New Era Relocation

HUGE SCAMMERS!!!!! DON'T USE!! Hired New Era Relocation for an out of state move. All our furniture and many other items showed up with damage or completely broken. My husband and I hired New Era Relocation to move us out of state. The pick up date was July 31st in Asheville, NC. We ended up getting charged triple, the day of pick up, what we were quoted. Our move was to Festus, MO. We needed storage for 30+ days as we hadn't closed on our new house yet. I was told to give the company a 2 week notice to ensure our movers could make that date or at least close to it. Fast forward to September 15th, I emailed the company after trying to reach them by phone numerous times, leaving voicemails and getting no response. I tried every phone number listed on the customer service sheet I was emailed upon the initial booking. Sammi, the customer service manager, replied to my email on September 16th to set up my move in date. I gave them a 3 week notice prior to when we needed to move in, October 9th. After getting no updates, I get a call from the drivers with our belongings on October 1st telling me he will be at our house the following day. We weren't able to close on the house until the following week, which is why my first available delivery date was set for October 9th. The driver had already loaded my belongings out of storage on the truck and kept harassing me all day trying to charge me double to restore our stuff until the following week. I finally got Sammi, the customer service rep at New Era Relocation to email me back after calling multiple times and no answer. Sammi assured me that the movers messed up the date and that I wasn't going to be charged double and that they would take care of the issue. Unfortunately, this meant that I was going to suffer for their mistake. This company kept giving me the run-around and refusing to tell me where our stuff was located and which storage unit. To this day I still don't know where our stuff was held. I wasn't given a new delivery date. Closing day came and we moved in a few belongings that we had, which consisted of a blow up mattress and a pack in play. After many calls to the mover and Sammi, nobody was able to tell us when we were to expect our belongings. At this point I assumed our stuff was just stolen and we had been scammed. My husband, newborn, two dogs and I got to sleep on the floor in our empty home for 5 nights. We were contacted out of the blue by the driver telling us he was going to try to show up on October the 13th. After most of the day had passed we called the driver who confirmed he would be at our house on the 14th instead. Again, most of the day had passed so we called the driver who kept pushing the delivery time back. The driver finally showed up at 10 PM and didn't leave until midnight on October 14th. As I was taking care of newborn and trying to get our bed put together at 1 AM, we decided to look over our belongings after a nights rest. The following day I am looking over our furniture, boxes and belongings. Every piece of our furniture was scratched, had gashes missing or completely broken, some even had water marks. The water marks tell me that our stuff wasn't stored in a climate-controlled unit as we were promised. Many dishes were broken, ironically our boxes labeled "fragile" were the only boxes busted and looked as if they had been thrown. Our bedroom mattress was filthy and had red/brown smudge marks all over it, resembling rusted water. I go to the basement for further inspection and find blood on our wall. I immediately contacted Sammi via email to inform the company of all this and sent photos for proof. I told Sammi that I was going to file a complaint and that I expected a full refund. I got a phone call from Sammi apologizing for my experience and that I was going to receive an email with a link to file a complaint for review. I was told that it could take up to 90 days. I was told that Sammi's GM would contact me, but that never happened. I've not heard any updates on my complaint that I filed almost 90 days ago and I've not received any money back for the damages. I filed my complaint on October 18. I would give negative stars if I could. BBB tried to solve this and they simply didn't respond back. They could careless about their clients. Money and scamming is their game. Do NOOOOOOOT use.

Company severely underquoted the cost of the move, and essentially worked to apply hidden costs at every possible steps. When they arrived the cost doubled because while the itinerary was accurate they undervalued the amount of space that was needed. Even with boxes being industry standard sizes. On top of this they will try to tack on additional charges for distance walked, use of an elevator, etc. I wasn't informed of the increased cost until they loaded everything on the truck. On top of this you have to pay cash or by money order making this increasingly aggravating. This is the worst move I've ever had, avoid this company if at all possible.

Pros: The movers arrived on the day and time stated. None of our items were lost. Cons: Cost of the move was $4,000 more than estimate. The movers damaged door molding when removing our furniture and did not tell us about it. Other damage included breaking handle on gas grill, denting the corner of leaf to our cherry dining room table, and completely destroying a slate and oak coffee table. They also left without setting up the bedroom set in our spare room. I submitted a claim to their insurance carrier and was subsequently informed that the carrier no longer covers New Era Location. Contacted New Era over a month ago requesting instructions and how to proceed and still have not received a response.

THIS COMPANY IS A SHAM. they have a headquarters showing a fat house in front of a bodega in Brooklyn. This company is holding my things hostage. They gave me a quote of 10k and then increased it to 16k. They won’t answer my calls or emails and have committed felonies. They have valuable heirlooms. They have since lost their license to transport and have no insurance. They are criminals and belong in prison.

New Era has under served and more importantly lied every step of the way. We were completely sold by Nicks trust worthy sales pitch. We got an uncaring, rough bunch or packers that damaged or simply left behind many or our beloved belongings. This is a totally untrustworthy company. Do Not Do Business with New Era.