
Everything was great with my move my price did go up but i did add a few more item on my inventory but the driver and the workers did a fantastic job packing and unpacking everything.
The only thing is that the truck did deliver me a day late but with everything going on in the world today i was grateful that it was only a day late and not a week like the last time I moved.Move cost: $2850Start state: IowaEnd state: Georgia
Jeannie Frazier10 months ago
After having an outrageously expensive move go so bad last time I moved(A WELL KNOWN CORP), I went online to seek other options. I was nervous but I decided to move forward with Nick anyways, I am glad I did after all. The movers did a great job and were very careful with my belongings. The cost only went up a little but that was to be expected because the service elevator broke down at my new apartment building and they had to bring everything up 3 flights of stairs unexpectedly. They delivered everything and I am so relieved. Thank you to New Era Relocation. I will use them next time I move!Move cost: $4700Start state: IllinoisEnd state: California